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Nivedan Kedia - PeerSpot reviewer
Consultant (M&A/R) at Deloitte
Real User
Jun 17, 2022
It's useful for instant messaging, but it doesn't store old messages and it could be more stable
Pros and Cons
  • "I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
  • "I think Skype for Business is scalable."
  • "Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
  • "Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online."

What is our primary use case?

We only use Skype for instant messaging.

What needs improvement?

Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Skype for Business could be more stable. 

Buyer's Guide
Skype for Business
April 2026
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant. 

What other advice do I have?

I rate Skype for Business Five out of 10. I would not recommend it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Product Line Manager at Edgecore
Real User
May 17, 2022
Simple installation, overall simple to use, but lacking stability
Pros and Cons
  • "The most valuable feature of Skype for Business is overall it is an okay solution."
  • "The most valuable feature of Skype for Business is overall it is an okay solution."
  • "Skype for Business is not stable."
  • "Skype for Business is not stable."

What is our primary use case?

I use Skype for Business for communication.

What is most valuable?

The most valuable feature of Skype for Business is overall it is an okay solution.

For how long have I used the solution?

I have been using Skype for Business for approximately two years.

What do I think about the stability of the solution?

Skype for Business is not stable.

What do I think about the scalability of the solution?

The scalability of Skype for Business is not very good.

We have approximately 10 to 15 users using this solution in my organization.

How are customer service and support?

Skype for Business is easy to use and we did not need to contact the support.

Which solution did I use previously and why did I switch?

I previously used Microsoft Messenger, which is now merged into Skype for Business.

What about the implementation team?

We have 10 engineers and managers that do the deployment and support of solutions.

What's my experience with pricing, setup cost, and licensing?

Our company pays for a license for us to use the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Skype for Business a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Skype for Business
April 2026
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,438 professionals have used our research since 2012.
Chris Biemans - PeerSpot reviewer
Senior ICT Consultant at CGI Inc
Real User
Apr 30, 2022
Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams
Pros and Cons
  • "The solution is stable and scalable."
  • "The stability was good; there are no bugs or glitches, it doesn't crash or freeze, and it's reliable."
  • "Microsoft Teams, as I see it now, is more useful than Skype for Business."
  • "Microsoft Teams, as I see it now, is more useful than Skype for Business."

What is our primary use case?

The solution is primarily used for communication, file transfer, and everything around our work.

How has it helped my organization?

While I used the solution recently, I now have another job. I work for another firm and they use Microsoft Teams.

What is most valuable?

It was handy for when you were working from home. 

The solution is stable and scalable. 

What needs improvement?

Microsoft Teams, as I see it now, is more useful than Skype for Business. It's more integrated and it's the next step for us. We'd like Skype for Business to be better integrated with Microsoft. 

For how long have I used the solution?

While last year I used Skype for Business and in the team I'm now on, everything is on Microsoft Teams.

What do I think about the stability of the solution?

The stability was good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability is quite good. We are quite happy with its ability to expand.

There are 5,000 or 6,000 users. Everyone uses it. We were all working from home and we had to communicate, and, therefore, we used Skype for Business.

How are customer service and support?

I can't speak to the technical support. I only used this as a user and I have no complaints about it.

Which solution did I use previously and why did I switch?

I've been using Skype for Business as well as Microsoft Teams.

We also used WebEx.

How was the initial setup?

The initial setup is straightforward and it didn't cost me much time to learn, to understand how Skype for Business can work with something else, for example, SAP.

What about the implementation team?

I set up the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The solution does require a license. I'm not sure if it's monthly or yearly.

It was another department that was responsible for licensing. I was responsible for the software implementation.

What other advice do I have?

I'd rate the solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Principal Engineer at Dell EMC
Real User
Apr 26, 2022
Communication and collaboration tool with multi-device setup, but lacks dynamic file updating
Pros and Cons
  • "One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
  • "We had a very good experience with Skype for Business; it was a helpful tool, and one of the best tools I've ever worked with."
  • "The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
  • "The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."

What is our primary use case?

Skype for Business was one of the prime tools we used to communicate with vendors. We also used it for communicating with other employees internally, within our organization.

What is most valuable?

We had a very good experience with Skype for Business. It was a helpful tool, and one of the best tools I've ever worked with. It's just that our organization is now starting to use Microsoft Teams, so people are diverted into that tool slowly and steadily. We can organize meetings and send across files on it, e.g. there are a lot of options you can use on Microsoft Teams. Both Skype for Business and Microsoft Teams have multiple advantages.

One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere.

What needs improvement?

Dynamic file updating is a feature I haven't seen on Skype for Business. It's an area for improvement, e.g. I've seen that feature on Microsoft Teams, but not on this tool. If I send one file and shared it with 10 resources, for example, those 10 resources can update that file dynamically all at once, at the same time. Being able to update a file dynamically, by more than one resource, is one of the best features that isn't available on Skype for Business.

What do I think about the stability of the solution?

Skype for Business is a stable tool. It's just that our organization has moved to Microsoft Teams, but I found Skype for Business to be stable.

What do I think about the scalability of the solution?

Scalability is present in Skype for Business, e.g. you can use it to participate in one-to-one chats, and you can have a call with multiple people on it. If you have an organization with 3,000 people, you can manage it very nicely on Skype for Business. The tool can also scale from 10,000 to 20,000 users. It's a scalable tool.

What other advice do I have?

We have Skype for Business in our organization, and our last usage of it was six months ago.

I'm unable to comment on the initial setup of Skype for Business, because the installation was done by our IT team. Our team just used the tool. My work is on IT infrastructure, and Skype for Business is one of the communication tools that our local IT team provided to us. Our IT team took care of the installation.

Everyone in our organization used Skype for Business. Everyone was using the same thing, because there was no other option that time. Slowly and steadily, people went on to use Microsoft Teams, and I started using Zoom for meetings, because once the pandemic came in, everything was remote. Our organization wanted a tool which had better quality, or could be a better way to communicate, so we went onto Zoom and Microsoft Teams. Prior to those two tools, we used Skype for Business.

I'm rating Skype for Business seven out of ten. It's a really good solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Ali Jafari - PeerSpot reviewer
Voip Engineer at APK
Real User
Apr 3, 2022
User-friendly GUI, straightforward to install, and good quality video
Pros and Cons
  • "The GUI is very user-friendly."
  • "Overall, this is a good product and I recommend it."
  • "The technical support from Microsoft needs to be improved."
  • "The technical support from Microsoft needs to be improved."

What is our primary use case?

We use Skype for Business to host and attend company meetings. It is primarily used for virtual meetings and video calls.

What is most valuable?

The GUI is very user-friendly.

What needs improvement?

The technical support from Microsoft needs to be improved.

For how long have I used the solution?

We have been using Skype for Business for between two and three years.

What do I think about the scalability of the solution?

This is a scalable product. We have approximately 500 users. We have managers, three administrators, engineers, and developers that use it.

How are customer service and support?

Troubleshooting problems with Microsoft is very hard. This is something that should be improved. The support should also be faster.

Which solution did I use previously and why did I switch?

We also use Cisco Meeting Server, Cisco Webex, and Adobe Connect.

All of the platforms are very good and of high quality.

How was the initial setup?

Skype for business is straightforward to install.

What about the implementation team?

Only one person is required to maintain and support this product.

What's my experience with pricing, setup cost, and licensing?

The licensing is billed on a yearly basis.

What other advice do I have?

Overall, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wafaa Salah - PeerSpot reviewer
Professor at a university with 1,001-5,000 employees
Real User
Top 10
Mar 22, 2022
Scalable and easy to install communication tool, but its group feature needs improvement
Pros and Cons
  • "Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
  • "I would recommend Skype for Business to others, because it's good."
  • "The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
  • "Skype for Business is not suitable for giving lectures."

What is our primary use case?

We use Skype for Business as a tool for our online lectures. We're using it as an online platform for the tutorials and lectures we give our students.

What is most valuable?

I find Skype for Business a good solution. It works well. The tool can be nice if I'm talking to one of my colleagues, or doing a small session where I don't have to share content, or where I don't have to divide students to groups, or make a group work together.

What needs improvement?

Skype for Business is not suitable for giving lectures. Tools more suitable for online lectures are Zoom and Microsoft Teams, because you can divide students into groups. I didn't see this feature in Skype for Business, and if it's there, I don't know that it's there.

For how long have I used the solution?

I've been using Skype for Business since COVID-19 started, e.g. 2020. The coronavirus makes us use these technologies extensively.

What do I think about the stability of the solution?

The stability of Skype for Business is based on the internet, e.g. if your internet is good, then the tool is good. If your internet is not good, then the tool is not good.

What do I think about the scalability of the solution?

I find Skype for Business easy to expand. It's scalable.

How was the initial setup?

Installing Skype for Business was easy. We installed in 10 years ago, and we use it like a phone. We call our friends who are abroad, e.g. instead of using international minutes in our mobiles, we use Skype as a technology to call our colleagues. Installation was easy, and its available on mobile and on the computer. I installed Skype for Business myself.

What's my experience with pricing, setup cost, and licensing?

I never paid for a Skype for Business license as it's free on my device, but Zoom, we pay $20 a month.

Which other solutions did I evaluate?

I evaluated Zoom and Microsoft Teams.

What other advice do I have?

I don't have information on how many users can use Skype for Business at the same time, because I didn't use it with students. I used it to call my friends, e.g. just one or two friends, and not more than that number.

I would recommend Skype for Business to others, because it's good. It's a good software to talk to others. Even old people are using the tool.

My rating for Skype for Business is seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aliyar Balikci - PeerSpot reviewer
Information Technology Senior Administrator at Genpa
Real User
Jan 9, 2022
Great for virtual meetings, and dependable but the setup is complex
Pros and Cons
  • "It's a good product, we like using it."
  • "We have no problems with the stability of Skype for Business."
  • "The initial setup could be simplified."
  • "This is not a solution I would recommend."

What is our primary use case?

We use Skype for Business for virtual meetings.

What is most valuable?

It's a good product, we like using it.

What needs improvement?

The initial setup could be simplified.

For how long have I used the solution?

I have been using Skype for Business for approximately 10 years.

We are using the older version, but it is enough for us.

What do I think about the stability of the solution?

We have no problems with the stability of Skype for Business.

What do I think about the scalability of the solution?

We have 300 users on all levels using this solution.

How are customer service and support?

I have not contacted technical support.

How was the initial setup?

The initial setup was not easy. You must have experience.

What about the implementation team?

I completed the setup myself.

What's my experience with pricing, setup cost, and licensing?

We purchased an open license.

We own the license. You can buy a license once and use it for a long time. If you do not want to upgrade or you don't need to upgrade the license, you can keep it for a long time.

What other advice do I have?

This is not a solution I would recommend. We purchased the license approximately six years ago. If you are thinking about using this solution, I would recommend purchasing a new cloud-based license. They should use Teams. I would recommend Teams. Skype is outdated.

I would Skype for Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technology Manager at City of Markham
Real User
Jan 9, 2022
Convenient and easy to use but could be more collaborative
Pros and Cons
  • "People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
  • "People are now able to virtually collaborate with their staff and have a conference call."
  • "We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
  • "We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."

What is our primary use case?

We use it for our internal communication.

What is most valuable?

In terms of what I have found most valuable - with COVID people are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype. It's not a great tool, but it meets our need right now.

What needs improvement?

We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things.

For how long have I used the solution?

We have been using Skype for Business from right when Skype introduced it - many years.

What do I think about the stability of the solution?

For the last two years, we have been using it and it has been stable. People are not getting dropped out from meetings. We are able to have 50 users in a meeting. It is something that is available as part of our enterprise agreement with Microsoft, so there is no additional cost.

How are customer service and support?

As part of our EA, we have support. Usually we also have a dedicated account manager for any Microsoft product, not just the Skype, if we are not able to get support. We never had any problems with Skype. We never had to call in for technical support since it was set up and running. Periodically, we continue to apply patches and upgrades. So far, we never had any issues and there was never a need to make a call to Microsoft to resolve any issue, but we do have support in place, and if we don't get prompt response, then we have the account manager to escalate and, usually, the account manager is able to assign a technical lead expert to help us resolve the issue in a quick manner.

What other advice do I have?

I think Skype for Business has been discontinued, so I don't think anybody should be interested in implementing it. Microsoft is not selling it anymore, but the product is still supported until the end of 2023.

On a scale of one to ten, I would give Skype for Business a six.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Download our free Skype for Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
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Buyer's Guide
Download our free Skype for Business Report and get advice and tips from experienced pros sharing their opinions.