Proofpoint Email Protection Reviews

We use it for user queries. For example, if a user flags that they're not receiving emails from a particular sender, we investigate where it got blocked in Proofpoint, if it was delivered successfully, or if it was quarantined. 

We also onboard new domains, adding SPF and DKIM records to the DNS records so that all incoming mail is processed by Proofpoint before reaching the internal network.

The Tap and Trap features. They are the best features, in my opinion. I've worked with other tools which didn't have these features.

The support team was a bit slow. It takes months to implement the next feature.

So I'd like to see faster support.

The company has been using it for two or three years, but I recently joined. In my previous organization, we also used a Proofpoint tool. So I've used Proofpoint products for about six to eight months now.

Once there was a breakdown. Proofpoint was shut down for four hours due to a server issue. But other than that, there have been no other issues. It is stable.

We are a very big company with around 25 to 30 business units. We are slowly onboarding those units to Proofpoint. 

Every email to those units will go through Proofpoint. As of now, we have onboarded 15 or 16. We are in the process of fully onboarding all domains.

I didn't work on the installation and deployment, but I know the procedure. It's easy, not complicated. We just need to have servers and storage capacity. 

In our organization, it was an on-premises Proofpoint Protection, so we had a server, capacity storage, and all. We also need to connect that server with our internal environment and Active Directory. It's all easy. 

There's documentation from Proofpoint on how to do it. And we also have support from their team to guide us.

It's a bit expensive compared to other tools.

The decision also depends on the budget. But going with Proofpoint is the best option because it has so many advanced features that other tools don't have. It will be good for company security.

It is easy for a beginner to learn to use Proofpoint Email Protection. Proofpoint provides free courses to its customers. They can take those courses and learn how to use it. It will take them one or two months to get to know all the features, and then they're good to go.

Overall, I would rate it an eight out of ten. 

Our main use case for the solution is email protection. It filters incoming emails, particularly those from spammy origins. While it's not perfect, it effectively filters out about 99.5% of all spam, making it a great product for us.

The tool has improved our workflow by ensuring people receive only the emails they need for work rather than being inundated with hundreds or thousands of unnecessary emails daily.

The most valuable feature of Proofpoint Email Protection is the ability to review and access quarantined emails. Sometimes, the tool may classify valid emails as spam, so being able to review and retrieve them is crucial.

The solution has all the plugins needed to integrate with Office 365.

I have been using the product for ten years. 

I rate the tool's stability a ten out of ten. 

I rate the solution's scalability a ten out of ten. 

I am not allowed to contact security product vendors directly. However, I haven't had any issues with the solution. 

Our security team worked directly with Proofpoint Email Protection for the deployment; no consultants were involved. Its technical support team assisted us in setting up the solution. 

Proofpoint Email Protection is a standard email protection product and is gaining recognition as a leader in the field. It safeguards email systems. I rate the overall solution a ten out of ten. 

The product serves as my company's enterprise email security platform. Everything related to the emails in my company comes through Proofpoint Email Protection.

The product serves as an email sandbox to check attachments and ensure that everything is secure.

The whole configuration management piece of the product requires some work, as it is one of the areas where the tool has certain shortcomings. Though it is an easy-to-install product, it might be difficult to get the process right for some users. The basics related to the installation process are simple to understand, but it takes a lot of effort to figure out areas to use this tool effectively if you want to do something above the basic level.

The high cost of the product is an area of concern where improvements are required.

I would like to see a lot of premium content in the product moved to a lower band because the basic version of the tool is relatively cheap compared to the sophisticated versions with additional costs.

One person who works full-time needs to take care of the maintenance part.

I have been using Proofpoint Email Protection for six months. I am a customer of the product. I don't remember the version of the solution, but I know that it automatically gets updated.

Stability-wise, I rate the solution an eight out of ten.

The product seems to work fine in our company. Though my company needs to make changes in the product occasionally, it is a robust tool.

It is a very scalable solution. Scalability-wise, I rate the solution a seven to eight out of ten.

In our company, we doubled the number of mailboxes with the product, and it worked fine without any problems.

With the solution, my company manages around 500 endpoints in our company.

The product is used daily for every email in my company.

When it comes to the solution, there are no plans to increase the number of endpoints in our company unless the organization grows.

I have experience with Trend Micro. My company started using Proofpoint Email Protection since Trend Micro was a terrible product.

I rate the initial setup phase a five on a scale of one to ten, where one is a difficult process, and ten is an easy process.

The product is deployed as part of your Proofpoint setup, so it gets attached to your Microsoft Exchange and the cloud.

Before the deployment of the product, you need to change your email gateway to ensure that the tool works properly for you. You need to route your email through Proofpoint.

The solution is deployed on the cloud.

The solution's deployment took two weeks.

In my company, three people reporting to the IT security team take care of the product's deployment process.

My company did seek the help of a consultant to take care of the product's installation process.

The product does not make any money for your company. If something goes wrong, the tool can save money by reducing the risk of problems at the end of the day.

The product is costly. I rate the product price a seven on a scale of one to ten, where one is low price and ten is high price.

When you want to change what capabilities you want in the product, you will see that the tool offers such features in tiers. The product gets expensive if you buy one of the tool's top-tiers.

My company did look at the options against Proofpoint Email Protection, like Mimecast and Microsoft 365 E5. Proofpoint Email Protection was cost-effective and flexible for our organization. The product has also proven itself as a leader in the market.

Proofpoint Email Protection helps prevent block phishing attempts. The product does a lot of URL rewriting. The solution offers pretty good protection to users.

Proofpoint Email Protection has aided in the management of our organization's email security, but I would say that the tool has probably made it more complicated. It's not an easy product to use or configure, as it takes skill and knowledge to install and configure.

If you get an email with the link, Proofpoint Email Protection runs in a safe environment to check whether it is malicious before allowing it into your company, making it a great technology. The aforementioned area describes the tool's ability to identify and block threats.

My company doesn't use the product's data loss prevention and email encryption capabilities since both are expensive options. My company only runs the base products, so we don't acquire the licenses to use certain functionalities.

The product's integration with other products in the infrastructure is okay, but the configuration part takes a long time. The product works fine once it is up and running. The initial setup is complicated.

I recommend the product to those who plan to use it. Before purchasing the product, users need to engage with the solution's consultant since it is not a tool that you want to deal with by yourself. You need to understand what you want to ensure that the product's configuration is proper.

I rate the overall an eight out of ten.

I use the product for email protection and staff awareness training. 

Proofpoint Email Protection offers an additional layer of protection compared to other brands like Microsoft, Mimecast, and Barracuda. While these major companies excel at detecting malicious attachments, the solution goes further by analyzing the context of emails, allowing for more nuanced decision-making.

The solution doesn't slow down things. It's very effective at blocking spam and phishing emails. 

The product's deployment is complex and requires technical knowledge.

I have been using the product for six months. 

The solution is mature and stable. The tool's strength lies in its extensive industry knowledge and access to up-to-date information on the latest cyber threats. This allows their products to stay current and adapt to the evolving market in real-time. 

I rate the tool's scalability an eight out of ten. My company has 100 users. 

I haven't contacted the tool's technical support. 

The solution's deployment is complex if you use Google instead of Microsoft. You need to know the settings to make the most out of it. The process took two hours to complete. However, the customer needs to cooperate.  

The product's effectiveness in blocking phishing attacks is significant, especially considering that approximately 93 percent of breaches occur through phishing. It outperforms many other leading brands in terms of blocking such attacks. 

The tool's pricing depends on the customer's preference, offering options for an annual license or a monthly subscription. The cost varies based on factors such as the number of users and specific requirements. Overall, the pricing is competitive.

The product prevents phishing attacks, but its Data Loss Prevention (DLP) capabilities might be limited compared to other specialized products. While it offers some protection against business email compromise, it may not cover all aspects. Supplementing Proofpoint with additional layers of security, such as Amazon Redshift, is recommended to cover all security aspects. You need a little bit of technical knowledge to set it up. I rate the overall solution a nine out of ten. I haven't got any false positives while using it. 

The solution is used for email protection. It protects us from malicious attacks. It has sandboxing, archiving, email retrieval, and quarantine features.

The product helps us with email archiving and indexing of emails.

All the security features in the tool are good enough. It provides ransomware protection. The solution is always available. There is no downtime. There is no loss of data. We also have Emergency Inbox services. If our Exchange Server is down, we could still retrieve our emails from Proofpoint’s cloud. The tool provides us with all the basic and advanced security features. The dashboard is quite good. I rate the product’s user experience and administrative interface a seven out of ten.

The price could be improved.

I have been using the solution for two years.

I rate the tool’s stability a nine out of ten.

The tool is very scalable. I rate the scalability a nine out of ten. We have around 200 users in our organization.

The support team is very responsible. The onboarding activities are very good. The team provides support 24/7. All products have similar features. The quality of the product depends on the support. If the support is good, the product is good.

Positive

The solution we used previously was on-premise. It was too expensive to maintain. The annual maintenance costs were very high. We wanted to have a lower footprint on our data center. So, we chose a cloud-based service.

We were running two solutions parallelly. Proofpoint worked in the front, and Barracuda worked at the backend as a second layer of protection. Proofpoint caught malicious attacks 99.9% of the time. So, we stopped using Barracuda. We have also used Fortinet.

The solution is cloud-based.

The product is expensive. Cloud services are pricey. However, compared to an on-premise product, a cloud solution is much better. It reduces costs in the long run. I rate the pricing a five out of ten.

I will recommend the solution to others. Overall, I rate the tool a nine out of ten.

The primary use case of Proofpoint Email Protection is to ensure email security for both incoming and outgoing emails.

The most valuable feature is the option to edit the inbound security. 

In terms of improvement, I have some concerns regarding the effectiveness of Proofpoint's phishing protection. There is room for improvement in detecting and preventing phishing attacks. While the solution performs well in some aspects, it struggles with phishing threats. There are other solutions on the market that do a good job with that.

I have been using the solution for three years.

In terms of stability, the solution performs well. We have not experienced any issues or downtime.

The solution is scalable enough for our organization. Approximately 2,000 people use it at our company daily.

We are currently working with both Proofpoint and Abnormal Security, but we plan on completely switching to Abnormal Security soon. Proofpoint needs to work on its performance in handling spam and phishing and to improve its services when it comes to AI or ML-based solutions. Even if Proofpoint decides to roll out such features, it will take some time. There are competitors on the market who already offer those features, and that is why we opted for Abnormal Security.

The initial setup is quite easy. It took one day to deploy the solution because our team needed to edit SPF, DKIM, and DMARC records, which took some time as well.

My advice to people who are considering using Proofpoint would be to properly evaluate the services it offers. During the POC phase, you should assess all features offered, including phishing protection, and ensure they are up to date. You should compare Proofpoint with other vendors in the market before making a decision. Overall, I would rate the solution a six out of ten.

I use Proofpoint Email Protection as an email protection system.

The most valuable feature of the solution is the protection it offers to emails, along with the spam filters.

The stability and UI are the two areas of the solution with certain shortcomings that need improvement.

I have been using Proofpoint Email Protection for four or five years. My company is a customer of the solution.

Stability-wise, I rate the solution an eight out of ten.

I wouldn't say that the solution's stability is imperfect since it has been a stable tool. In our company, we see some notifications in the tool stating that certain login attempts are not happening successfully, but it is important to note that these issues happen rarely. The issue in the solution may be because of our lack of experience with the solution in our company.

A lot of people rely on the solution's UI. I often see the solution's UI go down, like once a month, which doesn't happen very often, in my opinion.

It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten.

The solution's technical support is good. I rate the technical support a ten out of ten.

Positive

I had previously worked with an email protection system from Symantec.

The initial setup of Proofpoint Email Protection is easy.

The solution is deployed on an on-premises model, along with a SaaS version. A PnP deployment is enough with the on-premises version, which is an appliance.

The solution's deployment process took around a week.

I was a part of the solution's deployment process, which was pretty much engaging professional services, putting requirements and other stuff in place before going for the validation part, making it a simple process.

Proofpoint Email Protection is a reasonably priced product, which means that it is neither too low nor too high in terms of price.

I rate the price of Proofpoint Email Protection a seven on a scale of one to ten, where one is low, and ten is high.

Proofpoint has many modules, allowing one to opt for the right module that fits into their business. Oversubscribing to modules in Proofpoint may not help, and it can get expensive after a certain point. I work for a financial organization, so I know emails and stuff coming over emails are considered critical in our company, and because of this, we are pretty much subscribed to most of Proofpoint's modules. I see a benefit from the product. The solution may not fit into some other organizations.

Though Proofpoint Email Protection has been a strong and stable product, I feel that Proofpoint can still do better. The support for the product has been great since the solution's support team has been very responsive and accommodating to our requests, especially regarding the enhancements we have put in the solution.

Proofpoint Email Protection has been a very good tool that has been very accommodating to our company's needs. The tool helps my company since it has a lot of capabilities, especially the feature to provide protection to emails. I don't have anything that I could complain about. My experience with the solution has been good, as it works the way I expected it to function.

The stability can get redundant because of ensuring the email system in an organization where every minute counts, and since it is deployed on a SaaS model, it becomes a critical infrastructure where an organization doesn't have much visibility. Organizations rely on vendor infrastructure, so I hope that Proofpoint does a better job there and ensures that the solution functions with the least downtime or on a no-downtime kind of model.

I rate the overall solution a nine out of ten.

We use most of Proofpoint Email Protection's features including email phishing protection, TAP (Targeted Attack Protection), TRAP (Threat Response Auto-Pull), URL rewrites, and sandboxing. It is currently used in a hybrid environment and we have just deployed a patch for the latest version.

Proofpoint Email Protection's advantage is that, when it's working properly, it tends to catch more threats as compared to other products.

Unfortunately, the whole product is going downhill right now, ever since they were sold to Thoma Bravo. We're constantly having problems with stability and the product in general.

Even their sales and support is deteriorating as well. I can't even get them to quote me for the next year, possibly because they are still in disarray from their sale.

Because of these issues, we are likely going to move away from it soon. I would prefer not to change, but I might not have a choice, especially if they can't even send me the proper quotes for everything.

I have been using Proofpoint Email Protection for about five years now.

The stability of Proofpoint Email Protection is a problem right now, and I assume it has to do with their sale to Thoma Bravo.

These days, I would rate the stability a four of ten.

We have somewhere between 4,000-6,000 users who are benefiting from the solution. However, when it comes to extending our usage, I'm not sure if we will go ahead with them because they're completely dropping the bomb on everything; they won't even respond to give me quotes to renew this year.

Licensing issues aside, I would rate the product an eight out of ten in terms of scalability.

The initial setup was good, at least until the last 12 months after their sale. I would rate the setup process an eight out of ten.

Our in-house team worked with Proofpoint's engineers for the deployment. It was a pretty quick process of setting up the email gateways and starting up the VMs in our hybrid environment. Overall, we only needed one person for the VMs and server setup, and one other person to take care of the security configuration and all the rest.

In terms of ROI as compared to their competitors, Proofpoint still has a very good phishing signature file, so they're probably catching 5-10% more threats than what the other products are catching. If you can keep it running, that is.

They are competitively priced, but I have been forced to get quotes for other solutions now because they haven't been responding to requests to do the work that we would like them to do.

My advice to others is to be cautious because they seem to be going through some changes (likely to do with corporate structuring issues) that are negatively affecting customer service and stability.

I would rate Proofpoint Email Protection a six out of ten.