Ruckus Wireless Reviews

We are an ISP and mobile operator. We provide customers with almost everything there is to do with wireless. I am also currently doing the whitepaper from our company.

Personally, I like it, and I try to encourage people to go for Ruckus because I find the Ruckus coverage is fine. The speed between client to client is really nice. It is better than any other vendor, but officially, I cannot say that to people.

I have not got any major problem using Ruckus, but the price and technical support could be better.

I have been using Ruckus Wireless for six years. 

It is a stable product. One of the R500 Access Points accidentally went underwater. Water was flowing inside the access point. I just kept outside it in front of a fan for two days, and it is working again. It is very nice, and I don't think any other brand will give me this kind of durability.

Technical support could be better. About two months ago, I received a complaint from one of our customers about the R500 Wireless Access Point. One of the radios was flat dynamically. But after reconfiguration, the controllers and everything else were fine. I opened a ticket with Ruckus, but it was not very helpful.

We are also an Aruba and Cisco partner. 

I am in love with Ruckus because it's very easy to configure. Even after the demo and installation, it is easy for me to convince the customer, and sometimes, they can even do it on their own.

The price could be better. Normally, if you find customers paying for cost-effective wireless solutions, Ruckus devices are a little expensive compared to other vendors. Even if I ask them to go for Ruckus, they will choose Aruba and sometimes Cisco Small Business Solutions because of the price. The license is paid on a yearly basis.

I would recommend Ruckus Wireless to potential customers.

On a scale from one to ten, I would give Ruckus Wireless a nine.

Ruckus Wireless was deployed almost four or five years ago for our Wi-Fi network, but we were not using it for our highest metric. We recently started using it for our internal network. We are using Ruckus Wireless for the metric that is connecting the top management to the internet.

I can manage the network through a cell phone, which is a plus from my side. I am also able to visualize the network. I can also check the quality of the signal for different clients that are currently connected and see whether the quality is excellent, moderate, or poor. Sometimes, I can even adjust the signal strength.

They could add more flexibility for switching over to another radio if a radio is poor. I am not able to change the radios from 2.4 GHz to 5 GHz. I am yet to figure it out. I want it to be a bit more explicit or a bit easier to change radios.

When you shut it down, you lose some of the information. It would be good to have a controller where I can store the information, and later on, I can retrieve the information. There should be some form of small storage to keep the information.

Its price should also be improved. Its price is currently quite high.

Based on the experience so far, it is stable. I'm judging based on the experience of the people who are using it. I am using it for the top management, and I have also put an order for more APs.

It is scalable. You can connect the APs through a mesh without using cables, which makes it easy to scale out.

I haven't contacted them yet because I can handle the challenges. If I get something that is beyond what I can handle, I will get in touch.

It was okay. I didn't need any training for the setup. You simply go through the manual. I saw a video just once and then installed it.

I did it on my own.

It is a good product, but it is pricey. In terms of the pricing, it is a bit expensive.

I would recommend this solution, but they should reduce the price.

I would rate Ruckus Wireless an eight out of ten.

It's very reliable and it's easy to use. If you need more analytics regarding Smart Zone, IoT, or SOP platforms, it's great. But mostly, it's reliable wireless equipment.

The Ruckus platform in general could be improved — it could be more user-friendly.

Ruckus should be more customizable, especially regarding KPIs and analytics.

I have been using Ruckus Wireless for three years.

Ruckus is both stable and scalable.

The customer support is average; overall, it's pretty good. But most of the companies in this area provide the same technical support.

The initial setup is pretty easy. Deployment only takes a few minutes.

Ruckus is an expensive solution.

Overall, on a scale from one to ten, I would give this solution a rating of eight. I would absolutely recommend Ruckus to others — 100%.

We are a reseller and integrator. We use this solution when our clients have a lot of users or devices that need to be connected to one IP. We use it for a high capacity of connections.

Its high capacity is the most valuable. It is also very stable. It is way more stable than other platforms.

Its security can be improved. It doesn't use Wireless IPS. Therefore, we have to combine WatchGuard that uses a Wireless IPS but is a separate solution. These two solutions work in conjunction. We are using the WatchGuard as a sensor and Wireless IPS, and Ruckus is like a platform that is used for the connectivity of the network.

I have been using this solution for the last ten years.

Its stability is very good. We use the switches, and the switches have more stability than the wireless.

It has good scalability. We can use ten appliances with an AP. We can migrate to the SmartZone or Cloud. You can use the same appliance initially when you are a small business, and you can keep on using it as your business grows. Its scalability is very dynamic as compared to Aruba Instant On, where you have to use different appliances when your company starts to grow. 

Most of our clients who are using this solution are small and medium companies. We have a few clients who are large companies.

Their technical support is very good. I was recently trying the Zone demonstration of cloud, and they responded to and answered my questions. Their support was agile. They have documentation, manuals, and videos on YouTube.

Its initial setup was easy. If we are using a common line, it is not difficult to deploy Ruckus Wireless.

The deployment duration depends on the size of the company. For a small company, we can deploy this in minutes. For a large company, it can take a lot more time.

Ubiquiti and Aruba Instant On are good for small businesses in terms of cost than Ruckus Wireless.

Our clients evaluate Ubiquiti and Aruba Instant On. Both these solutions are designed for small businesses. They are good for small businesses in terms of cost and capabilities. They have very few capabilities as compared to Ruckus Wireless, but they are very good for small businesses. Ruckus Wireless also has a better connection capacity than other brands. Ruckus Wireless is suitable for medium or large companies, and Ubiquiti and Aruba Instant On are suitable for small companies.

I would recommend this solution depending on the needs and the size of the company. For a higher connection capacity, I would recommend Ruckus Wireless. If you don't require a higher capacity, I would recommend Aruba Instant On or Ubiquiti. Ruckus Wireless is suitable for medium or large companies, and Ubiquiti and Aruba Instant On are suitable for small companies.

I would rate Ruckus Wireless a nine out of ten.

We originally installed Ruckus for our public Wi-Fi, but we are now using it for our internal network. We had used it in the public Wi-Fi for at least three or four years before implementing it for our network, which was about three months ago.

Right now, we are using it for online connections and applications like Zoom and Google Meet.

The most valuable feature is simplicity.

I really like Ruckus Unleashed, which is the feature that provides a quick solution for me to control the APs.

I would like to see more reports for the Unleashed feature, as my bosses require these and it would be best if I could include more.

There are times when I have trouble connecting and I would like to view the logs, but when I shut down Ruckus, the logs are deleted. Once the AP comes back up, the information will be gone. I would like the option to not have my logs deleted when I shut down the device so that I will be able to troubleshoot.

We have been using Ruckus Wireless for at least three or four years.

So far, so good. I haven't had any challenges. It is being used by my directors and I have asked them to give me feedback. So far, I'm not getting any complaints.

For the smaller network, which is just the company directors, we have about 20 who are on the network. The public Wi-Fi has a very large number of users.

I am planning to increase the number of APs once the directors have assessed it. I expect to buy more access points for other areas, such as marketing, where I want to put high-density and high-capacity APs.

Because of the simplicity and the connection, I have never had to contact technical support. I have been able to do everything on my own.

It was easy for me to set up.

I completed the installation and setup on my own.

The setup that I have at the moment does not require licensing, although I am not sure whether a bigger project will mean that I have to spend more.

With respect to our internal network, we are still using one as a control and testing the system to see if it's going to give us the solution we want.

This is a product that I can recommend to others.

I would rate this solution an eight out of ten.

We primarily use the solution for internal use for deployments.

I don't have specific metrics that could describe who this solution has improved how the company operates. It just offers better connections for the users.

The product does a very good job of covering specific areas using less equipment than other providers. 

The solution offers better coverage. It offers a better footprint in order to connect with the user.

The possibility to deploy the solution and the configuration of all the equipment through the console makes everything very easy.

The product has good technical support and offers excellent documentation.

In both cases in terms of the latest deployments we initiated, we implemented a new version, which means that in both cases the client deployed a new Wi-Fi infrastructure. As we deployed the solution, it meant that the users had to connect to the network via a patch cord.

The solution needs to have some sort of security offering, like a firewall, for example. Fortinet offers access to security via Wi-Fi controls and a management console. Ruckus does not do this.

I've been using the solution for 20 years. It's been a good two decades of usage. In just the last six months, we've implemented it for two clients.

The stability of the solution is excellent. There aren't issues with glitches. It doesn't crash or freeze. There aren't bugs. It's completely reliable.

The scalability is very, very good. We have no issues expanding as we need to. It's excellent.

We typically work with medium-sized Argentinian companies. In one of the implementations we handled in the past year, the client already wants to increase the coverage of the Wi-Fi network for the next year.

In general, we get good technical support from Ruckus. It's excellent service. In all the cases where we have reported some problems, we receive the answer about how to resolve the problem very quickly. They are extremely responsive and very knowledgeable. We've very happy with their services.

The initial implementation was easy. We had already deployed Ruckus for the client previously, and we were just doing another new deployment. It was very straightforward.

The deployment took about a month due to the fact that we needed the client to deploy the cable network. They had to finish the network before we could really finish our portion of the implementation. In another deployment, for a different client, it only took us two weeks.

The solution is less expensive than, for example, Fortinet, and requires less equipment.

In the first implementation, we did recently, the client decided to implement the Ruckus without any comparison with other solutions.

In the second implementation, we had an evaluation done and we looked at Fortinet. The client decided to implement Ruckus over Fortinet. The decision was mainly based on the different pricing between the two options and the need for access points with Ruckus. With Ruckus, we needed fewer appliances in order to bring the same coverage that Fortinet offered, for example.

We're a partner with Ruckus.

In both of the most recent deployments, we have used the Access Point R320.

Ruckus as a brand is pretty new to the Argentinian market, and therefore, we need to introduce our clients to their offering. We really need to show off the benefits of going with Ruckus over, for example, Fortinet, which is more well known.

Overall, I would rate the solution at a nine out of ten.

We are a distributor of Ruckus. We are actually maintaining their channel partner in the Pakistan region. Our business model is that we create partnerships where we are the retailer for Ruckus and the partners going to sell Ruckus to the end customer. We are actually the box mover for them. We act as a bridge between Ruckus and end customers.

We are box movers. We handle all the deployments in Pakistan, across industries including in the education sector, in the military sector, in health organizations, hospitality, etc. We cover every vertical. Whenever Ruckus is deployed, it goes through our channels. We are the ones who can provide the boxes to end customers. There are many use cases. Thousands of boxes are shipped from us and deployed in different market segments.

Their wireless products and their switching LANs have been the most valuable aspects for us.

Their hardware, such as their access point controller and their ICX switches, are great. 

The solution is very user-friendly.

The initial setup is easy.

They lack in some hardware stratification. They do no have a complete product line with respect to customer requirements. Their product line is limited and does not have the options which the end customer is actually looking for. For example, if a customer is looking for some redundant power supply switches, they have that option available in their mid-range or high-end switches. They don't have that option in their low-end or entry-level switches. That is the main problem we are facing when we are proposing a Ruckus solution to an end customer. That customer actually wants redundant power. If the customer wants the redundant power supplies in their entry levels switches, Ruckus doesn't have that option for them. 

The same problem exists with its wireless platform. Some hardware limitations are there, which definitely need to be addressed. They need more controller options and more hardware options. They just have two models, ZoneDirector and SmartZone. They need to put some other hardware options on the market to fulfill the customer requirements. 

I've been using the solution since about 2007 or 2008. It's been about a year.

The solution is quite stable. We haven't had any issues in that regard. It doesn't crash or freeze.

Ruckus solutions are scalable. When you talk about flexibility, their solutions are very flexible. A single access point can work on any controller. As in wireless, your access point should be worked as a standalone with a controller or as a controller-less environment. 

Their access point is flexible enough to work in any sort of deployment. They can work as a standalone, they work on their different controller platform. Their same access point can configure to the Ruckus cloud. 

They are scalable in the sense that you can add access points to their controller. Switches have their own scalability and flexibility option. Basically, the solution is 100% scalable.

Technical support is good. They're very responsive to any technical issues. Their tech team is good enough on the technology side, so they can resolve the issues in a timely manner. I would give them 70% to 60% marks in terms of knowledge and responsiveness. Of course, there is some room for improvement. All in all, it's an average support experience.

The initial setup is not complex at all. It's very easy and very straightforward.

It's very user friendly, so it's not hard to set everything up and deployment is pretty quick.

If I compare Ruckus licensing costs with the market leader, they're on the cheaper side. Our competitors are actually charging more for support and licensing fees to end customers. However, Ruckus charges less for both licenses and support. They are not expensive when you compare them to the competition. They are very cheap.

We are a Ruckus distributor.

We are proposing the Ruckus solution to our customers with the latest software versions, not the older versions. Whichever the latest version is, we propose them to our customer. We are always working on the latest version and all the products in the Ruckus, like switching, wireless, software, etc. They do have some different software versions. However, we are working on the latest, stronger versions.

We use both the cloud and on-premises deployment models.

I definitely recommend the Ruckus solution, however, there are pros and cons to every brand. Ruckus does have some benefits and they are very strong in their RF technology. If you talk about their switching side, they are the pioneers of that. Their switching platform is stable. They are using some proprietary technologies like BeamFlex and ChannelFly. 

They are providing greater flexibility alongside the best scalability. They're great.

Overall, I would rate the solution seven out of ten.

This product provides wireless access in our warehouse and the Office and for Guest.

Now ther is no one complaining that have no access ore lost access.

The most valuable feature is the portal. It's easy to find access points and clients.

This product is easy to manage.

It would be helpful  if  the wizard when you are setting up a new access point or a wireless guest network. Could have more sugestion on default. There are too many checkboxes to get it to work.

There should be some ? you could klick on to get a short explanation what it means.

I have been working with Ruckus Wireless for approximately six months. In the past two years ago we alos hade a Ruchkus on prem.

It's very stable. We have not had any issues at all.

It's scalable. We have not had any problems. It's easy to add more users.

We have approximately 90 users in our warehouse.

We have not had the need to contact technical support. The solution has been working.

Previously, we were working with Cisco. It was more complex to manage the Cisco Network and the setup was more complicated. This was the main reason that we switched. 

We decided to go with Ruckus Wireless because it was easier to use and more user-friendly and the price was better.

The initial setup was quite straightforward. It was quite easy to set it up and get it working.

We use a vendor. It was straight forwrad. It was working dicect when we connected our AP.

The price is reasonable. It's better priced than Cisco.

Cisco Meraki and Cisco.

We are using the latest version and it upgrades automatically.

I would rate this solution a nine out of ten.