SAP ERP Reviews

Our company uses the solution within our European branch for ERP functionality such as configurations for sales, purchases, and production. 

We have 15,000 users across various departments including IT, sales, and business development. We are planning to upgrade to the newest version soon. 

The solution can easily be standardized across processes. 

Customizations are a bit expensive. 

I have been using the solution for fourteen years. 

The solution's stability is perfect across our 15,000 users. 

Any stability issues are likely caused by manual configurations that do not have correct master data to run properly. 

Technical support is not very good so I rate it a seven out of ten. 

Neutral

We previously used Infor but switched because we needed a global solution. 

The setup is difficult so implementation consultants are needed. 

We utilized consultants for our first implementation and it took eighteen months. Our internal team included ten IT specialists and ten business development staff.

Typical rollouts include a team of 20-30 people. 

The solution is expensive so I rate cost a five out of ten. 

To save costs, use the standard solution with few customizations and ensure your data is good quality.  

I rate the solution a seven out of ten. 

We use this solution to review processes the parent company implements in China. Extra configurations on the system are included based on optimization proposals, and we can optimize the functions to the requirements. In addition, I work as a certified MM consultant and have access to minimal usability functions.

A valuable feature is the application of customer feedback to improve the system by the retailer. Millions of dollars have been saved doing this. Improvements relating to costing structures can be made, and the system usability from on-premise to cloud and the terabytes and gigabytes required in the system have dramatically reduced. An example is working in the MM area with the system. Only a simple vendor had master data and many tables. From 40, the SAP on the cloud or the HANA version has reduced it to two tables. So it's a significant decrease still growing. By applying customer feedback, they have improved as retailers of their products.

We have never had a bad experience with this solution, except for how the system is over-customized. When customizing, it bypasses the standard protocols, and SAP is not a very dynamic system. It's static, and rules drive it. So when the system does not allow the creation of custom codes to bypass protocols, it becomes slightly offsetting because the system no longer functions as an SAP system. This information is based on the current features provided at our company.

Additionally, we would love more integration with the functions we need. For example, the core SAP is minimal. It runs basic things, but we would like the inclusion of contract management and warehouse management in the deployed standard releases and not as add-ons. The add-ons are costly, and companies don't want to purchase them. However, if the add-ons were free, it would be great.

We have been using this solution for about 28 years. We use the ECCC enhancement package seven.

The solution is stable. For example, you'll have issues if you don't do your patches regularly in other software. However, for this solution, the production environment is very stable.

The solution is scalable. We can add users to the system without issues, but getting them loaded on the system requires approval. When you load a user on SAP and understand what the user is supposed to do, it takes you about five minutes to load the user. Currently, we have about 638 users on the system, and about 60% are active users. Currently, we have about 638 users in different roles on the system.

I rate my experience with customer service and support as excellent. The one time we reached out to them for issues, they were efficient in their responses and response time.

The implementation is very straightforward when implemented directly with the right team. However, if you are migrating from another system, the implementation is more difficult because you have many compatibilities, and the deployment timeline varies. For example, in one of the companies I previously worked at, we started in 2004 and ended in 2008, but other issues elongated the process. As a result, we did the complete handover in 2008. At another company, we began in 2014 and ended in 2016. However, they were already using the system, but it wasn't fully deployed until 2016, as the modules were completed based on business requirements.

From my perspective, when you deploy it, the SAP instantly comes with several users and a pre-given user license. Each additional user added charges differently, and additional license fees are applied. Regarding HANA, there is a split in finance core asset management, inventory management, and supply chain, and they have buckets with the ERP on the previous version. There can also be add-ons. However, the standard things required by the business must be structured together and not charged as stand-alone as they are now with the HANA cloud versions.

Currently, the estimate for the license per user is between 20,000 to 40,000 USD. Although I am unsure of the exact number it costs in that range, every time I request a new user, I have to justify the need to my company because they claim it falls in that range per user license.

We chose this solution because of its stability, and the system offered everything we wanted. In my company, I primarily research IFS, and this solution was the first time I heard of IFS and SAP because they met all our work requirements. Since we work in mines, we use different systems like geology, metal and accounting, and they need to integrate with SAP, and SAP is very flexible for that.

I rate this solution a ten out of ten. I'll advise individuals who want to use this solution for the first time to ensure they get the right team to implement it. It might be expensive, but I'll advise them to use the SAP team because SAP regularly deploys the best staff. The experience throughout the project is super. Most times, end users get disappointed in system performance or the scalability of the system function because of the implementers. Once you have a good team and project manager, you can meet timelines and deliverables and have a smooth implementation process. It takes under six months to implement SAP fully with the right team. This solution is good but can improve by including more integration functions in the next release.

We use the product for accounts payable and accounts receivables processes. It helps us analyze the throughput time between goods receipt and the completion of the entire accounts payable process. It identifies any delays or lags in the payment of invoices and ratios.

The product’s most valuable feature is a centralized system integrating different departments within the organization. It works much faster compared to other vendors.

SAP ERP lags a bit compared to Oracle for reporting features. Oracle provides predefined standard reports for vendor and customer-related financial statements. This feature could be included in SAP for creating reports adhering to standardized compliance requirements.

We have been using SAP ERP for three and a half years.

The product is stable. There are a lot of clients that maintain their systems for several years.

The product is scalable and suitable for large enterprises.

The technical support services are good. However, they cannot provide solutions for certain problems.

Positive

The deployment process requires a lot of resources and is expensive. It takes a lot of time to configure and deploy SAP applications. We need around 50 to 60 skilled resources for configuration setup. For finance, we may need another 50 resources. The process involves technical modules. Thus, we need expertise in finance and cost to handle the functional models, including warehouse, production, and plant maintenance. SAP provides good support services to help us set up the application.

The deployment time depends on the size of the data records and their processes. Some implementations might happen for years together.

The number of engineers and architects required depends on the existing data and processes. On average, we need a minimum of 10 executives to work on each module. We have around 20 modules in total. We may need overall at least 100 resources to implement the product.

The product has high pricing. They provide a yearly basis license. The customers have to pay extra costs for support services.

I reviewed some articles and blogs and interacted with IT consultants to learn about Oracle.

SAP ERP provides a lot of features compared to other systems. It is a well-integrated and feasible solution. It is a perfect solution if you can afford to invest in SAP. They are improving themselves rapidly. They provide all the organizational level services, including transaction, dashboarding, reports, automation, etc. They need to improve a few processes, including transformation, intelligence, governance, modeling, etc.

I rate the product an eight out of ten.

I use SAP ERP to make our internal processes run smoothly. It helps with finances, accounting, and reporting. I can manage inventory and purchasing efficiently, and the system ensures our production and manufacturing processes work seamlessly.

The most valuable features of SAP ERP are its stability, industry-specific package, and adaptable configuration. It is versatile in communication, making it easy to align with our business processes. 

One challenge we face with SAP ERP is the push to upgrade to S/4HANA, which comes with significant costs. While SAP encourages this transition, we need to carefully evaluate factors like our team's functions, existing customizations, and the overall expense involved in the upgrade process. Cost considerations are a major downside to this potential move. For the next release of SAP ERP, I would like to see enhanced financial planning and analysis features

I have been working with SAP ERP for six years.

SAP ERP is quite stable. Our current instance operates smoothly, and we have only made minor customizations for specific management reporting needs. When it comes to the standard functions and configurations, we haven't encountered the need for significant changes.

It is a scalable product. In our company, we have around 200 licensed users for SAP ERP. When it comes to administration and maintenance, we have only one system administrator for the basic IT needs. Additionally, we have less than ten people handling application-related IT tasks. Overall, the management is straightforward, with a small team handling the responsibilities.

Before SAP ERP, we used Oracle ERP. The decision to switch to SAP ERP was not driven by our IT team but it resulted from business organizational changes that forced us to adopt a different ERP package.

Deploying SAP ERP two years ago was a bit challenging. We moved from an existing instance to a new virtual one, rebuilding everything from scratch and converting Master DataOps. It took some effort, but with external support, we successfully made the transition. Deploying SAP ERP had its challenges because when we started using it six or seven years ago, it wasn't a new setup but a result of a merger. For the first three years, we were more focused on daily operations. When we decided to take full control three years ago, it was our first time setting up our processes. We needed external support to navigate the difficulties, given our limited familiarity with the new package.

It is on the expensive side. 

Overall, I would rate SAP ERP as a nine out of ten.

I use SAP ERP in my company for its entire package that provides masking and condition techniques, along with the details of all the employees and everything, starting from manufacturing, procurement, maintenance of facilities, onboarding, and warehousing.

A person gets to use the valuable features of the solution depending on how you have implemented the tool. If the tool doesn't have a required process, its user has to put that particular process into it, which is tedious.

SAP ERP needs to be made simpler. The tool is generally not very complicated to use and is easy to use.

SAP ERP needs to consider simplifying a few areas within the tool. Compared to SAP ERP, other solutions in the market are much more easily configurable and understandable. SAP has a lot of complex features. In the future, if SAP ERP offers small, medium, and large versions of the product separately, then the implementation process can be made easier.

I have been using SAP ERP for four years. I use SAP ERP with SAP S/4HANA 1809, but my company plans to move to SAP S/4HANA 1909 soon. I am a user of the solution.

Stability-wise, I rate the solution a three out of ten.

The standard options of the tool don't work well, and for each and everything, there are new options. When SAP adds new options, the integration of the other modules is not taken care of, and then the fix-around needs a lot of time.

Scalability-wise, I rate the solution an eight out of ten.

Around 400 people in my company use the tool.

The tool is used daily in my company.

SAP ERP's technical support takes a lot of time when it comes to handling errors and debugging errors. The coordination of technical support with different users takes a lot of time. I rate the technical support a four out of ten.

Neutral

Previously, my company used a product from Oracle. My company shifted to SAP ERP from Oracle after our company's plans to move to a manufacturing setup.

I rate SAP ERP's initial setup phase a four on a scale of one to ten, where one is a difficult setup, and ten is an easy setup.

SAP ERP's initial setup phase was quite difficult.

SAP ERP's initial setup phase was complex, as my company had to seek help from a third party while maintaining a lot of coordination and months of discussions with them to get the tool fully usable.

The solution is deployed on an on-premises model.

The solution can be deployed in twelve months.

SAP ERP has three modules or sections that help with the installation areas like the development, quality, and deployment of SAP. SAP takes or collects the data from each of the departments and the processes, and then it gets put into the area that deals with quality in SAP. The signoff of the UAT and any other agreements is done before proceeding with the final deployment.

The product's deployment was carried out in my company with the help of a consultant from SAP and a third-party integrator.

From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it. Currently, I don't think the product offers my company any return on investment.

I rate the product's price a nine on a scale of one to ten, where one is cheap or affordable, and ten is really expensive. The solution is expensive.

SAP ERP's maintenance can be described as an ongoing process. Ongoing maintenance is required in the product, owing to issues like bugs and the fact that the processes are not integrated well enough.

I rate the overall product a seven out of ten.

I mostly work with SAP implementation projects as a project manager.

Implementation of a new ERP system usually does not give you immediate measurable benefits, but it helps you to evaluate how the company functions and improve internal business processes, this is where most benefits can be seen. Plus long-term effects in data quality and transparency, better-balanced decision making, higher satisfaction and motivation of employees, and internal and external image of the company. 

The most valuable features depend on the company's needs and area of expertise. For example, PP is quite an important module for industrial companies, but FI-CO is the most useful module for any company.

SAP is more reliable in terms of data quality than other systems, but it still has room for improvement. If it is planned well, it can really help users avoid mistakes. However, sometimes the cost is not reasonable, usually, it is the case of smaller companies.

I have been using it for many years, since 2014. We are currently using S/4HANA, which we use on-premises, but we plan to move to the cloud soon.

Stability is quite high. I would give it an eight out of ten. Sometimes the connection depends on the infrastructure and other things that are not exactly SAP's responsibility if we talk about on-premise solutions. Possible issues with stability could be partially resolved when moving to the cloud based solutions.

In terms of scalability, SAP offers quite a high grade for organizational change possibilities. It's manageable to plan organizational changes, and there is a lot of information available and SAP consultants on the market who can help with this.

In general, every SAP project is quite unique. It depends on how well we understand the requirements and what is expected from this implementation. The success of the whole implementation is actually meeting these expectations or maybe lowering expectations somewhere. I have participated in several end-to-end implementations, but the time varied for each deployment process and the processes differ in each company.

The pricing depends on the implementation functions. I work with implementations, and the cost varies depending on whether it's an internal or external team and the contractual basis or employees involved. Typically, it could start from 100,000 EUR and go up to 1 mio EUR and be much higher if we include more SAP solutions, locations, and cycles. The cost would vary greatly based on the specific requirements.

In comparison to others on the market, I would rate SAP ERP a nine out of ten. There is still room for improvement, as nothing is ideal. But it's one of the strongest on the market I have worked with.

It's good to learn from the best in this industry. And keep learning new things because sometimes you could be not aware that there are new solutions available to help you with your everyday tasks. And being in the area of professionals helps a lot.

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

The solution has helped organizations with the integration of other systems.

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

I have been using SAP ERP for approximately 10 years.

I rate the stability of SAP ERP a ten out of ten.

I rate the scalability of SAP ERP a ten out of ten.

I rate the support of SAP ERP a nine out of ten.

Positive

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

I have received a return on investment using SAP ERP.

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

I rate SAP ERP a nine out of ten.

Within the organization, I use SAP ERP on a daily basis.

The most significant elements of this solution are the ability to create a virtual product, a service product, and delivery.

Data analytics can be improved.

The problem with SAP is that whenever there is a modification, or if a new field needs to be added, they charge tens of thousands, hundreds, or even two hundred thousand dollars. That is not anything in which I am really interested. 

For instance, consider a single-use case. I have to enter the root causes for a certain operation or failure. That option does not exist anywhere in SAP, not in manufacturing, not in logistics, not in anything. It is completely missing.

The root cause analysis is very common across industries, yet SAP does not offer this option.

A line field or a metaparticle, for example, was delayed. If you have the choice to input the warehouse operator or if the person who submitted the document has the opportunity to enter, this has been postponed for N, X, Y, or Z reasons.

That would have been ideal, but sadly, that option is not available in SAP. I checked other modules, but that option does not exist anywhere.

I have been working with SAP ERP, for eight years.

It is a very stable product. I would rate the stability of SAP ERP a nine out of ten.

In terms of scalability, everything is very modular. It would be great if you could combine everything.

I would rate the scalability a five or six out of ten.

Technical support could be improved. It comes with an additional cost.

It was set up for me. I didn't have to do anything.

I am not sure. However, extensions cost approximately $100,000 or$200,000.

SAP ERP is a great product, but its flexibility is limited.

It's a great product, but it has been driven from the top. It has been driven from the top. It is not a customer-based solution. We are offered something as it is and we are expected to use it as it is.

I would rate SAP ERP a nine out of ten.