Ruckus Wireless Reviews

It is generally deployed in hotels and sometimes for VIP customers.

In my experience, Ruckus devices are much more reliable than other vendors when it comes to consistency, coverage, and client density. Ruckus is very simple to configure and troubleshoot.

I've been using Ruckus Wireless for almost six years.

The stability of Ruckus Wireless is better than other solutions. I never hear complaints about coverage, connectivity, or speed. I've worked in the wireless field for almost 17 years, and I've only received one call about Ruckus. During the same time, I've received four calls about other solutions from other vendors.

I've deployed in JW Marriott Hotel with almost 900 access points. And I deployed it in one house with just 20 access points. So working with both big and small projects, I've had good customer feedback. Since I'm not receiving any complaints, I feel like it is working fine on any scale.

In one of the hotels, it stopped broadcasting SSIDs, so I opened a ticket with Ruckus support. They upgraded the software of the controller and performed some configuration modifications, then it worked fine. I only faced that one issue, but this was their own issue. It was delayed too for the RNA. 

For Ruckus Wireless, the setup is simple. The time for deployment has been increased somewhat. And deployment also depends on the quantity, but the solution is very easy to implement overall. Physically installation and configuration are simple. The access point is also much lighter than other solutions. 

We sell both Ruckus and Aruba. Aruba is more complicated to use and less reliable than Ruckus, but it's also much less expensive. When we're quoting prices, we'll send the customer two quotations, one for Ruckus and one for Aruba. So for example, if a project costs $2,000 with Aruba, the same project will cost around $3,200 or $3,500 with Ruckus. It is very difficult to convince the customer to choose Ruckus because of the price. 

I would rate Ruckus nine out 10. I'd also point out that Ruckus Wireless is high speed. And with Ruckus, you can use standalone or cloud-based. Standalone is much better. 

We have an internal network in the house that we use it for. It all has access points all over.

I am familiar with the brand and it works well.

The price could be improved.

I have used the high-end version of Ruckus in my house and we will be using it in my building. We have an outside company to help us with this. 

I have been using it in my house for two or three months.

We are using the latest version.

I have not had any issues with the stability of Ruckus Wireless.

There are six of us in my house that use this solution and we also have an outside guest house that has access.

I have not contacted technical support.

I did not install this solution, we had outside help.

We had an outside company install this solution. They oversee the network in my home.

The price is on the higher end. It's quite expensive, but that is what you get with these types of solutions. When you are dealing with Cisco or Ruckus, it's going to be a higher price.

It's been good so far and I have not experienced any problems.

I would rate Ruckus Wireless a nine out of ten.

The system is used in reporting as a vital business tool for collecting, analyzing, parsing, presenting, and storing unprecedented

The solution automatically detects network anomalies. SmartCell Insight uses advanced machine learning algorithms to automatically establish a pattern of normal behavior for each network element. The system requires no input from IT. Its predictive analytics capability automatically detects anomalous behavior in network elements—helping you to proactively address issues that might affect service levels.

The Ruckus SCI has transformed traditional network reporting into a vital business tool, collecting, analyzing, parsing, presenting, and storing unprecedented amounts of user, traffic, session, and location information. Data from the large networks can be stored and retrieved for several years. Ruckus SCI collects and aggregates statistics, providing Key Performance Indicators (KPIs) such as upstream and downstream traffic, number of sessions, unique clients, or even the throughput customers can expect to achieve over periods of time on a per-AP basis, and filtered by time as well as a wide variety of other metrics

The most useful aspects include:

• Powerful Wireless Network Reporting and Analytics
• Network intelligence from applications, clients, access points, and controllers
• Predictive analytics powered by machine learning to automatically detect network anomalies
• Variety of standardized reports with drill-down capability for highly granular detail
• Data Explorer tool to customize reports and dashboards with drag-and-drop ease
• Ruckus SmartCell Insight (SCI) is the industry’s first Big Data Wi-Fi analytics and reporting engine that is purpose-built to help service providers make informed business decisions regarding the operation of their Wi-Fi networks. It makes use of Big Data technology and storage innovations found in columnar database repositories which greatly enhance the scale and performance of a system when used to process historical data.
• Easy to integrate/configure with old systems.

I would like to see more location-based services on the Smart Cell Insight on access points.

I've used the solution since about May 2021.

It is very scalable. You can add more controllers as long you have license capacity.

Customer service is excellent and the service is prompt.

You can also raise the level of your issue if you need to.

You can get to choose your type of support and they can communicate with you via e-mail or a direct phone call.

I did not use a different solution just yet.

It is a straightforward setup. There is documentation for the system, which makes it easy.

It was an in-house combination of the IS team and the system users.

I'm still considering other platforms.

This a good solution for an enterprise network.

Our clients use this solution for hotel and restaurant management, stadium management, and other forms of retail — typically for large environments. Still, for clients that don't have the resources for this type of hardware, we are looking for a cheaper solution or another enterprise-level access point.

Our clients are typically large businesses. They consist of a lot of major hotels; they all require huge deployments. We're talking hundreds, if not thousands of users. 

We have access points with EOL (end of life) — actually, they are working very well nowadays. Still, with the new technology, we need to improve these agreements because the new data rates need to be parallel with the new technology. That's the only reason the old access points are working so well.

Performance-wise, it's great. The throughput of the speed base and the capacity when it's operating in a high-density environment is outstanding. 

As an elite Ruckus partner, we get a big discount. That said, the analytics could be improved. Some of our engineers prefer the IQ platform in Extreme. They like the analytics and all of the information that they can validate from its cloud platform.

It would be nice if there was a way to compare access points and hardware so you can always get the same level of performance.

The platform that we have with version 5.12 has only just begun supporting R320. This makes things a little slow, especially in regard to the cloud menu. The analytics or maybe the kind of information that we can get about it could be better. We should be able to click on an icon for more graphics and less text.

The company I work for has been using Ruckus Wireless for roughly 12 years. Personally, I have been using this solution for six years. 

Stability-wise, Ruckus Wireless is great. 

Scalability is good. The SmartZone controllers have been working well. We know that they had a manufacturing issue with the first order as they had a lot of problems with the hard disks, but they seem to have resolved that problem. With the cloud, our clients have the capacity for a lot of systems.

We haven't had any issues with the technical support.

Personally, I think the deployment is easy. With Ruckus, there is a lot of documentation included to assist you with the initial setup. 

We are the owners of the equipment. We rent out services to our customers. We pay for all of our devices and rent them out. We have contracts from anywhere from 36 months to five years. 

Many of our customers also test and evaluate the analytics of Meraki. Analytics is very important to our customers. Ruckus has the ability to connect and get analytics, but you need to pay for that. With other platforms, we can get a lot of information for free. With Meraki, you need to pay for a license on a year-to-year basis.

With Ruckus, even if you have a big environment, you can get great performance with only one access point. 

Overall, on a scale from one to ten, I would give this solution a rating of nine.  

We are using it for hospitality and private companies. I have a private cloud server acting as a controller, and I also have it on-premises for some of the clients. Some of the clients also have it in the Unleashed mode, and they're using the embedded controller on the access point.

Our clients have significantly improved their functions by reducing the number of access points and avoiding downtime, disconnect issues, and other issues.

I was trying to solve a problem for a client who had multiple access points to cover an area. There were several issues, and a colleague of mine suggested using Ruckus, and it was a revelation. It resolved all our issues. We changed from 12 access points to 3 access points, and everything started to work.

Zero-handoff is one of the top features. The client balancing between the access points is good. Its security is also fine.

Its pricing and licensing can be improved. Its UI can also be more user-friendly.

Currently, in the Unleashed mode, the information that you have about the switches that you add to the controller is quite limited. I would like more information regarding switches. In this mode, an access point acts as a controller, so you don't need a controller. It is for deployments with less than 125 access points, and you can use an access point as a controller.

I have been using this solution for the last five years.

It is quite stable.

Their technical support is fine. When and if I need something, they respond instantly.

I have used several solutions. In some cases, I am still using Ubiquity. If I have advanced requirements or need an enterprise solution, I go for Ruckus.

I have cloud and on-premises setups. Most of them were straightforward. Some of them were complex. In general, it takes a few hours for a site.

I am a reseller and system integrator.

It depends on the client. You have an initial license cost that you need to buy to bind the access point with the controller. This is a one-time fee. You also have to pay the support fee that, if I remember correctly, is about $25 per access point. Its pricing and licensing can be improved.

I am mostly using it as an access point. I plan to increase its usage and increase the number of companies. I would advise others to test the product. It is a fantastic product.

I would rate Ruckus Wireless a ten out of ten.

I work for a small school. In fact, I've worked with two separate schools with different administrations and they both had Ruckus — they both had the same equipment. There's probably one controller and maybe six, seven, eight access points.

We're running teacher PCs, might be about ten PCs on there, and then a bunch of student Chromebooks. We weren't one-to-one at the one school — they had carts they wheeled around. They might have had maybe 40 of them, but now they're one-to-one and they probably have a couple of hundred users — 200 to 300 users on there. The other school's been one-to-one, but it's a smaller school. They probably have a couple of hundred computers on the whole network — Chromebooks. That school's pretty much all Chromebooks.

I have been using this solution for five years.

I haven't heard any complaints about the WiFi equipment at all causing problems. We've had issues with the ISP, not enough bandwidth. At one place, the firewall equipment failed us, but with Ruckus, no complaints on the controllers. It's just been a solid performer for us.

I have very limited experience with support because the vendor takes care of all of that. They're kind of pricey, especially when you look at Ubiquiti. 

Interestingly enough, the vendor who sold us Ruckus is now quoting an upgrade and he's no longer quoting Ruckus, he's going with Ubiquiti. I asked them why they did that, he said "Oh, it's a better value." Maybe Ruckus dropped them and now they're representing Ubiquiti. They have some staff turnover, so we keep seeing new people. And that's the local vendor. I haven't dealt with Ruckus directly at all, so I don't know what the company would provide.

I logged into the system to look at it. That was a number of years ago, so my memory is vague. The only thing I really changed when I looked at it was to set up a separate sub-network for the students. They had a guest network already set up and they already had the staff networks. I set up a student WiFi network to segregate them from the staff.

I'm not the person who really configures them, our vendor did all that. When they first went in, I took a look at the configuration, but I haven't really touched them since then. You can configure them and just leave them to do their thing.

I went in once and set up a guest network — it was pretty straightforward. I didn't even have to look at the manual to do it.

The vendor is responsible for all maintenance-related issues.

With Ubiquiti, there's no annual cost to keep the software upgraded, whereas with Ruckus, you have to pay an annual fee or three-year fee. That makes it a little more pricey.

Ubiquiti is quite a bit cheaper, just on the upfront costs than the Ruckus equipment. I mean the Ubiquiti quote we got, we're not only doing the access points, but we're also doing our switches. If one person is doing Ubiquiti switches and Ubiquiti access points, another vendor's doing Ruckus equipment. We're seeing half the cost with the Ubiquiti equipment. I worked for Ubiquiti on a very small installation where cost was at a premium and they needed to get in as cheap as possible. It worked for them. It was a church. Dropped in about four access points and they were happy.

Overall, on a scale from one to ten, I would give this solution a rating of seven. The cost is the only thing dragging them down.

We belong to the hotel industry. In the hotel itself, we have deployed WIFI fully throughout the establishment. So far, it is working perfectly.

The solution offers a lot of great features to its users.

The multiple FSIVs is great. 

The meshing is very effective.

The solution has a very high bandwidth.

We've found the initial setup to be straightforward.

The solution is very user friendly.

It offers good customization capabilities.

We have found the dashboards to be quite good.

Occasionally, we have found some controllers malfunctioning. However, that is rare, and largely the solution works perfectly.

They should work to make their licensing more affordable.

I've been using the solution for five to six years at this point. It's been a while for sure.

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. I've found it to be extremely reliable.

The solution scales quite easily when you need it to. We use and mix and match the old and new versions as we change rapidly. We have our older equipment that hits its end of life, and we deploy new ones to cover the old. We are able to do this pretty seamlessly, and, if we need to, we can just continuously add on based on our requirements.

Everyone who works in our organization uses the solution.

We've been in touch with technical support multiple times. When we create a ticket, they are quite responsive. We're satisfied with their level of service.

The initial setup is not complex. It's pretty straightforward. A company shouldn't have any issues with the implementation.

We deployed almost 420 pieces and in total it only took us about a month and a half.

The licensing is paid on a yearly basis. We are working with three yearly licenses.

The pricing is okay, however, it could be more affordable.

We have looked at Aruba and Cisco as well as ExtremeWireless and compared them all to Ruckus.

We are a large partner.

We don't use the latest version of the solution every single time. Often we mix and match versions.

I would recommend the solution to other organizations. We've been largely very happy with the product overall.

I would rate the solution at an eight out of ten.

We primarily use the solution for internal use for deployments.

I don't have specific metrics that could describe who this solution has improved how the company operates. It just offers better connections for the users.

The product does a very good job of covering specific areas using less equipment than other providers. 

The solution offers better coverage. It offers a better footprint in order to connect with the user.

The possibility to deploy the solution and the configuration of all the equipment through the console makes everything very easy.

The product has good technical support and offers excellent documentation.

In both cases in terms of the latest deployments we initiated, we implemented a new version, which means that in both cases the client deployed a new Wi-Fi infrastructure. As we deployed the solution, it meant that the users had to connect to the network via a patch cord.

The solution needs to have some sort of security offering, like a firewall, for example. Fortinet offers access to security via Wi-Fi controls and a management console. Ruckus does not do this.

I've been using the solution for 20 years. It's been a good two decades of usage. In just the last six months, we've implemented it for two clients.

The stability of the solution is excellent. There aren't issues with glitches. It doesn't crash or freeze. There aren't bugs. It's completely reliable.

The scalability is very, very good. We have no issues expanding as we need to. It's excellent.

We typically work with medium-sized Argentinian companies. In one of the implementations we handled in the past year, the client already wants to increase the coverage of the Wi-Fi network for the next year.

In general, we get good technical support from Ruckus. It's excellent service. In all the cases where we have reported some problems, we receive the answer about how to resolve the problem very quickly. They are extremely responsive and very knowledgeable. We've very happy with their services.

The initial implementation was easy. We had already deployed Ruckus for the client previously, and we were just doing another new deployment. It was very straightforward.

The deployment took about a month due to the fact that we needed the client to deploy the cable network. They had to finish the network before we could really finish our portion of the implementation. In another deployment, for a different client, it only took us two weeks.

The solution is less expensive than, for example, Fortinet, and requires less equipment.

In the first implementation, we did recently, the client decided to implement the Ruckus without any comparison with other solutions.

In the second implementation, we had an evaluation done and we looked at Fortinet. The client decided to implement Ruckus over Fortinet. The decision was mainly based on the different pricing between the two options and the need for access points with Ruckus. With Ruckus, we needed fewer appliances in order to bring the same coverage that Fortinet offered, for example.

We're a partner with Ruckus.

In both of the most recent deployments, we have used the Access Point R320.

Ruckus as a brand is pretty new to the Argentinian market, and therefore, we need to introduce our clients to their offering. We really need to show off the benefits of going with Ruckus over, for example, Fortinet, which is more well known.

Overall, I would rate the solution at a nine out of ten.