UiPath Process Mining Reviews

We did some POCs and we did some implementations.

We used the solution for incident management with ServiceNow.

We were able to find a lot of bottlenecks and have been able to automate a few tasks with UiPath. We are looking for inefficiencies suitable for automation.

For example, we have some supply chain use cases and can automate some procurement tasks.

It's been a game changer for our organization. Having to remove manual processes has optimized areas. Slowly and gradually, there have been very marked improvements in processes overall.

The conformance capability is very good. We can find which processes are compliant or non-compliant.

We like the root cause analysis and we can use it to take a deep dive into the tasks.

The process explorer is quite useful in differentiation and looking at multiple variants. We can drill down with good granularity.

Benchmarking is very good. If I have processes for accounts receivable, I can set the benchmarks and look at the accounts and look at projections based on currency, country, et cetera.

It's great for streamlining processes. You must have an understanding of the domain, for example, if it is in the financial realm. If you do, it is easy. The solution can help you set up processes. You just need to come in with the right insights.

The end-to-end visibility of the process mining dashboard is quite good. There are not many areas that are not visible. We can see everything, and we can customize our KPIs as needed, which helps. It helps us build on a more granular level. If we have a good domain that has a nice process with frequent execution and lots of data created, we can visualize everything and find hidden issues to further refine our processes.

We can turn raw into actionable data. We only need the activity to start our work and analysis. It's very plug-and-play as well. Everything has its own connector. We can connect our tool to SAP or Oracle, et cetera. Data is not obstructed. It can be consumed by the tool or the application itself.

We're able to remove bottlenecks from all kinds of processes. If I have a high level of activity, I can easily automate it. I can send notifications or reminders so that bottlenecks fall away.

Its overall transparency has been great for our end-to-end processes. We can easily visualize everything both for the technical team and business users. We can customize dashboards, for example, for business users. Everyone can see their area easily and understand what is going on at all times.

The solution integrates well with other systems and applications. However, it does depend on the data and where I am grabbing the data. It integrates well with ServiceNow using an API. We can also transform the data.

It empowers employee decision-making. It helps them locate bottlenecks and remediate items. The automation can be done by the business user. They don't need a technical person to come in and make a fix. Everyone is working on streamlining the process.

It's helped free up staff time for other projects. Initially, it's been 15% to 20%. Over time, we're hoping it will be 40%.

It has reduced our total cost of ownership. I'm not sure of the exact number around that, however.

Using the solution with the finance and logistics domains. These are areas that could have a very good impact.

We still need to explore how to integrate the solution into various domains. It looks promising across the board. 

The initial setup can be complex. 

I've used the solution for a year and a half. 

The solution has been stable so far. 

We have the solution deployed across multiple locations and have 1200 end users. 

We can scale the solution at any point in time. 

We have used technical support on the data side. If we, for example, have a job that doesn't run in time, we'd reach out as required. We help our clients troubleshoot as needed as well. 

I used Celonis for process mining based on the complexity or behavior of the use case. 

We've also previously used Excel as a way to manage processes. 

I was involved in the deployment. It is a bit complex. 

The number of people required for the deployment varies, depending on the size. Typically, we need five to six people. 

The solution requires maintenance. We have two people that are maintaining it. 

We provide implementation services to customers. We also work as consultants. 

We have definitely seen an ROI. There are multiple partners working in process mining. The competition is very high and it's helped a lot.

It took us about six months to achieve time to value.  

The pricing is decent. 

We did not look at other options before choosing this solution. 

Streamlining processes with automation is cost-effective. However, it is not for those looking to achieve a short-term goal. This is a long-term play. If you invest some time with the tool, you'll receive a very good ROI. There's so much data, it takes a while to really see the value. 

I'd rate the solution seven out of ten. 

I'd advise new users to understand the process first. Do a lot of brainstorming and understand each and every aspect of the business. It will help with building out. I'd also advise doing a POC first to see if you are going down the right path or not. 

I use the solution as a POC in the automotive and financial industries. I use it as an RPA for process mining.

We did two POCs. The first was about repairing vehicles. The second was in a bank environment. That was related to having different branches being able to check customers.

So far, the solution has been effective in helping us automate and streamline. In the case of the financial POC, it helped with sharing and gathering documentation.

The process learning feature inside the wider suite is helpful. It helps with integrating and using, for example, AI features related to process mining. It helps customers expand their digital transformation journey.

The personal learning tools are good.

It's good as a tool to help streamline processes. In one of our POCs, we were able to illustrate to the client how easy the product was to work with. We obtained this goal.

End-to-end visibility is achieved through dashboards. They provide templates. You can personalize those templates and create dashboards with your own views to help maintain visibility. Other products do offer out-of-the-box views that are pretty standard.

UiPath can help remove bottlenecks in a wide range of processes. We can go in and analyze. UiPath can guide us during that process and help us observe issues in an easier way. It has a specific view where you can put features side by side for activity, duration, and frequency to see what can move faster.

The solution has task management capabilities. The product is inside a bigger suite that can do more things. There's task management, for example. There's, of course, process mining analysis. After that, there's the ability to build RPA. The bigger picture would be to have these three factions integrated. However, we've started with process mining. 

It's not very easy to turn raw data into actionable information. You have to prepare your data before uploading. In the pn-premises version, it would often take four hours to prepare a configuration for a single process. Today, you can do that faster. However, you have to create files with various templates - and you have to use specific formats. It all has to be extremely specific, right down to specific log names and column orders. It's a constraint.

The end-to-end visibility could be made more clear. I can't see a specific view frequency or activity frequency.

Performance checking could be improved. I'm not sure if this is due to the fact that they are gradually migrating old features from on-premises to the new cloud version. 

I started using the cloud version of the solution four months ago.

I've never noticed any stability issues. 

I've never attempted to scale the solution. 

I haven't really dealt with support other than to ask about alert modules or the availability of specific alerts. That said, general support was very quick to answer and clear in their response.

I'm also familiar with IBM Process Mining and that tool is easier to use from a technical perspective. It's easier to create processes and upload logs via the UI faster. 

I'm not directly involved in the deployment process. I'm on the cloud version, I'm not sure if much maintenance is needed. 

I haven't attempted to integrate the solution with other products just yet. I'm only using it and uploading it manually. I'm interested in integrating in the future. We're still in the POC phase. Generally speaking, one of its biggest advantages is the possibility of integration with features within the greater ecosystem.

The product overall is good. It has enough views for analyzing processes, yet there are still no distinctive capabilities or features to pay attention to. That's just in relation to my own personal processes at this time. 

In the end, streamlining processes with automation will be cost-effective. A big part of our work is to help the client understand the processes and to show them, if they are working in the wrong way, how they can fix it and save money. By improving processes, customers ultimately will cut costs. You have to sync and streamline before you throw money in.

I'd advise people to be careful about the input of data. Sometimes, specific forms or structures are needed.

I'd rate the solution seven out of ten. 

This solution can be used for all finance processes. It helps us identify inefficiencies and to see where automation can be useful in processing. I'm managing executive client coverage.

This solution has improved our efficiency.

All of the features are very helpful. This is clearly a mature project product. When it comes to process mining, it has a very strong suite with all the features in terms of being able to read data from various systems and have them analyzed according to certain parameters.

I'm not involved in finance but I know this is an expensive solution. It would be helpful if licensing costs were reduced. 

I've been using this solution for about two years. 

Once it's set up correctly, this is a stable solution. 

The solution is scalable. We currently have several users but are likely to increase that in the future. 

Customer support is very efficient, knowledgeable and helpful.

The initial setup is straightforward and took a couple of days. I worked with our SQL engineers and we were able to deploy in-house. 

We've seen a return in terms of efficiency. 

Licensing costs are expensive. 

It's important to follow the instructions very carefully in terms of the installation. If the solution isn't set up correctly, it won't be stable. 

I recommend this solution and rate it eight out of 10. 

I am a project manager and have been working on projects for UiPath with some of their clients. I was using the most recent version with our internal developers. The project was managed using Azure DevOps.

The teams I worked with would average between four and seven team members. It requires a couple of developers, a BA, a project manager and a scrum master.

UiPath is used for a variety of purposes such as, invoicing, automating, scanning documents, data collection, and data driven type of applications. There are more than one use case depending on what the client was trying to accomplish through automation. They were automating repetitive steps. We had commercial uses, government uses, financial services and investing uses. 

The features of UiPath that I find most valuable was working with Abbyy scanning. We created some unique ways to work around any document that couldn't be scanned. It was very flexible. Whatever bug that was produced during use test cases, user acceptance testing, was very flexible. We did not find anything that could not be fixed. There was always a workaround or a way to create another process that could be automated.

Flexibility and the adaptability are very good with UiPath.

UiPath is always upgrading and fixing their product.

For me, the only improvement needed is how to manage the actual project. This does not have anything to do with the solution itself, it's about managing customer's expectations.

UiPath could improve on how it works with the project management process and flow. 

I would like to see UiPath add an RPA that handles project management. I would  like to see the solution do as much as possible. There are so many turning wheels on a project that is complex.

My company has been working with UiPath for about a year.

The solution itself is stable. The challenging part is the developers themselves. It's still a new industry. People are still learning and sometimes people miss things.

There are no problems with the solution scaling.

UiPath's technical support is very responsive. The customer service desk is really good. I was impressed with how fast and capable they were.

The initial setup depends on the project. The deployment goes from simple to complex. I have taken a few courses, so the setup is very easy.

We require a couple of people for deployment  and maintenance of the solution.

The product is affordable. It depends on if you are looking for some capabilities from time to time. 

My advice to anyone looking to implement UiPath in their organization would be to really take a look at what processes do the organization have that are highly repetitive and manual and  provide value. 

This application is best for high value projects or high value initiatives. Automating something that doesn't matter is not worth it. Take a really hard look at the ROI of what you want to automate and see if it  makes sense, and focus on  the ones that generate the most ROI and value. 

UiPath will handle the rest and do a very good job.

I would rate UiPath a 10 out of 10. Where the industry is at right  now, there is plenty of growth. Everyone is trying to better, but where we are at right now, UiPath is at the top. Having seen UiPath work on projects, the flexibility that it allows developers to fix bugs among other things, makes it a 10.

The solution is primarily used in a few pilot projects. I don't have too much production experience just yet.

I like how they handle process work. It's amazing. It's very customizable, and you can visualize different items. 

It's very useful in turning raw data into actionable information.

I was surprised at how many possibilities the solution had in terms of removing bottlenecks from various processes. It can help you with a lot of things. 

The solution integrates well with other features. You can create simple RPA bots based on your process filing or task filing.

It's very comfortable to work with in terms of dealing with big data. You can easily visualize it by building charts, graphs, or tables. You can add fields for your data and feed into it. The product makes it easy to quickly modify, transform, and visualize your data. 

The solution can possibly help free up employee time. You can easily decide which processes can be simplified and create a bot to handle the work. It helps create automation opportunities. It can free employees from repetitive work. They can then do something more intellectual and valuable. 

Process planning to utilize for streamlining processes is difficult.

The solution has its own language to process the data, so it can be difficult for people to start using it quickly. It can be difficult to handle the first project until you understand the product a bit better. 

Data manipulation could be improved. It can be very hard to manipulate or work with data sometimes, especially at first, when you are not familiar with the solution. It can be hard to learn the solution. 

UiPath could provide more AI and machine learning tools to analyze processes. 

They could also improve the UI experience. For example, how graphs and charts look and how they can be placed in the dashboard. 

I've used the solution for almost a year. 

The product is pretty stable. I'd rate stability seven out of ten. 

The solution is scalable. I'd rate the scalability seven out of ten. I'd rate it higher, however, there are some limitations to scaling projects and uploading data. 

I've never used technical support services. 

I did not previously use a different tool.

I was a part of the initial implementation. The setup was straightforward.

Maintenance depends on the model of delivery. It can be done without involving developers, or it can be done with support.

I don't directly deal with pricing. 

I'm not sure of the overall transparency offered by process planning in our end-to-end processes and I don't have much experience with the solution. 

The time to value depends on the process and the people who work with it. If you can understand the process, and pick things up quickly, or have a good analyst to analyze the process, the time to value is quick.

Automation is cost-effective. When you compare numbers before and after, you'll be able to see the difference automation can make. 

I'd rate the solution seven out of ten.

I'd advise users to learn the solution. UiPath has a great Academy for studying the solution. It's important to do some online courses and learn the ropes. Start a project and try it out in real life. 

While we haven't extensively used the solution, our experience with the solution has been good, and we believe it has the potential to meet the needs of our other clients as well. Currently, we are utilizing UiPath Process Mining with several small solutions without facing any issues or hiccups.

One example of this is how we have automated the process of logging in to a website and checking the transaction status of our clients. Our firm specializes in chartered accountancy, which files tax returns and monitors the status of these filings for our clients. With the help of this solution, we ensure that our client's database is automatically synchronized with the login credentials for the respective websites. This allows for the automatic updating of the status of their income tax returns in Excel.

Since we haven't faced any hiccups or issues using the solution until now, I won't be able to provide any constructive feedback about the solution.

Regarding an area in the solution needing improvement, I want the interface to be better and easier. The solution's UI and UX could be made better.

My company is a consulting firm, and we implement solutions for our customers. As a part of a business, we explored whether UiPath Process Mining would help any of our customers. So, even though we are not authorized partners, you can consider us in line with partners. Our organization has successfully implemented a solution to automate small manual processes for three or four clients. So, we haven't extensively used the solution. Also, we have been using the solution in our organization for the last two or three years.

I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable.

I rate the solution an eight on a scale of one to ten, where one is not scalable and ten is scalable.

Those using the solution are SMEs, better known as small and medium enterprises.

Only one user is using the solution.

In our organization, we did not need to reach out to the solution's technical support team. Basically, I don't have any experience with customer support.

I rate the solution's initial setup a nine out of ten.

Since it was a very simple solution we gave our clients, the deployment process took less than a couple of days for us.

Two business analysts from my team were involved in the deployment process.

Overall, I rate the solution a nine out of ten.

UiPath Process Mining can be deployed on-premise or in the cloud. 

I am using UiPath Process Mining for receiving the financial ledger details from the system because of the end-to-end payment posting. UiPath Process Mining's posting on the account written solutions, we are only using the schedule for process mining.

The most valuable features of UiPath Process Mining are ease to use, the graphical user interface is good, and the level of detail it will bring on the board is beneficial. We will be able to visualize a wide variety of users, what are the bottlenecks, and where it's taking a long time to process.

The installation documentation and guides for users from UiPath Process Mining could be a little better.

I have been using UiPath Process Mining for approximately four years.

UiPath Process Mining is stable.

The scalability of UiPath Process Mining is good.

We have approximately 1,500 people in my company and many have access to this solution to use it.

We have five to six portfolios are using this solution.

UiPath Process Mining's support is very good.

UiPath Process Mining requires customization but with a little guidance with the documentation, we can use it.

We have 20 to 30 people that are managing this solution in our portfolios.

The licensing cost depends on the enterprise, and the discounts and offers available at the time. The price of the solution is reasonable.

I would advise others to look through the catalog of solutions available. They should try UiPath Process Mining out and see what they think of it evaluating the pros and cons. From this information, they can make their decision if it is the best fit for their use case.

I rate UiPath Process Mining an eight out of ten.

UiPath Process Mining is really compact, like desktops and desktop automation. It is easy to make and easy to use. 

UiPath Process Mining needs system development and capabilities for designers. UiPath Process Mining is not easy for everyday users. UiPath Process Mining requires system development skills which means you still need special development training for all the developers. This will make it easier to use out of the box.

I have been using UiPath Process Mining for about a year now.

UiPath Process Mining stability depends on the design. For example, handling and expecting user behavior that is robust. Robust systems we can develop, but in some cases, there can be unexpected behavior or time out because of the size of files. Overall there are no problems with stability for me.

You need to start from a small, interesting group, then scale up involving the top management individuals to help them understand. I think starting small is better for the RPA.

I think the desktop version limited can be scalable in the future, maybe going to the cloud would make it easy. it's more reasonable instead of the hundred, two hundred desktop version RP. Maybe change in the next upgrade to the cloud-native version of the RP.

In most cases, we use our internal developer experience.

UiPath Process Mining starting from the PD comprehensive case is complicated. There is not so much benefit for the RPA solutions. UiPath Process Mining should be simple and straightforward. 

From the task reduction point of view, I think a lot like maybe 0.3 year or less, we can get the returns, but actually, task reduction and reduction are different. We see cost savings from task reduction. The PL actual headcount reduction is a different issue.

 I would rate UiPath Process Mining a nine out of ten.

The most valuable feature is the AI center for document understanding.

The product could diversify into creating apps. For example, if you look at Power Automate, it's not just RPA. They also have applications. You can do low-code applications. They could add something that can help develop very small mobile and web applications, which is where the industry is going. So maybe UiPath can also follow suit.

I have been using this solution for about four years. We are an SI company, and we deploy UiPath for some of our clients.

It's very stable.

It's scalable depending on how you deploy it. For UiPath Cloud, scalability is not an issue.

We have a very good relationship with technical support. As a company, I belong to HCL, so we have a very good relationship with UiPath. Our experience with UiPath has always been very good.

The ROI is around 30% to 40%.

I would rate this solution 9 out of 10. 

My advice is to try the new citizen developer. UiPath has also come up with a citizen developer suite. I'd recommend that. UiPath also has a test suite. We are experimenting with that now, but those are my two recommendations.

The product is very good, very stable, very scalable, and secure. The only reason I wouldn't give it a 10 is because most of the other products are going the low-code, no-code way for applications.

We have deployed UiPath Process Mining mostly in banking systems. There are a lot of banks that we work with that do reconciliation, invoicing processes, and loan applications. We use UiPath Process Minings to automate in these areas.

We use UiPath Process Mining in many areas of our organization, such as our back office, HR, and payroll teams. 

In India, the banks forbid the use of cloud solutions.

The most valuable features of UiPath Process Mining are the ease of use, it's provided us with good indicators of which processes can be automated. There are lots of non-value-add activities which are being done that have helped us identify. If we apply lead principles we are receiving a lot of benefits without automating. You are actually getting a lot of benefits even without automating.

We have automated 50 percent of our known processes which is good.

UiPath Process Mining could improve by limiting the number of updates.

I have been using UiPath Process Mining for approximately two years.

The support from UiPath Process Mining is good.

The licenses are flexible, they start once they are activated. The license is purchased annually. The cost of the solution is very good compared to other similar solutions.

I would recommend this solution to others.

I rate UiPath Process Mining a nine out of ten.