I use the solution to make calls and talk to colleagues. I use it mostly to chat with people inside the company and make international calls.
Procurement Manager at EXCEED IT Services
Helps to make international calls but needs to improve scalability and user experience
Pros and Cons
- "The product helps me make international calls."
- "I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."
What is our primary use case?
What is most valuable?
The product helps me make international calls.
What needs improvement?
I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability.
What do I think about the stability of the solution?
The tool is not stable since some calls just don't get through. I would rate it a five out of ten since it doesn't happen every time.
Buyer's Guide
Skype for Business
February 2026
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What do I think about the scalability of the solution?
I would rate the solution's scalability a three out of ten. My company has 200 users for it.
Which solution did I use previously and why did I switch?
I have used Teams before.
How was the initial setup?
The product's setup is not complex and takes around three hours to complete.
What other advice do I have?
I would rate the solution a six out of ten. You can use the product without any training. However, I feel that Teams is better than Skype in terms of scalability, user experience, app integration, etc.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Office Ohrid at AGENCY FOR REAL ESTATE CADASTRE
Good performance, easy to deploy, and stable
Pros and Cons
- "The solution is scalable and is capable of working on every appliance on every operating system."
- "The cost of Skype for Business has room for improvement."
What is our primary use case?
We use the solution for virtual meetings.
What is most valuable?
Skype for Business has good performance.
What needs improvement?
The cost of Skype for Business has room for improvement.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable and is capable of working on every appliance on every operating system.
Which solution did I use previously and why did I switch?
I previously used WebEx and we are still using Zoom. Zoom offers a cheaper license than Skype for Business.
How was the initial setup?
The initial setup is straightforward. We only have to click on a link.
What's my experience with pricing, setup cost, and licensing?
A license is required to use the solution.
What other advice do I have?
I give the solution an eight out of ten.
We stopped using the solution because we no longer communicate with the other group that held the license for Skype for Business.
I recommend the solution. Skype for Business offers good audio quality and excellent video quality. There wasn't a lot of demand for our network resources.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Skype for Business
February 2026
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,976 professionals have used our research since 2012.
CEO at Norahand
An easy-to-use solution for chatting and transferring files
Pros and Cons
- "The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
- "The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
- "The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
- "The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
What is our primary use case?
Our team of six uses the solution for virtual meetings.
What is most valuable?
The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files.
What needs improvement?
The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
For our purposes, the solution works fine and we have no need to scale.
How are customer service and support?
We use a free version of the solution so we don't need specific support. If we have problems, we search Microsoft forums to find solutions.
How was the initial setup?
The setup takes a day and requires some knowledge of configuration and deployment.
What about the implementation team?
We outsourced implementation to one Microsoft technician skilled in setup and deployment of the solution and other Microsoft products such as SharePoint.
What's my experience with pricing, setup cost, and licensing?
Most of the IT ecosystems in Iran use Microsoft solutions because they are free for us. We crack them and pay no fees when configuring servers, downloading packages, or using Skype.
Which other solutions did I evaluate?
We also use WhatsApp and Telegram for small meetings.
What other advice do I have?
I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant (M&A/R) at Deloitte
It's useful for instant messaging, but it doesn't store old messages and it could be more stable
Pros and Cons
- "I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
- "I think Skype for Business is scalable."
- "Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion."
- "Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online."
What is our primary use case?
We only use Skype for instant messaging.
What needs improvement?
Whenever someone is using a messaging platform, the messages needs to be stored. In Skype for Business, the message will not be seen later on if you're not online. It isn't useful, in my opinion.
For how long have I used the solution?
Two years.
What do I think about the stability of the solution?
Skype for Business could be more stable.
What do I think about the scalability of the solution?
I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant.
What other advice do I have?
I rate Skype for Business Five out of 10. I would not recommend it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Simple installation, overall simple to use, but lacking stability
Pros and Cons
- "The most valuable feature of Skype for Business is overall it is an okay solution."
- "The most valuable feature of Skype for Business is overall it is an okay solution."
- "Skype for Business is not stable."
- "Skype for Business is not stable."
What is our primary use case?
I use Skype for Business for communication.
What is most valuable?
The most valuable feature of Skype for Business is overall it is an okay solution.
For how long have I used the solution?
I have been using Skype for Business for approximately two years.
What do I think about the stability of the solution?
Skype for Business is not stable.
What do I think about the scalability of the solution?
The scalability of Skype for Business is not very good.
We have approximately 10 to 15 users using this solution in my organization.
How are customer service and support?
Skype for Business is easy to use and we did not need to contact the support.
Which solution did I use previously and why did I switch?
I previously used Microsoft Messenger, which is now merged into Skype for Business.
What about the implementation team?
We have 10 engineers and managers that do the deployment and support of solutions.
What's my experience with pricing, setup cost, and licensing?
Our company pays for a license for us to use the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Skype for Business a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Systems Administrator at Gama Türkerler Ortaklığı
High availability, scalable, and but difficult user interface
Pros and Cons
- "I have found Skype for Business to be stable."
- "Skype for Business is a scalable solution and we have approximately 350 people using this solution across all departments."
- "Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
- "Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."
What is our primary use case?
We are using Skype for Business mostly for meetings.
What needs improvement?
Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with.
For how long have I used the solution?
I have been using Skype for Business for approximately four years.
What do I think about the stability of the solution?
I have found Skype for Business to be stable.
What do I think about the scalability of the solution?
Skype for Business is a scalable solution.
We have approximately 350 people are using this solution. All departments are using it.
How are customer service and support?
The support for Skype for Business is good.
How was the initial setup?
The initial setup of Skype for Business was simple.
What about the implementation team?
We did the deployment of Skype for Business in-house.
What's my experience with pricing, setup cost, and licensing?
We are using the subscription-based version of Skype for Business. There is a free version of the solution.
What other advice do I have?
We are in the process of moving to Microsoft Teams and it is integrated into Microsoft Office.
I rate Skype for Business a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Professor at a university with 1,001-5,000 employees
Scalable and easy to install communication tool, but its group feature needs improvement
Pros and Cons
- "Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
- "I would recommend Skype for Business to others, because it's good."
- "The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
- "Skype for Business is not suitable for giving lectures."
What is our primary use case?
We use Skype for Business as a tool for our online lectures. We're using it as an online platform for the tutorials and lectures we give our students.
What is most valuable?
I find Skype for Business a good solution. It works well. The tool can be nice if I'm talking to one of my colleagues, or doing a small session where I don't have to share content, or where I don't have to divide students to groups, or make a group work together.
What needs improvement?
Skype for Business is not suitable for giving lectures. Tools more suitable for online lectures are Zoom and Microsoft Teams, because you can divide students into groups. I didn't see this feature in Skype for Business, and if it's there, I don't know that it's there.
For how long have I used the solution?
I've been using Skype for Business since COVID-19 started, e.g. 2020. The coronavirus makes us use these technologies extensively.
What do I think about the stability of the solution?
The stability of Skype for Business is based on the internet, e.g. if your internet is good, then the tool is good. If your internet is not good, then the tool is not good.
What do I think about the scalability of the solution?
I find Skype for Business easy to expand. It's scalable.
How was the initial setup?
Installing Skype for Business was easy. We installed in 10 years ago, and we use it like a phone. We call our friends who are abroad, e.g. instead of using international minutes in our mobiles, we use Skype as a technology to call our colleagues. Installation was easy, and its available on mobile and on the computer. I installed Skype for Business myself.
What's my experience with pricing, setup cost, and licensing?
I never paid for a Skype for Business license as it's free on my device, but Zoom, we pay $20 a month.
Which other solutions did I evaluate?
I evaluated Zoom and Microsoft Teams.
What other advice do I have?
I don't have information on how many users can use Skype for Business at the same time, because I didn't use it with students. I used it to call my friends, e.g. just one or two friends, and not more than that number.
I would recommend Skype for Business to others, because it's good. It's a good software to talk to others. Even old people are using the tool.
My rating for Skype for Business is seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Senior Administrator at Genpa
Great for virtual meetings, and dependable but the setup is complex
Pros and Cons
- "It's a good product, we like using it."
- "We have no problems with the stability of Skype for Business."
- "The initial setup could be simplified."
- "This is not a solution I would recommend."
What is our primary use case?
We use Skype for Business for virtual meetings.
What is most valuable?
It's a good product, we like using it.
What needs improvement?
The initial setup could be simplified.
For how long have I used the solution?
I have been using Skype for Business for approximately 10 years.
We are using the older version, but it is enough for us.
What do I think about the stability of the solution?
We have no problems with the stability of Skype for Business.
What do I think about the scalability of the solution?
We have 300 users on all levels using this solution.
How are customer service and support?
I have not contacted technical support.
How was the initial setup?
The initial setup was not easy. You must have experience.
What about the implementation team?
I completed the setup myself.
What's my experience with pricing, setup cost, and licensing?
We purchased an open license.
We own the license. You can buy a license once and use it for a long time. If you do not want to upgrade or you don't need to upgrade the license, you can keep it for a long time.
What other advice do I have?
This is not a solution I would recommend. We purchased the license approximately six years ago. If you are thinking about using this solution, I would recommend purchasing a new cloud-based license. They should use Teams. I would recommend Teams. Skype is outdated.
I would Skype for Business a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: February 2026
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