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reviewer1199664 - PeerSpot reviewer
RPA Developer at a computer software company with 1,001-5,000 employees
Real User
Satisfactory online support, and the solution is robust
Pros and Cons
  • "I have never had issues with online technical support."
  • "It would be helpful to make the spy modules more accurate."

What needs improvement?

There is room for improvement in the design studios. Design studios and exception handling are the two that we usually migrate to Blue Prism because Blue Prism's exception handling and design studios are much more, user-friendly.

It would be helpful to make the spy modules more accurate.

The spy modules will integrate your Citrix-based programs. Many people are moving to Citrix-based systems.

For how long have I used the solution?

I have been working with UiPath Process Mining since 2019.

What do I think about the stability of the solution?

UiPath Process Mining is a very stable product.

What do I think about the scalability of the solution?

The most significant issue with scalability on most platforms, such as Blue Prism and UiPath, is that they are extremely expensive.

Buyer's Guide
UiPath Process Mining
June 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.

How are customer service and support?

I have never had issues with online technical support.

Which solution did I use previously and why did I switch?

I have also been working with Blue Prism since 2016, 2017. We are using version 6.9.

Automation based on the browser. The browser base is very stable, but there is some room for improvement in the spying elements on some websites. It's your capability where you actually spy something and run it unattended because most of our bots are unattended fields, so you have to build in a whole backup just to deal with it that way.

Blue Prism is very stable.

They are expensive in terms of scalability. I believe their bots, particularly their resource bots, are superior to the majority of the others. You can run three solutions on one resource.

They're brilliant. Blue Prism has outstanding technical support.

It's not as simple as drag and drop. You have to design your own solution within Blue Prism. People need to concentrate more. Blue Prism is more unattended than attended, so they must concentrate more on your exception handling on Blue Prism to get the product to work perfectly.

The Blue Prism is simple to design, but handling exceptions requires careful thought. However, that product never fails.

I would rate Blue Prism a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

It is extremely expensive.

What other advice do I have?

One thing to remember about RPA is that you must first identify the appropriate processes. If you want to maximize your value impact, you must first identify the appropriate processes.

I would rate UiPath Process Mining an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Bryan Senter - PeerSpot reviewer
Strategic Alliance Manager, Public Sector at a tech services company with 5,001-10,000 employees
Real User
You can identify individual tasks that are potentially consuming time within each process
Pros and Cons
  • "With Salesforce, you can identify individual tasks that are potentially consuming time within each process. You can see what process you want to automate and which task within a process will give you the most bang for your buck."
  • "Setting up UiPath is relatively complex. It potentially involves multiple business units. First, you need to set up the connectors. If you want to analyze enterprise performance, you will have to do enterprise connectors, which means you must deal with different system owners, security, and things like that. That can get complicated."

What is our primary use case?

We use it to identify and map out processes in our system then identify areas that would be good candidates for automation. You can use it to analyze your entire enterprise, including ERP, CRM, etc. It's not limited to a single workstation.

What is most valuable?

With Salesforce, you can identify individual tasks that are potentially consuming time within each process. You can see what process you want to automate and which task within a process will give you the most bang for your buck.

You can compare performance over time and see if your changes push a bottleneck downstream or what kind of results you're getting with it. Otherwise, you can use it to measure the performance increases you can introduce.

For how long have I used the solution?

I've been using UiPath for about a year. 

What do I think about the stability of the solution?

UiPath's stability is excellent. 

What do I think about the scalability of the solution?

UiPath is scalable, and it can work offline. You can build the collection separate from the process mining instance and then feed it as a series of files, log files, etc. In addition, you can limit its impact to a specific sandbox, so it can work in a secure environment that way. 

UiPath can be used as a standalone tool, or with the UiPath automation hub, it can produce documentation and even scale out by integrating with other solutions. 

How was the initial setup?

Setting up UiPath is relatively complex. It potentially involves multiple business units. First, you need to set up the connectors. If you want to analyze enterprise performance, you will have to do enterprise connectors, which means you must deal with different system owners, security, and things like that. That can get complicated. 

After installation, one person could certainly maintain it, but it would depend on how many different things you're monitoring, 

What was our ROI?

If you're in a situation where UiPath will be helpful to you, then you're going to get an amazing return.

What other advice do I have?

I rate UiPath 10 out of 10. It's as good or better than anything else out there I'm aware of. If you plan to implement it, I advise you to work with an experienced partner. It takes a specialized skillset with a combination of business and technical know-how to set UiPath up and to get the most out of it, you want to work with someone who knows.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
UiPath Process Mining
June 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.
PeerSpot user
Director - APAC at a consultancy with 10,001+ employees
Real User
Top 10
Good data analysis feature but data crunching needs to be improved
Pros and Cons
  • "The solution has a very good data analysis feature."
  • "Data crunching needs to be done by an analytics team and then imported."

What is our primary use case?

Our work is mainly with our customers' companies. We are partners with UiPath and I'm our company's director.

What is most valuable?

The data analysis feature is very good. 

What needs improvement?

One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool. UiPath should have better connectors to the systems once they integrate with SAP. They have standard SAP Salesforce integration, but when it comes to third parties, integrations could be better. There are other products that have better connectors than UiPath.

For how long have I used the solution?

We've been using this solution for over a year. 

What do I think about the scalability of the solution?

All our clients are enterprise organizations and the solution is scalable. 

How are customer service and technical support?

UiPath offers good technical support. 

How was the initial setup?

The initial setup is a little complex although the actual deployment only takes a couple of minutes. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs could be lower. 

What other advice do I have?

I rate the solution six out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
RPA Engineer at a financial services firm with 501-1,000 employees
Real User
Stable with s straightforward setup and offers good collaboration capabilities
Pros and Cons
  • "So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with."
  • "We may need additional features for processing data."

What is our primary use case?

We primarily use the solution for accountability for a few processes in a financial services company.

Right now, we are in the early stages of using the product. We just want to watch it to see how it works, what use cases we can take from it, and how we can incorporate it into the business.

What is most valuable?

The solution offers good collaboration capabilities. 

The initial setup was fairly straightforward. 

The solution is very stable. 

So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with. 

What needs improvement?

We have too many processes. We use non-script data. We need to see how to capture this information and do a process mining to improve the data - to clean that data and store that data but in a clean way. We still need to figure out if UiPath can do this effectively.

We may need additional features for processing data.

For how long have I used the solution?

We haven't used the solution too long. We're still working to figure out if we will keep using it. 

What do I think about the stability of the solution?

The stability has been good so far. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

As we are still testing the solution, we only have five to ten users actually using the solution in our company. 

How was the initial setup?

The initial setup is straightforward. It's easy. It's not overly complex or difficult. Everything is pretty simple to execute. 

We first tested the system to see how it worked, and then we implemented it. 

I cannot recall how many staff members were actually involved in the implementation process. 

What about the implementation team?

We used a consultant during the implementation. 

Which other solutions did I evaluate?

We are looking at UiPath in comparison to Automation Anywhere, to see which works better and which we should use primarily.

Right now, we have Automation Anywhere, version 11, and that version is on-premise. The next step for us is we need to move to a cloud version, and we have find out of we should stay with Automation Anywhere and move to 360 or we move to UiPath's cloud version.

What other advice do I have?

We're a customer and an end-user. We don't have a business relationship with UiPath.

I'd rate the solution at an eight out of ten so far. We're still experimenting and learning. We're still seeing what it can do and how it can fit into our business. However, from what we've seen, it's compelling. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Developer - RPA at aCommerce
Real User
Friendly and easy to use UI; user code feature could be improved
Pros and Cons
  • "Great user interface."
  • "The user code feature could be improved."

What is our primary use case?

I'm a customer of UiPath Process Mining. 

What is most valuable?

I think the user interface is the most valuable feature, it's friendly and easy to use. 

What needs improvement?

I think the user code feature could be improved. 

For how long have I used the solution?

I've been using this solution for over two years. 

What do I think about the stability of the solution?

This is a stable solution. 

How was the initial setup?

Configuration could be simplified, it was a little complicated. 

What's my experience with pricing, setup cost, and licensing?

I think licensing costs are reasonable. 

What other advice do I have?

I recommend this product and rate it a seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1194327 - PeerSpot reviewer
Senior Program Manager at a consultancy with 1-10 employees
Real User
Valuable company information overview, easy to use, and has useful dashboards
Pros and Cons
  • "The solution counts the number of cross-sections at each step of the year which allows you to see all the data to figure out what is happening in the company. You do not need to manually collect data, it continuously updates the data. Overall the solution is easy to use and has dashboards."
  • "The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution."

What is our primary use case?

We are using this solution to gather our data for business improvements and to automate tasks.

What is most valuable?

The solution counts the number of cross-sections at each step of the year which allows you to see all the data to figure out what is happening in the company. You do not need to manually collect data, it continuously updates the data. Overall the solution is easy to use and has dashboards.

What needs improvement?

The dashboard could be improved by allowing customization and they could introduce a Mac version of the solution.

In a future release, they could provide more API integration, for example, with Oracle API.

For how long have I used the solution?

I have been using this solution for approximately six months.

What do I think about the stability of the solution?

In my experience, the solution is 99% stable.

What do I think about the scalability of the solution?

I have approximately five people using this solution in my organization.

How are customer service and technical support?

I did not have any issues with the need to contact technical support.

Which solution did I use previously and why did I switch?

I have previously used Automation Anywhere and switch to this solution because it is better.

How was the initial setup?

The initial setup is complicated.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be lower. However, Automation Anywhere is approximately $8,000, and when comparing these solutions, UiPath Process Mining is less expensive. The license for the solution is purchased annually.

What other advice do I have?

I would advise others that want to implement this solution to train their staff well in the usage of this solution. They will require more than a 10-minute training session. It is important for them to understand that this solution is for gathering data and they will require additional consultancy to create robotic processes. Automation machines themself cannot create automatic processes. Humans have to assess the process, understand the bottlenecks, and create a better one with more value-adding activities. Many people think that they have the system and everything should be done by robots now, it is not how it works.

I rate UiPath Process Mining a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Emilio Valle - PeerSpot reviewer
Programmer at Banco de Guatemala
Real User
Top 5
Provides us with nearly complete control and reduces user time
Pros and Cons
  • "We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood."
  • "The remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not."

What is our primary use case?

We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood. We can use it to reduce user time. 

What is most valuable?

UiPath Process Mining allows us to have almost complete control. This is because we have many keys carrying out activities, us working in a very important organization.

What needs improvement?

In the current COVID-plagued environments, we built many bots, which was a plus, in place of requiring people to be physically present in the organization.

We use UiPath Mining Review in multiple forums. At the day's outset, we upload economic information and make much use of the financial reports at day's end. This used to be done manually, but the solution now allows us to do so automatically. As such, we focus our attention on many areas. 

This said, the remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not. 

There should also be adapters for enabling more control of the remote desktop. The solution should include some adapters for numeric use, as well as a remote tester. 

For how long have I used the solution?

I started using UiPath in the organization around two-and-a-half years ago. 

What do I think about the stability of the solution?

The stability is really good.

What do I think about the scalability of the solution?

We do have plans to increase the solution's usage. I started with its use in the organization. In the beginning there were two of us, following the exit of another person. Towards the end of 2020 I had help, as I was teaching others how to assist me with the solution's use. We do not need many people to carry out the work.

We are hiring step-by-step. For the moment, there are two or three others who assist me, but not at a high level. This is being done gradually and they are being allocated time to analyze the results of the solution. 

How are customer service and technical support?

Technical support is really great. We had various issues, including those involving other processes and problematic compatibility, when we updated in January to the version I mentioned. 

Which solution did I use previously and why did I switch?

We did not previously utilize a different solution. 

How was the initial setup?

We deploy both on-premises and through hybrid cloud, with Amazon AWS.

The installation process involved several steps, the first one involving the need for digital information to our desktop applications.

The deployment is not difficult and can vary in time. averaging around two weeks, especially when we have the documentation. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are on an annual basis. 

In addition to the standard licensing costs we incur fees with a vendor here in Guatemala. I am referring to the service provider license and it is in respects of us being a public organization. 

What other advice do I have?

I started using the solution from the inception of my organization and make use of it solely.

I am solely responsible for all deployment, maintenance and ancillary matters concerning UiPath.

I recommend the use of UiPath Process Mining. As UiPath is really easy to understand and control, it is wonderful. It is really comfortable for development purposes.

I rate UiPath Process Mining as a ten, since I feel pretty great working with it. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. Manager, Digital Transformation at Raya Integration
Reseller
Top 20
Good support, reasonably priced, and the analysis of operational processes works well
Pros and Cons
  • "The most valuable feature is the analysis of operational processes."
  • "The interface could be more user-friendly so that it is easier for business people to use."

What is our primary use case?

I work with UI Process Mining at my client's company.

What is most valuable?

The most valuable feature is the analysis of operational processes. 

What needs improvement?

The interface could be more user-friendly so that it is easier for business people to use. As it is now, using this product requires a specific understanding and training. If the interface were simpler then it would be easier to use.

For how long have I used the solution?

I have been working with UiPath Process Mining for less than one year.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

I think that it is scalable.

How are customer service and technical support?

The technical support is very good.

What's my experience with pricing, setup cost, and licensing?

It is not an expensive product, although the price could be lower.

What other advice do I have?

My advice for anybody who is interesting in UiPath Process Mining is to try it as a proof of concept, first, so that they can determine its capabilities.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
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Process Mining
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.