Salesforce Sales Cloud Reviews

We are using Salesforce Sales Cloud to create opportunities and tickets. We are updating the information and running reports.

Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications.

When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security.

The next release of Salesforce Sales Cloud should add better integration with communication systems, such as Webex.

I have been using Salesforce Sales Cloud for approximately three years.

The stability of Salesforce Sales Cloud is good.

Salesforce Sales Cloud is scalable.

We have approximately 1,000 users using this solution. We have plans to increase usage in the future.

The support from Salesforce Sales Cloud is very helpful.

In my previous company, I used an in-house built CRM system.

We use ten technicians that support Salesforce Sales Cloud.

I would highly recommend this solution to others.

I rate Salesforce Sales Cloud a nine out of ten.

It's a centralized dashboard for all our in-house information.

We used to have all of the data in Excel sheets, but with the CRM, we can have all of the information in one place. You have access to all your deals, and all the information is visible to everyone in the company. You don't have to ask each employee to share individual sheets with you. Instead, what Salesforce does is that it gives everybody access to all the information on the dashboard.

Opportunity is a feature that I use very frequently. You create an opportunity when you schedule a call with a client. Within the opportunity, I can log all of the relevant data.

The type of customization that comes with Salesforce CRM gives me a lot of liberty and ease of access to add any information that I wish to add. For example, the name, email ID, designation, the name of the decision maker, when the client joined the company, and the amount of influence he will have on the product.

I also like the type of reports that I can create. Salesforce gives you the option of creating customized reports, which helps me to have a clear view of my opportunities. You don't have to necessarily go and check each and every opportunity, and there are in-built reporting capabilities as well.

I'm a massive fan of the custom integration Salesforce offers.

Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances.

As for additional features, I would like to be able to link my personal phone to Salesforce so that I can log the records from my personal phone as well. With the current setup, they have to set up your ISP. To ensure that your data is logged into the CRM, you have to have the physical phone integrated with Salesforce Sales Cloud. If used with caution, I think this feature is going to help out. In India, the business model is such that nobody replies to an email. So, you have to use your personal phone or WhatsApp.

I've been using Salesforce Sales Cloud for more than three years.

As a user, I'm happy with the stability.

We have 20 people who use this solution, and we hope to expand. However, at my previous company, the Salesforce integration took six months. Therefore, in terms of scalability if you have to add different departments or new employees, the integration may take a while.

The only challenge that I see is in terms of having to run the cycle, create the account, and contact different teams for different purposes. What could be done better is to have a single point of contact for all your queries, but that is a massive request because there are sales teams, support teams, tech teams, dev teams, etc. However, if you can have a sales engineer who can help with all our questions, then it would be great.

The FAQs are helpful, and the technical support team is very efficient and capable of handling all your questions instantaneously. 

Also, the help that I got during the initial stage is where Salesforce stands out completely. They are not about email, chat, or phone. They are present throughout your entire journey.

I'm a massive fan of the Salesforce technical support team and would give them a ten out of ten.

Positive

We went with Salesforce because most of the employees who joined our company had used Salesforce before and because Salesforce comes with a lot of options.

The initial setup is very straightforward.

The deployment took six months from start to finish.

Salesforce saves time, and I have seen a fair amount of growth in terms of efficiency and accountability.

We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side.

Have a training module in place because Salesforce is a little bit technical and you need to understand all of the features.

The Salesforce Sales Cloud platform stands out from other products, and I would give them an eight on a scale from one to ten.

We use Salesforce Sales Cloud for customer engagement, CB2, marketing, and forecasting tools.

The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good.

The user interface could be better in Salesforce Sales Cloud because it feels a little heavy.

I have been using Salesforce Sales Cloud for approximately 10 years.

Salesforce Sales Cloud is stable.

The solution is scalable.

We have approximately 50,000 users using this solution.

The support is good from Salesforce Sales Cloud.

The installation took approximately three months to complete.

We have approximately 300 people that do the maintenance and support the solution.

I would recommend this solution.

I rate Salesforce Sales Cloud a seven out of ten.

I use Salesforce Sales Cloud for managing opportunities. I also go through leads on it. I also use it for managing the revenue generated from my book of business. I also use its dashboard.

I like that Salesforce Sales Cloud performs really well. I have no problem with its performance. I also find it extensible.

What I'm expecting from Salesforce Sales Cloud is a more user-friendly interface. It's what could be improved in the solution.

I've been dealing with Salesforce Sales Cloud for four and a half years.

I'm a salesperson and I'm using Salesforce Sales Cloud, e.g. it's what we're using in our company currently. We're using the latest version. It's a cloud-based solution.

I didn't find any issues with the solution. I don't have any negative feedback about it.

I'm a user, not an admin of Salesforce Sales Cloud, so I wasn't part of the process of setting it up, but I could access the solution without any issue.

I would assume there is over 1,500 people who use the solution within the company, and it's being used extensively. I'm not aware of how many people handle the deployment and maintenance of Salesforce Sales Cloud, as I'm not involved in those processes.

I never needed technical support for the solution, because I never had any issues to complain about.

I'm recommending Salesforce Sales Cloud to others, without doubt.

I would rate Salesforce Sales Cloud an eight out of ten.

Salesforce Sales Cloud is used for selling, tracking leads, verifying customer information, scheduling appointments, visiting customers, and costing leads.

Open the case to the back end for something that cannot be done in the front end. Perhaps we have a case open to the back end.

For a user, it's okay.

The cost could be lower. I would like to see a more affordable licensing model.

I have been working with Salesforce Sales Cloud for four or five years.

We are using the latest version.

Salesforce Sales Cloud is a stable solution.

Salesforce Sales Cloud is scalable but requires additional licenses. At times we cannot scale for some users because of the license, and the cost.

We have more than 100 users in our organization.

I have not contacted technical support.

We use RPA products in our organization such as Kryon.

I believe, is from the user's perspective, in our bank, the user will be the, and not the developer; we empower the user in the operation to try to record robotics by themselves, not the IT team, or the developer. As a result, the user can show the client because it is simple to use for any user.

I was not involved in the initial setup.

The vendor handles the maintenance of the solution.

We pay a yearly subscription fee.

I'm not sure about Salesforce, but the user side is similar to an app with this solution. That is acceptable from an IT standpoint. Actually, I'm not involved in this project very much, so I'm not sure what the issues are. I'm only in charge of RPA, not CRM, so I'm not sure.

I would rate Salesforce Sales Cloud a seven out of ten.

I'm using it for the selection of sale pipelines, project opportunities, and sales analysis.

I'm using its latest version.

It is easy to customize, and it is also easy to view the summary of a project opportunity. 

There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually.

There are multiple views to display information. You can display information as a table, and you can also split the views.

It is a bit pricey.

I have been using this solution for about a year.

It is stable.

I have not tried to scale it. We have five to seven people in my team who are using this solution.

I'm working in a global company, and in my business unit, for the local region, we have five to seven people using this. We also have a group of people abroad who view this information.

I have not interacted with their technical support.

I used another one about three years ago, but I prefer Salesforce.

It might be a bit complex the first time, but it is not very hard to understand.

It was done inside the organization. We have a team for this.

Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have.

So far, everything has been good. I would advise others to go for it if they can afford it. It is very good.

I would rate it a nine out of 10 because nothing is perfect.

Salesforce Sales Cloud is used because it is requested by our customers and colleagues.

For the moment, I only know one CRM, and it's Salesforce Sales Cloud. 

I don't use it directly, I am a business unit director. For me, Salesforce is used because I need information about the customers and sales.

Salesforce Sales Cloud is used to collect address information and sales revenue about our customers.

We provide this solution to our clients.

Our clients only enter the data to follow the project.

The performance is good, and it is easy to use.

All of the information that we need is stored in Salesforce Sales Cloud. 

We have no issues with this solution.

The user interface is excellent.

The monitoring has improved. The monitoring for the fixed bugs is beneficial for our developers.

Training is available for our clients before they start to use this software, which makes it easy for them to use this CRM. 

We have a team of specialists for training for this CRM.

Maybe a product can always be improved. But, for me and our office, we don't need any more information than what we already have in the system.

Perhaps the MMI or ESM side could be better than what we currently have.

The monitoring is very good, but it could be better.

I use it every week because I need information about my customers. It is a mandatory requirement for me.

As it is a cloud-based solution we are always using the most recent version.

We have a lot of managers who use Salesforce because we use it for our development teams and can use it for requirements, we can use it for customer requests, bugs, and bug fixes, and all managers require customer information.

This solution is used by more than 150 people in our company, and we have 200 customers.

The technical support is fine.

I require solutions other than Salesforce because we have procurement direction, which we use to share other solutions, other software for CRM, and other needs for our company.

I was not involved in the installation of this solution. It was already installed on our PC I just have to open the software and use it.

The installation was completed by our IT team.

We also have an IT team That ensures that there are no issues with the security system.

We pay for the Salesforce Sales Cloud license. 

When this solution is installed on the customer site for our project, there is no licensing cost to the customer.

We don't have an issue with the price. We don't pay a lot because we have several licenses and any users.

The licensing fees are reasonable.

Yes, I would recommend it for other users.

When you use Salesforce, we have another team that is in charge of developing other CRM module complements. If we require information that is not currently available in this CRM, our development teams can create it.

We have Salesforce, and if we need other information that isn't actually in the CRM tomorrow, we have our IT teams. They have some developers, who can create this module, we can add it, and you will have the information we require.

If we need some dashboards, or if we need more dashboards than we already have, we have some teams that can develop this software. We have a separate module component that can add to our CRM.

I would rate Salesforce Sales Cloud a nine out of ten.

Salesforce Sales Cloud is a CRM-based platform, it is used for customer relationship management.

In Salesforce we store the customers' data and we are managing those customers' data. You can connect with your customer easily and you can securely store your customer data in the best environment. Salesforce Sales Cloud is one of the best companies that is providing CRM applications.

We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform.

The solution updates frequently, approximately every three months. It stays updated.

The solution is secure. However, they could always improve on security.

I have been using Salesforce Sales Cloud for approximately four years.

The solution is scalable.

We have approximately 150 users using this solution in my organization.

I have used the support from Salesforce and I am satisfied.

I am a Salesforce certified administrator and Salesforce Certified Developer.

There are two implementations. You can either install it on your mobile on iOS, or Android platforms and on the desktop in the web-based platform. In the web platform, you can easily log into your organization and you can see your customers' data. Additionally, this can be done on mobile platforms. You can receive all those notifications.

It takes time to set up the organization as per your requirement. However, using the application does not take a lot of time. It is easy to use.

I do the implementation of the solution.

We have 50 users who work on the deployment process of this solution.

There is a license required to use this solution and the price is expensive. It could be reduced.

I would highly recommend this solution to others.

I rate Salesforce Sales Cloud a nine out of ten.