SAP ERP Reviews

Human capital management - time and payroll

• Standardization of processes
• Better control
• Ease of reporting
• Cost saving
• Working with the most comprehensive payroll solution in the world

• Employee/manager self-service
• The product is an on-premise version. SAP has already released SuccessFactors(SF), which is SaaS. Going forward, SAP will be making significant investments in developing SF.

I have used it for 10 years.

I have not really encountered any stability issues.

I have encountered scalability issues, but not to a critical extent.

Technical support is decent.

I have had a chance to work with Workday, SF and SAP ECC. I have worked with SAP ECC the most, being an established payroll and time solution in the market. SF is catching up, but that again is a product of SAP itself. We need to understand that SAP ECC is an on-premise system, whereas SF and Workday are cloud solutions, still evolving as far as payroll and time evaluation features are concerned. However, from the standpoint of other HR processes/workflows, those products have an edge over ECC.

Initial setup is a little complex when compared with Workday and SF.

Before choosing this product, PeopleSoft was considered.

Go for Workday or SuccessFactors as the system of record, and SAP ECC as the payroll and time management product, if you wish to process these functions in-house.

We implement this solution on-prem and on cloud for our clients. Our customers use it for their entire business process and end-to-end operations. It involves everything from production, to financial planning, sales and procurement. 

The most valuable part of ERP is the well-integrated technology. The different modules talk to each other very seamlessly. The solution is also multilingual and multi-currency. It provides that level of support and is highly flexible. When it comes to integration with third-party softwares you can integrate with a lot of technologies and a lot of different data feeds. If I'm selling something on Amazon and I want to check product performance, I can directly interface with SAP and see all the dashboards and reports. That is the beauty of SAP.

We face a lot of challenges with SAP. The support is very slow. When you do get a response, it's not as technical or as detailed as a customer would expect. I've also found them to be lacking in flexibility in terms of their pricing and they are not competitive with other solutions. If you have budget constraints, then SAP might be beyond your reach; they never provide any discounts. Our on-prem customers don't want the cloud model for now because they are concerned about their data transparency, but SAP won't offer an on-prem license. Those are the challenges we currently face.

I've been using this solution for 15 years. 

The solution is stable but there can be product bugs or performance issues. A couple of our customers have high volumes and a lot of interfaces. They are facing challenges in terms of stability when scaling. Several of our customers with retail businesses are currently in this position. We raised requests with SAP but the response was very poor and customers were totally fed up. SAP eventually provided a workaround temporary solution. The system is running but it's not up to the mark. 

The technical support provides valuable advice but they don't respond in a timely fashion. There are delays which create pressure for the customer and eventually they will lose business as a result and will move away from SAP. 

Neutral

As a consulting company, we can deploy ERP quickly. Our clients are unable to implement alone, it requires some expertise. Our last couple of deployments have taken six to eight months. The solution is easy to maintain but it requires support, either external or internal. SAP charges a maintenance fee that is quite high at 25% of your initial license cost. 

I rate this solution seven out of 10. 

SAP ERP can be used in manufacturing.

The most valuable features of SAP ERP are that its robust, user-friendly, and secure.

SAP ERP could improve by having better integration with other platforms.

I have been using SAP ERP for approximately 10 years.

SAP ERP is highly stable, it has been working fine.

The scalability of SAP ERP is very good.

I have not used the technical support from SAP ERP.

I would recommend this solution to others.

I rate SAP ERP a ten out of ten.

We use SAP ERP to support and manage our business process in areas, such as sales, manufacturing, distribution, shipping, financials, purchasing, marketing, opportunities, and quotations.

The solution has improved our organization by allowing us to simply take a product from concept to aftermarket by following the process of developing service for the company.

The most valuable features of SAP ERP are the general operations. It has a good way to manage a business and do financial reporting. Overall we are happy with the robustness of the solution.

Reporting is why most companies need to acquire business intelligence add-on solutions, and when it comes to SAP ERP, they could improve the reporting graphical representation of the data.

I have been using SAP ERP for approximately 12 years.

The solution is highly stable.

SAP ERP is very hard to scale, it is very time-consuming, and once fully implemented it is normally fixed.

We have approximately 350 users using the solution. It is extensively used, every single position in the company uses SAP, which includes but is not limited to, customer service, customer service managers, purchasing, purchasing director, finance, and finance controller.

We do not use support from SAP but we have third-party support.

The implementation of the solution took approximately one year. However, this might seem like a long time but it is typical for ERP solutions.

We used consultants to do the implementation of the solution. I have heard from colleagues the experience was not very good.

We have an internal team of seven that does all the maintenance and support of the solution.

I would advise those wanting to implement the solution to use a good consultant.

The solution has been in the market for a long time. It does what it says that is going to do but it requires a lot of knowledge of the business and stabilization takes time. Once it is stable, it does everything it should be doing. Any additional changes make it a little bit difficult, once you make a decision, that decision has to be carried out for the life cycle of the solution.

I rate SAP ERP a seven out of ten.

I'm the company manager and we are customers of SAP. 

Control and governance are the best features of SAP. We have good support as well and there is a big ecosystem around SAP where we can get technical support. 

SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved. 

I've been using this solution for 10 years. 

This solution is stable.

The solution is scalable. There are four plants in my area and about 100 people using SAP. There are many, many more users worldwide. 

We are satisfied with the technical support. 

We used JD Edwards before SAP and as a corporate move, all the plants went over to SAP and our department also moved eventually. The company chose a good product. 

The initial setup is somewhat difficult but with the kind of support we have it's not a problem. The installation or implementation is a tough thing for SAP, there are multiple factors which have to be taken into consideration.

For larger companies, I think SAP is the best solution we have in ERP.

I would rate this solution an eight out of 10. 

We are using this solution for enterprise resource planning.

The most valuable feature is the robust workflows that SAP provides to us in our organization. Overall, I find it the best ERP solution compared to other similar solutions.

The problem for us, we are one company that has seven home markets. Argentina, Brazil, Chile, Colombia, Ecuador, and Peru. When we need to configure, modify rules, change policies, or taxes rules, when we move currencies around based on our other financial results, it can get very complicated. When we try to join everything together we have some problems. However, the process good, all of our material and procurement processes are going well. The problem is trying to consolidate the financial reports and this is where I have problems.

I have been using SAP ERP for approximately six years.

I rate SAP ERP a nine out of ten.

All of our business transactions happen in ERP. 

All SAP solutions are quite costly. They could be cheaper. The license costs are pretty high. 

We have been using SAP ERP for more than a decade. 

SAP ERP is stable. 

SAP ERP is scalable. We have some five to ten thousand SAP ERP users. 

Their tech support is always good. 

We deployed in-house. Some 200 members of our technical team were involved. They were in roles like manager, engineer, admin, and support team member. 

I would recommend this solution. 

My company wants to change from the legacy system to the new system and new technology.

They also want it to be on-prem. 

Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.

They provide a full service. 

My company has been using SAP ERP for ten years.

On average, the companies that use SAP ERP have around 50 users. 

=> I mean that related to license, company may has over 200 or 300 employees, but company only buys 50 account for 50, 70 end-users to use system.

Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely. 

SAP is more expensive than some of its competitors.

I would rate SAP ERP an 8.5 out of ten. Not a ten because the solution could be cheaper.