UiPath Process Mining Reviews

I am a project manager and have been working on projects for UiPath with some of their clients. I was using the most recent version with our internal developers. The project was managed using Azure DevOps.

The teams I worked with would average between four and seven team members. It requires a couple of developers, a BA, a project manager and a scrum master.

UiPath is used for a variety of purposes such as, invoicing, automating, scanning documents, data collection, and data driven type of applications. There are more than one use case depending on what the client was trying to accomplish through automation. They were automating repetitive steps. We had commercial uses, government uses, financial services and investing uses. 

The features of UiPath that I find most valuable was working with Abbyy scanning. We created some unique ways to work around any document that couldn't be scanned. It was very flexible. Whatever bug that was produced during use test cases, user acceptance testing, was very flexible. We did not find anything that could not be fixed. There was always a workaround or a way to create another process that could be automated.

Flexibility and the adaptability are very good with UiPath.

UiPath is always upgrading and fixing their product.

For me, the only improvement needed is how to manage the actual project. This does not have anything to do with the solution itself, it's about managing customer's expectations.

UiPath could improve on how it works with the project management process and flow. 

I would like to see UiPath add an RPA that handles project management. I would  like to see the solution do as much as possible. There are so many turning wheels on a project that is complex.

My company has been working with UiPath for about a year.

The solution itself is stable. The challenging part is the developers themselves. It's still a new industry. People are still learning and sometimes people miss things.

There are no problems with the solution scaling.

UiPath's technical support is very responsive. The customer service desk is really good. I was impressed with how fast and capable they were.

The initial setup depends on the project. The deployment goes from simple to complex. I have taken a few courses, so the setup is very easy.

We require a couple of people for deployment  and maintenance of the solution.

The product is affordable. It depends on if you are looking for some capabilities from time to time. 

My advice to anyone looking to implement UiPath in their organization would be to really take a look at what processes do the organization have that are highly repetitive and manual and  provide value. 

This application is best for high value projects or high value initiatives. Automating something that doesn't matter is not worth it. Take a really hard look at the ROI of what you want to automate and see if it  makes sense, and focus on  the ones that generate the most ROI and value. 

UiPath will handle the rest and do a very good job.

I would rate UiPath a 10 out of 10. Where the industry is at right  now, there is plenty of growth. Everyone is trying to better, but where we are at right now, UiPath is at the top. Having seen UiPath work on projects, the flexibility that it allows developers to fix bugs among other things, makes it a 10.

We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.

This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way.

I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release.

I have been using this solution for about four and a half years now.

This is a stable solution.

I have yet to experience any issues that have required support intervention.

We have UiPath, Blue Prism, and Automation Anywhere deployed at our facility and UiPath is the easiest to use.

The initial setup was quite easy and took about an hour for individual computers and one day for the enterprise as a whole.

I have seen ROI but do not have specific data.

There is an annual subscription. It could be cheaper in my opinion, but it is still more affordable than other OEMs. This solution probably would not be ideal for people in the startup environment.

Tech support is included with the enterprise license.

I would rate this solution a seven out of ten.

We use it for getting reports and uploading them to other environments.

Its Artificial Intelligence dependencies are valuable.

There should be better handling of errors or exceptions.

It is scalable. We have eight people who are using this solution.

We have a technical account manager. We write to him, and he immediately gets back to us. Their support is quite good.

I didn't previously use a different solution.

Its setup is easy. You double-click the installer and just click next, next, next. Its implementation took two weeks.

I did it myself.

I would advise checking out academy.uipath.com. There are lots of videos for educational purposes. You can watch them if you want.

I would rate it an eight out of 10. It is a good product for me.

There is room for improvement in the design studios. Design studios and exception handling are the two that we usually migrate to Blue Prism because Blue Prism's exception handling and design studios are much more, user-friendly.

It would be helpful to make the spy modules more accurate.

The spy modules will integrate your Citrix-based programs. Many people are moving to Citrix-based systems.

I have been working with UiPath Process Mining since 2019.

UiPath Process Mining is a very stable product.

The most significant issue with scalability on most platforms, such as Blue Prism and UiPath, is that they are extremely expensive.

I have never had issues with online technical support.

I have also been working with Blue Prism since 2016, 2017. We are using version 6.9.

Automation based on the browser. The browser base is very stable, but there is some room for improvement in the spying elements on some websites. It's your capability where you actually spy something and run it unattended because most of our bots are unattended fields, so you have to build in a whole backup just to deal with it that way.

Blue Prism is very stable.

They are expensive in terms of scalability. I believe their bots, particularly their resource bots, are superior to the majority of the others. You can run three solutions on one resource.

They're brilliant. Blue Prism has outstanding technical support.

It's not as simple as drag and drop. You have to design your own solution within Blue Prism. People need to concentrate more. Blue Prism is more unattended than attended, so they must concentrate more on your exception handling on Blue Prism to get the product to work perfectly.

The Blue Prism is simple to design, but handling exceptions requires careful thought. However, that product never fails.

I would rate Blue Prism a nine out of ten.

It is extremely expensive.

One thing to remember about RPA is that you must first identify the appropriate processes. If you want to maximize your value impact, you must first identify the appropriate processes.

I would rate UiPath Process Mining an eight out of ten.

We use it to identify and map out processes in our system then identify areas that would be good candidates for automation. You can use it to analyze your entire enterprise, including ERP, CRM, etc. It's not limited to a single workstation.

With Salesforce, you can identify individual tasks that are potentially consuming time within each process. You can see what process you want to automate and which task within a process will give you the most bang for your buck.

You can compare performance over time and see if your changes push a bottleneck downstream or what kind of results you're getting with it. Otherwise, you can use it to measure the performance increases you can introduce.

I've been using UiPath for about a year. 

UiPath's stability is excellent. 

UiPath is scalable, and it can work offline. You can build the collection separate from the process mining instance and then feed it as a series of files, log files, etc. In addition, you can limit its impact to a specific sandbox, so it can work in a secure environment that way. 

UiPath can be used as a standalone tool, or with the UiPath automation hub, it can produce documentation and even scale out by integrating with other solutions. 

Setting up UiPath is relatively complex. It potentially involves multiple business units. First, you need to set up the connectors. If you want to analyze enterprise performance, you will have to do enterprise connectors, which means you must deal with different system owners, security, and things like that. That can get complicated. 

After installation, one person could certainly maintain it, but it would depend on how many different things you're monitoring, 

If you're in a situation where UiPath will be helpful to you, then you're going to get an amazing return.

I rate UiPath 10 out of 10. It's as good or better than anything else out there I'm aware of. If you plan to implement it, I advise you to work with an experienced partner. It takes a specialized skillset with a combination of business and technical know-how to set UiPath up and to get the most out of it, you want to work with someone who knows.

At my company, we use UiPath for almost everything, and not just process mining, which is what we call the discovery part of what we do. Our main use of UiPath Process Mining is as a tool within the field of RPA (Robotic Process Automation) that helps us with automating processes for our customers, where we will often also use UiPath Studio.

A major example of the work we do with UiPath includes automating management information systems for reporting purposes. So if we have to make a few reports, we will go with UiPath to create them. We have also used it for reconciliation, or what we used to call reconciliation until more recently. That is reconciliation between two banks, for instance. We also use UiPath for claims processing, LC (Letter of Credit) issuance, and more.

To date, our services company has automated over 200 processes for our customers using UiPath, all of which has been done by a team that spans over 65 professionals.

For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers.

UiPath also has a certain dashboard called Insights that comes as a package where you can have analytics about how well the processes have performed. For example, if an automated process that runs at night stops midway for some reason, you can check the analytics to see why it stopped. It's a very beautiful analytics dashboard, too.

Document Understanding can read up to a certain amount of accuracy. While I understand that they have already started working to improve that accuracy right now, I think the accuracy is still only around 85-90%. I would call that our main problem with UiPath currently.

Then, in terms of process mining as a procedure, it only helps in terms of whatever processes have already been digitized. In this sense, what we find lacking is that at times when the file is a photograph, let's say a JPEG file, then because of its file type, UiPath's Document Understanding does not read it.

So we'll have a situation where people scan their documents in (or take a photo of the document) and send them across in an image file and not something like PDF, and in that case Document Understanding isn't very helpful.

We have been using UiPath for the last four and a half years now. 

It is extremely stable. The processes which we automated a few years back are still running pretty well. As long as the processes do not change, it continues running the way it is.

The scalability is good. This is one of the aspects which lots of our type of customers look at. When people choose between various automation tools, they always look at the scalability part of it, and UiPath can be scaled up very quickly, especially when it comes to how many bots you can have and how many processes can be performed inside a single bot.

As for staff, we have 65 people working with it right now because we are a service provider. When we get additional customers, we need to have enough people who can start work with those customers right away. For example, we have a pretty big order right now from the Middle East, and we will require about 10-12 people who need to get started on this job. So we simply hired them and scaled up to match the demand.

Even though we have had opportunities to go along with Automation Anywhere and others, we have stuck with UiPath for the last four and a half years because of how easy it is to scale and implement. Because of this, I foresee that we will be with this product for the next several years at least.

They have a 24/7 support service. And if I have a problem in implementing a particular solution, or I have a question which I need answered while I'm automating some processes, they usually reply within one to two hours. If it is extremely complex, I have seen them set up meetings to see how the solution is being automated and they will then provide solutions for it.

The setup was exceptionally straightforward. UiPath can be set up in barely two or three days, and we do it for our customers often. The deployment also includes Orchestrator. Orchestrator is the most complex of all, and it can be done in approximately three to four days' time.

One of the reasons why we chose UiPath is because it is a very stable tool and asset. So the main part of our promise to customers is the return on investment. Of course, you can only get return on investment with a tool like UiPath when you have proper processes. Both the tool and the appropriate processes are essential ingredients to get return on investment.

Our licensing for UiPath Process Mining, and the various tools such as Studio Orchestrator, is all paid for on an annual basis.

However, with the Document Understanding feature, the licensing is per page. So if we're going to read some 20,000-30,000 pages, that becomes one separate licensing stack.

I can definitely vouch for the product. It's extremely good and the R&D is very well done. Their product strategy is also very much on-point, as they keep improving the product year after year. For instance, when we started with it in 2017, UiPath was only able to do most things manually, but now they've got into artificial intelligence and machine learning and their product is able to read and do things that are completely changing process automation.

I would rate UiPath Process Mining a seven out of ten.

Here are two use cases: one involves a customer with an insurance domain. They had multiple underwriting claims, loss prevention, members, or teams, and they were doing manual filing of the documents or correspondence. We automated the document filing system using UiPath. We had users send the documents to a particular email box with a particular subject line. Then, we had the UiPath robot automatically read those email subject lines and automatically file into SharePoint online.

The second use case involves creating new policies in an underwriting system or renewing the older policies in the system automatically. The robot will read the Excel file in a particular structure and will create new policies or renew the existing policies in the underwriting system automatically, building on certain key business rules. The successes or exceptions will be reported to the business.

By automating the document filing system for our customer with an insurance domain, we were able to save them eight to nine years of individual-person-effort with regard to filing. We have saved them almost 1800- to 2000-person days of work.

Also, there was a team that used to key in the data for delegated underwriting authorities to create the policies or renew the policies. However, with the success rate we have achieved with UiPath, we have been able to bring down those efforts as well so that our customer can utilize that team in other valuable activities.

UiPath has a low code or development.

Also, the Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it.

The UiPath libraries or classes in which the flows are maintained are very effective. UiPath has a very meaningful or powerful parameter-driven approach such as the flows approach. So, you can customize the flows as required, and you can use that for further business processes as well.

A rich use of libraries and reusable assets can be created in UiPath, which is quite significant.

One key aspect is how UiPath in itself can provide certain views of where an exception has occurred. If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great.

If they can strengthen that core area as well as in the business processes side, not as a separate module but within the current RPM module itself, it will be really helpful. If they can bring AI and ML algorithms within it, it will be great.

I've been working with UiPath Process Mining for almost three years.

We have a hybrid cloud process.

If you have implemented it correctly with detailed requirements, refinement, and correct processes and standards, then it will be very stable.

Our processes are running for the last few years in a very stable manner without any major concerns or failures in production. This has increased our credibility with our customers as well regarding the stability of UiPath Process Mining.

UiPath Process Mining is scalable, but it is key that you identify the right use cases to implement STEM. If you have to convert a lot of complex manual interventions into an automated process, then things may be really difficult to scale. However, if you have a process that is very rule-driven, then it would be quite scalable. So, the scalability depends on the complexity of the business process.

We received adequate support, but sometimes the turn around time to get into a particular root cause was high. So, I would rate technical support at eight out of ten on a scale from one to ten.

Deployment is very quick in the case of RPA, and it takes less than five minutes. It's very effective.

We have certain standardized checklists, guidelines, and best practices, which we recommend all the team members go through at the start of the project. They follow STEM. Similarly, we take care of STEM during deployment checklists and then book preparation as well, so that the deployments are quite quick and easy for the release management team.

We implemented it through an in-house team.

There is a standard licensing fee, which is charged for the products, but it is very module-driven and depends on your utilization or your team size. Compared to that of other providers, the cost is average or below average. So, from a pricing perspective, it's not very high.

For example, let's say you are developing a new process that has to be a fully automated process without any manual intervention. You will then need to buy a robot, a studio, which you have to use for development, and an Orchestrator to deploy that bot. You will also need one non-production license for your test environment.

So, there will be three to four different products that you have to plug together and buy as a package, but each will have its own individual licensing cost. When you have to scale, you can scale as many licenses as you need to for development and for running the bots in production.

We evaluated Blue Prism and Automation Anywhere.

There are two key things: one is to collaborate with the right UiPath partner. The second is to identify the right toolkit that will help you to get the ROI, especially when you want quick benefits or want to build confidence with the business.

I recommend that you have all use cases backlogged and then discuss these items with the stakeholders, business process owners, and business stakeholders. Then, get everything vetted by an implementation partner. Also, discuss with UiPath if required and then implement the processes.

On a scale from one to ten, I would rate UiPath Process Mining at nine.

We are using this solution to gather our data for business improvements and to automate tasks.

The solution counts the number of cross-sections at each step of the year which allows you to see all the data to figure out what is happening in the company. You do not need to manually collect data, it continuously updates the data. Overall the solution is easy to use and has dashboards.

The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution.

In a future release, they could provide more API integration, for example, with Oracle API.

I have been using this solution for approximately six months.

In my experience, the solution is 99% stable.

I have approximately five people using this solution in my organization.

I did not have any issues with the need to contact technical support.

I have previously used Automation Anywhere and switch to this solution because it is better.

The initial setup is complicated.

The price of the solution could be lower. However, Automation Anywhere is approximately $8,000, and when comparing these solutions, UiPath Process Mining is less expensive. The license for the solution is purchased annually.

I would advise others that want to implement this solution to train their staff well in the usage of this solution. They will require more than a 10-minute training session. It is important for them to understand that this solution is for gathering data and they will require additional consultancy to create robotic processes. Automation machines themself cannot create automatic processes. Humans have to assess the process, understand the bottlenecks, and create a better one with more value-adding activities. Many people think that they have the system and everything should be done by robots now, it is not how it works.

I rate UiPath Process Mining a nine out of ten.