Skype for Business Reviews

We use Skype for Business to host and attend company meetings. It is primarily used for virtual meetings and video calls.

The GUI is very user-friendly.

The technical support from Microsoft needs to be improved.

We have been using Skype for Business for between two and three years.

This is a scalable product. We have approximately 500 users. We have managers, three administrators, engineers, and developers that use it.

Troubleshooting problems with Microsoft is very hard. This is something that should be improved. The support should also be faster.

We also use Cisco Meeting Server, Cisco Webex, and Adobe Connect.

All of the platforms are very good and of high quality.

Skype for business is straightforward to install.

Only one person is required to maintain and support this product.

The licensing is billed on a yearly basis.

Overall, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

We use the solution for virtual meetings.

Skype for Business has good performance.

The cost of Skype for Business has room for improvement.

I have been using the solution for one year.

The solution is stable.

The solution is scalable and is capable of working on every appliance on every operating system.

I previously used WebEx and we are still using Zoom. Zoom offers a cheaper license than Skype for Business.

The initial setup is straightforward. We only have to click on a link.

A license is required to use the solution.

I give the solution an eight out of ten.

We stopped using the solution because we no longer communicate with the other group that held the license for Skype for Business.

I recommend the solution. Skype for Business offers good audio quality and excellent video quality. There wasn't a lot of demand for our network resources.

Our team of six uses the solution for virtual meetings. 

The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files. 

The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM. 

I have been using the solution for two years. 

The solution is stable. 

For our purposes, the solution works fine and we have no need to scale. 

We use a free version of the solution so we don't need specific support. If we have problems, we search Microsoft forums to find solutions. 

The setup takes a day and requires some knowledge of configuration and deployment.

We outsourced implementation to one Microsoft technician skilled in setup and deployment of the solution and other Microsoft products such as SharePoint. 

Most of the IT ecosystems in Iran use Microsoft solutions because they are free for us. We crack them and pay no fees when configuring servers, downloading packages, or using Skype. 

We also use WhatsApp and Telegram for small meetings.

I rate the solution a nine out of ten. 

We use Skype for all of our video conference purposes.

Skype for Business and video conferencing makes it easier to work from home.

The most valuable feature is stability.

The quality of calls has to be improved. I don't know whether it is a server problem that is taking away from the quality, but I have found that it is sometimes poor.

We have had trouble with scalability when trying to host large meetings.

We have been using Skype for Business for close to three years.

Stability is good but there are issues with call quality.

I would rate scalability average because I have found that there is an upper limit to the number of people that can be added to a conference. I'm not sure whether it is depending on the license that my organization has, but I do find that scalability is an issue in a large conference scenario.

It is used across our organization, with close to 15,000 or 16,000 users.

Our in-house team is responsible for technical support, although if they cannot handle the problem then they contact Skype. When this has happened, our problems have been resolved very fast.

I have been receiving meeting invitations from outside of our organization using other solutions, such as Webex. When I attend those meetings I use their software.

Our in-house IT group pre-installed this solution for me. They also handle our support.

I would rate this solution a nine out of ten.

We use Skype for Business for virtual meetings.

It's a good product, we like using it.

The initial setup could be simplified.

I have been using Skype for Business for approximately 10 years.

We are using the older version, but it is enough for us.

We have no problems with the stability of Skype for Business.

We have 300 users on all levels using this solution.

I have not contacted technical support.

The initial setup was not easy. You must have experience.

I completed the setup myself.

We purchased an open license.

We own the license. You can buy a license once and use it for a long time. If you do not want to upgrade or you don't need to upgrade the license, you can keep it for a long time.

This is not a solution I would recommend. We purchased the license approximately six years ago. If you are thinking about using this solution, I would recommend purchasing a new cloud-based license. They should use Teams. I would recommend Teams. Skype is outdated.

I would Skype for Business a seven out of ten.

My primary use case is for virtual meetings. 

The most valuable feature is how useful it has been for virtual meetings during the pandemic. 

This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release. 

I have been using Skype for Business for four years. 

The stability of this solution is perfect. I would rank it a ten out of ten. 

This solution is scalable. The conference calls can be between many people. 

I have never dealt with technical support. 

Installation is straightforward. It takes a few minutes. It's part of the Microsoft Office Suite, so when you install Office, you get all these tools together. 

I implemented through an in-house team. 

There is a licensing cost, as far as I know, but I'm not sure how much it costs. If you buy the Microsoft suite, you get this product as well. So if you are already installing the suite, you get all these tools together. 

I did not evaluate any other solutions before using Skype for Business. 

The performance is pretty good. This is a mature application with no bugs, and I have no complaints. There are over 500 people using Skype for Business in my organization. But I know that Microsoft intends to end this software and move all users to Teams, so I'm not sure if my recommendation of this software will be of use to people who are looking to implement it. 

I would rate Skype for Business an eight out of ten. 

Our primary use case is for chat and we use it for internal meetings. We also have a federation between a couple of companies, so we also use it for virtual meetings across those companies that we have the federation with. It is our preferred chat and video solution nowadays. 

My last customer used it and Polycom, but Polycom was historic because of the meeting rooms. And the meeting rooms tended to be set up for Polycom, so if you were doing meetings from one meeting room to another one, then we'd switch to Polycom. Otherwise, it was Skype For Business.

The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it. If you actually see in Skype For Business that they're online and free, and you just put your question into there, it's a lot faster. The increase in productivity for messaging people is the number one reason for using it.

With respect to installing it in a large multinational, I find that installing it so that it gives decent performance across the company, can be a bit of black science. The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue. That's not just an issue with Skype For Business. That's pretty much across the board with unified communication systems.

What I'd really love them to provide would be an easy method of linking or connecting to other Skype For Business personnel in other companies who are also using Skype For Business without having to set up a federation. There are lots and lots of companies now using Skype For Business with other unified communications products. You can send someone a link, and then they can come into your Skype For Business meeting. We have issues trying to do Skype For Business.

I've been using this solution since 2006 when it was called Communicator. It's actually been 14 years. 

We quite often see glitches where it jitters and stuff like this, but that's all to do with the wide-area network links. I'm sure we could improve that if our unified communications guys had better tooling and understanding of the complexities. What we see is that in most companies the implementation is not optimal.

I haven't actually had to contact Microsoft support about Skype For Business related issues. Technical support with Microsoft depends upon your support contracts. If you're paying for the highest level, then it's absolutely fantastic.

You get what you pay for. The standard support contract is no worse or better than any other company. I have to say, the few times that I've had to call Microsoft with a priority support call, and the technical account manager gets put on it and keeps on top of the Microsoft side and stuff, then that goes really well. As well as you could expect it to go. I don't have any experience with Microsoft technical support when it comes down to Skype For Business.

Times in the past with respect to Azure issues that I was experiencing, I know that both the premium and the next level down, they were both absolutely fine. I always ended up talking to people that knew their stuff and when it was resolvable, it got resolved.

I definitely recommend the product. If you are in a complex distributed environment, with offices with varying levels of connection and various different bandwidths of connections and latency, that it's worth spending the extra money to get someone who really knows their stuff with respect to unified communications to set up Skype For Business across their organization. Someone that understands the pitfalls, because how your infrastructure is built is key to whether you're going to get a decent and stable experience or not.

I would rate it a nine out of ten. I would give it this rating purely because of the fact that when it gets installed across a complex environment, you really need someone who knows their stuff to install it. But once it's installed properly, it's absolutely fine. It does what it says on the tin.

Our primary use case is for virtual meetings and video communication. We also use it to send files via the group chat. I'm a data analyst and we are customers of Skype.

I think it's a good solution and provides us with a good option for virtual meetings. I've never had any problems.

The stability is sometimes a bit wobbly and could be improved. 

I've been using this solution for a year. 

The stability is fine but there is some room for improvement. 

We previously used Zoom and we also had an in-house messaging system developed within the company. 

I wasn't involved in the initial setup, deployment was carried out by our IT department and the company has around 150 users. 

I rate the solution eight out of 10.