UiPath Process Mining Reviews

We're using this solution to build our own process mining - we already had UiPath licensing for that, so we took UiPath to see how efficient it was. We are customers of UiPath Process Mining and I'm the senior manager.

The solution gives you the option in process mining to build flows which is a good feature. 

Licensing could be cheaper, it's quite expensive. 

We've been using this solution for a couple of months. 

This is a stable product, it's a decent product. 

The technical support is good although they could respond more quickly. 

The initial setup is straightforward, it took a few minutes. We implemented it ourselves but had access to technical support if we'd needed it. 

I rate this solution a seven out of 10. 

We are working with this tool to automate our financial processes.

As a solution provider, we are looking to start marketing RPA solutions such as UiPath to our customers, but at this point, we have only used it to automate one of our own financial processes. We will be using our automation as an example.

The most valuable feature is the user interface, which makes it easy to use for tasks like configuring resources.

This is not a perfect tool, as there are things that should be improved.

We are evaluating UiPath Process Mining.

UiPath is pretty stable and it has been good for us.

The initial setup is straightforward.

We are using the Community Version of UiPath and have only a single process automated. At this point, we are just testing and treating it as a PoC, so we do not have immediate plans to acquire licenses.

Overall, this product is very useful.

I would rate this solution an eight out of ten.

We implement this solution for our customers.

Let's say we have a client that needs to work on two systems or has to enter certain transactions within two systems. Thanks to this solution, now they can enter this information using one system — they can automatically copy these transactions into that access system. Some of our clients have thousands of transactions per month that they automate through UiPath.

It saves our clients a lot of time. Considering the amount of time they used to spend and the number of errors made, this solution has helped them a lot — It's made them more accurate. This solution saves them thousands of hours every month.

It's too early to say as we've only been working with this solution for six months. However, the main issue I have is with its programming. I think they need to work more on producing low code to make it more end-user-friendly. I think there's a big dependency on developers and technical teams in the background.

We've been working with this solution for roughly six months.

I have not had contact with technical support.

The initial setup was very straightforward.

I was not involved in the commercial aspects. 

Overall, on a scale from one to ten, I would give this soluting a rating of eight.

It's an extensive solution.

Some of the more intuitive features make it a little bit less complex.

The user interface could be more user intuitive.

Also, they need some better data management features. For example, as far as what we are collecting, being able to decipher and comprehend what the process or flow is, that we are looking at. 

They could increase the feature set.

I would like to see the ability to do fixes, such as to address and mitigate some of the gaps or issues in the process flow.

They could develop models, or use cases that can be leveraged for mitigating and remediating process gaps.

I would rate UiPath Process Mining a seven out of ten.

We use the solution in my digital architect information company for KPI improvement.

The solution has some quality and time assurances to improve our business.

In an upcoming release, they could improve on the customization.

I have been using the solution within the last 12 months.

I rate UiPath Process Mining an eight out of ten.

Process Mining helps us to understand how our processes have been built. From that, we can analyze and make the necessary improvements, so that we can be more productive. 

UiPath Process Mining is not the only tool the client is using, but Process Mining is something that we would use as an add-on to what we have. 

For example, if we are using UiPath Studio with five production boards and running it on different systems, then running five different processes, Process Mining can help us to understand how these processes are working, and help us to analyze if there is any room for improvement, or needs any changes to be more accurate and more efficient.

The most valuable feature is that it improves our processes and it deploys automation at a cheaper price, higher efficiency, and accuracy.

UiPath has a great implementation strategy. They will release the beta version eventually, but they always have implemented it within the next month. They have a new release for each and every product within one to two months.

That's how they build these processes and build these products. When you see or get a new product, it's an enhancement of what we have in the previous version.

They are always improving, which is a good thing.

There is always a challenge with the infrastructure set up for the client. Setting up the server is something that might be difficult. It needs to be simplified to make it easier to install the tools and start working on the automation.

The UiPath technical support is good. If we have any questions, they have a separate team to address any questions that we may have. Once we raise a ticket with the help center, they will reach out to us based on the priority of the ticket and then try to resolve it.

If there is something that they are not able to sort out, they will get more involved and do a screen share to help us resolve the issues.

The initial setup is similar to the RPA processes that we build. 

It's not a complex setup, it's easy.

I would rate UiPath Process Mining a seven out of ten.

Our primary use case of this solution is helping companies understand their business forecast so that we can identify opportunities for automation. Before getting to the automation, we always make an analysis of where the process friction is and we try to address any issues. We are customers of UiPath and I'm the CCO. 

I think Process Mining's most important feature is the process mapping tool. There's always a high-level map and a low-level map. High-level refers to the high-level process steps and then low-level for low level. It's a matter of connecting the two together. 

The main issue for us is how data is being collected. I think a lot of Process Mining's tool has a very limited way of collecting process data. Industry-wide there's a gap and data collection needs improvement, it's a constant challenge. Any demo will show an ideal case but when you use it in the actual environment, collecting data is a real problem. Cleaning the data is also a problem, and then being able to analyze it and make any meaningful sense out of the whole thing is the issue. 

I've been using this solution for a year. 

We haven't reached the point where we can scale up. Most of the cases are still very small scale. I can't quite imagine doing a very major implementation at this point.

I haven't contacted technical support, it's still very much based on whatever's available in the community.

The initial setup is quite complex. Ideally, you want to get hold of a trial version. One of the reasons I couldn't use TouchUI power, is because it wasn't available for a trial version. So I can't try it out, even in a small simulator environment.

I wouldn't recommend this solution. 

I would rate this solution a four out of 10. 

We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us.

We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.

The initial setup is pretty straightforward. 

Technical support is quite helpful and responsive.

The product, in general, is great with a good set of features.

The company offers very good training materials.

Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.

I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.

The training materials sometimes don't keep up with the system changes.

We've used the solution over the past 12 months.

The stability of the product is good. 

However, the stability of the training materials, due to the speed that they're changing the software, isn't the best. It's very hard for the training materials and supporting documentation to keep up with the changes to the solution. What happens is, when I go in to implement a process, the process intuitively looks fairly easy to understand. However, when I begin to do it, the screens aren't reflected in the training materials or in the documentation. There's a gap. It's not that they don't have good materials, it's just that they're struggling to keep the documentation and the training materials or examples up to speed with the release.

I've dealt with support in the past for multiple reasons. I would say that their technical support's been good, however, their sales support has been very hard to get a hold of. We can't seem to get our calls returned when it comes to pricing queries.

We're also using Automation Anywhere. We use both solutions currently.

The initial setup is not complex at all. I would describe it as pretty straightforward.

UiPath doesn't clearly define the pricing models, which makes it very hard for customers. They have a wonderful product. If I could just find out how much it costs so I could buy it, it might be a lot nicer.

Currently, I have approximately five opportunities to implement this solution and I can't even tell people for sure how much it's going to cost to run it.

We're consultants. We're not part of the partner program, which is probably what's causing the lack of sales support. Although, I have tried to get into the sales program. Even that is difficult. Their sales staff is so overwhelmed with opportunities that they're just not responsive.

We're doing process mining, however, it also has the document understanding and all those other things that we need as well.

We use both on-premises and cloud deployment models.

In general, I would rate the solution at a nine out of ten. Even though they're moving so fast that they can't keep up with the documentation, that's sort of a good thing. They're making a lot of progress very quickly.