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Solutions Architect at Computer Land Malaysia
Real User
Top 20
Offers detailed reports to users, and it is easy to maintain
Pros and Cons
  • "The solution's most valuable feature is that its reports are detailed compared to other tools."
  • "I feel that the product's support team needs improvement."

What is our primary use case?

I use the solution in my company to monitor the backup status and to plan in areas like capacity planning, such as how much current backup utilization is used. The tool can maybe predict the future trend of the data groups and their growing size.

What is most valuable?

The solution's most valuable feature is that its reports are detailed compared to other tools. It can integrate with VMware, and it can see VMware's recent status while it can receive alerts for Veeam Backup. The tool can be highly integrated with VMware and other Veeam solutions. Reporting-wise, the product is good. You can choose any templates for your report from the solution's consolidated data.

What needs improvement?

The tool should add more hypervisors inside it, like Hyper-V or Nutanix since it is an area of concern in the solution currently.

I feel that the product's support team needs improvement.

I feel that there are some new features in the new version of the product, which is Veeam ONE 12.1, and it also has some anti-malware functionalities. I have not found the new features in the product to be useful because it has so many false positives. The product needs to be integrated with some antivirus solution so that its new features can be used in a better way.

For how long have I used the solution?

I have been using Veeam ONE for three to four years. My company has a partnership with Veeam ONE.

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What do I think about the stability of the solution?

So far, my company has not had any issues with the product in terms of stability. We have installed the product and it runs properly without any major issues.

How are customer service and support?

The solution's technical support is satisfactory. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company uses Arcserve and some products from China, like Vinchin. Acronis was also a solution that was used in my company in the past. So far, we found that Veeam ONE is quite good compared to other products. Veeam ONE is balanced in terms of its interface, backup design concepts, and backup infra.

How was the initial setup?

The product's initial setup phase was quite straightforward.

One person can manage the product's installation phase.

The solution can be deployed in two to three hours. You just let it run with SQL and some other things. The installation process is quite straightforward. I just follow the installation steps, and it can be done easily.

What was our ROI?

I have seen some time-saving benefits from the use of the product in my country, up to 20 to 30 percent.

What's my experience with pricing, setup cost, and licensing?

I consider that the product's price falls under the middle range category.

What other advice do I have?

The solution is easy to maintain, but so far, we didn't have any major issues with the tool.

Actually, in our organization, we didn't go for any compliance parts with the tool. For our customers, we went for some audit purposes to meet some compliance requirements. Veeam ONE can generate some particular compliance report files from its users' available data.

I rate the tool a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Mohamed El-Sherbini - PeerSpot reviewer
IT Manager at Mada Insurance
Real User
Top 5
Provides montoring with best support and easy deployment
Pros and Cons
  • "One person can manage parameters."
  • "The product is expensive."

What is our primary use case?

We use the solution for monitoring purposes.

What needs improvement?

The price could be cheaper.

Veeam ONE should make the work easier without installing additional dashboards to start configuration.

For how long have I used the solution?

I have been using Veeam ONE for nine years.

How are customer service and support?

Support is best.

How would you rate customer service and support?

Positive

How was the initial setup?

Deployment is not difficult and takes three to four hours to complete.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

One person can manage all parameters.

Overall, I rate the solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Veeam Data Platform
July 2025
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Federico Borja - PeerSpot reviewer
Field Engineer at Logicalis
MSP
Top 20
Efficient for data protection and simple to use
Pros and Cons
  • "For me, it's perfect. We don't have any problems with backups and applications."
  • "We had one problem once with the network."

What is our primary use case?


How has it helped my organization?

For data recovery, we do some tests. We haven't had any problems yet. The tests we've done work fine.

What is most valuable?

For me, it's perfect. We don't have any problems with backups and applications.

Immutability is the most important aspect of data protection in terms of Veeam Data Platform. That could be one critical factor for us.

Data protection is the most valuable aspect.

What needs improvement?

We had one problem once with the multinet in the network, but it wasn't a big problem. It was a problem with the network itself. That is the only problem we have had.

For how long have I used the solution?

I have been using it for two years. We use the current application tool, the new one, that's the tool server that I use.

How are customer service and support?

I personally haven't requested any support, but my coworker has and says it's good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have also been using Veeam ONE for about two years to monitor traffic and jobs. So, mainly as a monitoring tool.

We use it to monitor everything. We don't have any other tool like it. We used to use vRealize Operations Manager, but we don't have that anymore. That's why we use Veeam ONE. It's easy to view all the infrastructure.

How was the initial setup?

The infrastructure we have is simple.

So, the initial setup is very easy as our environment isn't complicated.

We finished the deployment in about three weeks. We didn't deploy the solution solely for the strategy part. It took us three weeks because it wasn't a priority for us when we deployed the solution. So, the deployment time could have been less.

We didn't have any problems with integration into our existing ecosystem.

In my opinion, maintenance is very simple. We don't have any problems with updates.

What's my experience with pricing, setup cost, and licensing?

It is not expensive. 

What other advice do I have?

I would give it a ten out of ten because I haven't had any problems with maintenance. It's very simple and our environment is also very simple.

So for simple use, it's a very good tool and fulfills all our needs.

I highly recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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VINAYAK-KADAM - PeerSpot reviewer
SYSTEM ADMIN at Alliance University
Real User
Top 20
Easy to use and stores backups in other devices and local servers
Pros and Cons
  • "The solution's instant recovery feature is good and allows you to capture and copy individual files."
  • "Since the solution has many options, it is not easier to give tasks to schedule it."

What is our primary use case?

We use the solution to store the backups in other devices and local servers.

What is most valuable?

The solution's instant recovery feature is good and allows you to capture and copy individual files. Veeam Data Platform is easy to use.

What needs improvement?

We do not use all the options the solution provides, and it could be made simpler. Since the solution has many options, it is not easier to give tasks to schedule it.

For how long have I used the solution?

I have been using Veeam Data Platform for less than one year.

How was the initial setup?

The solution’s initial setup is not difficult.

What about the implementation team?

The solution can be deployed within one day.

What other advice do I have?

I would recommend the solution to other users.

Overall, I rate Veeam Data Platform an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ryan Uy - PeerSpot reviewer
Solutions Architect at Strategic Synergy Inc
Reseller
Top 20
Ensures effective management of multiple cloud environments, seamless integration with major providers like AWS and user-friendly interface
Pros and Cons
  • "Veeam Data Platform offers features specifically designed for ransomware defense."
  • "Expanding its compatibility to include Linux would represent a significant advancement."

What is our primary use case?

Most of the features and capabilities we implemented for our clients using the Veeam backup solution revolve around enhancing their backup processes. These include functionalities such as backup encryption, immutable storage, integration with various object cloud storage platforms like AWS Cloud, and ensuring compatibility with multiple object cloud platforms.

How has it helped my organization?

The backup and disaster recovery process within the Data Platform is exceptionally user-friendly. Whether you're performing a backup or restoring data, the graphical user interface makes it straightforward. All capabilities can be accessed with ease, thanks to the intuitive design of the interface.

The reliability of the Veeam Data Platform has been consistently satisfactory in our deployments. We have encountered no issues, and all of our clients have expressed satisfaction with its performance.

We are particularly pleased with the DIP, especially given our focus on the Nutanix platform. DIP with Nutanix virtualization has been especially valuable to us.

The inclusion of important functions and capabilities, such as ransomware protection and scanning, was crucial. It's noteworthy that these features are already available in version twelve, which is a significant enhancement.

When utilizing Veeam to manage RTO and RPO objectives, the primary focus lies in minimizing recovery time (RTO) and ensuring effective project or object management. Branches, especially those with high IO and ITO demands, such as those in SANX deployments, prioritize data visibility before backup and archiving. Typically, lower RPOs are managed by the recovery features of the virtualization layer. Our primary aim is usually to achieve the shortest RPO feasible within the specified parameters. However, in our deployments, the shortest configured RPO is based on the specific requirements of our clients.

Managing multiple cloud environments with the Veeam Data Platform is highly effective. The platform offers robust support for major cloud providers like AWS. I've personally tested its integration with AWS and iOS and found it to be extremely straightforward and user-friendly.

What is most valuable?

Veeam Data Platform offers features specifically designed for ransomware defense. This includes the ability to integrate with immutable repositories, safeguarding your data against ransomware attacks. Additionally, the platform provides integrated anti-malware detection capabilities, and it allows seamless integration with third-party endpoint security solutions to further enhance data security.

What needs improvement?

I think there's an opportunity for improvement in terms of the supported operating systems for the Veeam Data Platform. Currently, it's limited to the Windows operating system, excluding Linux environments. Expanding its compatibility to include Linux would represent a significant advancement. 

For how long have I used the solution?

I have been working with it for approximately six years.

What do I think about the stability of the solution?

I would rate its stability abilities eight out of ten.

What do I think about the scalability of the solution?

Its scalability capabilities are eight out of ten. The maximum supported capacity of the current version of Windows determines the capacity limitations for the Veeam Data Platform, as it is dependent on the operating system. This serves as a constraint for the platform. It is suitable for businesses of varying sizes, including small, medium, and enterprise-level organizations.

How are customer service and support?

I would rate its customer service and support nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up the system initially is straightforward.

What's my experience with pricing, setup cost, and licensing?

It's quite flexible—you can begin with a single license that supports ten instances and scale up based on your specific requirements. I would rate the pricing six out of ten when compared to other competitors.

What other advice do I have?

Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
IT Services Manager at a tech services company with 51-200 employees
Real User
Top 10
A highly stable product that provides excellent backup features and has a proactive support team
Pros and Cons
  • "Backup and restore features are valuable."
  • "The product must provide better security."

What is our primary use case?

The solution is used for backup and restore. It can also be used for VM replication.

What is most valuable?

I like almost everything about the product. Backup and restore features are valuable. They develop everything. If a competitor invents a new feature, the vendor also implements it.

What needs improvement?

The product must provide better security. It must provide an integration with a tool that has ransomware protection.

For how long have I used the solution?

I have been using the solution for about ten years.

What do I think about the stability of the solution?

The tool is rock solid. It is very, very stable.

What do I think about the scalability of the solution?

There are huge systems for which Veeam is not big enough, but we can partition the big environment and install several Veeam instances. The tool scales very well. We face no issues. The product is suitable for the smallest to the biggest enterprises. There is a free community edition that is limited to ten virtual machines. If we buy a license, we can scale up to 1000 instances.

How are customer service and support?

The support is one of the best I have seen. The team has a quick response time and provides quality feedback. The team is proactive. I am really happy with the product.

Which solution did I use previously and why did I switch?

I have worked with IBM and Data Protector. Veeam is better because it focuses on a single product.

How was the initial setup?

The initial setup is simple. With just a couple of clicks, we can install the product. However, it depends on how complex the environment is. Compared to other products, it is quite straightforward. We mostly deploy the solution on-premises. However, we can get opportunities to implement the cloud version as a service provider or back up an organization’s cloud infrastructure.

What's my experience with pricing, setup cost, and licensing?

The price is not low, but we get value for our money. We don't want a cheap product. We want a good product. The tool is reasonably priced for the quality it provides.

What other advice do I have?

I recommend the solution to others. There is some room for improvement. Overall, I rate the tool a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
System & Infrastructure Consultant at CBI
MSP
Top 10
Affordable and reliable general hypervisor management with significant lack of customer support
Pros and Cons
  • "Veeam ONE has proven to be a reliable tool not just for backups but also for general hypervisor management."
  • "I am highly dissatisfied with their customer support approach."

What is our primary use case?

Our customers were seeking an affordable monitoring solution. We noticed that traditional options like VMware's Operations Manager are quite expensive, so we found a more budget-friendly alternative. Veeam ONE has proven to be a reliable tool not just for backups but also for general hypervisor management. 

What is most valuable?

The most valuable feature is the capacity planning aspect of the solution.

What needs improvement?

There are not enough charts and diagrams available. Other solutions, such as VMware's vRealize, offer a more extensive range of charts and diagrams for monitoring the environment. Enhancing the user experience, particularly in terms of providing more comprehensive chart and diagram options, would be beneficial.

For how long have I used the solution?

I have been working with it for more than ten years.

What do I think about the stability of the solution?

It offers good stability capabilities. I would rate it eight out of ten.

How are customer service and support?

I am highly dissatisfied with their customer support approach.  When we face a certain issue, they simply provide a website link and expect us to resolve the problem on our own. If the issue persists, we need to revert to them for further assistance. This process can be time-consuming when dealing with problems. This differs significantly from our experiences with other vendors, like Nutanix. For instance, when we open a support case with Nutanix, they not only provide a dedicated web portal but also offer direct assistance tailored to our company's specific situation. This approach is notably more effective. I would rate it five out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I learned about Veeam ONE before exploring other solutions, and I have found it to be a highly cost-effective option when compared to alternative solutions.

How was the initial setup?

The initial setup was straightforward. I would rate it nine out of ten.

What about the implementation team?

The deployment process took approximately one week because, following the initial setup, we held several technical meetings to fine-tune the configuration to align with the specific requirements of the customer's use case.

What's my experience with pricing, setup cost, and licensing?

It's an extremely cost-effective solution. I would rate it three out of ten.

What other advice do I have?

It is an excellent solution, incredibly user-friendly and manageable. I would highly recommend it based on its robust features and ease of use. The main issue lies in the quality of customer support. I would rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1053252 - PeerSpot reviewer
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
MSP
Simple deployment, exceptional restore capability, and seamlessly data recovery
Pros and Cons
  • "One of the standout features of Veeam Backup & Replication is its exceptional restore capability, enabling users to recover their data seamlessly. Another valuable functionality is the automated verification of backup restorations, made possible through the Sure Backup feature. The software boasts numerous other noteworthy features that offer immense value, including the NAS backup feature."
  • "There is room for improvement in the application backups, particularly for Oracle and SaaS systems. Veeam Backup & Replication offers a plugin specifically designed for Oracle and SAP HANA databases. In version twelve, they introduced enhancements that allow deploying the plugin from the backup server. However, manual configuration is still required on each server to schedule the backup and specify the backup repository. Additionally, transitioning from a Windows server to a Linux server requires converting the existing model. Previously, Veeam heavily relied on Windows and Microsoft SQL databases for their solution. Fortunately, in version twelve, they introduced an enhancement by offering the option to use a Postgres SQL database, which is an open-source alternative."

What is our primary use case?

My customers rely on Veeam Backup & Replication primarily to safeguard their systems, secure their workloads, and support hybrid cloud and multi-cloud environments. It allows them to back up their data across various cloud platforms and perform cross-platform restoration. For instance, they can back up VMware and restore it on Azure, among other scenarios. In addition to this, they can efficiently back up mainstream applications such as VMware Internet workloads, Microsoft Hyper-V, and Microsoft applications, such as Active Directory, Exchange, and more.

The solution can be deployed on the cloud and on-premise.

What is most valuable?

One of the standout features of Veeam Backup & Replication is its exceptional restore capability, enabling users to recover their data seamlessly. Another valuable functionality is the automated verification of backup restorations, made possible through the Sure Backup feature. The software boasts numerous other noteworthy features that offer immense value, including the NAS backup feature.

What needs improvement?

There is room for improvement in the application backups, particularly for Oracle and SaaS systems. Veeam Backup & Replication offers a plugin specifically designed for Oracle and SAP HANA databases. In version twelve, they introduced enhancements that allow deploying the plugin from the backup server. However, manual configuration is still required on each server to schedule the backup and specify the backup repository. Additionally, transitioning from a Windows server to a Linux server requires converting the existing model. Previously, Veeam heavily relied on Windows and Microsoft SQL databases for their solution. Fortunately, in version twelve, they introduced an enhancement by offering the option to use a Postgres SQL database, which is an open-source alternative.

In a future version, it would be highly advantageous for the vendor to introduce a specific feature that addresses an important customer need. Many enterprise customers utilize deduplication appliances for storing their backups, particularly when compliance requirements demand data encryption during transit and at rest. While the current solution offers encryption during transit, there is a limitation when it comes to seamless integration with deduplication appliances. When encryption is enabled, backups are directed to a standard repository. Subsequently, enterprises are compelled to store encrypted backups on a staging repository before transferring them to the deduplication appliance. This approach affects deduplication ratios. Ideally, it would be beneficial for enterprises if there was a way to seamlessly encrypt backups on the staging repository and then move them to the deduplication appliance in their encrypted format without impacting deduplication ratios. Such an integration would greatly benefit enterprise customers.

For how long have I used the solution?

I have been using Veeam Backup & Replication for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

I rate the stability of Veeam Backup & Replication an eight out of ten.

What do I think about the scalability of the solution?

Veeam Backup & Replication demonstrates impressive scalability through its modular architecture. By utilizing multiple proxies and repositories, users can effectively distribute the workload and achieve load balancing. This scalability feature allows the solution to adapt and accommodate varying environments. Thus far, there haven't been any encountered scenarios where scaling became a significant challenge.

We are focusing on enterprise customers at this time.

I rate the scalability of Veeam Backup & Replication an eight out of ten.

How are customer service and support?

The support provided by Veeam Backup & Replication is truly exceptional and highly responsive. Whenever I encounter any issues on-site, I can confidently open a support case and reach out to their toll-free number. Their support team promptly connects with me and offers remote assistance almost instantly. While the quality of engineers may vary, Veeam has a commendable escalation process in place. If I encounter any difficulties with an engineer, I have the option to request a change or escalate the issue to a manager, who can assign a higher-tier engineer to provide the necessary support for the solution.

I rate the support from Veeam Backup & Replication a ten out of ten.

How was the initial setup?

The initial setup of Veeam Backup & Replication is simple. However, the difficulty of integrating it with an environment comes down to the type of environment, it details that can take time.

The implementation process for Veeam Backup & Replication involves several essential steps. Firstly, you engage in planning activities such as sizing and designing the solution, ensuring that all three prerequisites are met. Once the planning is complete, you proceed to download the software and initiate the installation and integration process. This includes configuring firewall ports to be open and defining antivirus exclusions to optimize performance. Additionally, you need to manage permissions on the target machines that you intend to back up. These are just a few examples of the tasks involved in the implementation process.

I rate the initial setup of Veeam Backup & Replication an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

Compared to other enterprise solutions, Veeam Backup & Replication generally offers a competitive price point. However, there has been a noticeable and concerning increase in pricing, particularly in the year 2023. The rate of price hikes has been significant, with prices escalating three times during the first quarter of the year. This trend indicates a substantial shift in the pricing structure, which may have implications for customers and their budgeting considerations.

The pricing model of Veeam Backup & Replication differs from other vendors in the industry. While many backup vendors base their pricing on the amount of storage in terabytes, Veeam opts for a server-based pricing approach. This server-based pricing has traditionally been more appealing to end customers, offering a simpler and more straightforward cost structure. However, as Veeam continues to grow and expand, it is encountering challenges in managing costs with this pricing model. From our company's perspective, the terabyte-based pricing model is more convenient and preferable.

There are not any additional costs other than the standard licensing fees.

What other advice do I have?

Veeam Backup & Replication is an excellent choice for those seeking a generic backup solution. It caters to a wide range of requirements and fulfills approximately 80 percent of the market's needs. Customers running VMware, Hyper-V, Nutanix workloads, and more can readily utilize Veeam Backup & Replication. However, for those with highly customized or specific workloads, a more tailored solution might be necessary. While Veeam Backup & Replication is versatile and widely applicable, certain niche requirements may call for a specialized backup solution beyond the generic features of Veeam Backup & Replication.

I rate Veeam Backup & Replication an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.