Skype for Business Reviews

Our primary use case is for chat and we use it for internal meetings. We also have a federation between a couple of companies, so we also use it for virtual meetings across those companies that we have the federation with. It is our preferred chat and video solution nowadays. 

My last customer used it and Polycom, but Polycom was historic because of the meeting rooms. And the meeting rooms tended to be set up for Polycom, so if you were doing meetings from one meeting room to another one, then we'd switch to Polycom. Otherwise, it was Skype For Business.

The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it. If you actually see in Skype For Business that they're online and free, and you just put your question into there, it's a lot faster. The increase in productivity for messaging people is the number one reason for using it.

With respect to installing it in a large multinational, I find that installing it so that it gives decent performance across the company, can be a bit of black science. The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue. That's not just an issue with Skype For Business. That's pretty much across the board with unified communication systems.

What I'd really love them to provide would be an easy method of linking or connecting to other Skype For Business personnel in other companies who are also using Skype For Business without having to set up a federation. There are lots and lots of companies now using Skype For Business with other unified communications products. You can send someone a link, and then they can come into your Skype For Business meeting. We have issues trying to do Skype For Business.

I've been using this solution since 2006 when it was called Communicator. It's actually been 14 years. 

We quite often see glitches where it jitters and stuff like this, but that's all to do with the wide-area network links. I'm sure we could improve that if our unified communications guys had better tooling and understanding of the complexities. What we see is that in most companies the implementation is not optimal.

I haven't actually had to contact Microsoft support about Skype For Business related issues. Technical support with Microsoft depends upon your support contracts. If you're paying for the highest level, then it's absolutely fantastic.

You get what you pay for. The standard support contract is no worse or better than any other company. I have to say, the few times that I've had to call Microsoft with a priority support call, and the technical account manager gets put on it and keeps on top of the Microsoft side and stuff, then that goes really well. As well as you could expect it to go. I don't have any experience with Microsoft technical support when it comes down to Skype For Business.

Times in the past with respect to Azure issues that I was experiencing, I know that both the premium and the next level down, they were both absolutely fine. I always ended up talking to people that knew their stuff and when it was resolvable, it got resolved.

I definitely recommend the product. If you are in a complex distributed environment, with offices with varying levels of connection and various different bandwidths of connections and latency, that it's worth spending the extra money to get someone who really knows their stuff with respect to unified communications to set up Skype For Business across their organization. Someone that understands the pitfalls, because how your infrastructure is built is key to whether you're going to get a decent and stable experience or not.

I would rate it a nine out of ten. I would give it this rating purely because of the fact that when it gets installed across a complex environment, you really need someone who knows their stuff to install it. But once it's installed properly, it's absolutely fine. It does what it says on the tin.

The use of Skype Business has several purposes within our organization, each determined by the specific situation. Its use of instant messages and chats has helped a lot in short conversations, avoiding much of the need to use email for a certain action.

Audio calls help a lot in terms of reducing costs for long discussions, and takes advantage of the maximum gratuity between users of the same program.

Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices.

Communication is the main way to reduce delays and work better. By facilitating access to a more effective means of communication, we have better clarification between departments and employees when it comes to finding solutions to their problems.

The use of video conferencing is an excellent tool to avoid the expenses associated with displacements of professionals who need to be in a meeting with other members. With this function, all guests can be in their own offices, homes, or elsewhere. At the time of the call, everyone will be in a virtual room.

The use of multiple users making calls from both audio conferencing and video conferencing requires a good connection to the internet. If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications.

The product has good stability, but it depends on the speed of internet bandwidth. A good connection is required for smooth operation.

It has excellent scalability since it integrates with all sectors of the company. All of our needs are met.

Technical support is very good. The procedures and services performed by them are very clear and objective.

We did not use another solution prior to this one.

The implementation was very easy, as the program installer itself is very intuitive.

We have an internal IT team that performs all of the implementation procedures.

In less than six months we were able to achieve the ROI with clearance.

To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program. These features include audio conferencing and video conferencing calls. Otherwise, the cost becomes high.

We had already known about the quality of this tool before joining the service, so we did not evaluate other options.

Skype Business is the best program that performs this type of service, and it is a benchmark in the market.

For communication needs among users who are in the habit of doing work on the road, it is necessary to have a good connection to the internet for the satisfactory functioning of mobile devices such as phones and tablets.

We use this solution for meetings and scheduling. Our meetings involve audio or video. These take place with outside clients at any place in the world.

Using this solution has helped us to cut long distance calls, as well as video services from third parties. We have the option to use this solution even for local calls.

The most valuable features include video meetings with clients, scheduling multi-party meetings, and keeping track of meetings with each client.

Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage.

I feel that the stability of this solution is very good.

My impression is that the scalability is very good.

The technical support for this product is very good.

Previously, we used Lotus Notes Chat, but it is not as powerful as Skype for Business.

It was a little bit complex to setup, but the usage is not.

Our implementation was done thought the vendor's team, and they were knowledgeable.

Our return of investment was over a two year period.

It may be slightly costly, but the features are awesome.

We did not evaluate other products before choosing Skype for Business.

I do not have any specific advice, other than improvement in the app is required.

I have used this software since 2014. You can do meetings with your employees, and employees outside of your company.

It has a very easy setup, it's easy to use and can be configured on any device. Everything gets recorded on an exchange server, so you don't have to worry about recording meetings and conversations.

It improves travel time for our employees and cost. It can be used on your 4G LTE connection easily. It has also improved manpower productivity.

You can do meetings of up to two hundred people in a single conversation. You can share your desktop with all meeting attendees at the same instant.

There is normal interface of software,it should be user friendly and eye catchy.Nothing esle and i cannot explain much.

My primary use case for this solution is for internal meetings and meetings with customers.

I find the international dialing is the best feature.

Skype for Business needs to improve their support for Android cellphones. Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow.

Additionally, I think there is a need to improve the chat-for-groups feature. It is not perfected yet.

I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes.

I do not have experience with tech support.

We used to use G Suite Hangout as a similar solution. But, prior to that, we were not using anything else in this domain. We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well.

It may be considered costly for certain markets, such as in India.

We really like the screen sharing tool. The user experience is smooth, and user-friendly.

I use this solution primarily for my consulting business. It enables me to keep in touch with clients via conference calls, video conferencing, desktop sharing and more.

The audio and the screenshot sharing is quite strong.

I think sometimes the connectivity needs improvement. Sometimes people have connectivity issues. Once you are running, it's terrific. But, there are unexpected dropouts occasionally. The reliability is not 100%. For example, we had a call today which started great, and then suddenly there were several participants that dropped out of the call due to connectivity.

I also think that it would be great to have a drag-and-drop feature during a call. 

Additionally, the screen sharing is really good. It would be nice to draw notes for screen sharing. This would especially be nice with Touch Pros.

There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating.

We are small scale, with a small number of users. I do not know how it would handle very large numbers of users.

The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good. 

Implementation and setup were pretty straightforward. It took us a half an hour. We did not need any expertise to get it running at all.

The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing.  I get a feeling that smaller organizations can interact with bigger organizations in a more global way by using this service. It is leveling the playing field.

I looked at GoToMeetings. It is a good solution, and it has a few nice features. Skype for Business has better video and audio quality.

If you have Office 365, you should give it a "go" and try it!

My primary use case is for our employees to connect to anyone from any of their devices. In our version, we are primarily using from a laptop or a mobile phone. So, they can connect trhough Skype from anywhere. It is a firm requirement so we can connect from any remote location to anywhere.

Our employees use this solution for a communal space for decision making. We can gather a meeting online, and make global decisions. It saves trouble, and it saves us time.

I really like the meeting feature. It is the feature that is used the most in our case. It is really helpful because it reduces our company's travel expenses.

Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution. 

In addition, we would love to implement a whiteboard to the solution. It would be very helpful if you could draw a diagram while in a meeting on Skype. We do use other tools like Zoom and GoToMeeting for these types of features, but it would be nice for Skype to implement these tools, as well.

Sometimes it is unstable and slow.

It is very scalable. We have had no problems.

Technical support is OK.

It took us three months to implement the solution to our team of employees. 

It is a business solution that helps our company connect globally to others in our sphere.

We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution.

We were aware of Cisco Webex, and other similar solutions. But, we had Skype with the Microsoft Suite of products. We find that the Microsoft agility will be better, the support is better, and based on the business demand, it matches our criteria, and we prefer it.

It is a really good tool, with almost of the the features on the level of expertise that we need. We would love to see upgrades with whiteboards, architecture diagrams, and such. Apart from that, it would be great to have a interlink or integration with companies that are not on Microsoft Skype.

• Firstly, it is an innovative and even more profitable way of communicating. Also, the product offers a very professional image, which is very useful to the organization. Thanks to the interface, quality, design and easy handling, it allows for establishing a better relationship.
• Secondly, in terms of conversations whether via voice or video call, Skype for Bussiness meets the necessary criteria and with respect to the costs, it is profitable, plus it can be used in various equipment and operating systems which is another advantage.

Skype for Business has improved the communication system in my organization. It is not just a mere implementation; it is something that will undoubtedly influence the productive system likewise, especially in a company where operations are relatively small. 

Despite having few members, the use of this product strengthens the communication links and not only internally, it has also been used with some suppliers, partners, and friends, which has been a pleasant experience.

One of the most useful functions has been its use for calls. Although seeming obvious, it should be noted that the quality I would say is excellent, and the plans offered by the product are superb, also, the image represents the product strength of my organization and without a doubt, it is something innovative.

Specifically in the service area: Since my organization is in charge of repair and maintenance service of computer equipment, and also works internally in communication with members who bring about growth in the company, to include any functionality would be a service that transmits data stored in the cloud, in the form that can be saved, and also to send and receive useful files.