UiPath Process Mining Reviews

We're using ProcessGold on the UiPath to review one of the financial processes from accounts payable for all Latin American transactions in our shared services center.

When it comes to valuable features, I think the first one will be the way we can visualize the whole process. The other one is the automation percentage that gives us an idea or an opportunity to figure out what to do next.

The connection to other systems could be better. I don't think it's an issue right now, but I think it could be better. I would also like the connection between ProcessGold and the RPA's interface to be more transparent.

UiPath Process Mining is a stable solution.

UiPath Process Mining is a scalable product.

Technical support is very good. The team responds to us very quickly.

We used Celonis, but it was a pain to develop that solution. We chose UiPath because there was a pilot program to compare it with Celonis. It wasn't as expensive as Celonis, so we used the pilot to confirm the functionality and deployment time. Celonis took about six months to connect with SAP. With UiPath, it took about two weeks.

It was easy from an SAP perspective, but we needed to use more things on the server to connect it to ProcessGold. Some native connectors would have probably made it easier. It took us about two months to deploy the full solution. It was very fast.

We deal with UiPath directly, but I believe that UiPath used consultants from another firm to help us.

We pay yearly, and I believe a support fee is paid monthly.

On a scale from one to ten, I would give UiPath Process Mining a ten.

We use this product for robotic automation. With it, we are automating certain standard business processes so they do not have to be handled manually. We can build robots to run automated processes to complete these standard tasks that we would normally have to do manually, otherwise, on a periodic basis. So instead of doing these repetitive tasks manually, the robot is doing it instead of us and it takes care of them automatically.  

The product helps us in many ways. The ability to automate processes helps us to save time. When we save time, we also save costs. So we spend fewer man-hours on certain tasks and enhance productivity. It is a nice tool for us and streamlining workflow.  

The parts of the product that are most valuable are that it is easy to deploy and easy to manage. The user interface is simple and user-friendly. Integrations with other products are also very easy. This is why we continue to use the product rather than something else.  

Some things could be improved in ProcessGold even though it is already very useful. New integrations sometimes depend on new technologies or new hardware. The compatibility with the various integrations with new technologies should be enhanced so that these can be adopted as they become available.  

It is an expensive solution. It would be good if the company could consider some type of change to the licensing model that could help clients better regulate the costs in different ways.  

Another improvement would be on the development side for test management. It would be nice to be able to create new custom features for testing within that module.  

The stability of the product is fine. We are not having too many serious technical problems with deployed robots. It is all working properly.  

The scalability of ProcessGold is fine. I know of different companies that are using it with anywhere between 10 servers to 2000 servers. I do not think that scalability has any serious restrictions.  

As far as how many users are using the solution and their roles in the company, generally, only admins are using the product. So we have only around six or seven people using the product directly in the company although other people may benefit from the processes that it handles. We need a maximum of only two or three people on staff for deployment and maintenance.  

In the future, we are planning to increase our usage a lot. Right now we have about 25 licenses with 25 robots.  We have plenty of reasons to build new processes and increase the number of licenses to about 50 and double our usage while leveraging the advantage that automation offers. What we actually do ends up depending on the business scenarios. If we see a lot of business enhancement and growth in the market, of course we will continue to expand what we do.  

We have not used technical support too much, but when we have needed to use it they helped us with any issues. Their performance has been okay for us. We did not have any problems with them.  

The initial setup was okay. It was not very complex. The implementation took around one month total.  

When it came to the implementation, there was a partner who helped me with the integration and deployment.  

We pay around $200,000 for licensing the product. We also have additional costs. There is a yearly maintenance fee that is 20% of the license. So that comes to an additional $40,000 a year for the maintenance and support.  

This is the first product that we have used for robotic automation. We did check into other options, but from the perspective of the available features and what we felt we needed, this was the best product and the best choice. The ease-of-use allowed us to adopt it quickly.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this as an eight. It is an eight rather than higher because there is always, something to do to make even a very good product better.  

The advice that I have for people considering adopting this product is that it is important to define scenarios in the beginning before starting to build them. It is best to start working with simple scenarios. After they have success with that, they can try things that are more complex. It is tempting to want to just jump in and do complex things right away, but it is important not to rush into complex development when using this kind of tool.  

The most valuable feature is the AI center for document understanding.

The product could diversify into creating apps. For example, if you look at Power Automate, it's not just RPA. They also have applications. You can do low-code applications. They could add something that can help develop very small mobile and web applications, which is where the industry is going. So maybe UiPath can also follow suit.

I have been using this solution for about four years. We are an SI company, and we deploy UiPath for some of our clients.

It's very stable.

It's scalable depending on how you deploy it. For UiPath Cloud, scalability is not an issue.

We have a very good relationship with technical support. As a company, I belong to HCL, so we have a very good relationship with UiPath. Our experience with UiPath has always been very good.

The ROI is around 30% to 40%.

I would rate this solution 9 out of 10. 

My advice is to try the new citizen developer. UiPath has also come up with a citizen developer suite. I'd recommend that. UiPath also has a test suite. We are experimenting with that now, but those are my two recommendations.

The product is very good, very stable, very scalable, and secure. The only reason I wouldn't give it a 10 is because most of the other products are going the low-code, no-code way for applications.

While we haven't extensively used the solution, our experience with the solution has been good, and we believe it has the potential to meet the needs of our other clients as well. Currently, we are utilizing UiPath Process Mining with several small solutions without facing any issues or hiccups.

One example of this is how we have automated the process of logging in to a website and checking the transaction status of our clients. Our firm specializes in chartered accountancy, which files tax returns and monitors the status of these filings for our clients. With the help of this solution, we ensure that our client's database is automatically synchronized with the login credentials for the respective websites. This allows for the automatic updating of the status of their income tax returns in Excel.

Since we haven't faced any hiccups or issues using the solution until now, I won't be able to provide any constructive feedback about the solution.

Regarding an area in the solution needing improvement, I want the interface to be better and easier. The solution's UI and UX could be made better.

My company is a consulting firm, and we implement solutions for our customers. As a part of a business, we explored whether UiPath Process Mining would help any of our customers. So, even though we are not authorized partners, you can consider us in line with partners. Our organization has successfully implemented a solution to automate small manual processes for three or four clients. So, we haven't extensively used the solution. Also, we have been using the solution in our organization for the last two or three years.

I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable.

I rate the solution an eight on a scale of one to ten, where one is not scalable and ten is scalable.

Those using the solution are SMEs, better known as small and medium enterprises.

Only one user is using the solution.

In our organization, we did not need to reach out to the solution's technical support team. Basically, I don't have any experience with customer support.

I rate the solution's initial setup a nine out of ten.

Since it was a very simple solution we gave our clients, the deployment process took less than a couple of days for us.

Two business analysts from my team were involved in the deployment process.

Overall, I rate the solution a nine out of ten.

We don't actually use it in our company, we deploy ProcessGold in our clients' premises and provide the services for this solution. We have deployed it for many processes, mainly for human resources, IT, marketing and also for sales. A new aspect is for procurement.

The features I have found most valuable include the procurement because that is valuable to the clients. The RPA covers so many features and platforms and offers the same features.

We have deployed all the features, for all the verticals that I have mentioned here. UiPath featured them recently, they were valuable to the customer.

In terms of what can be improved, what I've seen so far in most of the implementations is that the client's expectations towards the RPA solution and their road map for the solution are different. The road map should be very clear in terms of what should be done and why it has to be done.

As for features that should be included in the next release, I would say that the UiPath should follow a flow X where a person who has a business process understanding and has an understanding of UiPath would be able to automate their own processes.

I have been using ProcessGold for approximately three years.

With what I've seen so far in my three years of experience, I see that it is stable. If there are not a lot of changes in the process before it is automated, then it is always stable.

ProcessGold is certainly scalable.

In terms of how many people are using this solution, if you add the positions around the RPA, basically every process will have their own business people working on that particular process. So, typically, we have deployed more than 30 plus processes until now and more than 60 to 70 people are working on that particular process.

I am in touch with technical support when we are working for our client with automations. I know which product features we need to talk to the UiPath guy about. 

I am 100% satisfied with the UiPath technical support.

The initial setup is straightforward. For the whole UiPath implementation, it typically takes four to five days to set up the whole thing and make it run.

I am the practice head for the RPA. So my team has hands on experience on other tools, as well. This includes Automation Anywhere and NeoDesk, and their latest software.

The main differences between UiPath and Automation Anywhere are that typically, the features which are offered by the RPA vendors seems to be the same, except on the user interface level, the IDE. UiPath provides a kind of a work proposed structure. But with Automation Anywhere there's a different kind of flow. The flexibility of development is better with UiPath. Otherwise I don't see any difference at all - all the features are supported by every vendor. 

The processes which are identified as the RPA candidates have to be thoroughly assessed. Unless and until the process is not qualified as a candidate, we should not take any chances by automating it. I would say that the process identification is a key part and the business owners who own that particular process should come up with an assessment.

On a scale of one to ten - I would rate this product a ten.

UiPath's human-in-the-loop features are helpful.

It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers.

I've been using UiPath Process Mining for three years.

In general, UiPath is stable, but the document understanding part is less reliable. Some of our clients using document understanding were not happy with the results.

I think UiPath is scalable. That's what customers are looking for right now. 

UiPath is easy to set up on a machine, but it's a bit difficult to install it on a more complex cloud environment. For example, it's complicated to deploy across two AWS instances.

It takes a bit longer to see value. A customer will see ROI if they have a sizeable budget and the patience to wait until they get a return. 

UiPath is a bit on the higher side compared to solutions like Automation Anywhere and Blue Prism. However, people tend to go with UiPath because it's more seamlessness.

I rate UiPath Process Mining eight out of 10. New products are coming out like ABBYY OCR that claim they can do these things better, but they can't. The cost per page for UiPath is on the higher side, so that is the reason.

We use it for getting reports and uploading them to other environments.

Its Artificial Intelligence dependencies are valuable.

There should be better handling of errors or exceptions.

It is scalable. We have eight people who are using this solution.

We have a technical account manager. We write to him, and he immediately gets back to us. Their support is quite good.

I didn't previously use a different solution.

Its setup is easy. You double-click the installer and just click next, next, next. Its implementation took two weeks.

I did it myself.

I would advise checking out academy.uipath.com. There are lots of videos for educational purposes. You can watch them if you want.

I would rate it an eight out of 10. It is a good product for me.

We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood. We can use it to reduce user time. 

UiPath Process Mining allows us to have almost complete control. This is because we have many keys carrying out activities, us working in a very important organization.

In the current COVID-plagued environments, we built many bots, which was a plus, in place of requiring people to be physically present in the organization.

We use UiPath Mining Review in multiple forums. At the day's outset, we upload economic information and make much use of the financial reports at day's end. This used to be done manually, but the solution now allows us to do so automatically. As such, we focus our attention on many areas. 

This said, the remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not. 

There should also be adapters for enabling more control of the remote desktop. The solution should include some adapters for numeric use, as well as a remote tester. 

I started using UiPath in the organization around two-and-a-half years ago. 

The stability is really good.

We do have plans to increase the solution's usage. I started with its use in the organization. In the beginning there were two of us, following the exit of another person. Towards the end of 2020 I had help, as I was teaching others how to assist me with the solution's use. We do not need many people to carry out the work.

We are hiring step-by-step. For the moment, there are two or three others who assist me, but not at a high level. This is being done gradually and they are being allocated time to analyze the results of the solution. 

Technical support is really great. We had various issues, including those involving other processes and problematic compatibility, when we updated in January to the version I mentioned. 

We did not previously utilize a different solution. 

We deploy both on-premises and through hybrid cloud, with Amazon AWS.

The installation process involved several steps, the first one involving the need for digital information to our desktop applications.

The deployment is not difficult and can vary in time. averaging around two weeks, especially when we have the documentation. 

Licensing costs are on an annual basis. 

In addition to the standard licensing costs we incur fees with a vendor here in Guatemala. I am referring to the service provider license and it is in respects of us being a public organization. 

I started using the solution from the inception of my organization and make use of it solely.

I am solely responsible for all deployment, maintenance and ancillary matters concerning UiPath.

I recommend the use of UiPath Process Mining. As UiPath is really easy to understand and control, it is wonderful. It is really comfortable for development purposes.

I rate UiPath Process Mining as a ten, since I feel pretty great working with it.