Skype for Business Reviews and Pricing

it_user4386

Engineer at a tech vendor with 10,001+ employees

Feb 20, 2013

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Very effective communication tool

Pros and Cons

"It's is a very good product to have -- a solution for IM, voice telephony and video communication bundled into one."

"Voice telephony and video calls utilize lots of bandwidth."

What is most valuable?

Integration with other MS products such as outlook, OWA, SharePoint Support for various client devices, gateways etc. Support for federation with third party.Lync Client allows users access to presence, instant messaging, voice, audio, video, and Web conferencing

What needs improvement?

Voice telephony and video calls utilize lots of bandwidth.

What other advice do I have?

It's is a very good product to have -- a solution for IM, voice telephony and video communication bundled into one.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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Jan 11, 2014

I agree with you, and I would like to add three pros that Microsoft Lync 2013 has. First one is referring to HD video conferencing, because Lync delivers support for 1080p HD resolution for video conferencing, so participants have a sharp, clear display. Second one refers to mobile apps, because Microsoft has developed Lync mobile apps for Windows Phone, iOS and Android. The Lync mobile apps allow users to instant message, call, or join a Lync meeting from virtually anywhere. And the third pro refers to web app, because Microsoft also introduced a web app for Lync.

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it_user1020

Head of Data Center at a tech company with 51-200 employees

Dec 1, 2012

Question regarding Microsoft's Lync server

Hi,

I have been tasked to prepare a plan to upgrade our analogue telephone system into a full-IP unified communications system. Since we have a subscription-based licensing deal with Microsoft, Microsoft's Lync server offers a compelling product for this purpose.

For those of you who have experience using this as your IP communications system, I would like to know your experiences with using this product. Any comment or suggestion would be highly appreciated.

Francis

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user3483Senior Consultant at a financial services firm with 501-1,000 employees

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Jan 5, 2013

Hi Francis.
It is a really good product (I am sort of Lync fanboy :-D ) and Lync gives a lot of features that other product do not have.
Also, it gives an extremely powerful and easy to use client interface (voice operatons like call parking and call forward, for a example, are really simple to make).

The administrative part is not too difficult and the high integration with Active Directory, Exchange and SharePoint is something you will love if you have the aforementioned products in your company.

The costs, however, are not so low.
a) You have to pay client licenses and they are more costly for enterprise voice
b) You have to pay for every single frontend server and if you use Lync voice you need more than one f.e. for high availability (we want our telephones alway up and running, don't we ? :-P )

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Ankita Mandowara

Senior Software Engineer at Ace Infoway Pvt. Ltd

Nov 10, 2023

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An easy-to-use tool with a straightforward setup phase

Pros and Cons

"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."

"I feel bored with the look and feel of the tool, so it should be changed."

What is our primary use case?

I use Skype for Business for my office's internal communications.

What is most valuable?

The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls.

What needs improvement?

I feel bored with the look and feel of the tool, so it should be changed.

For how long have I used the solution?

I have been using Skype for Business for five months. I am a customer of the product.

What do I think about the scalability of the solution?

It is a scalable solution.

Around 400 employees in my company use Skype for Business.

How are customer service and support?

I never had any requirements or needed to contact the technical support team of Skype.

Which solution did I use previously and why did I switch?

I have previously worked with Slack, and it was not easy to use, while Skype has been comparatively much better. Compared to Skype, Slack was only providing my company with a free trial, after the expiry of which we could not make calls.

How was the initial setup?

I don't know about the time taken for the product's installation process since my company's technical team managed it.

The product's installation phase was easy.

I think that one of the technical team members was involved in the product's installation process.

The solution is deployed on the devices in our company.

What other advice do I have?

There is no maintenance required for the solution.

I recommend the solution to those who plan to use it.

I rate the overall solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer2057283

Software architect at a financial services firm with 1,001-5,000 employees

Jan 7, 2023

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Easy to use , with nice integration, and very scalable

Pros and Cons

"The integration with Microsoft Outlook for creating and scheduling meetings is nice."

"I would like to see an updated user interface and layout even though no functionality is missing."

What is our primary use case?

Our primary use case is for meetings, online meetings, internal meetings, and with vendors.

How has it helped my organization?

The integration with Microsoft Outlook for creating and scheduling meetings is nice. I believe that this software is very much like the others, for example, Microsoft teams.