Ruckus Wireless Reviews

We are a big church, so we have to cover a 100,000 square foot building plus another 3,000 square foot building. We have Ruckus Wireless in two locations. We are on Zone Director 1200.

Our other office is running over a VPN, so it keeps connected to the Zone Director via VPN for any information that is needed, but it still works. The nice part is that they work on the internet connection that is local to the office that they are in. They work independently. Nothing comes through the controller. They just use the controller to authenticate and know what is going on with the unit.

Its roaming capabilities and the fact that we can have redundant backup controllers are the most valuable. There is a backup controller that is heart beated to the primary. It is also fairly easy to install.

Its interface could be a little bit more user friendly.

I have been using Ruckus Wireless for six or seven years.

Its stability has been acceptable.

I have contacted them. So far, so good. There are no major issues with them. They have been pretty responsive.

We used SonicPoint, which is with SonicWall. The only reason for switching was that it wasn't their main thing. They were more of a firewall, and they had it as a secondary thing. We needed something that was much more robust with more capabilities per access point. We have 250 or more people on an access point.

The initial setup was easy.

We paid for a three-year contract last year. I am not sure about what we paid. It is certainly less expensive than Meraki.

I would advise looking at the cloud version. If we had not renewed our licensing for the standalone, we would probably look at going with the cloud solution because it is easy to support.

I would rate Ruckus Wireless an eight out of ten.

The mesh technology is the solution's most valuable aspect. Ruckus originally had the patent for it. They might've lost it because I see now that other people are doing it, however, they were the ones who came out with the smart mesh technology first, which is phenomenal.

Ruckus is superior when it comes to indoor and some outdoor wireless. I use it for some arenas. The T750 outdoor access point is fantastic. The bridges to get to the access points are great. 

Ruckus offers a technology that works with frequencies, which is excellent. That means if there are other access points or other wireless interference in the area, Ruckus has enough frequency band to change frequencies automatically. So they're never being interrupted.

Another excellent feature Ruckus offer is, if you have access points or other items in your organization, in, say New York City, and your network doesn' want interference, they can cancel out other access points around there. Especially in a place like New York city, you're picking up stuff from other buildings. With Ruckus, you could block those access points and those signals to make your network the only one that people can see within that network. To this day, I haven't had this experience on Mist or Aruba. You can also whitelist certain networks. It's an excellent amount of control that's provided to you as a client.

The physical device itself is lacking. They're made with plastic and seem a little cheap in construction, especially when compared to other manufacturers and providers.

The company itself has had its time in the sun and may be past peak after so many mergers and acquisitions. They were originally a router and switch company. Then they were bought by one of their distributors. The company is floundering after so many changes to the organization.

The product is great, but the problem is there are other players in the market now. In 2004 when they were founded, they had the market and they were the big name for wireless within an enterprise. The company was also expanding out between buildings and everything. Then all of a sudden, after 2017, you don't really hear their name anymore. 

They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake.

I'd like to see them do some licensed frequency stuff on the 365 gigahertz band, more for service providers, and then on an enterprise level.

I'd like to see them do something with LTE.

I've been using the solution since about 2015 or maybe as early as 2014. It's been about five or six years.

The solution is quite stable, even in large networks. I've sold 50 access points and the client swears by them. They run the largest car dealership in the country. It's very, very reliable.

You can scale the solution as much as you want. There's never a problem with scalability. 

Ruckus used to have amazing support. It was impeccable. Before, when something broke, I had to go through these channels to get stuff resolved under warranty. I still sell their products to select customers that are stuck with them because they won't switch off due to the fact that they use the same management server. They can only use Ruckus access points or Ruckus management servers.

The last time I had to deal with them, I had to go through CommHub. I wasn't impressed with it. It may have been when they were going through an acquisition transition. Still, the level of technical support was awful. It's really dropped off. Their staff needs more training. 

What they need to do is not have technical support under CommHub, They need to keep Ruckus as a separate division for support.

I have knowledge of many different solutions, including Ubiquiti and Mist. I don't use Ubiquiti. However, Mist that does BLE technology and I don't believe Ruckus can do what they do. BLE technology is superb because you could track people with it using their cell. There's a ton of features available if you look at Mist. I sold probably about $300,000 or $400,000 worth of equipment from between 2005 and 2017. That's about $250,000 worth of equipment. Then, all these other players came into market. Ruckus was expensive, but you didn't need as many access points with Ruckus as you did with other access points because they were that good. With the wireless, more doesn't mean better.

I have an extensive technical background with Ruckus, especially on an enterprise level. I was able to figure the implementation out easily. It was pretty simple. To set it up is easy, however, to work with it is more complex. It takes a while to understand all the features. 

Their pricing is expensive. That said, being a partner, their competitive upgrade pricing is phenomenal. 

I don't remember the exact pricing. When we bought it, we bought the warranties with them for three years. We got advanced replacement.

We've been using the latest version of the solution. We're resellers of Ruckus.

Typically, I would recommend the solution. However, their market share has really dropped off and their marketing is terrible from the logo to the name.

Their partner portal is great because you could register as a partner, and, because I'm a partner, I could register easily and use the backend and frontend for salesforce.com. I can log in and register deals with them. 

It looks like CommScope created their own technology with Ruckus technology and an LTE solution. Some sort of small cell. I would advise users to stay away from that because if they were better in the enterprise, they should stick to their wheelhouse and market that instead of going out into the small cell.

I'd rate the solution nine out of ten.

We use Ruckus Wireless for hospitality customers, education customers, healthcare customers, banking customers, and public venues.

Ruckus Wireless has a high ROI because it needs fewer access points due to BeamFlex technology, which means less civil work, less cabling, and less licensing. This significantly impacts the total cost of ownership of the project, making it very attractive for investors and increasing the ROI.

The most valuable feature of Ruckus Wireless is the simple interface of the SmartZone platform. This platform is very effective and easy to manage. It does not require experienced employees or IT managers to handle the system. BeamFlex is a part of every Ruckus AP, making it a leader in coverage area compared to other vendors.

The cloud solution is not mature enough.

We have been using Ruckus Wireless for more than twelve years.

The stability of the Ruckus Wireless solution is rated very high.

The solution is very scalable. It works well in very dense environments and provides good coverage.

Customer service and support are somewhat lacking. Sometimes the technical support team is not experienced enough to handle cases effectively. They tend to go in loops when fixing problems and often miss asking crucial questions that could make troubleshooting more efficient. It feels like the support is being outsourced to someone else who is not fully aware of the product.

Neutral

The initial setup is very easy, rated a nine out of ten.

Ruckus Wireless provides a high ROI because fewer access points mean less civil work, less cabling, and less licensing, which lowers the total cost of ownership.

Ruckus Wireless is not cheap, and they have recently increased their prices. However, the product is worth it.

I would recommend Ruckus Wireless to others because it provides stable solutions. The wireless access points are very stable, provide good coverage in dense environments, and have many reasons to be recommended.

We use the solution for our wireless network services.

The solution manages and updates itself.

The price has room for improvement.

I have been using the solution for ten years.

I give Ruckus Wireless's stability a ten out of ten.

I give Ruckus Wireless's scalability a ten out of ten. We can install 100 APs before installing more, which is enough for a small business.

We also use MikroTik as a cheaper option for customers that can't afford Ruckus. 

Configuring MikroTik is more complex compared to Ruckus, where we only need to create an SSID, and the rest is automatically handled in the background.

The initial setup is straightforward. I give the setup a ten out of ten. The deployment takes up to 15 minutes to complete.

The implementation was completed in-house.

The price is high and I give the price a four out of ten.

I give the solution a nine out of ten.

The solution is for small and medium clients.

For customers that can afford Ruckus, it is a great product and I recommend it.

Our use case is for public Wifi. I'm a system integrator. 

The product is easy to configure and user-friendly. The technology is very robust. 

I'd like to see some analytics features in the control itself. 

I've been using this solution for 10 years. 

The solution is stable. 

The solution is scalable. If one controller is not sufficient, you can add another.

We have access to technical support and they are generally quite good. 

Positive

The initial setup was very easy, it's just a matter of configuring the access point. 
It's recognized by the controller, and when you onboard it on the wireless network everything is done automatically. One access point takes about 10 minutes to deploy. Other than for the software, there is no maintenance required. 

Licensing costs are reasonable and we can pay extra for additional support. 

I highly recommend this solution and rate it nine out of 10. 

The smart antenna is very good. The Ruckus equipment includes an array of antennas that move the radiation pattern in the direction that is more demanding of the service. Now, it's a standard in the new access points of almost all the vendors, but in some cases it's not enough. With Ruckus, you have very good performance, and the smart antennae is the key feature to deliver that kind of performance.

The cost could be improved.

Ruckus is a little bit complicated. They weren't using the cloud at the beginning. Later, they included a cloud platform, so it became an easier deployment.

Ruckus is more expensive than Meraki, but the performance moves in parallel with the cost.

If you want to deliver a very good and reliable network, don't introduce Meraki. I would go with Ruckus.

I would rate Ruckus as nine out of ten.

Ruckus is very useful with hospitality. Actually, it's unique when it comes to hospitality and education, and high-use environments.

The solution is very easy to use. 

The stability is great. It's a very stable product and is very good at hospitality integration. The cloud path solution for education is very helpful. When it comes to onboarding students and employees to the system, it's easy.

The product can scale. 

Support is helpful. 

Users get a good ROI. 

The development time is slow. It takes a very long time to get new features. That said, when upgrades do come, it's quite stable. It would be nice, however, to get more frequent updates. 

The cloud system from Ruckus is not mature enough just yet. They need a better cloud controller. 

I've been using the solution for about 12 years. 

The solution is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

The scalability is great. I'd rate it nine out of ten in terms of the ability to expand as needed. 

We have more than 40 clients using the product right now. 

Technical support is quite helpful. They keep track of tickets quite well.

The deployments are fast. It takes a maximum of one hour to deploy an on-premises version and less than 30 minutes if you are deploying to the cloud. 

You only need one or two people to manage the deployment and maintenance of the solution. The implementation typically requires a network engineer. 

We are a systems integrator. We are able to deploy the solution easily ourselves. 

We've seen a very good ROI. I'd rate the ability to achieve ROI nine out of ten. 

On-premises deployments have perpetual licensing. Cloud licenses offer a yearly subscription. 

We're integrators. 

We can use on-premises and cloud deployments. 

I'd recommend the solution to others, however, it depends on the size of the network. They have multiple models of access points and switches, so whether this product would be ideal or not depends on the sizing.

Overall, I would rate the solution eight out of ten. 

We use Ruckus Wireless for wireless network connectivity in a hotel.

I have been using Ruckus Wireless for approximately five months.

Ruckus Wireless is a reliable solution.

The scalability of Ruckus Wireless is good.

There are approximately 500 users using the solution.

I have not contacted the technical support from Ruckus Wireless.

The initial setup is straightforward, it did not take very long to do. All you need to do is plug it in.

The price of Ruckus Wireless could be better. I have heard it is more expensive than other solutions.

I rate Ruckus Wireless a nine out of ten.