Ruckus Wireless Reviews

The system is used in reporting as a vital business tool for collecting, analyzing, parsing, presenting, and storing unprecedented

The solution automatically detects network anomalies. SmartCell Insight uses advanced machine learning algorithms to automatically establish a pattern of normal behavior for each network element. The system requires no input from IT. Its predictive analytics capability automatically detects anomalous behavior in network elements—helping you to proactively address issues that might affect service levels.

The Ruckus SCI has transformed traditional network reporting into a vital business tool, collecting, analyzing, parsing, presenting, and storing unprecedented amounts of user, traffic, session, and location information. Data from the large networks can be stored and retrieved for several years. Ruckus SCI collects and aggregates statistics, providing Key Performance Indicators (KPIs) such as upstream and downstream traffic, number of sessions, unique clients, or even the throughput customers can expect to achieve over periods of time on a per-AP basis, and filtered by time as well as a wide variety of other metrics

The most useful aspects include:

• Powerful Wireless Network Reporting and Analytics
• Network intelligence from applications, clients, access points, and controllers
• Predictive analytics powered by machine learning to automatically detect network anomalies
• Variety of standardized reports with drill-down capability for highly granular detail
• Data Explorer tool to customize reports and dashboards with drag-and-drop ease
• Ruckus SmartCell Insight (SCI) is the industry’s first Big Data Wi-Fi analytics and reporting engine that is purpose-built to help service providers make informed business decisions regarding the operation of their Wi-Fi networks. It makes use of Big Data technology and storage innovations found in columnar database repositories which greatly enhance the scale and performance of a system when used to process historical data.
• Easy to integrate/configure with old systems.

I would like to see more location-based services on the Smart Cell Insight on access points.

I've used the solution since about May 2021.

It is very scalable. You can add more controllers as long you have license capacity.

Customer service is excellent and the service is prompt.

You can also raise the level of your issue if you need to.

You can get to choose your type of support and they can communicate with you via e-mail or a direct phone call.

I did not use a different solution just yet.

It is a straightforward setup. There is documentation for the system, which makes it easy.

It was an in-house combination of the IS team and the system users.

I'm still considering other platforms.

This a good solution for an enterprise network.

The initial setup is pretty straightforward. Typically, the customer has the know-how to configure and put the products up by themselves. It's a pretty straightforward process.

When we buy this product for our customers, we have noted in the past that this product has an excellent signal.  

Ruckus is a bad solution in general. It's pretty old and outdated.

When the customer wants to change that technology of the AP from the solution of old technology to new technology, they need to change the controller and the AP, and this is the point that tends to break the solution. It's hard to update.

We also work with Cisco and Aruba. We offer all three to our clients and they tend to choose which one they want to work with, or which has the best price point for them.

The initial setup is very easy and most customers handle it themselves. They can do the setup and configuration as it is not overly complex or difficult.

Typically, the client handles the implementation themselves, however, we can assist as necessary.

The customers don't seem to mind the cost of the solution. Typically they decide to go with it based on the cost.

We're partners and resellers. We used to have a relationship with Ruckus, however, it was purchased by Broadcom, and we don't have any business relationship with them.

It's important for us to present to our customer with some options. However, normally, our customers have a specific budget. In this case, we only move with the needs of our customers. In terms of Meraki, Ruckus, Aruba, et cetera, all work fine. We don't have problems. We don't have interference, or need a box reset, or face other kinds of problems.

Overall, I would rate the solution at a three out of ten.

We primarily use the solution in order to provide public WiFi.

The beamforming has been the most valuable aspect of the solution for our organization. 

Technical support is very helpful.

The initial setup is easy.

We have not had issues with stability.

The scalability is great.

The pricing could be improved. We find the product to be quite expensive for our purposes. You have to pay extra for the support costs as well.

The solution should have more analytics capabilities.

We pay external fees for external third-party providers. It would be ideal if integration could be improved.

I've dealt with the solution for about four years or so. It's been a while. 

The solution has proven itself to be quite stable. It doesn't crash or freeze and we don't really deal with bugs or glitches. it's reliable. The performance is good. 

The solution scales well. We have given more bandwidth as well as extended the network through Smart Meshing and it's been fine. If a company needs to expand it, it can do so. No problem.

You do pay extra for technical support, however, I can say that they are very good. they are helpful and responsive and we have found them to be available when we need them. We are satisfied with the level of support we get from them.

We onboarded Ruckus as the first product in our company. We did not use anything else prior to Ruckus.

The initial setup is not complex or overly difficult. It's quite straightforward and pretty simple. A company shouldn't have any issues with the implementation. 

We handled the implementation ourselves. We did everything in-house and did not need any outside help. We did not require an integrator or consultant. I'm a network engineer. I can handle anything related to a setup quite easily.

The price is high and you do need to pay extra to get support covered under the license. 

Before choosing this solution, we analyzed other products such as Cisco's Meraki. We looked at a few other potential products as well, however, I cannot recall what they were at this time. 

We're not a supplier, however, we do implement Ruckus as a managed service.

We've used various deployment models, including on-premises as well as at the data center level.

I'd rate the solution at a seven out of ten. We've mostly been satisfied with its capabilities. As long as it works, especially in an outdoor environment, we're happy.

I would recommend it to other individuals and companies.

It's a wireless LAN solution. We are a college. We've got staff, students, guests, and admin staff. We use it to provide wireless internet connectivity for the third category of users usually separated by SA5U. We're using it for bringing on devices as a means by which our students can onboard their devices.

The setup is very straightforward. The configuration process is quite simple as well.

The stability is excellent.

We haven't had any issues with scaling.

It's easy enough to set up by yourself, and if you need help, they are ready to assist.

Their technical support is very responsive.

I cannot say that I have had any issues so far. I cannot recall missing any major features.

The pricing is okay, however, it could be a bit lower.

I've been using the solution for about six years now. It's been a while. I have quite a bit of experience.

The stability has been very good. It's so stable that we have never had problems for the past six years - and it's been running continuously with no issues. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The solution scales well. If a company needs to scale it, it can do so.

In fact, currently, we're actually in the process of increasing the number of access forms.

We have about 1300 users on the solution currently.

We've dealt with technical support in the past and found them to be very helpful and very responsive. You can reach them easily via chat or email. We are satisfied with their level of support.

The initial setup is very easy and it's quite a straightforward process. It's not overly complex or difficult. If you run into any issues, in any case, their support is right there to help.

The installation process doesn't take too long. It's only about a couple of hours or so if you are doing a setup from scratch.

We have two admins and four engineers that can assist with any deployment or maintenance. 

The pricing could always be a bit lower.

You do need to pay for an annual support license.

We were using that B3000, we are moving to BXV now.

We've been quite happy with the solution and are even expanding it out right now. I'd rate it at an eight out of ten overall.

I would highly recommend the product to other users or organizations.

It's our enterprise hotspot solution. I think we have over 350 hotspots, and they all use Ruckus. They all come to a controller.

I like it mostly because it gives you the whole user session, and you can tell that the client connected at the traffic post. You can actually analyze the signal strength between access points. Also, Ruckus Wireless has a mesh feature that allows you to deploy mesh mode if you can't call.

This solution is reliable and comes with prompt technical support. Installation is straightforward as well.

I wish that Ruckus Wireless were more affordable for customers. It works well but comes at a price.

When we were using the on-premises controller some time ago, they used to have a feature which they called third party. You could have third party access points report to the Ruckus controller. However, the firmware that features this has disappeared, but I think it would be ideal to have that installed.

We've been using Ruckus Wireless for maybe a year.

It is a reliable solution.

Ruckus Wireless technical support is prompt.

The initial deployment was straightforward. 

I'm not sure of the details, but I think we have continuous licenses, annual licenses, and three year licenses. Cost-wise, I wish it were more affordable.

I would recommend this solution because as a company, we have deployed Ruckus as an enterprise solution. I would rate it at eight on a scale from one to ten.

We are primarily using the solution as a third party. Our clients use it.

It's good for low-level usage. 

The coverage is pretty good so far. The bandwidth is also good for the most part.

It's not providing the bandwidth as per its particular description. In my view, in one moment, it reduced one-fourth. 

The controller needs improvement. Sometimes when we are doing certain operations we have trouble. It's something that needs to be looked at. We looked at APM controllers and we find them to be more difficult.

The initial setup is complex.

We have a variety of clients on the solution, and they are different sizes. Some are medium-sized. Others are large enterprise-level organizations.

While the technical support is good, they do charge money if you want to have access to the support itself. That said, we're mostly satisfied with the level of service we are provided. It's not a bad service on offer. 

I do currently use Infinit Wireless Quanta products. I'm also familiar with Ubiquiti Wireless solutions.

The initial setup is not straightforward. It's pretty complex. We found it to be a bit challenging.

The deployment itself takes about two to three hours.

You do need to pay extra for technical support services if you would like to have access to them.

When we first offer Ruckus Wireless to our clients, they ask the price and are a bit shocked. They asked why we chose this when there are other lower options on the market. It's a hard sell sometimes due to the price tag. It's something they need to work on so that they align better with the market and get more competitive.

We are partners. We offer this solution to our clients. 

I personally am not much of a technical person, and therefore it's hard to get into specifics.

On the bandwidth and coverage, I would rate Ruckus at a nine out of ten. However, if we are looking at just pricing, I would rate it at a seven out of ten. Overall, in general, I would rate the solution as a whole at an eight out of ten. We're mostly happy with its capabilities, however, the price makes it a hard sell to clients.

We use it as a telecom solution and for the wireless requirements of a government hospital. 

It's easy to install, and the management is flexible.

It could be more stable. 

I have been using Ruckus Wireless for more than seven years.

It's stable most of the time, but sometimes there's an issue with the operating system.

It's a scalable solution. Our biggest project is with the Taipei City Government. We have over 7,000 users at peak time.

It's easy to open a case, and the response is also quick.

It was easy to set up and install Ruckus Wireless. The time to install and deploy depends on the size of the project. But for a LAN AP installation, it takes around ten to 15 minutes.

We implemented this solution by ourselves as we're consultants. 

I would recommend Ruckus Wireless to new users.

On a scale from one to ten, I would give Ruckus Wireless an eight.

We are an ISP and mobile operator. We provide customers with almost everything there is to do with wireless. I am also currently doing the whitepaper from our company.

Personally, I like it, and I try to encourage people to go for Ruckus because I find the Ruckus coverage is fine. The speed between client to client is really nice. It is better than any other vendor, but officially, I cannot say that to people.

I have not got any major problem using Ruckus, but the price and technical support could be better.

I have been using Ruckus Wireless for six years. 

It is a stable product. One of the R500 Access Points accidentally went underwater. Water was flowing inside the access point. I just kept outside it in front of a fan for two days, and it is working again. It is very nice, and I don't think any other brand will give me this kind of durability.

Technical support could be better. About two months ago, I received a complaint from one of our customers about the R500 Wireless Access Point. One of the radios was flat dynamically. But after reconfiguration, the controllers and everything else were fine. I opened a ticket with Ruckus, but it was not very helpful.

We are also an Aruba and Cisco partner. 

I am in love with Ruckus because it's very easy to configure. Even after the demo and installation, it is easy for me to convince the customer, and sometimes, they can even do it on their own.

The price could be better. Normally, if you find customers paying for cost-effective wireless solutions, Ruckus devices are a little expensive compared to other vendors. Even if I ask them to go for Ruckus, they will choose Aruba and sometimes Cisco Small Business Solutions because of the price. The license is paid on a yearly basis.

I would recommend Ruckus Wireless to potential customers.

On a scale from one to ten, I would give Ruckus Wireless a nine.

Ruckus Wireless was deployed almost four or five years ago for our Wi-Fi network, but we were not using it for our highest metric. We recently started using it for our internal network. We are using Ruckus Wireless for the metric that is connecting the top management to the internet.

I can manage the network through a cell phone, which is a plus from my side. I am also able to visualize the network. I can also check the quality of the signal for different clients that are currently connected and see whether the quality is excellent, moderate, or poor. Sometimes, I can even adjust the signal strength.

They could add more flexibility for switching over to another radio if a radio is poor. I am not able to change the radios from 2.4 GHz to 5 GHz. I am yet to figure it out. I want it to be a bit more explicit or a bit easier to change radios.

When you shut it down, you lose some of the information. It would be good to have a controller where I can store the information, and later on, I can retrieve the information. There should be some form of small storage to keep the information.

Its price should also be improved. Its price is currently quite high.

Based on the experience so far, it is stable. I'm judging based on the experience of the people who are using it. I am using it for the top management, and I have also put an order for more APs.

It is scalable. You can connect the APs through a mesh without using cables, which makes it easy to scale out.

I haven't contacted them yet because I can handle the challenges. If I get something that is beyond what I can handle, I will get in touch.

It was okay. I didn't need any training for the setup. You simply go through the manual. I saw a video just once and then installed it.

I did it on my own.

It is a good product, but it is pricey. In terms of the pricing, it is a bit expensive.

I would recommend this solution, but they should reduce the price.

I would rate Ruckus Wireless an eight out of ten.

I work for a small school. In fact, I've worked with two separate schools with different administrations and they both had Ruckus — they both had the same equipment. There's probably one controller and maybe six, seven, eight access points.

We're running teacher PCs, might be about ten PCs on there, and then a bunch of student Chromebooks. We weren't one-to-one at the one school — they had carts they wheeled around. They might have had maybe 40 of them, but now they're one-to-one and they probably have a couple of hundred users — 200 to 300 users on there. The other school's been one-to-one, but it's a smaller school. They probably have a couple of hundred computers on the whole network — Chromebooks. That school's pretty much all Chromebooks.

I have been using this solution for five years.

I haven't heard any complaints about the WiFi equipment at all causing problems. We've had issues with the ISP, not enough bandwidth. At one place, the firewall equipment failed us, but with Ruckus, no complaints on the controllers. It's just been a solid performer for us.

I have very limited experience with support because the vendor takes care of all of that. They're kind of pricey, especially when you look at Ubiquiti. 

Interestingly enough, the vendor who sold us Ruckus is now quoting an upgrade and he's no longer quoting Ruckus, he's going with Ubiquiti. I asked them why they did that, he said "Oh, it's a better value." Maybe Ruckus dropped them and now they're representing Ubiquiti. They have some staff turnover, so we keep seeing new people. And that's the local vendor. I haven't dealt with Ruckus directly at all, so I don't know what the company would provide.

I logged into the system to look at it. That was a number of years ago, so my memory is vague. The only thing I really changed when I looked at it was to set up a separate sub-network for the students. They had a guest network already set up and they already had the staff networks. I set up a student WiFi network to segregate them from the staff.

I'm not the person who really configures them, our vendor did all that. When they first went in, I took a look at the configuration, but I haven't really touched them since then. You can configure them and just leave them to do their thing.

I went in once and set up a guest network — it was pretty straightforward. I didn't even have to look at the manual to do it.

The vendor is responsible for all maintenance-related issues.

With Ubiquiti, there's no annual cost to keep the software upgraded, whereas with Ruckus, you have to pay an annual fee or three-year fee. That makes it a little more pricey.

Ubiquiti is quite a bit cheaper, just on the upfront costs than the Ruckus equipment. I mean the Ubiquiti quote we got, we're not only doing the access points, but we're also doing our switches. If one person is doing Ubiquiti switches and Ubiquiti access points, another vendor's doing Ruckus equipment. We're seeing half the cost with the Ubiquiti equipment. I worked for Ubiquiti on a very small installation where cost was at a premium and they needed to get in as cheap as possible. It worked for them. It was a church. Dropped in about four access points and they were happy.

Overall, on a scale from one to ten, I would give this solution a rating of seven. The cost is the only thing dragging them down.