The primary use case is backup and replication. This solution is a backup, so it is used on-premises.
Senior Data Center Administrator at a manufacturing company with 501-1,000 employees
Enables backup and replication with easy-to-use administration
Pros and Cons
- "From my experience, Veeam is very good. Its interface is user-friendly. We can restore it whenever. It's not complicated. It's very easy to manage and administration is very easy."
- "When you have some small issues, you should be able to go through it by yourself and solve the issue instead of opening the ticket and waiting for the engineers to troubleshoot."
What is our primary use case?
What is most valuable?
From my experience, Veeam is very good. Its interface is user-friendly. We can restore it whenever. It's not complicated. It's very easy to manage and administration is very easy.
What needs improvement?
Veeam should go for a different version of a hypervisor. For example, they are concentrating on Microsoft Hyper-V and on VMware. There are some virtualizations there, like AHV Nutanix. In that case, they need to rebuild application-wise. I checked with an AHV for my personal knowledge, and I couldn't find the same as in the VMware and Hyper-V. It's totally different. It opens with a different port.
They need to do some repository and improve the backup chain and logs. For example, sometimes we still need to call support for small things, and they're looking for the log.
In this case, they need to give some training to the administrators. It should be easy. In this case, there are some knowledge bases. If you go to the Veeam site, you will see the knowledge bases, but there should be a little awareness. Administrator awareness should come up for that, like with the small issues and how you want to replicate. When you have some small issues, you should be able to go through it by yourself and solve the issue instead of opening the ticket and waiting for the engineers to troubleshoot.
What do I think about the scalability of the solution?
It was scalable.
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How are customer service and support?
Technical support is amazing.
Which solution did I use previously and why did I switch?
Veeam is totally different from Veritas when it comes to virtualization and virtual machines. For Veritas, we are just using the standalone, physical servers.
Veritas is good for a small environment. We are taking more backups in Veeam only, and we're only taking some backups in Veritas, which is like a physical server.
What's my experience with pricing, setup cost, and licensing?
The cost is expensive. It will depend on how you are managing your environment, your requirements, and if you can easily manage a license. It's not that difficult, so you can manage it, but the cost is high, so you need to check directly with Veeam as well as the local partner so you can get the discount prices.
What other advice do I have?
I would rate this solution 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner, Professional Services Manager at a tech services company with 1-10 employees
Efficient backup, supports all vendors, and helpful documentation
Pros and Cons
- "The most valuable features of Veeam Backup Replication are efficient backup and replication. Additionally, Veeam Backup Replication supports all products and vendors."
- "The solution could improve by having more user-friendly dashboards."
What is our primary use case?
We use Veeam Backup Replication for data backup and replication.
We will upgrade to version 11 soon.
What is most valuable?
The most valuable features of Veeam Backup Replication are efficient backup and replication. Additionally, Veeam Backup Replication supports all products and vendors.
What needs improvement?
The solution could improve by having more user-friendly dashboards.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately six years.
What do I think about the stability of the solution?
Veeam Backup Replication is highly stable.
I had a customer that has been in operation for two years without any critical issues.
We do not have plans to increase usage at this time. We use the basic version at this time.
What do I think about the scalability of the solution?
The scalability of the solution is good.
We have five people in my organization that use this solution and support 10 customers.
How are customer service and support?
I am in Turkey and the support is very important for the customer but it should be improved.
Which solution did I use previously and why did I switch?
We have used Commvault previously but the customers cannot use Commvault for backups and replication, it is not included on the Commvault backup software.
Veeam Backup Replication allows both features.
How was the initial setup?
The initial setup of Veeam Backup Replication was straightforward. Step by step, we did not have any problems.
What about the implementation team?
We have five people for maintenance of Veeam Backup Replication.
What's my experience with pricing, setup cost, and licensing?
The price of Veeam Backup Replication has been increasing their price and my customers are asking why. They have CPU-based licenses and a Universal License, the prices should be reduced.
What other advice do I have?
I would advise others that want to implement this solution to check the Veeam website for documentation and follow the information all step by step on how to install it. Everything is available in the documentation about implementation. If someone follows the documentation they will not have a problem with the implementation.
I rate Veeam Backup & Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Veeam Data Platform
January 2026
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Technical Lead at a tech services company with 201-500 employees
Cost effective backup solution that enables the retention of large volumes of data
Pros and Cons
- "Veeam Cloud Connect has helped us to reduce the cost of cloud storage for an offsite solution using their archive storage feature."
- "It would be useful if we could integrate our on-premise VM solution with the Azure workload backup from the existing console. This would assist our customers in reducing the cost of hardware."
What is our primary use case?
We have used this solution to back up our on-premise environment. Currently, we are backing up our VMs VMware.
How has it helped my organization?
Veeam Cloud Connect has helped us to reduce the cost of cloud storage for an offsite solution using their archive storage feature.
What is most valuable?
The most valuable feature this solution offers us is new and allows us to store data in the cloud and works with Azure and AWS Cloud. This is useful for managing the retention of large volumes of data.
The continuous backup functionality is useful for us to keep all our data up to date.
What needs improvement?
It would be useful if we could integrate our on-premise VM solution with the Azure workload backup from the existing console. This would assist our customers in reducing the cost of hardware.
It would be good to have the option to store the data directly to Azure, AWS Cloud or any other cloud solutions.
We would like to have cloud storage set up as a storage solution instead of local storage and have an integrated console for AWS, GCP and Amazon Azure workloads.
For how long have I used the solution?
I have been using this solution for the last five to six years.
What do I think about the stability of the solution?
This is a stable solution for a medium-sized environment. We haven't tried it for a large-scale environment but the solution may not perform as well at a larger scale.
How are customer service and support?
The support offered is very good, however, hey recently introduced a ticketing system that requires us to raise a ticket from their portal site and wait for a response. Calling them directly is not possible.
Which solution did I use previously and why did I switch?
We used to use Commvault as our backup solution. We switched because we wanted to avoid having an offsite team and hardware.
How was the initial setup?
The initial setup is straightforward and very simple. It took three to four hours to set up the environment.
What's my experience with pricing, setup cost, and licensing?
We have like pooled license and act as a seller. We pay approximately $800 per month. There are no additional costs from Veeam directly but the solution does require cloud storage that needs to be paid for.
What other advice do I have?
It's an excellent product that is simple and easy to setup. If you have a medium-sized environment and infrastructure, this is a good solution. There is an option of a 30-day trial to test all the features the solution offers.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Snr. Infrastructure Architect (Data Centre) at a tech services company with 11-50 employees
Saved our business twice now by recovering all our VMs after disastrous crashes
Pros and Cons
- "One of the best things about Veeam is that they have consistently improved on themselves since they started. Personally, I've been using Veeam since around 2013/2014 when it was only supporting certain hypervisors such as HyperV, and since then it has become truly mature enterprise-level software with a lot of versatility."
- "If they could add more support for all of the modern hypervisors, that would make Veeam much better and more flexible to work with. For example, there is no solution for VM to VM replication when it comes to Oracle OEM servers."
What is our primary use case?
We are a technology company running our own data center and we have been using Veeam Backup and Replication for the past six or seven years out of the 18 years that we've been in business. Our staff comprises six other employees other than myself and we manage the data center by ourselves with our development team.
We use Veeam Backup and Replication for performing VM replications and backups for our 20-30 servers in the data center. Specifically, we use it for our VMware and HyperV server hypervisors, and (partly) with our Oracle OEM server. We also use Veeam for AD backups, which has been a very successful experience.
In all, we have around 700 end users with Veeam, of which about 500 are branch users and 200 are customers.
How has it helped my organization?
Some time ago, we lost some of the groups within our AD Organizational Units, but through Veeam we were able to successfully recover all the data thanks to Veeam's AD backup functionality.
What is most valuable?
One of the best things about Veeam is that they have consistently improved on themselves since they started. Personally, I've been using Veeam since around 2013/2014 when it was only supporting certain hypervisors such as HyperV, and since then it has become truly mature enterprise-level software with a lot of versatility. Despite that it's now an enterprise product, it's still user-friendly and easy to approach.
What needs improvement?
If they could add more support for all of the modern hypervisors, that would make Veeam much better and more flexible to work with. For example, there is no solution for VM to VM replication when it comes to Oracle OEM servers. Instead, we have had to implement Oracle Data Guard and some other syncing procedures for our replication of VMs with Oracle OEM.
On a separate note, I also think that they could add more functionality when it comes to real-time replications.
For how long have I used the solution?
I've been using Veeam Backup and Replication for about seven years now.
What do I think about the scalability of the solution?
Its scalability is good. I've been testing Veeam since around 2013 and they have constantly expanded their features, improving day by day. Our management particularly likes this about Veeam, and we are hoping Veeam will keep working to add more hypervisor support, such as for Oracle OEM. That would make it really easy for us to scale up our usage of Veeam even further.
How are customer service and support?
Veeam's technical support is very good. I also like that we have public learning resources such as live session webinars. Their support staff are very well trained and we really appreciate their effort. The way they train and assist, even a layman can understand.
How was the initial setup?
Setup is very simple. It's not a complex interface. A layman can understand it in two to three days if they have a good trainer.
What about the implementation team?
I'm the senior architect and system admin managing all the servers (physical and virtual) in the data center. When it comes to implementations, I have another manager beside me, along with five other junior staff.
I implemented Veeam myself in one day, and added all the infrastructure with HyperV and VMware to our repository. We have almost 200 VMs for different applications and we implemented those in two days. Most implementations take just a few hours.
What's my experience with pricing, setup cost, and licensing?
Although our license includes support, we have only really used the support when we were using Veeam for Active Directory. The rest of the time, we find Veeam easy enough to use without paying extra support fees. We are technology-aware people and experienced with this kind of technology, so we opted for the perpetual license. We mainly go with perpetual licensing with our various vendors (including hardware vendors) such as VMware, NetBackup, and so on.
What other advice do I have?
Veeam Backup and Replication literally saved our business. We have already had two or three disasters over 50+ VM servers, and twice when we crashed the main servers, Veeam enabled a fully successful disaster recovery.
Overall, its ease of use largely depends on who is using it. If the user is a layman or non-technical person, we have to teach them from scratch. But if they are tech-savvy, there's not much to it.
I would rate Veeam Backup and Replication a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Manager at a media company with 501-1,000 employees
Has great restore capabilities and good technical support, but should include a cloud solution and be better priced
Pros and Cons
- "The restore capabilities are the most valuable features."
- "Veeam Backup & Replication should include a cloud solution."
What is our primary use case?
We are using the latest update at the moment.
We use the solution to do backups and replication between sites, in addition to restores. We employ it solely for its basic functions.
What is most valuable?
The restore capabilities are the most valuable features.
What needs improvement?
Veeam Backup & Replication should include a cloud solution.
The cost should also be adressed. This would bring up my rating from a seven to a ten out of ten.
For how long have I used the solution?
We have been using Veeam Backup & Replication for eight to 10 years.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
The solution is easy to scale.
How are customer service and support?
We have yet to make need of technical support, although I feel it to be good.
How was the initial setup?
I believe the initial setup to have been straightforward, although I cannot say this with certainty, as I was not involved in it.
What about the implementation team?
While I don't know the exact parameters of the maintenance, I do know that all of our support needs in this respect are covered.
Maintenance is handled by a third party. We do not have a separate team for handling this.
What's my experience with pricing, setup cost, and licensing?
While I do not know how much the product cost, as I was not involved in this sphere, I do know that this could be better.
What other advice do I have?
There are probably just three to five of us using the solution, solely in the IT department.
I would recommend the solution to others for its ease-of-use.
I rate Veeam Backup & Replication as a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Inside Solutions Architect at a tech services company with 1,001-5,000 employees
Agent-less, easy to set up, and hardware-agnostic
Pros and Cons
- "It's streamlined the backup and recovery for my customers in the sense that it has an easy management console that's easy to set up any type of instant recovery."
- "The licensing models, from a reseller's perspective, could be better."
What is our primary use case?
It's generally used by colleges, universities, and healthcare. I support a very, very small amount of healthcare. I support state and local government - such as towns, counties, and police departments. It's used in the public sector.
How has it helped my organization?
It's streamlined the backup and recovery for my customers in the sense that it has an easy management console that's easy to set up any type of instant recovery.
It also has helped them as it plugs into just about any cloud. They can not only have backup and recovery but have a disaster recovery plan as well. It really just takes the heavy burden of backup and recovery disaster recovery off of customers and streamlines it.
What is most valuable?
I like that it's agent-less. That's very important to customers.
The biggest positive aspect is the fact that Veeam is relatively hardware-agnostic in regards to what you target Veeam on. This makes it, in the public sector space, very affordable for customers to get into and to have a really good backup and recovery solution. They can choose what type of target they're going to couple the Veeam software with and they can ensure it will be within their budget.
The initial setup is simple.
I find the product very scalable.
The stability is good.
Technical support is great.
What needs improvement?
The licensing models, from a reseller's perspective, could be better. Veeam has changed its licensing models. It'd be nice to have some sort of cheat sheet as we are getting tripped up on the new licensing models.
Although to Veeam, it probably seems easy for them to understand the licensing models, as a reseller of many different products, we're finding ourselves getting tripped up on just the licensing models.
Any type of cheat sheet to help partners understand the licensing a little bit better, so we can have a quick reference guide when we're on the phone talking to customers would help us a lot.
To someone like myself who covers VMware, Veeam, Dell, HP, and a wide set of products, anything to make my life easier to kind of solve the problem for the customer and close the deal and not have any unanswered questions, which are usually around how it's licensed and how it's priced, would help us sell more of their product.
For how long have I used the solution?
I've been dealing with the solution for at least five years.
What do I think about the stability of the solution?
It's very stable. From a post-sales perspective, I have not had any customers complain about Veeam or anything being unstable about it. I do come across customers every once in a while that just don't like Veeam. I do not know why. It's usually someone within the organization that's not on the call. I just had a school district in Colorado. They said his director does not like Veeam. I couldn't get any real answers as to why, however, everyone has opinions, and it's not related to stability. I'm very confident in selling Veeam.
That said, I do come across customers that have had bad experiences. However, I can't elaborate on that, unfortunately.
What do I think about the scalability of the solution?
It's extremely scalable. It's very flexible. I feel very confident about the scalability. There are no questions about that. You add more licensing, you can add more drives to whatever appliance that you have on-site. It's very, very scalable.
A lot of my customers, more and more customers, have Veeam. What I anticipate seeing is that a lot of people are going to need to expand their Veeam licensing and renew their support on the Veeam licensing. That's where I see growth. Almost definitely, every account that I come across has some level of backup and recovery in place.
How are customer service and support?
I've found the technical support to be excellent. The folks that I work with that support our partners are great.
Which solution did I use previously and why did I switch?
I would say the majority of the customers are using Veeam or Barracuda. In some cases, customers use Unitrends. However, a lot of them, my customers, are using Veeam.
Barracuda's pricing is through the roof. They have not stayed competitive. Customers really frown upon their pricing immediately.
Unitrends does not have the mind share of many customers. Many have not heard of Unitrends. In the public sector, traditionally school systems and so forth, use the Barracuda. A lot of that is in the public sector. Unitrends is a little bit harder to sell as it's a new product. Also, from a partner perspective, they are much harder to navigate as far as getting pricing and the account manager wants to talk to you. It seems like they get caught up in the procedures of selling it. Whereas, Veeam streamlines that whole process for us and really makes it easy to sell.
How was the initial setup?
The implementation is very straightforward.
Deployment is circumstantial depending upon how large the customer's environment is. My company has a services team that can put together a statement of work to help with any type of setup, installation, or migration to services. In some cases in larger accounts, we'll bring in our services person to go on-site and help them install, implement, and set up Veeam. That's all part of the solution portfolio that we support.
You only need one person for deployment and maintenance, even in the larger accounts. Based on everything that I support, installing Veeam is probably one of the easiest deployments that are out there. We only deal with under 1,000 users. Some of the colleges get a little bit big. However, I'm not in the enterprise space. I'm in the public sector. We do have some large cities from time to time. Most of the deployments that I do are usually under 1,000 and are very small counties and so forth.
What about the implementation team?
We can help our clients set up the solution.
The Veeam engineers have actually helped a customer install it on-site as well. There was a gentleman from the Veeam engineering team that called him on his cell phone and they had it installed within five minutes. It was phenomenal support.
What was our ROI?
The return on investment is the protection of the client's data center. It's hard to tie a dollar amount to that.
What's my experience with pricing, setup cost, and licensing?
Veeam's pricing typically is extremely competitive. Rarely do we see it higher than the competitors'. With their new licensing model that they have put into place, they have really made it extremely affordable for a lot of my small towns who have to go to the town hall or police departments and request money. You've got the chief basically running the IT and running the police department. They look at things differently as they're not IT people necessarily that we're working with. Therefore, when they see pricing on technologies, it's even harder for them to justify the spend. However, Veeam has done a really good job at really staying competitive. I would say that they're definitely the strongest from a pricing perspective.
In terms of extra costs above licensing, if someone decides to use the cloud, that would be considered an operational cost. Then, of course, whoever the IT staff is, there's got to be some level of maintenance and provisioning and configuring and so forth of users. There's the head count too that goes with supporting Veeam.
What other advice do I have?
I'm a reseller.
We tend to deal with the most recent version of the product.
Clients should understand how to configure it and how to set it up. That's kind of where my expertise would come in is configuring the hardware that the Veeam is going to reside on.
I'd rate the solution at a ten out of ten based on the overall support, the professionalism. From my perspective, Veeam does everything. They're my number one product. I tell my guys over at Veeam that support me, they are the best. They're always there to support me and get back to me. It's a great company.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Technician at a government with 11-50 employees
Allows recovery almost immediately while enabling you to continue fixing the problem of the affected machine
Pros and Cons
- "In Veeam backup, the most valuable feature for me is the recovery. It allows me to recover almost immediately while I continue fixing the problem of the affected machine."
- "I would like to see the licensing model improved. They have recently changed the model and have made it more complicated."
What is our primary use case?
We use it for replication purposes. It makes recovery simple and we can also have a dummy recovery in order to show auditors and our superiors that our backup software really works.
What is most valuable?
In Veeam backup, the most valuable feature for me is the recovery. It allows me to recover almost immediately while I continue fixing the problem of the affected machine.
What needs improvement?
I would like to see the licensing model improved. They have recently changed the model and have made it more complicated.
For how long have I used the solution?
I've been using Veeam since 2016. I'm currently on Veeam ONE version 11. The solution is deployed on-prem.
What do I think about the stability of the solution?
The product doesn't require any specific maintenance. In our company, there are currently 10 people working with Veeam backup.
The solution is stable. The performance is all right. When you are using VMware hypervisor, it sometimes has minor issues, but they are not something to tell home about.
What do I think about the scalability of the solution?
The solution is extremely scalable.
How are customer service and support?
Technical support really went out of the way to assist me. They even came to our offices to help us out with the issue we were experiencing at the time.
Which solution did I use previously and why did I switch?
We previously used the Symantec product, but it wasn't up to standard. We switched to Veeam because of its ease of use.
How was the initial setup?
It's simple. It's a straightforward process.
What about the implementation team?
Installation was done internally by our team. Deployment took about three hours
What's my experience with pricing, setup cost, and licensing?
The solution is expensive, but it's value for money.
What other advice do I have?
I would rate this solution 8 out of 10.
My advice is to watch the admin videos available on the Veeam website.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a mining and metals company with 1,001-5,000 employees
Easily leverages backups for replication purposes
Pros and Cons
- "The features I find most valuable are probably the VMware snapshot backups and the Veeam replication. Their replication is very good. It can easily be used for disaster recovery in a number of situations."
- "They need a better solution for backend storage."
What is our primary use case?
Our primary use for Veeam Backup & Replication is for enterprise backups and replication.
It's used pretty heavily by us.
What is most valuable?
The features I find most valuable are probably the VMware snapshot backups and the Veeam replication. Their replication is very good.
It can easily be used for disaster recovery in a number of situations.
I don't know how it would compare to Zerto, for example, but considering that it can leverage backups for replication purposes, this makes it superior to either a backup product or a replication product. The fact that you can mix and match, for example, you can replicate off of a backup or off of a backup copy somewhere else, or off of the source machine directly, makes it superior for me.
What needs improvement?
In terms of what could be improved, they need a better solution for backend storage. Other backup products that I've used, like Commvault, have at least a disc based backup. If you don't have a D duplicating appliance, like Commvault who has its own duplication engine, it's doing its best to duplicate data going into the repository. Veeam is not very good at that. There is some level of data reduction, but it's not much. So if your backup targets don't have a good D duplication data reduction, it's a problem because you just create massive amounts of data on the backend.
What do I think about the stability of the solution?
I like that you can use any kind of disc target and you can use any kind of high speed fiber channel as backend.
What other advice do I have?
On a scale of one to 10, I would say that Veeam Backup & Replication is one of the best, so I'd probably give it a nine. There is not one perfect backup product and I think one of the challenges with Veeam is the lack of clients. Meaning, we have certain older systems that there is no Veeam client for, and there's no incentive for Veeam to make the client for it. But it does VMware backups very well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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