SAP ERP Reviews

The payroll solution and the localization for advances are valuable.

There is room for improvement, especially since we are dealing with two systems, on-premises and on cloud, and so many connections could be interrupted. Sometimes the checking criteria on Success Factors are different than the criteria on S4Hana, so we enter master data, and the Success Factor accepts it. However, additional controls are done on S4Hana, so not all the data goes smoothly. Sometimes we have so many errors and must monitor them, which takes time.

It is not easily integrated with outside products because we purchased the finance, timesheet and project management modules on-premises and the HR module on cloud. Our integration issues may be specific to our company, and others may not have similar issues.

We have been using this solution for one year. We have Success Factors. I'm not sure of the version number, but we recently updated it. We have part of it on cloud and part of it on-premises.

We contact technical support when we have issues. I have only used them a few times, but my colleagues have said it takes some time to get a response from them.

The initial setup wasn't that complex. We went live for about eight branches, and it was complex in terms of size only. Everyone uses this solution because it is used for timesheets.

I have no details about the pricing.

I rate this product a seven out of ten.

We are using SAP ERP at a manufacturing company for a production system, material management requirements, and materials planning.

The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales.

I have been using SAP ERP for approximately 14 years.

SAP ERP is a very stable system. It's made in Germany so it's a very stable system and received updates all the time.

We have hundreds of users that are using SAP ERP.

The technical support from SAP ERP is very good.

I used technical support a few times over two years because of the cable system. We are only using them in emergencies or urgent matters.

We have only used SAP ERP.

The initial setup of SAP ERP is complex and it took a lot of time.

We used approximately seven people for the deployment of the solution. There are plenty of modules and for each module of the solution, such as material management, we have an expert that helps us. 

There is a license needed to use this solution.

I recommend this solution to any company.

I rate SAP ERP a ten out of ten.

I use this solution for finance and procurement.

The solution is deployed on-premises and on a private cloud, and it's running on the Azure platform.

The features are very useful for finance.

They frequently change their strategy with the product, which they didn't do before. There are too many versions. In previous generations, SAP was stable and the roadmap was very predictable, but currently it's very difficult.

I have been using this solution for more than five years.

It's stable.

It's scalable.

Technical support could be improved. I would rate them 2.5 out of 5.

The initial setup was medium difficulty. We had more than 100 people working on it for two years.

I would rate this solution seven out of ten. 

My advice is that products fail or succeed depending on the organization that is implementing the solution.

Primarily, I'm the account manager for an account that has the largest SAP implementation in the world in the utility segment. It is being used by a national utility service provider, and they use everything SAP, except for SAP SuccessFactors.

We primarily have on-premises solutions being sold in this region for the utility companies. In UAE, there are a lot of data residency regulations because of which cloud solutions are not preferred. Companies prefer on-premises solutions.

It is a utility-focused solution, and the deployment is very much aligned with utility service providers. If you look at the supply chain and the overall business model of a utility service provider, SAP is something that fits very well. That's because the company has invested tremendously in creating appropriate workflows pertaining to this segment or domain.

It could always be cheaper. There is no doubt about it.

In terms of features, it is as good as it can be. It cannot be anything more with its current structure. When a new challenge comes up, they're going to scale up to meet that challenge.

I have been working with this solution for quite a number of years. It has probably been more than 10 years.

I am absolutely satisfied with its stability and performance.

It is very scalable. There are only a few companies that can actually deliver an ERP or the overall business model solution at this scale. There are not a lot of players. We have SAP, and we have Epicor and others too, but we know that Epicor can never scale up to what a national service provider would need. We are talking about serving 80,000 or 85,000 people on a daily basis, so a different type of business scalability is required. Overall, we have about 10 clients who use this solution.

We have dedicated support from SAP, and there is nobody more knowledgeable than SAP when it comes to SAP products.

If we need to change anything, we can just call up SAP, and they would come down and do it for us because we are not an SME. If it were an SME, then obviously, SAP, Oracle, or other big companies will not be able to do a change for us, but because of the size that we have, if we need to make a change, SAP will go ahead, invest, and make the change in the application itself.

It is an extremely complicated deployment. The deployment is completely customized for my customers here, and it could not be made simpler. 

It could always be cheaper. They don't have a very easy model of licensing, but large entities would get the upper hand in negotiating the license.

For a large organization, SAP is the best way to go. It is also perfect if you are into manufacturing, oil and gas, natural resources, utilities, etc. If you're into finance, you can go with Oracle. If you are a small and medium business, you can go with Epicor or something else. It depends on the business requirements you have and the scale of your organization, business operations, customer base, etc.

I would rate it an eight out of 10. It is definitely up in the top three. No product will ever reach a 10 because the landscape keeps on changing in terms of the requirements within the business and the requirements of the customer. So, there is nothing that can be 100% aligned to meet all business requirements. We are in an evolving, constantly changing business environment, so it is not something that is practical. You can keep on striving, and you can keep on trying to improve your processes, tools, technologies, and the people who work on them, but at the end of the day, when you're looking at an ERP system, it is not about 100% alignment. It is about going for the best-fit approach, and in my opinion, SAP is a good fit for customers.

My experience is in finance and logistics. We use it for Treasury accountants, GL (General Ledger), Accounts Payable, Accounts Receivable, etcetera. It's actually with the SAP solution, maybe for treasury banks, managing bank accounts, and other solutions within SAP ERP.

The integration is a valuable feature. Actually, in S/4HANA, the most valuable part for me is the Universal Journal because, in one table, you have all financial topics or financial data. So it's very easy to report and manage this information and consolidate, for example, the intercompany transactions and manage treasury cash flow. For me, the most important part is the Universal Journal.

There is room for improvement in the integration of the solution, especially in the payroll area. Usually, mid-sized companies need a separate solution for payroll because the existing parts are from a different system. So, many companies require better integration of payroll into the ERP, especially for small and mid-sized companies.

I have been using SAP ERP for ten years, and currently, our company is the partner.

The solution is very stable.

The scalability of SAP ERP is very good, allowing companies to grow and expand their operations in various areas and industries. The scalability is the best.

Customer service and support are good.

Positive

The initial setup of SAP ERP is very easy because it provides best practices and building blocks. In the last version, it has greatly improved. For example, the user experience is now completely for the user. Users do not require training because the latest version of SAP HANA is very easy to use.

There is ROI in three years of business operations.

SAP is now the cheaper option, but if you compare pricing and the scope of the solution, SAP is the best option in terms of pricing because the scope is more comprehensive than other cloud solutions.

Overall, I rate the solution a nine out of ten.

I like the solution’s features in finance, supply chain, sales, and distribution.

I would like to see more integration with other partners. Some of our customers already use specific or in-house applications for their business processes. They do not want to replace those applications.

I have been working with the solution for ten years.

I would rate the tool a nine out of ten. The tool is stable.

The tool is scalable and I would rate its scalability a nine out of ten. We have around 40 customers for the solution.

There are different teams based in various regions. They are available 24/7. You can raise a ticket either day or night. The support is very good and they respond within a short period of time. Our customers are comfortable with it.

The tool’s setup is straightforward. From the technical perspective, we can complete the solution’s deployment in less than a month. However, on the business side, the deployment depends on the customer’s requirements such as finance, supply chain, etc. It can take around four to six months for those aspects to complete. We follow the SAP Activate methodology for the tool’s deployment. This methodology has different phases to deploy the solution. Apart from the methodology, we use a tool called Solution Manager for the deployment.

The on-premises licensing model comes with annual maintenance whereas the cloud-based licensing model is a yearly subscription. The tool’s pricing is normal and not expensive.

I would rate the solution a ten out of ten. This ERP solution is useful for large enterprises and companies with complex code structures. A lot of manufacturing companies in my country use SAP ERP. They have a lot of integrations with other products and legacy systems. The tool is a complete business solution that is continuously transforming and innovating. There is no comparison for SAP ERP.

We implement this solution on-prem and on cloud for our clients. Our customers use it for their entire business process and end-to-end operations. It involves everything from production, to financial planning, sales and procurement. 

The most valuable part of ERP is the well-integrated technology. The different modules talk to each other very seamlessly. The solution is also multilingual and multi-currency. It provides that level of support and is highly flexible. When it comes to integration with third-party softwares you can integrate with a lot of technologies and a lot of different data feeds. If I'm selling something on Amazon and I want to check product performance, I can directly interface with SAP and see all the dashboards and reports. That is the beauty of SAP.

We face a lot of challenges with SAP. The support is very slow. When you do get a response, it's not as technical or as detailed as a customer would expect. I've also found them to be lacking in flexibility in terms of their pricing and they are not competitive with other solutions. If you have budget constraints, then SAP might be beyond your reach; they never provide any discounts. Our on-prem customers don't want the cloud model for now because they are concerned about their data transparency, but SAP won't offer an on-prem license. Those are the challenges we currently face.

I've been using this solution for 15 years. 

The solution is stable but there can be product bugs or performance issues. A couple of our customers have high volumes and a lot of interfaces. They are facing challenges in terms of stability when scaling. Several of our customers with retail businesses are currently in this position. We raised requests with SAP but the response was very poor and customers were totally fed up. SAP eventually provided a workaround temporary solution. The system is running but it's not up to the mark. 

The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which create pressure for the customer and eventually they will lose business as a result and will move away from SAP. 

Neutral

As a consulting company, we can deploy ERP quickly. Our clients are unable to implement alone, it requires some expertise. Our last couple of deployments have taken six to eight months. The solution is easy to maintain but it requires support, either external or internal. SAP charges a maintenance fee that is quite high at 25% of your initial license cost. 

I rate this solution seven out of 10. 

We are a manufacturing company and customers of SAP. 

This is a robust solution with a lot of control measures. They provide extensive documentation and I recommend it for an enterprise organization. The Asset Manager feature is great and the solution has good integration. 

I think that implementation could be simplified. 

I've been using this solution for about eight years. 

The solution is stable. 

The solution is scalable. 

We have in-house support but can use external support when necessary. 

The initial setup is somewhat complex and requires advanced planning. 

The solution is quite expensive but for an organization the size of ours, I think it's worthwhile because of the information that goes into it and what it provides.

If you plan to implement this solution, the most important thing is to spend time in the planning. It's important to have an extensive checklist and set up the test environment before going into production. 

I rate this solution eight out of 10.