SAP ERP Reviews

When the company merged, we decided that we wanted to continue using SAP ERP because all the processes were much more mature, especially when it came to finance. The main value was the convenience for finance to run and manage the business.

The finance team was more comfortable using SAP, so that's why it was decided not to change the solution.

I wouldn't say it has improved the organization. The company was already using it before we merged.

Continuing to use it enabled continuity of business. It eliminated strife or angst for the employees in terms of experiences since they were already using SAP ERP.

We're using the main database. We're using the leave modules and transfers.

SAP needs to be more intuitive. It should be easy to use, mobile, and employee-friendly. You need to know the transaction codes. You need to study it to be able to use it. SAP needs to change that. They need to be more intuitive. Like how Facebook is so easy to use, or Uber. No one teaches you to use these apps, but they're intuitive and you're able to use them. So the HR applications need to be the same way.

I've been using it since 2018. Before that, I implemented SAP ERP in my previous job and used it for two years.

It's very stable.

It's scalable.

There are currently 8,000 users who use SAP in my company. Our IT team maintains it.

We do not have plans to increase usage. SAP has said that they are dropping the ERP part. They advise moving on to SuccessFactors for HR. SAP themselves has said not to go forward with more usage, but to change the system.

It has good support.

We previously used Oracle. When the company merged the new finance team preferred SAP, so HR also had to move along with the finance team. 

The company was already using SAP ERP when we joined, so I didn't have to do any setup here. But in my previous job, we did set it up.

It wasn't straightforward. We had to first align the HR processes. IBM was the implementation partner. We had to speak with SAP and also IBM. They understood our processes and they proposed the best solution. Some parts we did not agree to, so there were workarounds, but it went through. Once the design architecture was finalized, the implementation was smooth.

The deployment took six months.

IBM was the implementation partner.

On a scale from one to 10, I rate SAP ERP a five. 

The primary use case of SAP ERP is for taking care of financials, procurement, production planning, and project systems for CapEx budgeting, sales and distribution, and from there to management accounting and human capital management. I'm the head of digital transformation.

SAP has the edge over other solutions in the sense that they have better production planning. When it comes to CapEx budgeting they have an edge over NetSuite. In terms of manufacturing in the automotive sector, most companies in the industry use SAP. They've recently included some good new features. 

Our customers initially find the solution quite complex and not very user-friendly so that is something that could be improved. It takes some time for them to get used to it. 

I've been using this solution for 15 years. 

The solution is very stable. SAP has a lot of experience and has evolved over time. 

This is a very scalable solution. 

The technical support is as you would expect and could be improved. 

I've carried out deployments for about 10 customers. For those without experience, the implementation can be quite cumbersome and complex, although, over time, they realize that all the business processes are properly mapped. Maintenance requirements depend on the number of users, which modules are being implemented, and the like. It really depends on the scale and size of the implementation. 

There are several licensing options including paying an annual subscription or taking out a perpetual license. 

I would recommend the solution for those in the manufacturing space. I rate this solution eight out of 10. 

We use SAP ERP for running the entire business enterprise. Most large companies run an ERP for their supply chains. Starting from taking orders all the processes through to delivery, such as finance.

The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board.

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

I have been using SAP ERP for approximately 20 years.

SAP ERP is reliable and stable.

The solution is highly scalable.

There are different levels of support, with some requiring additional fees. I am not happy with any of the support I have received from SAP ERP.

The initial implementation is very complex. It is a very large complex system.

SAP ERP is a complex system, it takes a lot of people to maintain it. Depending on many factors of the implementation environment would determine the number of required maintenance or support staff. However, at least eight to ten people are the minimum required only to maintain and support SAP ERP. This number does not include the business or functional side of the operation of the solution, this number is only for the infrastructure side.

The solution can cost approximately $1 million a year for maintenance for a small-size company and can grow from there. Approximately $1 million is needed for a good-size company.

SAP ERP is one of the best solutions. It's complex, but it can do a lot of things. If you are considering implementing SAP ERP, make sure you have a business process straight before you implement such a large solution. Streamline your business process and try to achieve standardization, instead of trying to customize things, use industry standards.

I rate SAP ERP a seven out of ten.

It is for all business processes. It is for material management, financial accounting and controlling, sales and distribution, and HR.

Our SAP version is a little bit old. It is the ACC version.

The Material Management and Sales and Distribution modules are great. The Financial Accounting module is also great.  

One module that is not doing well is HR.

It should be less complex. It should also have better integration capability. I am using the ACC version, and in this version, the integration and the communication are very difficult and complicated.

We have been using it in our company since 2008.

It is stable.

I doubt if it is scalable. That's because it is on-prem, so you have a lot of parameters, and scalability would be a little bit hard.

We have 130 people, but in my company, only about 65 people are using it. It is being used every minute of every day. There might be a plan for expanding its usage, but I am not sure.

Every time we need technical support, we take the help of a local consultant.

I didn't do it, but I'm sure it's complex.

I don't know the price, but I know its licensing is on a yearly basis.

I would rate it a nine out of 10.

It's a good solution as you get everything in one software. You get all modules in one software and therefore one doesn't have to look outside for any other software. 

The solution is quite scalable. 

The stability is excellent. 

The solution has a few problems here and there.

It's slightly complex and can be hard to understand if you are new to the product.

The product is very, very expensive, and therefore not really suitable for smaller organizations. 

It's very difficult to find people who are well versed in it. 

I've been using the solution for 20 years at this point. It's been somewhere around two decades. I have a lot of experience with it. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

The product can scale. If a company needs to expand it, it's not a problem. Users should be able to do so. 

It is scalable in the sense that tomorrow if you have 10 users, you can scale it to 50 users, 50 to 100. That's not a problem. It's pretty easy to scale. SAP is now pushing cloud. It used to be on-premise. When it was on-premise you would have to change your hardware. Now, that is not necessarily the case. 

In terms of maintenance, due to the fact that the solution is complex and nobody can know everything, it's important to have at least two people on staff for maintenance that can handle it and understand how everything - or mostly everything - works. That means either hiring out experts of having in-house personnel.

The pricing is very high. For enterprise-level organizations this may be okay, however, for smaller companies, it's likely not suitable. 

What happens is that if small companies implement it, the maintenance cost is very high for this kind of ERP. It's a problem for those companies who want to implement ERP, and they find implementation cost is higher and the license cost is extremely high. The maintenance cost is very high as well.

I'm an implementor.

I'd rate the solution at a ten out of ten. 

It covers pretty much everything. It's not that something is missing. There are better products than this, however, they are not necessarily as complete. If you're buying those products, you will have to spend money to interface with the backbone of SAP. 

They're making it more user-friendly. A user has to work smart and if he's not able to work smart, we spend so much less time training people. Unless you have a photogenic memory, SAP can take a bit of work.

Other software can be learned in 15 days, however, SAP takes a while. 

We use SAP ERP to support and manage our business process in areas, such as sales, manufacturing, distribution, shipping, financials, purchasing, marketing, opportunities, and quotations.

The solution has improved our organization by allowing us to simply take a product from concept to aftermarket by following the process of developing service for the company.

The most valuable features of SAP ERP are the general operations. It has a good way to manage a business and do financial reporting. Overall we are happy with the robustness of the solution.

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

I have been using SAP ERP for approximately 12 years.

The solution is highly stable.

SAP ERP is very hard to scale, it is very time-consuming, and once fully implemented it is normally fixed.

We have approximately 350 users using the solution. It is extensively used, every single position in the company uses SAP, which includes but is not limited to, customer service, customer service managers, purchasing, purchasing director, finance, and finance controller.

We do not use support from SAP but we have third-party support.

The implementation of the solution took approximately one year. However, this might seem like a long time but it is typical for ERP solutions.

We used consultants to do the implementation of the solution. I have heard from colleagues the experience was not very good.

We have an internal team of seven that does all the maintenance and support of the solution.

I would advise those wanting to implement the solution to use a good consultant.

The solution has been in the market for a long time. It does what it says that is going to do but it requires a lot of knowledge of the business and stabilization takes time. Once it is stable, it does everything it should be doing. Any additional changes make it a little bit difficult, once you make a decision, that decision has to be carried out for the life cycle of the solution.

I rate SAP ERP a seven out of ten.

The majority of the projects I was involved with were for production companies with huge manufacturing capabilities.

The solution is ideal for large enterprises. Normally, the companies begin bigger in size and have many production facilities. In terms of SAP ERP, it's best for very large organizations.

The detail of the configuration test thas appealed to me the most. I can do a lot of things in it. There are many great features on it. If you learn its code, you can do a lot of things. Generally, there's a lot of possibilities as the solution is quite vast and flexible. The possibility to configure it to fit any shape is great.

The solution can scale well.

The stability and performance are good.

The product is not a good fit for smaller companies.

It would be better if they completed the Fiori user interface. They really need to improve the interface. It would be great if even the older interface could be updated.  

The initial setup is complex. 

Technical support needs to be more helpful or responsive. 

The training is expensive.

I've been working with the product for three to four years at this point. 

The stability is good. The performance is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The scalability is very good. If a company needs to expand it, it can. It's ideally for large organizations.

The technical support is not very good. We are not satisfied with the level of service we get. Microsoft, for example, offers better support.

I also use Microsoft.

The one thing different between this solution and Microsoft is, with Microsoft, normally the application training is relatively free or very low cost. The training for us for HANA or SAP ERP is expensive. They should think of reducing the pricing, or even offer free training, as that will help with awareness in the user and the better usage of the application. 

It's a complex application to initially set up. It takes time and you have to save a lot of small integrated details. There's so much configuration and features are available which makes the setup relatively hard. That said, it works. If you know it well, you can do it well. If you don't have the background, you will struggle.

The features on offer make it worth the price. It's not expensive in the sense that if the company needs the features, they will be willing to pay for them. They're necessary to the core business. 

I am an implementer consultant. I worked with a Microsoft partner and I've worked with an SAP partner, however, my work is as an implementer or implementation consultant.

I'd rate the solution at an eight out of ten. I find it better than Microsoft as an option.

SAP ERP is kind of a big effort. Therefore, the more learning and time taken for the implementation, the better off you will be. That said, it's an excellent solution.

We are using this solution for enterprise resource planning.

The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions.

The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems.

I have been using SAP ERP for approximately six years.

I rate SAP ERP a nine out of ten.

We use the solution primarily to manage financial business processes.

I have found all the modules related to finance valuable, such as account management and HR. The entire suite is very useful.

When evaluating the current version I am using now, the SAP GUI is old-style and needs to be replaced with something more modern and easy to use. However, the SAP GUI is very optimized for connection networks and is extremely good. Many people would like to have a WebGUI or something else to have access in a different way. Additionally, there could be some drag and drop functionality added because these features are normally in any website that this solution does not have.

We are not using the newest version of the solution, it is difficult to say what needs to improve when the improvements could have already been made in the newer version. I did however see a demo version of the newest version and they have made improvements in the overall ability to manage with the solution.

I have been using this solution for approximately 15 years.

The solution stability and performance are very good we are extremely happy. We have not had any problem and when we moved from the old database to SAP HANA it provided improved performance. 

In the company where I worked before, we had a large installation of SAP with approximately 10,000 licensed users. The solution was able to handle it without a problem and we were using the classic version of the Oracle database. 

In the company I work for currently, we do smaller installations of approximately 350 users. We have not had any problem or any issue regarding performance, it is highly scalable. However, working with S/4 HANA, where all the database is working in the RAM memory could pose some difficulties if you want to scale because you would have to have a computer system with a large number of gigabytes of RAM.

We have only used support a few times for some minor issues, such as the production system blockage, and our experience was good. The support agent was very helpful and quick to answer our problems. I felt we were receiving the maximum level of support.

I have an internal team working on SAP ERP and we are using a very large system integrator from Italy that is assisting us with the implementation, technical support, and safety. We are working together with this system integrator for any big project that we cannot manage internally. This is not for any competencies issues, we only want to increase the number of people working with us to speed up the process.

When you have a solution that is stable, reliable, and has a high performance as this solution, the price is going to be expensive. However, when you evaluate the service you are paying for the cost is quite reasonable for this solution.

I rate SAP ERP a nine out of ten.

We are using SAP ERP for business support, business administration, and financial aid. We are also using it for quality manufacturing and logistics.

We have many applications from the SAP side. We are also using SAP BW, SAP SRM, and SAP APO.

We are using it for our daily operations. It is being used for handling different orders for the company. It is also used for logistics, delivery of our products, collecting cash, and controlling the business volume and business activities. It is an integrated application, and we use it quite well.

It is an integrated application, and it has been working really well. Earlier, there were different companies for different applications for manufacturing, finance controlling, logistics, and quality. It probably was the first fully integrated application. Whenever somebody is entering any data, for example, invoice data or ordering data, everyone with a right to see this data can see it in the system.

We will not make any major changes, and we are not expecting any enhancements or new features from SAP because they already have a new solution. No development is happening on SAP ERP because SAP has come up with a new version called SAP S/4HANA, which is memory-based technology. We are planning to upgrade to SAP S/4HANA, but we don't know when it will happen. We are in the preparation phase.

We have been using this solution for 24 years.

It is very stable.

We are using it on a daily basis 24/7. Currently, there is no plan to add additional users. However, if we upgrade to S/4HANA, we will get new functionality and features. Most likely, we will also have more users.

Technical support comes partially from SAP. There are also certain partner companies who are providing support, so the support is quite good.

Its initial setup is quite a complex task because many business people are involved from different areas. It is not a simple solution that is being used by five or ten people. In our company, it is being used by thousands of people. Its implementation requires many consultations and discussions with different business communities. It also requires customization, configuration, and testing before you start using it.

I would advise others to go for S/4HANA. I would rate SAP ERP an eight out of ten.