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MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge
Real User
Feb 4, 2022
Easy and quick to install, with good performance
Pros and Cons
  • "The most valuable features are performance and integration."
  • "I would like to see licensing fees reduced in the next release."

What is our primary use case?

It is used almost entirely by the organization to connect with clients and patients.

What is most valuable?

The performance is good. I am satisfied with the performance of this solution.

The most valuable features are performance and integration.

What needs improvement?

There are always issues that must be addressed. And, in the end, I believe we have the support of these organizations, and we are working toward solutions.

I would like to see licensing fees reduced in the next release.

For how long have I used the solution?

We are based on Salesforce. I believe they've been using it for a long time before my tenure. We are still using Salesforce Sales Cloud.

We are using the most recent version.

Buyer's Guide
Salesforce Sales Cloud
February 2026
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What do I think about the stability of the solution?

Salesforce Sales Cloud is a stable solution.

What do I think about the scalability of the solution?

Salesforce Sales Cloud's scalability is good.

Which solution did I use previously and why did I switch?

There are several beta programs that are also run with us and for which we receive support. It is not only because of product upgrades but also because of beta programs.

There were native developments available, but as part of corporate policy, we chose Salesforce.

How was the initial setup?

The initial setup is easy. It's far easier in the present times.

The client is virtually very easy. At the moment, I believe everyone works from home, and it has taken us an unimaginable, very short time. It was up and running and continues to do so.

What about the implementation team?

The installation was done by the individuals themselves.

What's my experience with pricing, setup cost, and licensing?

We must pay for the licenses. Then it comes from the internal budgets.

It should be cheaper.

What other advice do I have?

It is very good, and I would recommend it to others who are considering using it.

I would rate Salesforce Sales Cloud an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Luís Silva - PeerSpot reviewer
Chief Technical Lead at a consultancy with 201-500 employees
Real User
Top 5Leaderboard
Feb 4, 2022
A very stable and simple solution with most of the functionality wanted in sales
Pros and Cons
  • "I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise."
  • "An area for improvement would be the ease of configuration."

What is our primary use case?

I mainly use this solution for optimizing sales and sales teams. 

What needs improvement?

An area for improvement would be the ease of configuration.

For how long have I used the solution?

I've been working with Sales Cloud for eight years. 

What do I think about the stability of the solution?

Sales Cloud is very stable and simple and has most of the functionality people want in sales.

What do I think about the scalability of the solution?

Sales Cloud is scalable.

How are customer service and support?

Salesforce's technical support could be improved.

How was the initial setup?

The initial setup can be very simple or very complex, depending on the business.

What's my experience with pricing, setup cost, and licensing?

Sales Cloud is expensive.

What other advice do I have?

I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise. I'd rate it as eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Buyer's Guide
Salesforce Sales Cloud
February 2026
Learn what your peers think about Salesforce Sales Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
reviewer1760238 - PeerSpot reviewer
Sales development manager at a computer software company with 1,001-5,000 employees
Real User
Jan 17, 2022
Scales very well and allows you to do a lot of things, but its interface has way too much information and needs to be cleaned up a bit
Pros and Cons
  • "It is a one-stop shop for running anything related to sales. You can do a lot of things."
  • "It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."

What is most valuable?

It is a one-stop shop for running anything related to sales. You can do a lot of things.

What needs improvement?

It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit.

For how long have I used the solution?

I have been using this solution for about four or five years.

What do I think about the scalability of the solution?

It is highly scalable. We have at least 500 users. About 70% to 80% of the company is using this solution.

How are customer service and support?

I haven't interacted with them. It is usually handled internally.

Which solution did I use previously and why did I switch?

I haven't used any other solution.

How was the initial setup?

I wasn't involved with its implementation, but it is complex, and it has to be. I can't fault it.

What other advice do I have?

Salesforce is often recommended in order to scale, but it makes more sense to use Salesforce once you have scaled. There are smaller and simpler solutions, and if you don't need the complexity of Salesforce, it doesn't make sense to use it.

I would rate it a seven out of 10. I am generally satisfied with it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1464810 - PeerSpot reviewer
Senior Director Product Management at a computer software company with 51-200 employees
Real User
Jan 13, 2022
It integrates well with Excel, and the reporting features are good
Pros and Cons
  • "Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."

    What is our primary use case?

    We use Salesforce for the sales funnel from prospects to leads.  

    What is most valuable?

    Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them.

    What needs improvement?

    I didn't use Salesforce too much, so I can't say much about it because I don't think it would be very accurate.

    For how long have I used the solution?

    I don't have much experience with Salesforce. I've used it for about a month or so. Most of my experience is on the sales side, not the service parts. 

    What do I think about the stability of the solution?

    Salesforce is stable. I didn't notice any hangups.

    What do I think about the scalability of the solution?

    We had about 50 sales and marketing people working with Salesforce. 

    What other advice do I have?

    I rate Salesforce seven out of 10. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1740669 - PeerSpot reviewer
    Recruiter at a recruiting/HR firm with 51-200 employees
    Real User
    Jan 11, 2022
    It helps us track our business processes, but the user experience could be better
    Pros and Cons
    • "Salesforce helps up keep track of candidates."
    • "I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."

    What is our primary use case?

    Generally speaking, Salesforce is for tracking all the processes within the company. We use Salesforce to keep track of candidates and provide an overview of what's happening in the company. It can also tell you what your colleagues are doing. 

    What is most valuable?

    Salesforce helps up keep track of candidates.

    What needs improvement?

    I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern. 

    For how long have I used the solution?

    We've been using Salesforce for about five months. 

    What do I think about the stability of the solution?

    Yeah

    What do I think about the scalability of the solution?

    I think Salesforce is scalable. We have almost 2,000 users. 

    What other advice do I have?

    I would rate Salesforce Cloud six out of 10. I'm not sure if I would recommend it. I guess it depends on what you're using it to do. I don't know if it's the best, actually. Maybe I would say no. It's like asking me, "Would you recommend a bike?" If it's a flat street, yes. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1125015 - PeerSpot reviewer
    Business Manager - Managed Services & IT Consulting at a tech services company with 201-500 employees
    Real User
    Jan 5, 2022
    Lots of functionality with good stability
    Pros and Cons
    • "This is a stable product."
    • "In the next release, I would like to see more integration."

    What is our primary use case?

    My primary use case is for business opportunities, following sales and pre-sales actions, and contacting customers.

    What needs improvement?

    In the next release, I would like to see more integration.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    This is a stable product.

    Which solution did I use previously and why did I switch?

    I have previously used Sugar Enterprise and Hubspot CRM.

    What's my experience with pricing, setup cost, and licensing?

    This product isn't the cheapest.

    What other advice do I have?

    I would recommend comparing this product with others before implementing it, as it's not the cheapest, and you may not use all of its functions. I would rate this solution as eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1714890 - PeerSpot reviewer
    Salesforce consultant - IT manager at Gegobyte Ltd
    Consultant
    Dec 7, 2021
    Flexible and scalable with great customization
    Pros and Cons
    • "Suitable for all sizes of organizations."
    • "Amount of storage provided is limited."

    What is our primary use case?

    My main use case for this solution is for the sales and marketing team to gather leads and convert them to accounts. Using Salesforce, they gather information and log calls, texts, and meetings. We also use Salesforce to set up price books.

    How has it helped my organization?

    Salesforce has been very useful during the COVID-19 pandemic, as its database contains all our customer history, so we were able to maintain our customer relationships.

    What is most valuable?

    The most valuable feature Sales Cloud provides is that it allows teams to convert leads to opportunities and accounts. We can use its forecasting feature to tell us the expected sales volume and its target feature to see how the pipeline is forecasting. The dashboard also allows managers to monitor their teams' performance.

    What needs improvement?

    An area for improvement would be to open the door for other partners to develop interfaces for software integration. In addition, the amount of storage provided is limited, so the product is less cost-effective when working with larger amounts of data.

    What do I think about the scalability of the solution?

    This solution is very easy to scale, thanks to the processes builder and the automation process builder. We can scale and customize the solution as we want, according to the business.

    How are customer service and support?

    I'm very satisfied with the technical support.

    How was the initial setup?

    The initial setup was fairly complex as there is a full cycle of operations to consider when deploying.

    What about the implementation team?

    I implemented through an in-house team.

    What's my experience with pricing, setup cost, and licensing?

    There are a variety of licenses available depending on the customer's needs. Implementation and add-ons may be additional costs.

    What other advice do I have?

    Salesforce is very flexible and provides developmental tools in case you have special requirements. I think this is a very, very good product that can help many organizations to achieve success, and that is suitable for all sizes of organizations. I would recommend not going with every feature, as this is a wide and flexible product, so get to know the product before implementing it. I would rate this solution as ten out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer903033 - PeerSpot reviewer
    Marketing & Sales Services at a pharma/biotech company with 201-500 employees
    Real User
    Oct 23, 2021
    Stable, easy to install and performs great
    Pros and Cons
    • "The best features of the solution are its performance and stability."
    • "The licensing price could be cheaper."

    What is our primary use case?

    The solution allows us to download figures and track client progress. It's very clear and enables us to create certain diagrams and charts for analyzing the figures. 

    What is most valuable?

    The best features of the solution are its performance and stability. 

    What needs improvement?

    The licensing price could be cheaper. I have addressed this with my IT department and, apparently, we spend a lot of money. 

    For how long have I used the solution?

    We have been using Salesforce Sales Cloud over the course of the last two years.

    What do I think about the stability of the solution?

    The solution has good stability.

    What do I think about the scalability of the solution?

    As the solution is very flexible, I plan to recommend to the rest of the company, the one which is multinational, that we increase its usage. 

    How are customer service and support?

    I have not had occasion to contact technical support. 

    How was the initial setup?

    As the solution is cloud-based, its installation is straightforward. 

    What about the implementation team?

    The deployment and maintenance of the solution can all be handled within a single working environment. I am on the management side of things. 

    What's my experience with pricing, setup cost, and licensing?

    The price of the license could be more cost-effective. I understand from the IT department that we spend much money on this. 

    The subscription is on a monthly basis. 

    Which other solutions did I evaluate?

    We did not evaluate other CRM systems prior to going with the solution. 

    What other advice do I have?

    There are around 70 users making use of the solution in our organization. 

    I would certainly recommend the solution to others. 

    The solution has great performance and it makes it very easy for new people to locate information. 

    I rate Salesforce Sales Cloud as a nine out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Salesforce Sales Cloud Report and get advice and tips from experienced pros sharing their opinions.
    Updated: February 2026
    Buyer's Guide
    Download our free Salesforce Sales Cloud Report and get advice and tips from experienced pros sharing their opinions.