We use this solution to replicate the SQL server to another site.
IT manager at a tech services company with 11-50 employees
Useful solution for data backup replication that could be improved by having a more effective support team
Pros and Cons
- "The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository service."
- "We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team."
What is our primary use case?
How has it helped my organization?
We tried to set up the application from SQL to SQL. We did this for the department, but the process took us almost a year. After we had signed off on the solution we noticed that it was affecting the performance of the SQL.
What is most valuable?
The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository services.
What needs improvement?
We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team.
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Veeam Data Platform
January 2026
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For how long have I used the solution?
I have been using this solution for three months.
What do I think about the stability of the solution?
We have had issues connecting to the server, specifically connecting to the head office to be on the same network.
What do I think about the scalability of the solution?
We have not tried to scale this solution but it is possible.
How are customer service and support?
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the support team, they were not knowledgable on the solution and how it works.
How was the initial setup?
The initial setup was complex and required assistance from the team at Veeam. After the installation, the solution does not function as we expected. The deployment took two weeks.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution and came at a higher cost than expected. We were charged higher prices than shown on the website by partners of Veeam. We were not able to buy a few licences to begin with. We had to buy five licences from the beginning before knowing if the solution worked for us. The initial contract for the solution was not clear on which services were to be paid for and which were free.
What other advice do I have?
We first completed a POC in a test environment which worked well. However, when moving over to a production environment, we experienced some issues.
We would have benefitted from more guidance on what options were available based on our internal systems.
I would rate it a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System administrator at a construction company with 5,001-10,000 employees
Quick and simplified backup and recovery on VM and HyperV databases.
Pros and Cons
- "The features that I have found most valuable are its back up and recovery. It is a simplified backup because you can do both databases - VM and HyperV. It's a faster backup than the conventional methods because it takes up the bare metal."
- "In the next release I would like to see a bit more intelligence as far as a solution or troubleshooting - to put it more on the level of resolution and not simply identifying there is a problem."
What is our primary use case?
Our primary use case is to back everything up.
What is most valuable?
The features that I have found most valuable are its back up and recovery. It is a simplified backup because you can do both databases - VM and HyperV. It is a faster backup than the conventional methods because it takes up the bare metal.
What needs improvement?
In terms of what could be improved, I would say the manageability but not that much else.
In the next release I would like to see a bit more intelligence as far as a solution or troubleshooting - to put it more on the level of resolution and not simply identifying there is a problem.
For how long have I used the solution?
I have been using Veeam Backup & Replication for a few years.
What do I think about the stability of the solution?
Veeam Backup & Replication is pretty stable. It has the odd problems here and there, but they are mostly due to snapshot running or things like that.
What do I think about the scalability of the solution?
Veeam Backup & Replication is very scalable.
There are two administrators maintaining it.
In terms of increased usage, all future servers will be running Audit. We don't plan on changing for another one.
How are customer service and support?
Technical support is pretty good. They have a fast response.
Which solution did I use previously and why did I switch?
The last solution we used was Commvault and we were not satisfied with the results with the backup time, but that was more than 10 years ago.
How was the initial setup?
The initial setup is pretty straightforward.
I'm not the one who installed initially, so I couldn't say for the implementation, but adding any products is very straightforward.
What's my experience with pricing, setup cost, and licensing?
Our license is yearly, but I don't know the cost.
Which other solutions did I evaluate?
We did brief surveys of other solutions, but Veeam seemed to correspond with our virtual needs because 85% of our servers are virtual.
What other advice do I have?
I am very satisfied with Veeam Backup & Replication.
On a scale of one to ten, I would give Veeam Backup & Replication an eight point five because it solves our problems but it's not perfect, but more than good enough.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Veeam Data Platform
January 2026
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
CIO at a tech services company with 51-200 employees
In one scenario, we started with 2,000 users and scaled up to 24,000
Pros and Cons
- "Veeam is highly scalable. In one scenario, we started with 2,000 users and scaled up to 24,000."
- "All our customers would like a cheaper license and more flexible deployment."
What is our primary use case?
The use cases vary because we work for several clients and deploy different solutions for each. Some of our customers have upwards of 5,000 users. But generally speaking, we use Veeam for copying databases and storage.
We use Veeam, Veritas, or Commvault for simple security and second-level storage. We might use Oracle and different kinds of databases for replication and database storage with built-in replication.
What needs improvement?
All our customers would like a cheaper license and more flexible deployment
For how long have I used the solution?
We've been using Veeam for four or five years.
What do I think about the scalability of the solution?
Veeam is highly scalable. In one scenario, we started with 2,000 users and scaled up to 24,000.
How are customer service and support?
I have a team of consultants who provide support, and we are Veeam-certified too, but we sometimes need help with certain customers and deployments. It's very complex, and we need more time than we expect, but it's working.
How was the initial setup?
The optimized installation takes two and a half hours, and then the total deployment takes more than a month and a half.
What's my experience with pricing, setup cost, and licensing?
Customers would rather have a standard license than a subscription because they prefer an OPEX solution over a CAPEX. They prefer to buy the solution with the solution and support for five or 10 years.
What other advice do I have?
I rate Veeam nine out of 10. Veeam is one of the best solutions. We are using it with customers that have 13 seats and 1,500 servers with varying technologies, including Windows and Linux databases, different interfaces, Citrix solutions, etc. We've been recommending it to our customers for the last two years.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Technician at a computer software company with 11-50 employees
Excellent technical support, easy to set up, and very reliable
Pros and Cons
- "It's the most easy-to-use backup replication that I have used so far."
- "We're using both Backup and Replication, Veeam Cloud Connect, and Veeam Office 365. What I am missing is a good graphical user interface between these three products."
What is our primary use case?
We have, I'd say, about 20 different customers running Veeam and sending backups to our hosting center. We also have our own hosting environment with about 200 servers, which we are backing up with Veeam Backup and Replication.
What is most valuable?
The solution is stable and absolutely reliable.
It's the most easy-to-use backup replication that I have used so far.
I've found that the scalability is fine.
The initial setup is pretty simple.
What needs improvement?
We're using both Backup and Replication, Veeam Cloud Connect, and Veeam Office 365. What I am missing is a good graphical user interface between these three products. It's something that they need to figure out. I'd like the three versions streamlined so they fit together better, as, right now, they are very different.
For how long have I used the solution?
We've been selling the solution for three or four years or something like that.
What do I think about the stability of the solution?
The solution is reliable and the performance is good. We find it to be stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
Scalability is possible with this solution. If a company needs to expand it, it can do so.
We have 50 customers that pay for this solution right now.
How are customer service and support?
Technical support is helpful and responsive. they are very knowledgeable and friendly. We are very satisfied with the level of support on offer. They really try their best to resolve issues.
How was the initial setup?
The solution is simple and straightforward.
I cannot recall how long it took to actually deploy the product.
We have three managers that can handle the deployment and maintenance aspects of the product.
What's my experience with pricing, setup cost, and licensing?
We pay for licensing and have a monthly subscription.
What other advice do I have?
We are a reseller.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Project Manager and Technical Consultant at a computer software company with 201-500 employees
Feature rich and user friendly solution
Pros and Cons
- "There are many valuable features, for example how Copy Job is controlling the band with accelerators. The Enterprise Manager is a valuable feature. There are many very useful features. We can push in the market, because we have an advantage over the other solutions."
- "CDP also requires a lot of development, because there are a lot of restrictions now for CDP. There is a chance to improve CDP and make it much easier for the customers."
What is our primary use case?
We are a seller and an implementer.
We are implementing on premises as well as on cloud. Now most customers are trying to apply the 3-2-1 policy, and it requires having the process and integration available together.
The general use cases are that it can be used for any backup, for any data center, whatever it is, virtualized or physical or in the cloud. It is very useful and has a very user-friendly backup with a lot of options. It is very fast, as well. Nowadays, we are trying to be compatible with all the storage infrastructures.
How has it helped my organization?
veeam help us a lot to expand our business in the market and provide our customer with an advanced backup solution to protect their Data centers and increase the availability and performance of data recovery to match with target RPO and RTO
What is most valuable?
There are many valuable features, for example how Copy Job is controlling the band with accelerators. The Enterprise Manager has valuable add on feature. it has very useful features for centralize management ,Monitoring and controlling. We can push in the market, because we have an advantage over the other solutions. I was previously working with HP Data Protector for a long time, and it was very limited in features and it was no so user friendly.
What needs improvement?
In terms of what can be improved, we have already integrated with some Unix environments, which were not supported before. They have some limitations on integration with the advanced features as snapshotting and for some types of storage. We are almost compatible with around four vendors now - HPE , EMC, IBM and Dell. We could go further for this one. They could increase the compatibility for the advanced integrations.
CDP also requires a lot of development, because there are a lot of restrictions now for CDP. There is a chance to improve CDP and make it much easier for the customers.
We can make CDP more flexible. Hypervisor on Linux are the first generation. So, till now a few customers are testing this. I think it will take some time to redevelop them and to integrate them properly.
For how long have I used the solution?
I have been using Veeam Backup & Replication personally for one year, but my company is a partner and have been using it for at least five years.
I am working with version 11, but I'm not using the features released now currently for the 11a because few customers are using CDP, continuous data protection, and Hypervisor, on Linux and these things. I have not applied the new functions till now, but I know that there are good things from them.
What do I think about the stability of the solution?
Veaam Backup & Replication is very good in terms of stablity. It is one of the best now. There is a high competition between Veeam and Commvault, but I think Veaam is getting more and more customers now.
What do I think about the scalability of the solution?
Veeam Backup & Replication is so much easier now with the new license,. Now you can scale out without any problem, there is no limitation, by the license to scale out. This is a good thing on Veeam, so you can actually scale out according to the customer needs. There is no restriction on customer capacity, on sizes, etc... Nowadays, it is a good thing that they migrated to this type of license which is not depends on the NO core processor. So, if the customer has enough instances, he can backup for anything and he can expand without any limitation.
I already have some enterprise customer including one big global company. Most of the other customers are small-medium. , now we can expand to the number of enterprise customer because once you become compatible with IBM, Sun Solaris ,Linux and these High end OS, you will have a lot of new customers in the enterprise area.
How are customer service and support?
Our company provides maintenance services for our customers, but most of the customers are required to get support from the vendor. So, even if we are acting as a service-level support, we are protected with backend support from the vendor.
They are very good. Very positive. Maybe they need to be faster in their response time to the customers. Sometimes the call is taking all day.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I was previously using HP Data Protector.
There are many differences between HP Data Protector and Veeam Backup & Replication. HPE stopped supporting their products more than five years ago. They sold it to another company ( Micro Focus ), . Since then, there is no investment in the product, and no new development.
How was the initial setup?
The initial setup is very simple. It has all the things bundled. Even if there is something not available on the Windows platform they will make it and they will install it. It is very easy for integration.
The initial setup will not take more than one to two hours. The problem is after this, we need to configure it. You need to configure the storage to match with the customer requirements - to see what the customer needs. So the planning will take a lot of time, of course. After the initial setup, you will need to have good background about what the customer has to be integrated.
What about the implementation team?
mainly we are doing the implementation through our certified team and in case we need any support form main vendor we can get it , Veaam technical support team and veeam technical consultant are Excellent and supportive .
What was our ROI?
In terms of Return On Investment , Veeam backup and replication indicates a more productive investment in a long time compared with other solution .
What's my experience with pricing, setup cost, and licensing?
Veeam Backup & Replication is not so cheap. Nothing is cheap now in the market. But, it is very good and reasonable considering the integrated features. You can give it an eight out of 10 on the price.
There are different licensing models. Nowadays, I think you want to focus on the number of instances. They stopped the previous license, Charisma. You want to go by the number of instances licensing .
We have many different types of licenses. COMMUNITY EDITION ,VEEAM BACKUP & REPLICATION and VEEAM AVAILABILITY SUITE which will include all the advanced option including VEEAM ONE
You can get Veaam ONE embedded which will be cheaper, but few customers are actually going for this because, Veaam ONE is a complete monitoring and reporting solution it is not dedicated for Veaam backup solution. You can use it for monitoring the data center virilization solitons including VMware , MS Hyper-V , Veaam one has a very powerful monitoring and reporting engine .
Which other solutions did I evaluate?
Micro Focus Data Protector , Commvault backup ,
What other advice do I have?
My advice to anyone considering Veeam Backup & Replication is that , this is an Excellent Backup solution ,so much user Fridley , easy to be integrate and very fast and powerful in virtualization and cloud Environments you can go for it ,I think it is one of the best solution. in case you have only on-premise physicals solution in DC you may think about anther solution .
I don't like to give 10 for any vendor. So on a scale of one to ten, I would say, Veaam Backup & Replication is a Nine/10.
I am now Veeam certified , so I am support Veeam. It took a lot of tough time for me to be certified in Veeam. Their exam is very, tough. So, they need to expand the bar. They should make it slightly easier, because the Veeam exam is one of the hardest exams I have done. Most of the exam Questions is depends on different scenarios. The exam time is very short compared with the number of questions there. , so you will not have a time to read all the questions and give the answers. I believe they should make it easier.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Lead Presales at a tech services company with 1-10 employees
Secure, simple to use, and a good licensing model
Pros and Cons
- "Integration with various applications, such as on-premises laptops and desktop backups, as well as applications and databases, is excellent."
- "The automation could be better."
What is our primary use case?
We are system integrators, also known as SIs.
We deploy on-premises as well as in the cloud.
Customers who use it in the cloud use it for email, file storage, and backup. When used on-premises, it is used for applications and databases.
What is most valuable?
Veeam Backup Replication is secure. They have covered almost every aspect, both in terms of security and backup, and management.
Integration with various applications, such as on-premises laptops and desktop backups, as well as applications and databases, is excellent. Also, they've added cloud integration, which is a plus.
The combination with Nutanix is admirable. It is very good.
It is easy to use.
It is simple to learn while performing POCs or demonstrations.
What needs improvement?
The automation could be better.
Automation is also available, but one customer recently requested a few types of automation that were not yet available, but they are working on it.
It is not 100 percent successful. POCs are being developed by a travel agency in Mumbai, and they are currently being improved.
In terms of automation, I believe they are adequate but not flawless. You can rate it a 3, or 4.
The infrastructure required for installation is still quite expensive. Even the deduplication part, which they promise up to 50%, you get 60, 70, or even 80% somewhere, but they promise 50%. If you specifically compare them to the data domain or some application appliances, you can say deduplication is not that mature. But, in a normal scenario, it is fine.
The support could be improved.
For how long have I used the solution?
I have been working with Veeam Backup & Replication for more than five years.
What do I think about the stability of the solution?
Veeam Backup Replication is a stable solution.
What do I think about the scalability of the solution?
The scalability is good. We have a customer who started with 10 licenses and has since grown to more than 30, or 50 licenses. They are also looking into another three or four branches.
We have more than 10 customers.
How are customer service and support?
Technical support is good, but I wouldn't rate it more than seven out of ten.
Support could be better, but it depends on what the issue is. We have some issues with the database and backup time or the backup window more specifically, sometimes there are backup failures.
Support could be improved, but that depends on the issue. We are having some issues with the database and backup time, or more specifically, the backup window; occasionally, we experience backup failure.
If you do the root analysis, you will find that these are the issues, and they will suggest ways to resolve the issue from the knowledge base.
Someone who has worked in that environment or understands backup replication technology can help, as can an L2 engineer. However, it will be more difficult for L1. He must escalate to support, and support will take three, four, or five days, depending on the severity of the issue and the nature of the call.
If it is not a critical environment, and if only that option is enabled, I think this is a good solution. However, this is a very critical environment, and if you do not enable other things, such as instant recovery or something similar, and you don't have the expertise, it can be painful for the customer.
Which solution did I use previously and why did I switch?
We are working with Nutanix and Dell products for disaster recovery.
How was the initial setup?
The installation is simple and straightforward. Anyone who understands backup storage or product installation can understand this.
They have a sizing calculator and everything, once you enter that data and the retention period and everything, everything comes up with you.
The time it takes for installation and deployment is dependent on the recovery process. However, they have instant recovery, which will also take less than a minute.
It's just adding up that specific storage. The research option for indexing is also good. If you know what you want to search you can search the catalog, and then copy/paste or download that image. If you want a proper file-level recovery, it will take some time. Specifically for virtual machines you want to completely revoke that machine, it only takes a minute or two, if that.
Recovery is such an important part of any backup and recovery solution.
Because replication solutions include in-built licensing, you do not need to purchase a replication license separately, which is beneficial for Veeam.
We have completed approximately five large projects for enterprises with 1000 or more customers, 1000 or more end-users, or applications and databases. As a result, we needed seven to eight days to deploy and maintain everything with just one person.
What's my experience with pricing, setup cost, and licensing?
What they have in place for the licensing, is really good, which makes it easy to convince customers.
It is a subscription license, and that is where every software solution is heading. The software subscription model can be once a year, or every three years, or every five years.
What other advice do I have?
Nutanix is capable of disaster recovery. Mine is a backup, but Veeam has the same capability, as does Mine, and is a hybrid of Veeam and Nutanix. Veeam is a different backup and replication software that we also used.
Definitely, I would recommend this solution. I have been working with Veeam for over five years. And I sold it to four or five customers in North India by myself. So, yes, we highly recommend Veeam.
I would rate Veeam Backup & Replication an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Responsive technical support, straightforward installation, and reliable
Pros and Cons
- "My customers find the backup and recovery ease of use is the most beneficial feature."
- "The recovery and integration features of Veeam Backup Replication could improve. For example, all VM integration could improve, such as with Hyper-V and VMware."
What is our primary use case?
Veeam Backup Replication is used by my clients as a backup and recovery solution.
What is most valuable?
My customers find the backup and recovery ease of use is the most beneficial feature.
What needs improvement?
The recovery and integration features of Veeam Backup Replication could improve. For example, all VM integration could improve, such as with Hyper-V and VMware.
There is not any kind of archiving feature that is provided and in a future release, there should be an archiving feature in this platform. They would be better able to compete with the other archiving solution. In the current scenario, if the customer wants to have an archiving feature, they will have to purchase another solution because we cannot have this archiving feature with Veeam Backup Replication.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately five years.
What do I think about the stability of the solution?
Veeam Backup Replication has been stable.
What do I think about the scalability of the solution?
The scalability of Veeam Backup Replication is good.
How are customer service and support?
The technical support is good and responsive.
Which solution did I use previously and why did I switch?
I have used Commvault.
How was the initial setup?
The initial installation is quite easy and not very cumbersome. It's easy if you have a basic understanding of the architecture of the Veeam.
What's my experience with pricing, setup cost, and licensing?
The subscription-based pricing of Veeam Backup Replication is competitive.
What other advice do I have?
The solution that we recommend more often depends on the use case. If there are other use cases that include bare metal recovery and archiving features then I would recommend another product, such as Commvault.
I would advise before implementing a solution such as Veeam Backup Replication that you have the training and skillset before implementation. This allows for proper implementation, best practices, and stability. It is helpful to have someone that is certified.
I rate Veeam Backup Replication an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Alliance Manager at a tech services company with 1,001-5,000 employees
Affordable, easy to set up and has a simple UI
Pros and Cons
- "It's scalable."
- "They need to improve their technical side."
What is our primary use case?
We primarily use the solution for backups in the virtualization area. They are experts in virtualization. For a lot of use cases, the customer doesn't have a backup in their virtualization for VMware HyperV or Nutanix. We are using Veeam to back up their virtualization.
What is most valuable?
They are the second-best backup after Veritas.
Veeam is easy to set up and they have a simple UI for users to set up and administer the Veeam console.
Veeam has low pricing. They are great for a smaller market or smaller business all the way through to enterprise-sized companies. It's scalable. In Indonesia, maybe two of our telco companies use Veeam and they have a lot of the market in Indonesia.
The solution's initial setup is easy.
It's a stable solution.
What needs improvement?
They need to improve their technical side. They don't have a lot of compatibility with Solar HP-UX, IX, or SAP. They still need to have a lot of improvement in that area.
They need to make their Office 365 backup is included in one console with the backup replication. It will be easier that way and place it in line with the Veritas NetBackup offering.
What do I think about the stability of the solution?
We have found the product to be quite stable. It's not buggy. There aren't glitches. It's reliable. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product can scale well. It's great for small businesses to larger enterprises.
How are customer service and support?
Since Veeam is easy to use and easy to set up, we don't have a lot of problems. Therefore, we don't have a lot of experience with their support. We've never had a reason to contact them. Due to this, I can's speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
I am familiar with Veritas as well.
How was the initial setup?
The solution is straightforward and simple to set up. It's not a complex or difficult process. A company shouldn't have any issues implementing it.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good. They are very affordable, even for smaller businesses.
What other advice do I have?
We are a Veeam partner. We're partners with a variety of organizations.
We use various deployment models, including public and private cloud, on-premises, and hybrid setups.
I would rate the solution at an eight out of ten. We are quite pleased with its capabilities.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: January 2026
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