SAP ERP Reviews

We used SAP ERP for a variety of business processes including finance, sales, credit, distribution, and more.

The most valuable feature is the finance management. However, there are many good features.

Standardization and customization need to be improved.

Technical support is an area that is in need of improvement.

This product has been used by the company for about 12 years.

The stability is quite high and we used it on a daily basis.

This product is very scalable and easy to expand.

We have approximately 40,000 users.

I have been in touch with technical support and I think that it can be improved. It's quite inefficient.

We did not use another ERP solution prior to SAP.

The initial setup is complex. One of the main difficulties is that there are a lot of processes and you need to integrate all of your ecosystems. When you have a very complex environment you have to understand the details and complexity.

The deployment can be done either on-premises or in the cloud, depending on the requirements. It can be an ongoing process.

We deployed this solution with assistance from the vendor.

Both our in-house team and the vendor is responsible for maintenance.

I would say that the price is competitive. Some components are available at an additional cost, depending on the type of contract that you have.

I would rate this solution an eight out of ten.

We are a consulting company and SAP ERP is one of the products that we implement for our customers. Our primary role is to advise them on tools and strategy, including business use cases that they want to transform.

With ERP, we are working with customers who are looking for S/4HANA transformation, mainly from a greenfield approach. For RPA, we want to add some value in the business case because the business case of the S/4HANA transformation is not so easy to find. So we use some techniques like RPA to find more money around this transformation.

Right now we try to automate some functionality, which is not yet really good, within ERP. We really want to connect via API to the RFP tool to S/4HANA in fact.

We do business consulting or IT consulting, and do not provide support. We do advise them on tools and strategy, including business cases that they have to transform. We work with them up to this point and do not do the implementation.

The most valuable features are the claim management. We also find the automation for the process within the "purchase to pay" can be valuable as well. We know that SAP already has an RPA solution to automate the reconciliation between the invoice and the orders, so we don't think that we can find a lot there. We would like to have some use cases with logistics and so on, but we don't have much right now.

We have a "purchase to pay" process, which is in SAP Ariba but mainly within the ERP. We would like to have more around purchasing because with purchasing we have a lot of money to gain and it could be very good for the business case.

There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.

I began working with SAP in 1992, about 28 years ago.

We have experienced no problems with stability.

Scalability has not been an issue for our customers. Our smaller clients have between 2,000 and 3,000 users, whereas a large company has between 10,000 and 20,000 users.

Normally our customers are in retail, the chemical industry, and energy companies. The setup is usually quite complex. When we want them to transform to S/4HANA it has been mainly customized. There are a lot of specifics because their processes are generally not straightforward.

The deployment will take perhaps two months, on average.

When it comes to financing or accounting, SAP is quite enormous. When a company has to produce on every quarter, the numbers that would be in the SAP report, it is quite good. It has very long, long, long life behind it. Logistics, it's still okay. But for the rest, we just started G-Cloud first with a software as a service application. For HR, you have Workday, for instance.

For key purchasing, maybe go to SAP Ariba. If you are looking for Salesforce automation, for instance CRM, maybe you will go to Salesforce. It really depends on which process you want to clone and you want to target, but for the core finance, S/4HANA is a good solution.

I would rate this solution an eight out of ten.

The transactional integration of operations is the best-recommended feature of this product. It provides integration of all operational modules.

The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product.

There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.

We have been using SAP ERP for around nine years. 

We are using the ECC EHP 8 version, which is not the latest one. SAP HANA is the latest one.

There is not a very simple answer to this. The version that we are using is not too stable. The newer version seems to be good, more scalable, and more stable. We are yet to evaluate the newer version of this.

It is scalable. We have around 180 users. We have licenses for 250 users, but 180 users are actively using the system.

We get technical support from our external consultants. Whenever required, we also directly get technical support from SAP for any information. There is a waiting time for it.

It was complex. As we moved forward, we slowly got used to it. I won't say it is straightforward now. It is still complex, but somehow we got used to it, and we are working with it. The deployment took around eight months.

We used external consultants.

You need to be well prepared to implement this solution. The most important thing is that there should be management involvement. It should not be left alone to the IT team or the applications team. The key to the success of any ERP is the involvement of the management.

I would rate SAP ERP a six out of ten. I won't rate it more than the average scale. This rating is based on the experience with the current version, which has a lot of scope for improvement. If I use the latest version, I might move the ranking up.

I have heard that the newest version has some capabilities to overcome the issues faced by the users in the present version. We are planning to implement the newer version. The industry or the current situation is holding us back. After we are out of this pandemic situation and the industry downturn, we will, of course, implement it.

I use the solution in my company since I am responsible for business digitalization. The tool is used and it is a part of the top-down strategy. My company wants to use the tool since we want a digitalized ERP or to meet the requirements of the authority. The tool is used to meet the needs of the medical product authority and other national regulation authorities.

I think it's a very decentralized solution built for all different business units, so it acts as a separate solution on SAP.

In our company, we have an old system, so the effort to update to HANA was too big for all the ERPs. I think we will update only the ERP part to SAP HANA, and we can build the rest. For communication and CRM, we can build a portal so that we can directly communicate with our users or customers. The tool can be very much customized.

I have been using SAP ERP for fifteen years. I am a customer of SAP.

The product's initial setup phase was very complex, and you can have all the tools to build the process from business, and it depends on the system or on the SAP and not on the other way around. I have a lot of tasks that I have to do because the system says that they are without value, so I would like to change it, and go for digitalization. I have several solutions, one of which is Camunda for process automation. Camunda can be used for process management, documents, and enterprise management.

I think we have not seen any tangible benefits from SAP ERP.

I am not satisfied with the tool.

I use an old ERP tool, so it makes no sense to rate the product. I want to update it to a new architecture. I think SAP is an old ERP.

I rate the tool a one out of ten.

We use the dashboard for reporting for multiple clients. We mostly use it for dashboarding. It's real-time reporting.

The solution is very organized. The layout of the datasets are great.

We like that we have real-time dashboard views.

I did appreciate the connectivity with QlikSense.

It is stable and reliable.

I do not have any notes for improvements. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. I haven't seen any performance issues. 

I cannot comment on scalability. I've never tried to scale. 

I've never contacted technical support. I cannot say how helpful or responsive they would be. 

I've also used Oracle in the past.

I did not manage the initial setup process. I cannot speak to how easy or difficult it was. 

I'm an end-user. My company is a partner with SAP. 

We've used the solution both on-premises and on the cloud. 

I'd rate the solution nine out of ten. It's very good overall. I find it to be well-managed. 

I'm a solution manager helping customers to develop financial processes. 

I like SAP's premade workflows for various areas, such as supply chain, procurement, or finance. 

The user interface could be improved. For example, sometimes you're missing some data and can't complete a task. There should be some built-in support and suggestions on how to solve your problem. I would also like the interface to be optimized to work better with mobile devices like tablets and smartphones. 

SAP ERP is stable. 

It's not appropriate for smaller companies. For example, ECC 6.0 has a lot of modules that a small customer may not use.

SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a strong network of partners who implement ERP for end customers.

SAP ERP is difficult to set up. You need to configure lots of things during the deployment. The deployment time depends on the company's size. It might take a couple of years to fully deploy SAP ERP for a multinational corporation. 

You need to undergo the initial setup and a few testing rounds. Some companies can do it in a year, but large enterprises have multiple systems to integrate. Smaller companies can do it in under a year. It takes time to deploy it across several departments, such as finance, logistics, etc.

SAP ERP is expensive compared to competing products. The general feedback from customers is that most people say it's expensive.

I rate SAP ERP nine out of 10. I would recommend SAP depending on your budget and requirements. It's one of the best ERP solutions for large enterprises, but I would suggest something else for a small or medium-sized company. 

The SAP ERP is on a single-layer reporting process, and we use SAP ERP for output storing, algorithm and reporting purposes.

It is helpful for reporting processes, and we have to figure out the times we store that data and if we need any additions. So we use it to automate our PR processes.

It has a high cost.

We have been using this solution for almost two years, and it is deployed on-premises.

It is a stable solution.

It is scalable. We have about 15 companies using SAP ERP.

The initial setup was straightforward.

I do not have details about the price.

I rate this solution a nine out of ten.

Our primary use case for the solution is maintaining and deploying queries and internal controls. The solution is deployed on-premises, and we are looking to onboard on cloud next year.

We find the product very valuable.

The warehouse management could be better.

We have been using the solution for many years.

The solution is stable.

The solution is scalable, and we have two people for deployment and maintenance.

The initial setup is straightforward.

I rate the solution a ten out of ten. I advise users to understand the solution before thoroughly implementing it.

SAP ERP can be used in manufacturing.

The most valuable features of SAP ERP are that its robust, user-friendly, and secure.

SAP ERP could improve by having better integration with other platforms.

I have been using SAP ERP for approximately 10 years.

SAP ERP is highly stable, it has been working fine.

The scalability of SAP ERP is very good.

I have not used the technical support from SAP ERP.

I would recommend this solution to others.

I rate SAP ERP a ten out of ten.

We are using SAP ERP mostly for production and financials.

There should be better support provided to be able to migrate to S/4HANA easier.

I have been using SAP ERP for approximately three years.

The stability is SAP ERP is not good only because the version is old. They could work on improving the versions.

The scalability could be better, it is not simple to do.

We have approximately 300 users using this solution. We are not planning to increase usage.

We used Navision previously and then we moved to SAP ERP because of its larger scale and strategic direction from the management.

The initial setup of SAP ERP was complex and very rigid.

SAP ERP requires two people for maintenance and approximately 10 people for the implementation.

There is an annual subscription for the use of SAP ERP.

I would recommend others to use SAP S/4HANA because SAP ERP is out of date. It would be best to skip SAP ERP and go directly for SAP S/4HANA.

I rate SAP ERP a six out of ten.