What is our primary use case?
My main use case for SignNow is that it is a great electronic signature software, irrespective of my company's industry. It is a software as a service solution for anyone who wants to get their contracts, agreements and proposals digitally signed, and also manage their documents from multiple devices seamlessly. It is relatively easier to configure and use than other software in the market, especially its alternatives. The usability of the solution is also great. In my organization, we use SignNow to get the documents electronically signed, where we save a lot of time and also reduce errors. We work with multiple vendors, partners, and other OEMs who are in different countries and work on different time zones. It is easy and convenient to use SignNow and get the documents verified and signed. It is a great tool that should be practiced in every organization.
A specific example of a workflow where SignNow really made a difference for me is when I wanted to send some documents, such as invoices and other documents to remind our customers about their payments for our services. We use SignNow and it is very easy to use for both recipient and sender on both ends. Customers are very happy with this tool because they can log in on their mobile phones or they are able to sign the document easily and send it back, saving a lot of time. They do not have to come all the way to our office, so they are able to save a lot of time.
What is most valuable?
The best features SignNow offers include being an outstanding e-signature application, really easy to use, and makes uploading and downloading documents go more quickly. It is also simple to add fields and signatures. It has a very user-friendly and intuitive mobile app and also an intuitive user interface.
The mobile app helps our team and our clients because especially for our clients, it is very comprehensive and a must-have, especially on their mobile. They are able to send documents on the go or even when remotely working and send them back to us, saving a lot of time. The mobile app is also very easy to use and convenient and reliable. The intuitive and user-friendly interface is very easy to navigate and customize, making it very easy to use this platform for both technical and non-technical users. They enjoy it.
I would also like to highlight the drag-and-drop user interface. The formatting of the documents is also top-notch.
SignNow has positively impacted my organization by providing peace of mind because our clients appreciate this tool. SignNow is very easy to use, and we are able to send documents for them to be signed on time, and they are able to sign and send them back. They have also been able to save a lot of time and cost by not coming to our offices to sign the documents. There has also been a reduction of human error, so the efficiency has increased. We are very happy about that. It also allows for remote work where we can use this tool while working at home or remotely, sending documents to our colleagues or team members. We are able to collaborate on the document efficiently. It also provides a digital record of signatures in chronological order and offers a cloud-based storage option where it is easy to access the documents as long as you have an internet connection.
What needs improvement?
Regarding how SignNow can be improved, I think the user interface could see some updates, which would be nice. Customer service could also improve, and lastly, more flexibility on advanced notifications when software updates are implemented would be beneficial.
About the needed improvements, I appreciate that the cost is very effective compared to other alternatives, and I do not have a problem with the cost. However, customer support should be more proactive and reachable. Adding more methods such as phone calls, chat, and email for alternative methods of interacting with customer service would be great.
I do not think there are any other improvements that SignNow needs that I have not mentioned.
For how long have I used the solution?
I have been using SignNow for the past five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
I think this tool is very scalable because I have not seen any downtime or lagging since we started using this tool. It has handled my organization's needs efficiently.
How are customer service and support?
The customer support is great but should improve by adding more channels to be reached on.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, I was using QuickBooks Online.
I switched from QuickBooks Online to SignNow because SignNow allows for greater access and flexibility for a remote or semi-remote workforce, making it a greater solution compared to its competitors. It provides a seamless signature experience for both the recipient and the sender of the document, and so far, everything has been going well. The customer support is also great, and the cost is very affordable, making it a better option than the other alternatives.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that the pricing is very competitive and very affordable. Even a small organization can afford this tool. Its affordability is on the higher side. The setup is very easy, and everyone can set this tool up and start using it.
What about the implementation team?
I purchased SignNow through the AWS Marketplace.
What was our ROI?
I have seen a return on investment because remote collaboration has enhanced.
Additionally, the security posture has increased, and we have saved time and cost.
In terms of specific outcomes, when I compare SignNow with our previous tool, I see SignNow has been able to save about 70% of our time because the documents are signed faster. The clients do not have to come to our offices to sign, so cost is also reduced by 40%, thanks to SignNow.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the pricing is very competitive and very affordable. Even a small organization can afford this tool. Its affordability is on the higher side. The setup is very easy, and everyone can set this tool up and start using it.
Which other solutions did I evaluate?
Before choosing SignNow, I evaluated other options such as Google Workspace and Insightly.
What other advice do I have?
My advice for others looking into using SignNow is that if an organization needs a simple yet extremely efficient piece of software that allows your team to distribute, execute, and deliver agreements from anywhere, anytime, then SignNow is the real deal.
Before we wrap up, I want to say I am happy because we have been able to collaborate remotely, especially while sharing documents with any department. My team experience has been a pleasant one, thanks to SignNow. Managing our documents has also been very seamless and straightforward. I would rate this product a 9 out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?