Ruckus Wireless Reviews

My organization is a college, so we just want to make sure we have a reliable Wi-Fi connection for the students.

We are using the latest version of Ruckus. It is deployed on-premise.

Right now, there are over 2,000 people using this solution.

We were in a bad shape, especially with remote teaching and things like that, so now everything's all right because of the reliability of Ruckus.

The most valuable feature is that this solution is reliable.

We use this solution in a certain way, and it works very well. So, I don't expect it to do a lot more, but to do what it's doing probably better or faster. But it's not a problem with the features; it's more the operations.

I've been using this solution for the past 12 months.

The stability is fine. We haven't had any problems.

We haven't had any issues with the scalability.

Technical support is good. I would rate it a 4 out of 5. There's still some improvement that could be made.

We have also used Cisco. We switched because of many reasons, but staying with Cisco would have cost us almost double the price. So, we had to change. It's not a question of reliability because Cisco is reliable also. It's more a question of something that's not for corporations and more for education in our case.

Initial setup was pretty straightforward. On a scale of 1 to 5, I would rate it a 4.

Deployment took a week. We require less than 5% of our staff for maintenance of this solution to be hassle-free.

We used an integrator for deployment.

I would rate their pricing 3 out of 5.

There is no annual licensing cost.

I would rate this solution 9 out of 10. 

It's very good for our needs, but because it's a school, it maybe wouldn't be as good for a corporation or for other users. For our school, it's very reliable. We have peaks, but it's always well-managed. We don't have any problems.

The tool is expensive.

I have been using Ruckus Wireless for three years.

The solution is stable but have some issues. I rate it five out of ten on stability.

100-150 users are using this solution.
I rate the solution’s scalability an eight out of ten.

Support sometimes provides delayed response.

Neutral

I have used Cisco and Aruba. We switched to Ruckus because it is cheaper than Cisco.

The initial setup is not easy and takes few days to complete. Professional teams find it difficult. I rate it two out of ten.

We use some integrators for the infrastructure enhancement.

The tool is very appropriate for high-density environments. We use it for outdoor areas and factories. It’s been useful for our dense environments.

Different WiFi routers are cheaper and cover areas quite well. They work in different environments. They have cellular connectivity.

Overall, I rate the solution an eight out of ten.

We primarily use the solution for our roaming users with laptops. 

The connectivity is good. It's fine for my users and me. 

It's stable. 

Scalability is good.

Users often see a very good ROI.

Technical support is helpful and responsive.

For the most part, we haven't had any complaints about its capabilities. 

It could be cheaper. 

The setup can be quite complex. 

We've been using the solution for eight years. 

It is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

Only administrators have access to the actual solution. We have 120 end-users.

It is a scalable solution. Expansion is not an issue. 

We do not plan to increase usage at this time. 

Technical support is very nice. They are helpful and responsive. We are very satisfied with the level of service we get. 

Positive

Depending on the setup or configuration, the implementation can be complex. Some access configurations can be difficult. 

If an engineer is familiar with the product and knows the requirements, they can deploy the product in a matter of minutes. Only a few would be required during setup.

We handled the deployment in-house. We also maintain the product in-house. 

We have seen a positive ROI. I'd rate it nine out of ten. 

The solution is very expensive. I'd rate it eight out of ten in terms of expense.

You can procure the devices, however, then you must consider support. You do have to buy support contracts. If you go for a controller, then you have to buy the support.

I'd recommend the solution. Product-wise, it is very good; however, cost-wise, it is expensive. 

I have been using Ruckus Wireless along with WiFi devices and controllers. Our company mainly uses the solution to implement WiFi connectivity in customer environments, which are mostly hospitality sector establishments like premium hotels and other universities.

In our organization, we have witnessed a greater interest in Ruckus products from medium and large enterprises, especially for Ruckus network devices like switches and ports. Some of our organization's customers preferred to adopt cloud solutions from Ruckus because they were not willing to make large investments in a Dual LAN Controller.  

Ruckus Wireless offers excellent WiFi connectivity and a valuable SmartRoam feature. For example, when you roam around a location from one access point to another while connected to a WiFi device, the network remains uninterrupted throughout the roaming phase when Ruckus Wireless is used.  

Ruckus Wireless has a BeamFlex technology that empowers smart roaming. For instance, the product devices have integrated antennas and when a user is connected to one AP and keeps moving around in the same network area, the product ensures that the WiFi coverage remains the same in every area. If you are on a video call using Microsoft Teams and you move from one AP of Ruckus Wireless to another, the call doesn't get interrupted.

Ruckus Wireless incredibly supports IoT integration needs with numerous applications. I would rate Ruckus Wireless a nine out of ten and recommend that others use the solution. Ruckus Wireless is equipped well to handle new trends in WiFi technology.

The vendor should expand their product line and include routers, firewalls and large switches. The vendor should focus on providing a complete solution, as when a professional is designing a network for an organization, the person might need a firewall, security solution, and routing devices, but from Ruckus, the professional is only receiving WiFi solutions. 

I have been using Ruckus Wireless for eight years. 

The product offers impressive stability. 

I would rate the scalability an eight out of ten. In our company, we work with Ruckus Wireless for small, medium and large enterprises. I personally work with large enterprises who are using Ruckus Wireless satisfactorily. 

I would rate the technical support a six out of ten. The response time of the support team needs to improve. The tech support of Cisco is better than Ruckus Wireless in comparison. 

Neutral

I would rate the initial setup an eight out of ten as the solution can be easily deployed. Our company's majority of customers of small and medium businesses prefer to deploy Ruckus Wireless on-prem, but some users, depending on their use cases and geographical location, prefer the cloud version. Any organization with multiple offices in numerous locations would prefer a cloud solution. 

The deployment process of Ruckus Wireless is extremely simple, and for medium-sized enterprises with a hundred APs, the installation can be finished within a week. The deployment duration of the product varies from case to case depending on the environment. 

Ruckus Wireless can provide a satisfying ROI. For a few customers of our organization, Ruckus Wireless was deployed five years ago and is still running seamlessly for them, and the investment cost has already been covered.  

Ruckus Wireless is available at a reasonable price. I would rate the pricing a seven out of ten. 

The solution is used for wireless connectivity. It's excellent for internet access. 

It works well in company or hotel environments to provide WiFi.

Clients have had an excellent experience overall. 

The management is very good.

It provides a very good signal strength.

Stability has been very good. It is reliable. 

It has been issue-free overall. The technology is very good. 

Wherever we have deployed it, we have found it satisfactory.

The interface is user-friendly.

The solution scales well.

Technical support is excellent. 

We've never had issues with importing or exporting data. 

The technology itself is good. They are always improving their technology and cloud environment. They are mostly ahead of the competition. As long as they keep updating, we will be happy.

There are no new features needed.

You do need to pay extra for support after one year.

There's only a small amount of backup available. However, we do not need any more storage for backups. 

When firmware updates, you have to download and update. If the system could directly download and update, that would be much easier. It could be more automated. To update firmware, a partner account is required, and there are very few of us in the market in our region who can help the customer. Without the upgrade, there may not be recognition of access points. If you are behind a few versions, you need to download each old version until you get to the latest. 

I've used the solution for many years. I've likely used it for more than ten years. 

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. There are no latency or performance issues. 

I'd rate the stability ten out of ten. 

I'd rate the scalability ten out of ten. We are using the solution at full capacity. At different sites, there are different numbers of users. This is sued at hotels or companies. One access point can support up to 300 users. You just add a device if you need more users. We haven't had issues with latency or network congestion. 

Our clients are small and medium-sized businesses.

Technical support is good. You can buy extra support. Initially, when you buy it, you have support, and after one year, it will expire. You may not need to buy more support as you can get information online if you need to troubleshoot. 

Positive

I've also worked with Cisco solutions. Cisco is more expensive, and there is less performance. Ruckus offers better quality. 

The initial setup is very easy. I'd rate the ease of setup ten out of ten. The setup process is the best.

It was quick to deploy. The deployment process itself was very short. We imported the IP and licenses. Then we just did the cabling, connected, and configured everything. 

We can help our customers implement the solution. 

The pricing is moderate. It's not as cheap as a few other options; however, compared to the performance you get, it's excellent. I'd rate the value of pricing ten out of ten. In terms of if it is high or low, I'd rate it five out of ten as it's moderate. It's better than Cisco in terms of pricing. Cisco gives you less performance and integration and costs more. 

The license is perpetual. You may need to pay for extra support after a year. However, you do not have to renew the general license. You pay for everything at once in the beginning. 

We are partners. We handle installations for customers. 

I am working with various versions of the solution at this time. 

I'd advise others to use Ruckus. It is a great product. I would rate it ten out of ten. 

I am using Ruckus Wireless for networking. Our company provides an e-commerce platform, which includes a workspace. We have a franchise in Pakistan that enables e-commerce. Currently, we have 70 access points on one floor and 40 on another floor, and we do not anticipate any issues with the network.

We are using the standard model.

We have three networks and a network distribution panel. Ruckus Wireless has benefited us by overseeing our access points, and seamlessly transferring connectivity between the backup systems and the main access points. This management system operates effectively, allowing us to consistently upload and download with a workload of 30/40 Mbps. Our security solutions also require a 30 Mbps connection.

The most valuable feature of Ruckus Wireless is its exceptional performance and reliability. The signal is highly reliable. We have not received a single complaint in the past year, which is a marked improvement from our prior equipment. 

The solution is sensitive with reference to power fluctuations. This sensitivity should be improved. Additionally, the solution should have more security features integrated.

I have been using Ruckus Wireless for approximately one year.

Ruckus Wireless is a reliable and stable solution.

We have a total of 95 users spread across two floors and the Ruckus Wireless system has been managing everything smoothly and efficiently.

The solution is scalable. If you want to expand the network, you only need to add access points.

I have not used the support from Ruckus Wireless.

After conducting a comprehensive market analysis, our team arrived at the conclusion that Ruckus Wireless was the optimal solution for our commercial needs. The level of consistency demonstrated by Ruckus Wireless was unparalleled and thus, we made the decision to transition from our old solution to their offering.

The initial setup of Ruckus Wireless was simple. The deployment didn't take long. Each one took us a day to complete.

When deploying the solution, there were several steps involved. Initially, we faced some delays due to the requirement of certain civil works, such as the installation of network cables, switches, and related equipment. This process took us a longer, approximately a week to complete, but with the help of a highly skilled and professional team of engineers, we were able to manage it effectively. In total, the entire deployment process took approximately two weeks to complete and wasn't too challenging to manage, considering the expertise of our team members.

I rate the initial setup of Ruckus Wireless an eight out of ten.

We have third-party engineers help us with the implementation of the solution. We used one network manager and two assistants from our team. A total of five people were involved in the process.

As a highly qualified individual, the investment in Ruckus Wireless is not only beneficial but also well-justified in terms of its cost. By utilizing this investment, I have been able to significantly reduce my expenses as I no longer need to repeatedly call on an engineer for support. This has been a cost-saving measure for me and I am extremely satisfied with the outcome.

The price of Ruckus Wireless is more expensive than other options.

I rate the price of Ruckus Wireless a six out of ten.

The maintenance of the solution is simple.

My advice to others is the solution is consistent, efficient, and easy to install.

I rate Ruckus Wireless an eight out of ten.

Our primary use case for the solution is connecting customers easily with access points, which we deploy on-premises.

We are using cloud and Lyft, and it's on directly. We work with Flexi meters.

The product licensing could be improved. We are currently facing some challenges with licensing for one of the customers for RUCKUS Cloud. We have been implementing RUCKUS Wireless for three years. However, two days ago, we activated licenses for 61 devices and 15 automatically, but it is not synced to the RUCKUS Cloud. Hence, we activated it in the cloud and the support portal, but we are not accepted in the RUCKUS Cloud. Additionally, Wireless LAN can be included in a future release.

We have been using the solution for approximately two years.

The solution is stable.

The solution is scalable, and we have approximately 50 users utilizing the solution. I rate it an eight out of ten.

I rate customer service and support a five out of ten.

Neutral

We previously used Aruba, but we chose this solution because of its performance and configuration.

The initial setup is straightforward.

I rate the solution a six out of ten. 

We are an integrator working primarily with government healthcare providers and clients in the education sector. We have multiple deployment modes, including on-premise, direct permission, and layer-to-layer. We have also cloud-based and virtual deployment.

Wireless is an essential technology these days. People use it on their phones or tablets. It works for many clients and numerous number of employees in different locations and in centralized board as well.

Since we became a Ruckus partner, we've managed to increase our sales, and it has helped us deliver better solutions for our clients. It's highly competitive with American and Chinese products, like Huawei and Aruba.

Ruckus features a centralized architecture solution with ultrasound technology, which helps us with communication and roaming.

The switching could be improved. The active component requires a data center. Cisco and HPE have a complete solution for data centers. Ruckus has a core solution, but the data center aspect needs to be improved.

I've been using Ruckus Wireless for five years.

Ruckus' stability is excellent. Aruba is good as well, but Ruckus is better in my opinion. We receive fewer calls and tickets. Their sales and warranty are superb. 

Ruckus Wireless is scalable. It's an IP-based process that's interoperable, so you can deploy it in any environment. 

We are a tech support provider for Ruckus. We take calls and open tickets. 

We were previously an Aruba partner, but we switched to Ruckus because it's better. We've been in business for 15 years, and we have used Cisco, HPE, Extreme, Juniper, and several other vendors in that time.

Ruckus provides us with tools that help us implement the solution. Also, our engineers are certified to do the design and implementation. We don't have a ready-made software design solution for it. It's all predeveloped from Ruckus. Most deployments are straightforward, but they can be complicated if a high level of integration is necessary. 

The time needed to deploy depends on the project and type of setup. For example, it takes about an hour to deploy the controller and AP, so it would take 100 person-hours for a project with 100 APs. The access point sometimes requires cabling, which takes time because you need technicians to do this. You may need one or two system engineers and one after-sales engineer. 

I can't give precise figures. Some partners or resellers get benefits from using these wireless in a hospitality setting. In our job, the ROI is clear.

It is affordable. We get special codes from the vendor, so we can compete with others in the market. There are no hidden costs. The pricing is transparent. 

I rate Ruckus Wireless nine out of 10.