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IrfanRashid - PeerSpot reviewer
Owner at Atominos consulting
Real User
Top 5
Issue-free with good performance and helpful support
Pros and Cons
  • "We find the solution is scalable."
  • "It's quite an expensive solution."

What is most valuable?

It's a good solution. 

We like the P2P, Purchase-to-Pay aspect of the product.

It has been issue-free and works well.  

The solution is straightforward. 

We find the solution is scalable. 

It's quite stable. 

What needs improvement?

It's quite an expensive solution. It's not competitive right now. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It keeps on updating all the technologies, so it is scalable.

We have around 15 users on the product right now. We do have plans to increase usage. 

Buyer's Guide
UiPath Process Mining
September 2025
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How are customer service and support?

Technical support is very good. They are helpful and responsive.

How was the initial setup?

It is easy to set up. We found the entire process to be straightforward and simple. 

Normally, it takes around two to three months to get everything up and running.

What's my experience with pricing, setup cost, and licensing?

It's costly. They have to bring down the cost to be competitive in this market.

What other advice do I have?

We are the service provider. We are not the user, we are the service provider. We are partners with UiPath.

I'd recommend the solution to other organizations. 

They have good partner management, and they have a good solution. However, the pricing is somewhat high, and they need to work on the pricing part.

I'd rate the product eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RONEILIMA - PeerSpot reviewer
Senior Solution Partner at Aoxti Business Consulting
Real User
Scalable, user-friendly and provides a lot of connectors
Pros and Cons
  • "The solution is scalable and user-friendly."
  • "The initial setup can sometimes be a little complicated."

What is our primary use case?

I'm using this product to improve the automation in our HR department. We are partners with UiPath and I'm the senior solution partner. 

What is most valuable?

The most important features for us are that the product is scalable and that it's user-friendly. It has a lot of connectors which is great. 

What needs improvement?

Compared to other technologies, the initial setup can sometimes be a little more complicated. It can be difficult to choose the best way to do something so maybe they could improve the roadmap. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

This solution is very scalable.

How are customer service and support?

I recommend this solution and rate it nine out of 10. 

How was the initial setup?

The initial setup can sometimes be more complicated than it is with other solutions but it's not difficult. We have five users of this solution in the company. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
UiPath Process Mining
September 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Ivan Cardenas - PeerSpot reviewer
Expert engineer III at Sophos Solutions
Reseller
Integrates with other tools, isn't too hard to set up, and helps build great bots
Pros and Cons
  • "We can connect Microsoft with the bot and share documents."
  • "There are a few complexities involved in setting up the solution."

What is our primary use case?

We primarily use the solution to automate processes such as opening the document, creating the information, getting information, sharing the information, et cetera. We decided to create and activate the bot.

What is most valuable?

The library that I can implement in the current bot is great.

Within minutes, we can have intelligence. We can connect Microsoft with the bot and share documents.

You can integrate it with other tools.

The initial setup isn’t too difficult.

What needs improvement?

They should work to make it possible to handle legal processing tasks easier and more accurately.

There are a few complexities involved in setting up the solution.

What do I think about the scalability of the solution?

I’m not sure how many people are using the solution. Some are using Process Mining; however, parts of the team may not be. Only a few people use it. There may be around five that work directly with it.

How was the initial setup?

The initial setup isn’t too tricky. We have to create all of the processes we’ll implement in Salesforce. We also have to do some research first to get everything ready. We have to get all of the information into Salesforce and have everything set up correctly before beginning. There may be some complexities depending on what you need to do. However, we take the time since we want Salesforce integrated properly.

You only need a few people to maintain the solution.

What other advice do I have?

I’d rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
KenLee - PeerSpot reviewer
Managing Director at WiderWorld
Real User
Scalable, stable, and useful roadmap
Pros and Cons
  • "UiPath Process Mining has a good roadmap ahead for the future."
  • "The technical support for UiPath Process Mining needs some improvement."

What is most valuable?

UiPath Process Mining has a good roadmap ahead for the future.

For how long have I used the solution?

I have been using UiPath Process Mining for approximately five years.

What do I think about the stability of the solution?

The stability of UiPath Process Mining is okay

What do I think about the scalability of the solution?

UiPath Process Mining can scale well.

How are customer service and support?

The technical support for UiPath Process Mining needs some improvement.

What was our ROI?

I have seen a return on investment from using UiPath Process Mining.

What's my experience with pricing, setup cost, and licensing?

The price of UiPath Process Mining could improve.

What other advice do I have?

There is a lot of good information on YouTube to train users.

I rate UiPath Process Mining an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1401837 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees
Real User
The human-in-the-loop features are helpful
Pros and Cons
  • "UiPath's human-in-the-loop features are helpful."
  • "It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers."

What is most valuable?

UiPath's human-in-the-loop features are helpful.

What needs improvement?

It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers.

For how long have I used the solution?

I've been using UiPath Process Mining for three years.

What do I think about the stability of the solution?

In general, UiPath is stable, but the document understanding part is less reliable. Some of our clients using document understanding were not happy with the results.

What do I think about the scalability of the solution?

I think UiPath is scalable. That's what customers are looking for right now. 

How was the initial setup?

UiPath is easy to set up on a machine, but it's a bit difficult to install it on a more complex cloud environment. For example, it's complicated to deploy across two AWS instances.

What was our ROI?

It takes a bit longer to see value. A customer will see ROI if they have a sizeable budget and the patience to wait until they get a return. 

Which other solutions did I evaluate?

UiPath is a bit on the higher side compared to solutions like Automation Anywhere and Blue Prism. However, people tend to go with UiPath because it's more seamlessness.

What other advice do I have?

I rate UiPath Process Mining eight out of 10. New products are coming out like ABBYY OCR that claim they can do these things better, but they can't. The cost per page for UiPath is on the higher side, so that is the reason.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Somasundaram N. - PeerSpot reviewer
Managing Director at Finixel Technologies Private Limited
Reseller
Effective invoice processing, scalable, but interface could be better
Pros and Cons
  • "UiPath Process Mining is scalable."
  • "We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times."

What is our primary use case?

We are using UiPath Process Mining for procurement and finance automation.

How has it helped my organization?

UiPath Process Mining has improved our organization by clearing invoices. We use it to take information from the manual invoice, which is generated by the suppliers, to read, scan, and input the invoice data into the SAP system for clearance. We use the raw data from the supplier invoice and feeding into the system.

What needs improvement?

We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times.

In the next release, it would be beneficial to have a conversational bot that can give voice alerts for problems.

For how long have I used the solution?

I have used UiPath Process Mining within the last 12 months.

What do I think about the stability of the solution?

In our testing, UiPath Process Mining has been stable. We have had some bot delays, but overall it has been good.

What do I think about the scalability of the solution?

UiPath Process Mining is scalable.

What was our ROI?

The return of investment happens over three years.

What other advice do I have?

Those looking to implement UiPath Process Mining should go through the modules step by step and get familiar with the bots in the system, only then should they scale up. They should not scale up too many systems at the same time.

I rate UiPath Process Mining a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
PeerSpot user
Director - APAC at a consultancy with 10,001+ employees
Real User
Top 5
Good data analysis feature but data crunching needs to be improved
Pros and Cons
  • "The solution has a very good data analysis feature."
  • "Data crunching needs to be done by an analytics team and then imported."

What is our primary use case?

Our work is mainly with our customers' companies. We are partners with UiPath and I'm our company's director.

What is most valuable?

The data analysis feature is very good. 

What needs improvement?

One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool. UiPath should have better connectors to the systems once they integrate with SAP. They have standard SAP Salesforce integration, but when it comes to third parties, integrations could be better. There are other products that have better connectors than UiPath.

For how long have I used the solution?

We've been using this solution for over a year. 

What do I think about the scalability of the solution?

All our clients are enterprise organizations and the solution is scalable. 

How are customer service and technical support?

UiPath offers good technical support. 

How was the initial setup?

The initial setup is a little complex although the actual deployment only takes a couple of minutes. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs could be lower. 

What other advice do I have?

I rate the solution six out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
RPA Engineer at a financial services firm with 501-1,000 employees
Real User
Stable with s straightforward setup and offers good collaboration capabilities
Pros and Cons
  • "So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with."
  • "We may need additional features for processing data."

What is our primary use case?

We primarily use the solution for accountability for a few processes in a financial services company.

Right now, we are in the early stages of using the product. We just want to watch it to see how it works, what use cases we can take from it, and how we can incorporate it into the business.

What is most valuable?

The solution offers good collaboration capabilities. 

The initial setup was fairly straightforward. 

The solution is very stable. 

So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with. 

What needs improvement?

We have too many processes. We use non-script data. We need to see how to capture this information and do a process mining to improve the data - to clean that data and store that data but in a clean way. We still need to figure out if UiPath can do this effectively.

We may need additional features for processing data.

For how long have I used the solution?

We haven't used the solution too long. We're still working to figure out if we will keep using it. 

What do I think about the stability of the solution?

The stability has been good so far. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

As we are still testing the solution, we only have five to ten users actually using the solution in our company. 

How was the initial setup?

The initial setup is straightforward. It's easy. It's not overly complex or difficult. Everything is pretty simple to execute. 

We first tested the system to see how it worked, and then we implemented it. 

I cannot recall how many staff members were actually involved in the implementation process. 

What about the implementation team?

We used a consultant during the implementation. 

Which other solutions did I evaluate?

We are looking at UiPath in comparison to Automation Anywhere, to see which works better and which we should use primarily.

Right now, we have Automation Anywhere, version 11, and that version is on-premise. The next step for us is we need to move to a cloud version, and we have find out of we should stay with Automation Anywhere and move to 360 or we move to UiPath's cloud version.

What other advice do I have?

We're a customer and an end-user. We don't have a business relationship with UiPath.

I'd rate the solution at an eight out of ten so far. We're still experimenting and learning. We're still seeing what it can do and how it can fit into our business. However, from what we've seen, it's compelling. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
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Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.