We use the solution for customers who want to back up their VMware environment.
Easy-to-use solution with a responsive support team
Pros and Cons
- "The solution is really easy and straightforward to use."
- "The solution is not very good at backing up the physical Linux systems."
What is our primary use case?
What is most valuable?
The solution is really easy and straightforward to use. If we want to configure something using Veeam ONE, we don't need much time to study the management interface. Our customers appreciate the solution's ease of use.
Recovery is the most important thing when we create a backup, which works fine on Veeam ONE. We can also use the shared backup and run recovery tests when needed.
What needs improvement?
The solution is not very good at backing up the physical Linux systems. Backing up SAP HANA with the solution is not very convenient. The solution also does not support the backups of uncommon databases, which prevents it from spreading across the market.
For how long have I used the solution?
I have been working with the solution for the past five years.
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What do I think about the stability of the solution?
The stability is quite good. I would rate it a nine out of ten.
What do I think about the scalability of the solution?
The scalability is very good. Ten of our customers use the solution. I rate the scalability a ten out of ten.
How are customer service and support?
The support is quite responsive and fast. It depends on what kind of support package you have paid for, but generally, it's fine.
How was the initial setup?
The initial setup is very easy.
What about the implementation team?
It takes us half a day to install and configure the systems. The time taken for deployment depends on how big the environment is.
To deploy the solution, install it first on the virtual machine or the physical systems, then install it on the Windows physical machine. Then, set up the accounts in the physical or virtual servers. Finally, connect the repository for the pickups and configure the backup jobs.
We need one or two administrators and engineers to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The licensing fee depends on the licensing model we choose. We can pay for on-premise licensing. We can also choose to pay a yearly fee for support, or we can pre-pay for support five years in advance.
Now, the solution also provides a subscription model. Additional costs depend on the kind of product we purchase.
What other advice do I have?
Veeam has an Essentials edition and an Enterprise edition for larger environments. People who want to use the solution should choose the on-premise licensing instead of the subscription model because it will be much cheaper. Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

System Administrator at IP Protocol INC
Good support, easy to deploy, and stable
Pros and Cons
- "The most valuable features are the notifications, which give us failure alerts for some infrastructure within the backup, and the reporting is excellent."
- "I would like the solution to have better integration with other hypervisors and cloud features that are not exclusive to VMware."
What is our primary use case?
I use the solution to monitor the services within the backend servers and to check the inventory of our infrastructure. I also use the solution to generate advanced reports.
What is most valuable?
The most valuable features are the notifications, which give us failure alerts for some infrastructure within the backup, and the reporting is excellent.
What needs improvement?
I would like the solution to have better integration with other hypervisors and cloud features that are not exclusive to VMware. Additionally, I would like the ability to integrate with Nutanix. There is room for improvement in this area.
For how long have I used the solution?
I have been using the solution for almost one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable but we are not planning on scaling up at this time.
We have three people using the solution within our organization.
How are customer service and support?
The technical support for Veeam, as a whole, is good for ticketing, and also for support.
How was the initial setup?
The initial setup is straightforward. The deployment without any customization takes only two minutes.
What about the implementation team?
The implementation is completed in-house.
What other advice do I have?
I give the solution an eight out of ten.
I recommend that potential new users familiarize themselves with what they want to monitor and the information they need about their infrastructure. Veeam ONE is highly compatible with VMware, but not with other solutions such as Nutanix or other hypervisors, so it may be more challenging to integrate the solution with hypervisors other than VMware. Nevertheless, Veeam ONE can still provide the necessary information and benefits for organizations.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Asst Manager - Electrical at CtrlS Datacenters Ltd
A comprehensive solution for monitoring virtual and data protection environments with poor support, administration, and agent backups
Pros and Cons
- "I like the backup and backup copy features."
- "Agent backups could be better. I have many problems with agent backups, particularly on Linux and MySQL databases. MySQL works well with Microsoft products but not with other products. The database backups are not working correctly, and we are losing business. I am not getting any support; administration is also a significant problem."
What is our primary use case?
We use Veeam ONE for backup and replication, and disaster recovery purposes.
What is most valuable?
I like the backup and backup copy features.
What needs improvement?
Agent backups could be better. I have many problems with agent backups, particularly on Linux and MySQL databases. MySQL works well with Microsoft products but not with other products. The database backups are not working correctly, and we are losing business. I am not getting any support; administration is also a significant problem.
For how long have I used the solution?
I have been using Veeam ONE for over four years.
What do I think about the stability of the solution?
Veeam ONE is stable for small uncomplicated projects.
On a scale from one to ten, I would give stability an eight.
What do I think about the scalability of the solution?
Veeam ONE is scalable.
On a scale from one to ten, I would give scalability an eight.
How are customer service and support?
Support could be better.
How was the initial setup?
The initial setup is straightforward. Based on the project size, implementing this solution can take 24 hours, 72 hours, or even a week. A team of four can quickly deploy and manage this solution. They can handle configurations and backup failures daily. I can maintain 12 projects by myself.
On a scale from one to ten, I would give the initial setup a nine.
What about the implementation team?
We implemented this solution.
What's my experience with pricing, setup cost, and licensing?
We pay every month for Enterprise Plus. There are no additional costs.
What other advice do I have?
On a scale from one to ten, I would give Veeam ONE a three.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Computing, Biostatistics at a healthcare company with 5,001-10,000 employees
Multiple cloud backup capability, reliable, and scales well
Pros and Cons
- "The most valuable feature of Veeam Backup & Replication is that we can back up in-house and multiple cloud providers' storage."
- "The more features the solution has the more complex it can be to set up. Veeam Backup & Replication can be complex."
What is our primary use case?
We use Veeam Backup & Replication to back up our virtual machines in the VMware environment.
What is most valuable?
The most valuable feature of Veeam Backup & Replication is that we can back up in-house and multiple cloud providers' storage.
For how long have I used the solution?
I have been using Veeam Backup & Replication for approximately five years.
What do I think about the stability of the solution?
Veeam Backup & Replication is a stable solution.
What do I think about the scalability of the solution?
We are a small department in the company and the scalability has been fine for our needs. In my team, we have approximately 80 people. Our whole organization has approximately 5,000 employees.
How are customer service and support?
We have not contacted the support often, the solution has been operating well.
How was the initial setup?
The more features the solution has the more complex it can be to set up. Veeam Backup & Replication can be complex.
What's my experience with pricing, setup cost, and licensing?
The price of Veeam Backup & Replication is high and that is why I am choosing an alternative.
What other advice do I have?
Veeam Backup & Replication is the market leader in storage backups.
My advice to others is if you are not going to use all the features of Veeam Backup & Replication then use a less expensive solution that can fit the use case.
I rate Veeam Backup & Replication an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager at BGH
An easy-to-implement solution that is fast, stable, and flexible
Pros and Cons
- "First, I like that this solution is fast. Second, I like the stability and flexibility."
- "If you don't have technical knowledge about these services, monitoring the virtual machines is hard."
What is our primary use case?
We use this solution to backup documents, photographs, video tapes, and data in the cloud. It is a public cloud and implementation is easy because all you need to do is create a new user, and then you can easily load the data.
What is most valuable?
First, I like that this solution is fast. Second, I like the stability and flexibility.
What needs improvement?
If you don't have technical knowledge about these services, monitoring the virtual machines is hard. The solution is flexible if you have the correct knowledge though, so if you have knowledge about newer technical services, it's easy.
For how long have I used the solution?
I have been using this solution for about six years.
What do I think about the scalability of the solution?
It is a pay-as-you-go solution. There are four people using it in my company.
How are customer service and support?
The technical support is so helpful because the team is in the USA and the people are fast. We get answers fast and the connectivity is fast. It's so good. I would rate the technical support as a ten out of ten.
How was the initial setup?
The solution is really easy to set up.
What's my experience with pricing, setup cost, and licensing?
Our licensing cost is $200 a year.
What other advice do I have?
I would recommend this solution to others.
I would rate this solution as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller.
Senior System Administrator at NMB Singapore Ltd
Integrated with Veeam backup and centralizes well
Pros and Cons
- "I don't have to go back and forth between different applications to get the report I need."
- "In future releases, I would like to see the solution provide auto resolution and auto relocation of resources."
What is our primary use case?
I am a system administrator. My role is to oversee the support of the company's network. I also take care of the deployment and maintenance. We use Veeam ONE to optimize hypervisors or my virtual machines.
How has it helped my organization?
The solution includes reporting on the virtual machines and the sources. It centralizes well.
What is most valuable?
Veeam ONE is integrated with Veeam backup, so it includes reporting on both. I don't have to go back and forth between different applications to get the report I need.
What needs improvement?
Veeam ONE does the basic job of reporting, but it does not meet my requirements of automated resolution.
In future releases, I would like to see the solution provide auto resolution and auto relocation of resources.
For how long have I used the solution?
I have been using Veeam ONE for three years.
What do I think about the stability of the solution?
Veeam ONE performs as required. It is stable.
What do I think about the scalability of the solution?
This solution is scalable. It depends on the kind of functions you require and what you want to get out of the product.
How are customer service and support?
I would rate Veeam ONE's technical support a four out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Veeam ONE is simple and straightforward.
What about the implementation team?
The deployment was done in-house. It takes less than one day to deploy Veeam ONE. To implement, I created a virtual machine and installed Veeam ONE on it. I just had to attach it to the Hyper-V service.
What was our ROI?
Veeam ONE saves me a lot of time, so I don't have to look and monitor each service on its own.
What's my experience with pricing, setup cost, and licensing?
We have a three-year license with Veeam billed annually. The cost is based on the number of core servers.
I would rate the pricing of the solution a three out of five.
Which other solutions did I evaluate?
I am looking into Turbonomic to see if it can do more than Veeam ONE.
What other advice do I have?
Veeam ONE is a good product if you are looking for monitoring and reporting. If you are looking for automated solutions, you will have to look somewhere else.
I would rate this solution an eight out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Cobantur
It's simple, scalable, and easy to use
Pros and Cons
- "I like all of Veeam's features, but the most important ones are the tape backups and replication. Those are the two options available for us, and it's enough for our needs."
- "In the past, Veeam had a host-based license, but now it will be part of Microsoft's core license. I don't like this licensing model. Host-based licensing is better for my system. Maybe so other organizations prefer the core-based."
What is our primary use case?
Veeam takes our installation and server backups, then writes them on a disk and the tape backup. After that, it replicates the backups to another recovery site. IT is the only department that uses Veeam directly. It has three to five people.
What is most valuable?
I like all of Veeam's features, but the most important ones are the tape backups and replication. Those are the two options available for us, and it's enough for our needs.
For how long have I used the solution?
I've been using Veeam for more than 10 years
What do I think about the stability of the solution?
Veeam is stable.
What do I think about the scalability of the solution?
Veeam is scalable.
How are customer service and support?
I sometimes contact Veeam for some adjustments or updates. They get back to me in a reasonable time. I've also asked them about the availability of particular features or questions about deploying the solution. There are different solutions for freeware and enterprise deployment. Enterprise deployment has various features available to end-users, so I've asked if these solutions are available to us.
Which solution did I use previously and why did I switch?
I worked with NetBackup at my previous company, but that was more than eight years ago.
How was the initial setup?
Veeam is easy to install and deploy.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license for support and upgrades. I haven't researched the price of any other solutions, so I can't say whether it is expensive or cheap relative to others. It is affordable enough for me.
In the past, Veeam had a host-based license, but now it will be part of Microsoft's core license. I don't like this licensing model. Host-based licensing is better for my system. Maybe so other organizations prefer the core-based.
What other advice do I have?
I rate Veeam Backup and Replication eight out of 10. I recommend Veeam. It is simple and easy to use.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at Ulbrich Of California, Inc.
Useful dashboards, reliable, and beneficial report
Pros and Cons
- "The most valuable features of Veeam Backup Replication are ease of use, dashboards, and reporting."
- "The replicating from Veeam Backup Replication to Azure cloud could be improved."
What is our primary use case?
We are using Veeam Backup Replication for daily backups and disaster recovery.
What is most valuable?
The most valuable features of Veeam Backup Replication are ease of use, dashboards, and reporting.
What needs improvement?
The replicating from Veeam Backup Replication to Azure cloud could be improved. Situation:seeding large amounts of data from veeam to azure. I opened up a ticket because there is no clear cut documentation (Steps) on how to do so. they have pieces of the process in different articles with different headings. i opened up a ticket and it was like i was the first customer to ask for this. seeding is when you have slow to medium bandwidth and need to offload the data locally then send it to azure. with some help from support i had to put together my own notes from alot of trial and error from ordering the wrong type of box from azure to completing the process once i actually got the data uploaded to azure. i just feel like they didn't do good job in documenting how to seed data to azure properly
For how long have I used the solution?
I have been using Veeam Backup Replication for a year and a half.
What do I think about the stability of the solution?
Veeam Backup Replication is stable.
What do I think about the scalability of the solution?
The scalability was good, it met what was in the marketing of the solution.
How are customer service and support?
The support from Veeam Backup Replication has been very good, it was excellent.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
I would advise others the solution is straightforward. We used a third-party demo that was simple for the services. The overall support and services are good. However, the Azure integration difficulties for cloud replication need to be fine-tuned in terms of knowledge-based.
I rate Veeam Backup Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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