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Larry Etzler - PeerSpot reviewer
CEO at a retailer with 11-50 employees
Real User
Aug 7, 2022
Easy to use interface, useful blocking capabilities, and quick setup
Pros and Cons
  • "The most valuable feature of Proofpoint Email Protection is the blocking capabilities, it blocks a lot of potential threats."
  • "Proofpoint Email Protection could improve on the training. Every organization is different and to fine-tune it to block everything properly there needs to be better training. Sometimes it can block some of the information it shouldn't."

What is our primary use case?

I am using Proofpoint Email Protection for blocking out spam and malware from the emails. Proofpoint Email Protection is linked to our Microsoft Office365

How has it helped my organization?

Proofpoint Email Protection has improved the way our organization functions by blocking threats.

What is most valuable?

The most valuable feature of Proofpoint Email Protection is the blocking capabilities, it blocks a lot of potential threats.

What needs improvement?

Proofpoint Email Protection could improve on the training. Every organization is different and to fine-tune it to block everything properly there needs to be better training. Sometimes it can block some of the information it shouldn't.

In a feature release, phishing blocking could improve.

Buyer's Guide
Proofpoint Email Protection
January 2026
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Proofpoint Email Protection for approximately one year.

What do I think about the stability of the solution?

Proofpoint Email Protection is a stable solution.

What do I think about the scalability of the solution?

The scalability of Proofpoint Email Protection is good.

We have between 50 to 100 people using this solution in my organization.

How are customer service and support?

I have not used the technical support from Proofpoint Email Protection.

Which solution did I use previously and why did I switch?

I have previously used SolarWinds Mail Assure prior to Proofpoint Email Protection. The main reason we switched was that the price was better for Proofpoint Email Protection.

How was the initial setup?

The initial setup of Proofpoint Email Protection is very easy. The full process took approximately 15 minutes.

What about the implementation team?

We did the implementation of Proofpoint Email Protection in-house. It did not require a lot of maintenance. We only have to watch out for the quarantine list that gets emailed to us.

What was our ROI?

We have received a return on investment. Less spam is coming in through email. 

I rate the ROI of Proofpoint Email Protection a four out of five.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Proofpoint Email Protection a four out of five.

Which other solutions did I evaluate?

We evaluated other options before choosing Proofpoint Email Protection.

What other advice do I have?

My advice to others is the solution seems to be good and stable with a very easy-to-use user interface.

I rate Proofpoint Email Protection a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1624176 - PeerSpot reviewer
Global Account Manager at a computer software company with 51-200 employees
Reseller
Aug 3, 2022
Brings down malicious email reporting by over 50% and allows you to open suspicious emails in a sandbox environment
Pros and Cons
  • "Its main defense is to stop malicious emails from coming through. There is a sandbox environment where you can open malicious or suspicious emails to make sure that they're not malicious, instead of taking the risk of having your employees do it. This is definitely something that everybody needs nowadays, especially with the rise in cyber attacks."
  • "I want Security Awareness Training in there as a package deal. A lot of companies are starting to value email security a little bit more and take it a little bit more seriously, and the great product that we link together with a lot of these sales is a training product called Security Awareness Training. It is an upsell that we do with Proofpoint, and it is definitely something that I recommend everybody with email security to look into. It would be great if Security Awareness Training is included with the email security."

What is our primary use case?

It serves as an added layer above your email gateway.

What is most valuable?

Its main defense is to stop malicious emails from coming through. There is a sandbox environment where you can open malicious or suspicious emails to make sure that they're not malicious, instead of taking the risk of having your employees do it. This is definitely something that everybody needs nowadays, especially with the rise in cyber attacks.

What needs improvement?

It can be improved pricing-wise. One downfall of the product from the SMB side is the pricing. Currently, everybody can't afford it. Everybody wants a Mercedes, but not everyone has the budget for it.

I want Security Awareness Training in there as a package deal. A lot of companies are starting to value email security a little bit more and take it a little bit more seriously, and the great product that we link together with a lot of these sales is a training product called Security Awareness Training. It is an upsell that we do with Proofpoint, and it is definitely something that I recommend everybody with email security to look into. It would be great if Security Awareness Training is included with the email security.

What do I think about the stability of the solution?

Its stability is great. There are no outages.

What do I think about the scalability of the solution?

Its scalability is very good. It is a SaaS solution. So, it is very adaptable. Out of my about 50 clients, more than half are using it. It is always going to be used well by customers, but we need to emphasize a little bit more on email security.

How are customer service and support?

They are good. I would rate them a 10 out of 10. They are responsive and very intuitive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Most customers switched from Microsoft. The reason why they switched over was the results. There were more and more people who were coming to them asking why something or a breach happened. We actually caught a live breach during a PoC, and it was getting through their Microsoft, but Proofpoint was picking it up.

How was the initial setup?

It is pretty straightforward. Its deployment is done by Proofpoint. It takes less than a day.

What about the implementation team?

Its implementation is done through Proofpoint.

What was our ROI?

Our clients have definitely seen an ROI. Their level of breach and reporting of malicious emails from their user base actually went down by over 50% by using this product. That's over a two-year span for emails.

What's my experience with pricing, setup cost, and licensing?

It is on a yearly basis. Their floor for SMB doesn't matter. The user count is 100 users and below at $2,500 a year.

Its cost is higher than other solutions. It is probably about 20% to 30% higher than what you would get with Microsoft. There are no additional costs. All costs are factored in.

It can be improved pricing-wise so that it is affordable for the SMB market.

Which other solutions did I evaluate?

They didn't evaluate any other solution.

What other advice do I have?

We get no complaints, and that's why we sell it. It has been very good. I would recommend this product to everybody. It doesn't matter whether you are a large business or a small business. You need it no matter what. Going forward, it is going to be the norm to have something more than just your basic email protection because the SEC is actually catching onto a lot of these bad actors. As per the survey, the number one risk for companies was their own employees clicking something. It is a good story I tell my customers, and just like that, they're purchasing from us. It is an easier sell. It isn't hard to sell. Your average sales cycle, from PoC to close, on this one is most likely going to be within the 90-day period.

It is overall good. I would rate it an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Proofpoint Email Protection
January 2026
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
DavidGriffiths - PeerSpot reviewer
CTO at a tech services company with 1-10 employees
MSP
Apr 30, 2022
Straightforward installation, little maintenance, and good support
Pros and Cons
  • "Proofpoint Email Protection's initial installation is straightforward. It took us less than a day to complete the implementation."
  • "Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier."

What is our primary use case?

Proofpoint Email Protection is used to protect your entire email.

How has it helped my organization?

Proofpoint Email Protection has improved the organization by reducing spam emails.

What needs improvement?

Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier.

For how long have I used the solution?

I have used Proofpoint Email Protection within the last 12 months.

What do I think about the stability of the solution?

The stability of Proofpoint Email Protection is very good.

What do I think about the scalability of the solution?

I have not had an issue with the scalability of Proofpoint Email Protection.

We have had projects with 5,000 users and some with 50 users using Proofpoint Email Protection. We are using this solution extensively and we plan to increase our usage of the solution.

How are customer service and support?

The support from Proofpoint Email Protection is very good. 

I would rate the support from Proofpoint Email Protection a four out of five.

Which solution did I use previously and why did I switch?

We previously used Proofpoint Email Protection on-premise to Proofpoint Email Protection on the cloud.

How was the initial setup?

Proofpoint Email Protection's initial installation is straightforward. It took us less than a day to complete the implementation.

What's my experience with pricing, setup cost, and licensing?

The solution charges per user per month to use it. There are not any additional fees in addition to the standard living fees.

Which other solutions did I evaluate?

We did evaluate other options before we choose Proofpoint Email Protection.

What other advice do I have?

Proofpoint Email Protection is a very robust solution. I would advise others to read the manual before use.

I rate Proofpoint Email Protection an eight out of ten.

It does have some issues, but it's very good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2322027 - PeerSpot reviewer
Senior Information Security Engineer at a energy/utilities company with 201-500 employees
Real User
Dec 28, 2023
Blocks malicious emails containing viruses and malware
Pros and Cons
  • "The solution blocks malicious emails containing viruses and malware and reduces them out of spam."
  • "The email DLP portion could be a bit easier."

What is our primary use case?

We use the solution to filter out spam from our end users, block malicious attacks, and add banners to the emails if they're from suspicious senders. 

If there's a suspicious link, we'll have a URL to open it in a browser.

How has it helped my organization?

The solution has lowered the amount of spam to our end users. There is a quarantine inbox. Users can go into their quarantine inbox and release emails for them if they are legitimate, but they get blocked. It reduces false positives too.

What is most valuable?

The solution blocks malicious emails containing viruses and malware and reduces them out of spam.

What needs improvement?

The email DLP portion could be a bit easier.

For how long have I used the solution?

I have been using Proofpoint Email Protection for nine months.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

There are no scalability issues.

I rate the solution’s scalability a ten out of ten.

Which solution did I use previously and why did I switch?

We used our built-in Microsoft Gateway since we used Microsoft Outlook for email. We switched to Proofpoint because more spam emails were getting than we wanted. We're trying to find a better way to stop spam, and Microsoft wasn't getting it done how we wanted it.

How was the initial setup?

The initial setup is straightforward. We had a Proofpoint support guy who did it for us. It would have been really difficult if I tried to do it on my own. Since they did every step with us, it was much easier.

What was our ROI?

The solution is worth the price. We have noticed that fewer spam emails are getting into our users' inboxes. We have seen a reduction in spam emails.

Which other solutions did I evaluate?

We were evaluating Mimecast before.

What other advice do I have?

Proofpoint is a solid product.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Michael Maertzdorf - PeerSpot reviewer
IT System Administrator at a computer software company with 51-200 employees
Real User
Jul 19, 2023
A stable solution that can be used for email filtering and protection from spam and phishing
Pros and Cons
  • "URL scanning and online relay service are the most valuable features of Proofpoint Email Protection."
  • "Integration and filtering out who you want and don't want to have integrated ID could be improved."

What is our primary use case?

We use Proofpoint Email Protection mostly for email filtering, spam, and phishing.

What is most valuable?

URL scanning and online relay service are the most valuable features of Proofpoint Email Protection.

What needs improvement?

Integration and filtering out who you want and don't want to have integrated ID could be improved. Sometimes it takes longer for an email sent through Proofpoint Email Protection to reach the client.

For how long have I used the solution?

I have been using Proofpoint Email Protection for five years.

What do I think about the stability of the solution?

Proofpoint Email Protection has no stability issues.

What do I think about the scalability of the solution?

Proofpoint Email Protection is easy to scale. Around 50 users are using the solution in our organization.

How was the initial setup?

The solution’s initial setup is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

Proofpoint Email Protection has comparable pricing. The solution has a monthly license. Suppose Proofpoint Email Protection can have 50 users, but you have only 30 current employees; then you only pay for those that are active.

What other advice do I have?

We are using the latest version of Proofpoint Email Protection. Depending on the number of users, one or two people are required for the maintenance of Proofpoint Email Protection.

I would recommend others to compare Proofpoint Email Protection with other tools before choosing it.

Overall, I rate Proofpoint Email Protection an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Gerald Ashokan - PeerSpot reviewer
Global Account Executive at a tech vendor with 10,001+ employees
Real User
May 3, 2022
Stable platform that detects malware, viruses, and other email scams and the setup is not too complicated
Pros and Cons
  • "Proofpoint Email Protection is stable enough and does its job of virus, malware, and email scam detection. Setting it up is not too complicated."
  • "Pricing for the platform could still be cheaper."

What is our primary use case?

Proofpoint Email Protection is used as an email security platform to detect all kinds of malware, viruses, and unethical acts being done through email solicitations.

For how long have I used the solution?

We've been dealing with Proofpoint Email Protection for at least three years. We've been providing the support for it and deploying it across different countries within the group.

What do I think about the stability of the solution?

Proofpoint Email Protection is stable enough, and it has a good image within the group. It's doing its job.

How was the initial setup?

The initial setup for Proofpoint Email Protection is not too complicated. I won't classify it as complicated or complex, though it does require a certain level of technical skills to manage and run the platform, which is also required on similar platforms.

What's my experience with pricing, setup cost, and licensing?

My clients pay for an annual subscription of Proofpoint Email Protection. Every client always finds it expensive, but I don't know how much they're paying for it. The price for the license could still be cheaper, in general.

What other advice do I have?

I provide products to clients. I have clients who use a product for email protection that I provided: Proofpoint Email Protection. They use it in their corporate offices.

At this point in time, there's nothing that needs to be changed or improved in the tool. We have regular updates for Proofpoint Email Protection, so there's no specific need to change anything.

I have two to three clients using the tool, but globally, within our group, I don't have information on the total number of clients using Proofpoint Email Protection.

My company provides L3 support, and we reach out to Proofpoint for typical, vendor-type support, L4 support via a ticketing system.

I'm rating Proofpoint Email Protection eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Anita Brüggemann - PeerSpot reviewer
System Administrator at a manufacturing company with 201-500 employees
Real User
Top 10
Jun 12, 2023
Easy to set-up and effectively drops spam and phishing emails
Pros and Cons
  • "It was easy to set up."

    What is our primary use case?

    We use it for our email flow. We use it for our daily operations. For example, it helps in dropping spam and phishing emails.

    What needs improvement?

    There is room for improvement. One aspect that could be enhanced is finding a better way to follow outgoing mail. This would be particularly useful in situations where customers or suppliers claim they did not receive our messages.

    For how long have I used the solution?

    We have been using this solution for seven years. We are also using a Proofpoint protection server and Proofpoint Threat Response.

    What do I think about the scalability of the solution?

    I would rate the scalability a nine out of ten. We have about a thousand people using it.

    How are customer service and support?

    The customer service and support team is okay.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    It was easy to set up. I would rate my experience with the initial setup a nine out of ten. The deployment took half a day. 

    What about the implementation team?

    We worked on the deployment process together with our provider.

    What other advice do I have?

    Overall, I would rate the solution a nine out of ten. We are really satisfied with the solution. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Business Development Manager at a manufacturing company with 11-50 employees
    Reseller
    Feb 17, 2023
    A stable solution with a valuable archive feature
    Pros and Cons
    • "The archive feature is valuable."
    • "The scalability can be improved, and the solution can be optimized."

    What is most valuable?

    The archive feature is valuable.

    What needs improvement?

    The solution can be improved by including a real-time block list and giving the user more control over customizations. 

    For how long have I used the solution?

    We have used the solution for ten years.

    What do I think about the stability of the solution?

    The solution is stable. I rate it a ten out of ten.

    What do I think about the scalability of the solution?

    The solution is not very scalable.

    How are customer service and support?

    We rate our experience with customer service and support an eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used Barracuda.

    How was the initial setup?

    The initial setup took half a day to configure, and two people were required for deployment.

    What other advice do I have?

    I rate the solution a nine out of ten. The solution is good, but the scalability can be improved and the solution can be optimized.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Buyer's Guide
    Download our free Proofpoint Email Protection Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free Proofpoint Email Protection Report and get advice and tips from experienced pros sharing their opinions.