Try our new research platform with insights from 80,000+ expert users
it_user1638 - PeerSpot reviewer
it_user1638
CTO at a tech company with 51-200 employees
Real User
Aug 27, 2012
Download
Flexible, fast, robust. Missing SQL-like query analytics.
Pros and Cons
  • "Great flexibility"
  • "No free SQL like Query Analytics tool (you are limitied to a certain amount of tables you can include in a query/report)"

What is most valuable?

Great flexibility Fast tools to get up an running Robust measures to guarantee quality of service and development

What needs improvement?

No free SQL like Query Analytics tool (you are limitied to a certain amount of tables you can include in a query/report)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
it_user999 - PeerSpot reviewer
it_user999
VP of Development at a marketing services firm with 51-200 employees
Vendor
Jun 26, 2012
Download
Although expensive and can be hard to adopt, there's a clear reason that Salesforce is an industry behemoth in the CRM world.
Pros and Cons
  • "Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms."
  • "It takes a long time to get fully up and running on Salesforce."

Valuable Features:

Very robust CRM tracking Integrates well across the email platforms we use. API also integrates well with other inbound marketing software we currently use. Many useful apps in their AppExchange.

Room for Improvement:

Takes a long time to get fully up and running on Salesforce. We've noticed a few bugs that haven't been worked out (although Salesforce support team is great) It's quite expensive on a per user basis.

Other Advice:

Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms. However, it is expensive, and took a long time for my team to fully adopt Salesforce and to use it without having any issues.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Salesforce Sales Cloud
February 2026
Free Report: Salesforce Sales Cloud Reviews and More
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
DOWNLOAD NOW
884,933 professionals have used our research since 2012.
it_user984 - PeerSpot reviewer
it_user984
Developer at a financial services firm with 501-1,000 employees
Real User
Jun 25, 2012
Download
Excellent cloud
Pros and Cons
  • "Simple cloud interface for CRM systems."
  • "Backend database is not compatible with all SQL standards."

Valuable Features:

Simple cloud interface for CRM systems. Easy to integrate a wide range of data integration tools.

Room for Improvement:

Backend database is not compatible with all SQL standards. Slow while loading bulk data.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
it_user942 - PeerSpot reviewer
it_user942
Sales at a tech vendor with 51-200 employees
Vendor
Jun 22, 2012
Download
Salesforce - Best of Breed, but Overkills to a Point
Pros and Cons
  • "Lots of functionality and it is a customizable interface."
  • "There is TOO much functionality and it is far too complex."

Valuable Features:

Lots of functionality and it is a customizable interface.

Room for Improvement:

There is TOO much functionality and it is far too complex. Not a user-friendly interface with overkill features that diminish the point of having the system in the first place.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
reviewer1966407 - PeerSpot reviewer
reviewer1966407
Account Executive, Enterprise at a tech vendor with 501-1,000 employees
Real User
Sep 28, 2022
Download
Easy to set up, stable, and does what it's supposed to do with relatively little intervention
Pros and Cons
  • "Contact records are most valuable."
  • "Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."

What is our primary use case?

We're using it for tracking sales opportunities and networking with prospects that we're trying to establish business with.

We're leveraging Salesforce's cloud, and we're logging in with our own individual IDs.

What is most valuable?

Contact records are most valuable.

What needs improvement?

Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports.

Shortcut keys for us diehard shortcut key people would probably be helpful. We should be able to perform actions with shortcut keys.

For how long have I used the solution?

I've been using Salesforce for years. It has easily been a decade-and-a-half.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's very scalable. In terms of its users, there are different levels of salespeople inside sales and outside sales. There are about 100 or so users in the company.

How was the initial setup?

It's pretty straightforward for me.

What other advice do I have?

I would advise others to just do their due diligence. I would rate it an 8 out of 10. It does what it's supposed to do with relatively little intervention on my part where I don't have to completely think about everything every step of the way. So, it's more or less intuitive.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
SR
reviewer0971513
Regional Sales Manager at a tech vendor with 501-1,000 employees
Real User
Oct 4, 2023
Download
Provides good scalability, but its user interface needs improvement
Pros and Cons
  • "The scalability is good."
  • "There could be an option to change the price list without creating a new quote."

What is our primary use case?

We use the product to prepare quotations.

What needs improvement?

The product’s user interface could be better. There could be an option to change the price list without creating a new quote.

For how long have I used the solution?

We have been using Salesforce Sales Cloud for four years.

What do I think about the stability of the solution?

I rate the product’s stability an eight out of ten.

What do I think about the scalability of the solution?

The scalability is good. We have many Salesforce Sales Cloud users in our organization's sales, marketing, and back-end teams.

How was the initial setup?

I rate the initial setup process a seven out of ten. The deployment has certain easy steps and some complicated steps involved.

What other advice do I have?

I rate Salesforce Sales Cloud a seven out of ten. It is a good product for the sales team.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Download our free Salesforce Sales Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
DOWNLOAD NOW
Buyer's Guide
Download our free Salesforce Sales Cloud Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Salesforce Sales Cloud
February 2026
DOWNLOAD NOW
Quick Links
Learn More: Questions: