SAP ERP Reviews

I like the solution’s features in finance, supply chain, sales, and distribution.

I would like to see more integration with other partners. Some of our customers already use specific or in-house applications for their business processes. They do not want to replace those applications.

I have been working with the solution for ten years.

I would rate the tool a nine out of ten. The tool is stable.

The tool is scalable and I would rate its scalability a nine out of ten. We have around 40 customers for the solution.

There are different teams based in various regions. They are available 24/7. You can raise a ticket either day or night. The support is very good and they respond within a short period of time. Our customers are comfortable with it.

The tool’s setup is straightforward. From the technical perspective, we can complete the solution’s deployment in less than a month. However, on the business side, the deployment depends on the customer’s requirements such as finance, supply chain, etc. It can take around four to six months for those aspects to complete. We follow the SAP Activate methodology for the tool’s deployment. This methodology has different phases to deploy the solution. Apart from the methodology, we use a tool called Solution Manager for the deployment.

The on-premises licensing model comes with annual maintenance whereas the cloud-based licensing model is a yearly subscription. The tool’s pricing is normal and not expensive.

I would rate the solution a ten out of ten. This ERP solution is useful for large enterprises and companies with complex code structures. A lot of manufacturing companies in my country use SAP ERP. They have a lot of integrations with other products and legacy systems. The tool is a complete business solution that is continuously transforming and innovating. There is no comparison for SAP ERP.

We implement this solution on-prem and on cloud for our clients. Our customers use it for their entire business process and end-to-end operations. It involves everything from production, to financial planning, sales and procurement. 

The most valuable part of ERP is the well-integrated technology. The different modules talk to each other very seamlessly. The solution is also multilingual and multi-currency. It provides that level of support and is highly flexible. When it comes to integration with third-party softwares you can integrate with a lot of technologies and a lot of different data feeds. If I'm selling something on Amazon and I want to check product performance, I can directly interface with SAP and see all the dashboards and reports. That is the beauty of SAP.

We face a lot of challenges with SAP. The support is very slow. When you do get a response, it's not as technical or as detailed as a customer would expect. I've also found them to be lacking in flexibility in terms of their pricing and they are not competitive with other solutions. If you have budget constraints, then SAP might be beyond your reach; they never provide any discounts. Our on-prem customers don't want the cloud model for now because they are concerned about their data transparency, but SAP won't offer an on-prem license. Those are the challenges we currently face.

I've been using this solution for 15 years. 

The solution is stable but there can be product bugs or performance issues. A couple of our customers have high volumes and a lot of interfaces. They are facing challenges in terms of stability when scaling. Several of our customers with retail businesses are currently in this position. We raised requests with SAP but the response was very poor and customers were totally fed up. SAP eventually provided a workaround temporary solution. The system is running but it's not up to the mark. 

The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which create pressure for the customer and eventually they will lose business as a result and will move away from SAP. 

Neutral

As a consulting company, we can deploy ERP quickly. Our clients are unable to implement alone, it requires some expertise. Our last couple of deployments have taken six to eight months. The solution is easy to maintain but it requires support, either external or internal. SAP charges a maintenance fee that is quite high at 25% of your initial license cost. 

I rate this solution seven out of 10. 

We are a manufacturing company and customers of SAP. 

This is a robust solution with a lot of control measures. They provide extensive documentation and I recommend it for an enterprise organization. The Asset Manager feature is great and the solution has good integration. 

I think that implementation could be simplified. 

I've been using this solution for about eight years. 

The solution is stable. 

The solution is scalable. 

We have in-house support but can use external support when necessary. 

The initial setup is somewhat complex and requires advanced planning. 

The solution is quite expensive but for an organization the size of ours, I think it's worthwhile because of the information that goes into it and what it provides.

If you plan to implement this solution, the most important thing is to spend time in the planning. It's important to have an extensive checklist and set up the test environment before going into production. 

I rate this solution eight out of 10. 

We are using SAP ERP mostly for production and financials.

There should be better support provided to be able to migrate to S/4HANA easier.

I have been using SAP ERP for approximately three years.

The stability is SAP ERP is not good only because the version is old. They could work on improving the versions.

The scalability could be better, it is not simple to do.

We have approximately 300 users using this solution. We are not planning to increase usage.

We used Navision previously and then we moved to SAP ERP because of its larger scale and strategic direction from the management.

The initial setup of SAP ERP was complex and very rigid.

SAP ERP requires two people for maintenance and approximately 10 people for the implementation.

There is an annual subscription for the use of SAP ERP.

I would recommend others to use SAP S/4HANA because SAP ERP is out of date. It would be best to skip SAP ERP and go directly for SAP S/4HANA.

I rate SAP ERP a six out of ten.

We use SAP ERP to support and manage our business process in areas, such as sales, manufacturing, distribution, shipping, financials, purchasing, marketing, opportunities, and quotations.

The solution has improved our organization by allowing us to simply take a product from concept to aftermarket by following the process of developing service for the company.

The most valuable features of SAP ERP are the general operations. It has a good way to manage a business and do financial reporting. Overall we are happy with the robustness of the solution.

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

I have been using SAP ERP for approximately 12 years.

The solution is highly stable.

SAP ERP is very hard to scale, it is very time-consuming, and once fully implemented it is normally fixed.

We have approximately 350 users using the solution. It is extensively used, every single position in the company uses SAP, which includes but is not limited to, customer service, customer service managers, purchasing, purchasing director, finance, and finance controller.

We do not use support from SAP but we have third-party support.

The implementation of the solution took approximately one year. However, this might seem like a long time but it is typical for ERP solutions.

We used consultants to do the implementation of the solution. I have heard from colleagues the experience was not very good.

We have an internal team of seven that does all the maintenance and support of the solution.

I would advise those wanting to implement the solution to use a good consultant.

The solution has been in the market for a long time. It does what it says that is going to do but it requires a lot of knowledge of the business and stabilization takes time. Once it is stable, it does everything it should be doing. Any additional changes make it a little bit difficult, once you make a decision, that decision has to be carried out for the life cycle of the solution.

I rate SAP ERP a seven out of ten.

The majority of the projects I was involved with were for production companies with huge manufacturing capabilities.

The solution is ideal for large enterprises. Normally, the companies begin bigger in size and have many production facilities. In terms of SAP ERP, it's best for very large organizations.

The detail of the configuration test thas appealed to me the most. I can do a lot of things in it. There are many great features on it. If you learn its code, you can do a lot of things. Generally, there's a lot of possibilities as the solution is quite vast and flexible. The possibility to configure it to fit any shape is great.

The solution can scale well.

The stability and performance are good.

The product is not a good fit for smaller companies.

It would be better if they completed the Fiori user interface. They really need to improve the interface. It would be great if even the older interface could be updated.  

The initial setup is complex. 

Technical support needs to be more helpful or responsive. 

The training is expensive.

I've been working with the product for three to four years at this point. 

The stability is good. The performance is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The scalability is very good. If a company needs to expand it, it can. It's ideally for large organizations.

The technical support is not very good. We are not satisfied with the level of service we get. Microsoft, for example, offers better support.

I also use Microsoft.

The one thing different between this solution and Microsoft is, with Microsoft, normally the application training is relatively free or very low cost. The training for us for HANA or SAP ERP is expensive. They should think of reducing the pricing, or even offer free training, as that will help with awareness in the user and the better usage of the application. 

It's a complex application to initially set up. It takes time and you have to save a lot of small integrated details. There's so much configuration and features are available which makes the setup relatively hard. That said, it works. If you know it well, you can do it well. If you don't have the background, you will struggle.

The features on offer make it worth the price. It's not expensive in the sense that if the company needs the features, they will be willing to pay for them. They're necessary to the core business. 

I am an implementer consultant. I worked with a Microsoft partner and I've worked with an SAP partner, however, my work is as an implementer or implementation consultant.

I'd rate the solution at an eight out of ten. I find it better than Microsoft as an option.

SAP ERP is kind of a big effort. Therefore, the more learning and time taken for the implementation, the better off you will be. That said, it's an excellent solution.

We are using this solution for enterprise resource planning.

The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions.

The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems.

I have been using SAP ERP for approximately six years.

I rate SAP ERP a nine out of ten.

We use the solution primarily to manage financial business processes.

I have found all the modules related to finance valuable, such as account management and HR. The entire suite is very useful.

When evaluating the current version I am using now, the SAP GUI is old-style and needs to be replaced with something more modern and easy to use. However, the SAP GUI is very optimized for connection networks and is extremely good. Many people would like to have a WebGUI or something else to have access in a different way. Additionally, there could be some drag and drop functionality added because these features are normally in any website that this solution does not have.

We are not using the newest version of the solution, it is difficult to say what needs to improve when the improvements could have already been made in the newer version. I did however see a demo version of the newest version and they have made improvements in the overall ability to manage with the solution.

I have been using this solution for approximately 15 years.

The solution stability and performance are very good we are extremely happy. We have not had any problem and when we moved from the old database to SAP HANA it provided improved performance. 

In the company where I worked before, we had a large installation of SAP with approximately 10,000 licensed users. The solution was able to handle it without a problem and we were using the classic version of the Oracle database. 

In the company I work for currently, we do smaller installations of approximately 350 users. We have not had any problem or any issue regarding performance, it is highly scalable. However, working with S/4 HANA, where all the database is working in the RAM memory could pose some difficulties if you want to scale because you would have to have a computer system with a large number of gigabytes of RAM.

We have only used support a few times for some minor issues, such as the production system blockage, and our experience was good. The support agent was very helpful and quick to answer our problems. I felt we were receiving the maximum level of support.

I have an internal team working on SAP ERP and we are using a very large system integrator from Italy that is assisting us with the implementation, technical support, and safety. We are working together with this system integrator for any big project that we cannot manage internally. This is not for any competencies issues, we only want to increase the number of people working with us to speed up the process.

When you have a solution that is stable, reliable, and has a high performance as this solution, the price is going to be expensive. However, when you evaluate the service you are paying for the cost is quite reasonable for this solution.

I rate SAP ERP a nine out of ten.