SAP ERP Reviews

My company's clients use SAP ERP to improve their business processes, aligning the company's finances and inventory management. The tool also helps my company's clients to meet the regulations and compliances of the government or the countries where they operate.

SAP ERP is useful to make business processes more efficient and to bring in better controls within an organization.

It is the business process that SAP ERP captures very well as it supports the business process and evolves with the organization. Being one of the oldest ERP systems, a company can buy SAP and use it for the longest time they can think of, and they don't need to change the ERP system, which is one of the biggest advantages SAP ERP offers.

SAP ERP's interface is pretty easy nowadays, as it has evolved over time and has been made as user-friendly as a person would like it.

SAP ERP's initial setup phase needs to be simplified.

I have been using SAP ERP for more than twenty-two years. My company has a partnership with SAP ERP. My company also resells products offered by SAP.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a ten out of ten.

There are multiple partners of SAP providing customer support service to users, so their quality differs from one another.

I rate the technical support an eight out of ten.

I rate SAP ERP's initial setup a seven to eight on a scale from one to ten, where one is difficult, and ten is easy. It is not easy to implement SAP ERP because it's not a one-sided affair and requires joint efforts from SAP's partner and the tool's customer, making it a two-way effort or a joint effort. If you use SAP ERP with SAP Best Practices, then I would rate the initial setup a ten out of ten.

SAP offers users multiple options and allows SAP ERP to be deployed on the cloud. SAP ERP's latest or newer versions are all on the cloud, but it can also be deployed on an on-premises model.

The solution can be deployed in four to five months.

Depending on the requirements of my company's client, the product's deployment team varies anywhere between five to twelve people.

I rate the product's price a seven on a scale of one to ten, where one is cheap, and ten is expensive. SAP ERP is a costly tool. If you compare SAP ERP with its competitors like Microsoft or Oracle, then you may find that the products from SAP are a little bit cheaper when compared to the tools offered by Oracle. Compared to Microsoft, SAP is expensive.

If I compare SAP ERP with its competitors like Microsoft or Oracle, then I rate SAP a ten out of ten, but the ratings may vary depending on the industry where SAP is used. Considering the manufacturing and distribution sector, I rate SAP a ten out of ten, but if you use SAP in the banking and financial sector, then I rate it a seven out of ten. Different industries have different preferences.

I think SAP ERP is a complete tool. SAP offers the ultimate ERP solution they shift to, especially when they want to move to a better solution. SAP ERP gives users flexibility. SAP ERP is good the way it is currently. The ecosystem of the tool is good. There are many SAP partners across the world who can support SAP's customers. Over time, SAP has evolved, as it now has new features and facilities. SAP keeps growing with time.

SAP ERP is a process. When customers decide that they want to buy or they want to implement SAP, most of them, or 80 percent of them, have already used some ERP solution in the past, and they now want to move to the next level, owing to which they want to shift to SAP. My company recommends people implement SAP ERP in their environment from day one as it is the best thing to do.

I rate the overall tool a ten out of ten.

We use SAP ERP mainly for CRM.

I like the solution's ability to close plans and resource requirements in deals.

When I entered or itemized closing plans step by step on how to close deals, the solution helped me to materialize how I wanted to close the deal. It forced me to think about how to do it. If you have a vague idea of how to do it, different ways appear when you put it on paper or type it on a keyboard. The solution also monitors if I'm executing all the steps that I define necessary to closing a deal.

SAP ERP was not very user-friendly. Some features and functions are quite obsolete. For example, we had some scoring where the total had to be 100%. I could only enter figures from 100 to 150 or just only 90. There was a lot of manual work.

I have worked with SAP ERP for nine years.

Companies in certain segments find the solution scalable. For companies that require SAP, where employees are required to have high flexibility in changing processes, SAP ERP is not the right software. However, the solution is very scalable for large companies with 1,000 employees and more.

When I was using SAP, there were 80,000 users.

The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the second level if it is more sophisticated. Unfortunately, as a customer, you often have to describe your issue or problem again to those on the second level.

Likewise, if support is 24/7, there could be different support centers, and you might have to describe your problems to different support centers across the globe again and again.

Neutral

From the user's point of view, the solution is easy to set up. You don't need to modify anything while setting up the solution. I rate the initial setup a nine out of ten.

The time taken to deploy the solution depends upon many factors, such as the number of modifications, change requests, and the complexity of data migration. It also matters if it is for one or a few small countries. Setting up SAP ERP can take half a year or several years.

I rate SAP ERP's pricing a six or seven out of ten.

I recommend SAP ERP, but it depends on where you are. I'm from the Czech Republic, and SAP dominates the local market. But that's not because of the product but because of the number of available consultants and their experience. By comparison, Oracle has a great solution, but no one has experience with implementation. We didn't know about all the functions and features. Likewise, if you don't have a critical mass of customers, you cannot get experience from implementation.

There are about 700 certified consultants in the Czech Republic for SAP ERP.

I rate SAP ERP an eight out of ten.

We use the FI, CO, SD, PP, and MM modules. We also use GTS.

The solution provides a high level of integration. In my previous company, we were working with Oracle, and there were a lot of reconciliation issues. We do not have such issues in SAP because everything is integrated. GTS provides a lot of value.

The production system must be upgraded. The PP and APO modules need improvement. PP has not been upgraded much, and we look forward to a new one. We do not have extended warehouse management. We are in the process of setting up a new site for a new factory, and we need the extended warehouse management functionality.

I have been using the solution since 1985.

We do not have issues with stability.

The tool provides the scalability we need. We have around 250 users.

We use a third-party vendor for technical support. The support is good. It's not always easy to get the right counterparts immediately. Sometimes, there’s a waiting period because people are busy.

Positive

We want to move to S/4HANA to take advantage of the improvements in finance. New GL provides much functionality for profit analysis, P&L, and all kinds of automation. Our S/4HANA conversion plan has a schedule of 15 months from start to finish.

The deployment is quite complex. The preparation, setting up of all the systems, and the tests are complex. We need a lot of involvement from the key users. The maintenance of the product is easy if we have the right people for the modules. We work with third-party providers. The product works fine if they know what they are doing and we have the right links inside and out. We also need knowledgeable key users in the departments.

SAP is quite expensive. It's a premium system. The other ERP systems are either similarly priced or cheaper. We pay a quarterly license fee for the product.

We have a registered number at SAP for our SAP system. We are end users. Overall, I rate the solution an eight out of ten.

I use all of the modules offered by SAP ERP, like MM, PP, QA, PM, and FICO.

SAP ERP is one of the most well-integrated solutions with all of the applications in my company, making it one of the most advantageous traits of the product.

Though SAP ERP's FICO module is a strong part of the product, its integration capabilities can be made stronger. SAP has a multiple integration table. If an entry is made in any of the modules in SAP, then its effect is required to reflect on all the other modules directly. All the entries made by a user should go in SAP ERP's FI module.

I have been using SAP ERP for eleven years. I am an end user of the solution.

SAP ERP is a very stable product.

It is a scalable solution.

More than 100 people in my company use the product.

The solution's technical support is very good. I rate the technical support a ten out of ten.

Positive

The product's initial setup phase was difficult as special people were required for the installation since it is an ERP software and not any hardware product.

A specialized person is required to deploy each module of the product. My company uses six modules of the product, so we need six different people to take care of the deployment of each module.

As it is an ERP product, the deployment part may take a long period of time to complete. The product deployment is usually taken care of as a part of a project.

The solution is deployed on an on-premises model.

My company has an implementation team to take care of the product in our company.

The price of SAP ERP is much higher when compared to the other products in the market. My company makes early payments towards the licensing costs attached to the product. There are no additional costs apart from the charges paid toward the subscription-based license offered by SAP.

As SAP ERP is a stable product, if its user has a good infrastructure, it is not difficult to maintain the product.

SAP ERP is a stable product, and if a user wants any customization to be done, which is not covered under the standard application offered by SAP, then you can make the changes to it.

I have seen how SAP S/4HANA has good features, so I suggest users try it.

I rate the overall tool a ten out of ten.

Our primary use case for the product is managing financial operations, expense control, asset management, and HR operations. We leverage various modules, including the travel management system, to streamline these processes across our institution.

One of the platform's most beneficial features is the holiday request system accessible through the SAP portal. It offers an intuitive and efficient way to handle administrative tasks like budget checks and other requests.

The product is less intuitive and cumbersome for certain tasks. Additionally, integrating with other systems has been challenging due to customization needs, which may not entirely be the system's fault but rather our internal processes and integrator choices.

I have been using SAP ERP for ten years. 

The product is stable, with minimal instances of glitches or performance issues. The system's reliability has supported our day-to-day operations effectively without significant interruptions.

The product has been highly scalable for our organization. We've expanded its usage seamlessly by adding additional nodes and have encountered no significant issues regarding system speed or responsiveness.

Deploying the product in our institution was a complex process that spanned several years due to our large organizational size and intricate business processes. Each customization and deployment phase required careful planning and execution to ensure compatibility with our specific requirements.

The vendor team demonstrated high expertise and provided valuable insights during the deployment process.

Implementing SAP ERP has significantly enhanced efficiency by automating administrative tasks such as holiday requests and monthly reporting. This has freed up resources and streamlined processes, leading to tangible time and cost savings across various departments.

For other organizations considering SAP ERP, it's essential to be aware of the setup costs, which can be substantial. Licensing can vary, but for educational institutions, there are often favorable conditions. It's important to thoroughly evaluate the total cost of ownership, including future licensing fees.

We evaluated other options such as Oracle ERP and Microsoft Dynamics. However, SAP ERP was selected for its robust functionality and ability to meet our specific needs.

I recommend SAP ERP, particularly for large organizations with standardized processes. Its robust customization capabilities and comprehensive feature set make it suitable for managing complex business operations effectively.

I rate it a seven out of ten. 

The solution is simple to use.

Introducing diversity into this solution could be beneficial for discovering new and improved deployment processes. Once we acquire experience with one, we can then utilize the other as needed. The pricing of the solution could be improved.

I will need to have more experience with the product to comment on this.

The initial setup is straightforward.

The pricing could be improved.

I rate SAP ERP a seven out of ten.

Our company uses the solution within our European branch for ERP functionality such as configurations for sales, purchases, and production. 

We have 15,000 users across various departments including IT, sales, and business development. We are planning to upgrade to the newest version soon. 

The solution can easily be standardized across processes. 

Customizations are a bit expensive. 

I have been using the solution for fourteen years. 

The solution's stability is perfect across our 15,000 users. 

Any stability issues are likely caused by manual configurations that do not have correct master data to run properly. 

Technical support is not very good so I rate it a seven out of ten. 

Neutral

We previously used Infor but switched because we needed a global solution. 

The setup is difficult so implementation consultants are needed. 

We utilized consultants for our first implementation and it took eighteen months. Our internal team included ten IT specialists and ten business development staff.

Typical rollouts include a team of 20-30 people. 

The solution is expensive so I rate cost a five out of ten. 

To save costs, use the standard solution with few customizations and ensure your data is good quality.  

I rate the solution a seven out of ten. 

We use the product for accounts payable and accounts receivables processes. It helps us analyze the throughput time between goods receipt and the completion of the entire accounts payable process. It identifies any delays or lags in the payment of invoices and ratios.

The product’s most valuable feature is a centralized system integrating different departments within the organization. It works much faster compared to other vendors.

SAP ERP lags a bit compared to Oracle for reporting features. Oracle provides predefined standard reports for vendor and customer-related financial statements. This feature could be included in SAP for creating reports adhering to standardized compliance requirements.

We have been using SAP ERP for three and a half years.

The product is stable. There are a lot of clients that maintain their systems for several years.

The product is scalable and suitable for large enterprises.

The technical support services are good. However, they cannot provide solutions for certain problems.

Positive

The deployment process requires a lot of resources and is expensive. It takes a lot of time to configure and deploy SAP applications. We need around 50 to 60 skilled resources for configuration setup. For finance, we may need another 50 resources. The process involves technical modules. Thus, we need expertise in finance and cost to handle the functional models, including warehouse, production, and plant maintenance. SAP provides good support services to help us set up the application.

The deployment time depends on the size of the data records and their processes. Some implementations might happen for years together.

The number of engineers and architects required depends on the existing data and processes. On average, we need a minimum of 10 executives to work on each module. We have around 20 modules in total. We may need overall at least 100 resources to implement the product.

The product has high pricing. They provide a yearly basis license. The customers have to pay extra costs for support services.

I reviewed some articles and blogs and interacted with IT consultants to learn about Oracle.

SAP ERP provides a lot of features compared to other systems. It is a well-integrated and feasible solution. It is a perfect solution if you can afford to invest in SAP. They are improving themselves rapidly. They provide all the organizational level services, including transaction, dashboarding, reports, automation, etc. They need to improve a few processes, including transformation, intelligence, governance, modeling, etc.

I rate the product an eight out of ten.

I use SAP ERP to make our internal processes run smoothly. It helps with finances, accounting, and reporting. I can manage inventory and purchasing efficiently, and the system ensures our production and manufacturing processes work seamlessly.

The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration. It is versatile in communication, making it easy to align with our business processes. 

One challenge we face with SAP ERP is the push to upgrade to S/4HANA, which comes with significant costs. While SAP encourages this transition, we need to carefully evaluate factors like our team's functions, existing customizations, and the overall expense involved in the upgrade process. Cost considerations are a major downside to this potential move. For the next release of SAP ERP, I would like to see enhanced financial planning and analysis features

I have been working with SAP ERP for six years.

SAP ERP is quite stable. Our current instance operates smoothly, and we have only made minor customizations for specific management reporting needs. When it comes to the standard functions and configurations, we haven't encountered the need for significant changes.

It is a scalable product. In our company, we have around 200 licensed users for SAP ERP. When it comes to administration and maintenance, we have only one system administrator for the basic IT needs. Additionally, we have less than ten people handling application-related IT tasks. Overall, the management is straightforward, with a small team handling the responsibilities.

Before SAP ERP, we used Oracle ERP. The decision to switch to SAP ERP was not driven by our IT team but it resulted from business organizational changes that forced us to adopt a different ERP package.

Deploying SAP ERP two years ago was a bit challenging. We moved from an existing instance to a new virtual one, rebuilding everything from scratch and converting Master DataOps. It took some effort, but with external support, we successfully made the transition. Deploying SAP ERP had its challenges because when we started using it six or seven years ago, it wasn't a new setup but a result of a merger. For the first three years, we were more focused on daily operations. When we decided to take full control three years ago, it was our first time setting up our processes. We needed external support to navigate the difficulties, given our limited familiarity with the new package.

It is on the expensive side. 

Overall, I would rate SAP ERP as a nine out of ten.

I use SAP ERP in my company for its entire package that provides masking and condition techniques, along with the details of all the employees and everything, starting from manufacturing, procurement, maintenance of facilities, onboarding, and warehousing.

A person gets to use the valuable features of the solution depending on how you have implemented the tool. If the tool doesn't have a required process, its user has to put that particular process into it, which is tedious.

SAP ERP needs to be made simpler. The tool is generally not very complicated to use and is easy to use.

SAP ERP needs to consider simplifying a few areas within the tool. Compared to SAP ERP, other solutions in the market are much more easily configurable and understandable. SAP has a lot of complex features. In the future, if SAP ERP offers small, medium, and large versions of the product separately, then the implementation process can be made easier.

I have been using SAP ERP for four years. I use SAP ERP with SAP S/4HANA 1809, but my company plans to move to SAP S/4HANA 1909 soon. I am a user of the solution.

Stability-wise, I rate the solution a three out of ten.

The standard options of the tool don't work well, and for each and everything, there are new options. When SAP adds new options, the integration of the other modules is not taken care of, and then the fix-around needs a lot of time.

Scalability-wise, I rate the solution an eight out of ten.

Around 400 people in my company use the tool.

The tool is used daily in my company.

SAP ERP's technical support takes a lot of time when it comes to handling errors and debugging errors. The coordination of technical support with different users takes a lot of time. I rate the technical support a four out of ten.

Neutral

Previously, my company used a product from Oracle. My company shifted to SAP ERP from Oracle after our company's plans to move to a manufacturing setup.

I rate SAP ERP's initial setup phase a four on a scale of one to ten, where one is a difficult setup, and ten is an easy setup.

SAP ERP's initial setup phase was quite difficult.

SAP ERP's initial setup phase was complex, as my company had to seek help from a third party while maintaining a lot of coordination and months of discussions with them to get the tool fully usable.

The solution is deployed on an on-premises model.

The solution can be deployed in twelve months.

SAP ERP has three modules or sections that help with the installation areas like the development, quality, and deployment of SAP. SAP takes or collects the data from each of the departments and the processes, and then it gets put into the area that deals with quality in SAP. The signoff of the UAT and any other agreements is done before proceeding with the final deployment.

The product's deployment was carried out in my company with the help of a consultant from SAP and a third-party integrator.

From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it. Currently, I don't think the product offers my company any return on investment.

I rate the product's price a nine on a scale of one to ten, where one is cheap or affordable, and ten is really expensive. The solution is expensive.

SAP ERP's maintenance can be described as an ongoing process. Ongoing maintenance is required in the product, owing to issues like bugs and the fact that the processes are not integrated well enough.

I rate the overall product a seven out of ten.