We use Veeam ONE for backup and replication, and disaster recovery purposes.
Asst Manager - Electrical at a computer software company with 1,001-5,000 employees
A comprehensive solution for monitoring virtual and data protection environments with poor support, administration, and agent backups
Pros and Cons
- "I like the backup and backup copy features."
- "Agent backups could be better. I have many problems with agent backups, particularly on Linux and MySQL databases. MySQL works well with Microsoft products but not with other products. The database backups are not working correctly, and we are losing business. I am not getting any support; administration is also a significant problem."
What is our primary use case?
What is most valuable?
I like the backup and backup copy features.
What needs improvement?
Agent backups could be better. I have many problems with agent backups, particularly on Linux and MySQL databases. MySQL works well with Microsoft products but not with other products. The database backups are not working correctly, and we are losing business. I am not getting any support; administration is also a significant problem.
For how long have I used the solution?
I have been using Veeam ONE for over four years.
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What do I think about the stability of the solution?
Veeam ONE is stable for small uncomplicated projects.
On a scale from one to ten, I would give stability an eight.
What do I think about the scalability of the solution?
Veeam ONE is scalable.
On a scale from one to ten, I would give scalability an eight.
How are customer service and support?
Support could be better.
How was the initial setup?
The initial setup is straightforward. Based on the project size, implementing this solution can take 24 hours, 72 hours, or even a week. A team of four can quickly deploy and manage this solution. They can handle configurations and backup failures daily. I can maintain 12 projects by myself.
On a scale from one to ten, I would give the initial setup a nine.
What about the implementation team?
We implemented this solution.
What's my experience with pricing, setup cost, and licensing?
We pay every month for Enterprise Plus. There are no additional costs.
What other advice do I have?
On a scale from one to ten, I would give Veeam ONE a three.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Foreign Trade Officer at a financial services firm with 501-1,000 employees
Useful backup report information, reliable, but support could improve
Pros and Cons
- "The most valuable features of Veeam ONE are the backup reports, such as the status of the storage."
- "The solution could improve the performance. We are not able to check the status of any system. Additionally, if there was an option to monitor server clusters it would be helpful."
What is most valuable?
The most valuable features of Veeam ONE are the backup reports, such as the status of the storage.
What needs improvement?
The solution could improve the performance. We are not able to check the status of any system. Additionally, if there was an option to monitor server clusters it would be helpful.
For how long have I used the solution?
I have been using Veeam ONE for approximately six months.
What do I think about the stability of the solution?
I rate the stability of Veeam ONE an eight out of ten.
What do I think about the scalability of the solution?
We have ten engineers that are using this solution.
I rate the scalability of Veeam ONE a seven out of ten.
How are customer service and support?
I contacted support when we had issues. However, the response time could improve.
Which solution did I use previously and why did I switch?
I previously used SolarWinds and they had better support that was more knowledgeable and responsive.
How was the initial setup?
The setup process is simple. It is user-friendly.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is high.
I rate the price of Veeam ONE a two out of ten.
What other advice do I have?
I rate Veeam ONE a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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January 2026
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Director of Computing, Biostatistics at a healthcare company with 5,001-10,000 employees
Multiple cloud backup capability, reliable, and scales well
Pros and Cons
- "The most valuable feature of Veeam Backup & Replication is that we can back up in-house and multiple cloud providers' storage."
- "The more features the solution has the more complex it can be to set up. Veeam Backup & Replication can be complex."
What is our primary use case?
We use Veeam Backup & Replication to back up our virtual machines in the VMware environment.
What is most valuable?
The most valuable feature of Veeam Backup & Replication is that we can back up in-house and multiple cloud providers' storage.
For how long have I used the solution?
I have been using Veeam Backup & Replication for approximately five years.
What do I think about the stability of the solution?
Veeam Backup & Replication is a stable solution.
What do I think about the scalability of the solution?
We are a small department in the company and the scalability has been fine for our needs. In my team, we have approximately 80 people. Our whole organization has approximately 5,000 employees.
How are customer service and support?
We have not contacted the support often, the solution has been operating well.
How was the initial setup?
The more features the solution has the more complex it can be to set up. Veeam Backup & Replication can be complex.
What's my experience with pricing, setup cost, and licensing?
The price of Veeam Backup & Replication is high and that is why I am choosing an alternative.
What other advice do I have?
Veeam Backup & Replication is the market leader in storage backups.
My advice to others is if you are not going to use all the features of Veeam Backup & Replication then use a less expensive solution that can fit the use case.
I rate Veeam Backup & Replication an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a computer software company with 5,001-10,000 employees
Lets you do infrastructure analysis before deploying a backup environment; its pricing is cheaper than other competitors
Pros and Cons
- "The best feature of Veeam ONE to me is the infrastructure analysis that you can perform before deploying a backup environment. You can put in your backup requirements, for example, repository files and improvements on your VMware side, to ensure that it runs optimally. Pricing for Veeam ONE is also cheaper than VMware vRealize Operations (vROps) which is a direct competitor in the ops space, so this is another advantage of the solution."
- "It would be great if Veeam ONE had a business hour reporting feature because sometimes a client would want to know what workers do during business hours and outside of business hours. This type of report will give you the added benefit when you're scaling up and scaling down in the cloud, for example, if I wanted to swap hot and cold storage during specific hours to save on cost. Business hour reporting in Veeam ONE will give you a lot of benefits and added value. Scalability needs to be improved in the solution."
What is our primary use case?
We use Veeam ONE for monitoring and reporting on our backup environment and Veeam environment. We also use it for supporting business functions such as SLA management and troubleshooting. We get nice dashboards from Veeam ONE. We also use its reporting functionality for month-end reporting for the clients as well as backup reporting.
How has it helped my organization?
We've benefited from Veeam ONE because of the informative dashboards we get. We could set up the dashboards, share the URLs, and fill and view them at a glance if they're set up correctly. We also get in-depth reporting from Veeam ONE. There are also nice capacity management facilities for VMware in the solution.
What is most valuable?
The best feature of Veeam ONE to me is the infrastructure analysis that you can perform before deploying a backup environment. You can put in your backup requirements, for example, repository files and improvements on your VMware side, to ensure that it runs optimally.
Pricing for Veeam ONE is also cheaper than VMware vRealize Operations (vROps) which is a direct competitor in the ops space, so this is another advantage of the solution.
What needs improvement?
It would be great if Veeam ONE had a business hour reporting feature because sometimes a client would want to know what workers do during business hours and outside of business hours. This type of report will give you the added benefit when you're scaling up and scaling down in the cloud, for example, if I wanted to swap hot and cold storage during specific hours to save on cost. Business hour reporting in Veeam ONE will give you a lot of benefits and added value.
Scalability needs to be improved in the solution.
For how long have I used the solution?
I've been using Veeam ONE for about eight years.
What do I think about the stability of the solution?
Veeam ONE is a stable product.
What do I think about the scalability of the solution?
I don't find Veeam ONE scalable, specifically its reporting and monitoring servers.
How are customer service and support?
It's been about eighteen to twenty-four months since I last dealt with Veeam ONE technical support, but the team was very good in terms of response time. My company has been working with the product for eight years, so my team's already familiar with most of the Veeam ONE issues.
On a scale of one to five, I'd give the technical support team a five.
Which solution did I use previously and why did I switch?
We used NetBackup and a new POC called Nakivo, but they weren't as grand as Veeam ONE. The best solution in the market right now is Veeam ONE, so we continued using it.
How was the initial setup?
The initial setup for Veeam ONE was fairly straightforward, especially when you compare it with other products out there. The deployment only took less than one hour. The configuration may take time depending on your requirements.
What about the implementation team?
Veeam ONE was implemented by an in-house IT team.
What's my experience with pricing, setup cost, and licensing?
Veeam ONE is cheaper when you compare it with one of its competitors in the ops space, VMware vRealize Operations.
There's a separate department that deals with the licensing, but my company is using CSP licensing, which is the service provider licensing, so my company doesn't fall under the normal volume at the Veeam Universal licensing program. The cost is commit-based and depends on what your point commit is.
The point commit works differently, and it's similar to your sales provider license. If you commit to using one thousand five hundred points, you get a certain price. If you commit to using the eight hundred points scheme, you get a certain price. As you grow the point scheme, you get a different price range, so it doesn't matter whether you're using Veeam One, Veeam Availability Suite, Veeam Backup and Replication, Orchestrate, or whatever the product is.
What other advice do I have?
My company is a service provider. Currently, Veeam ONE is one of the products used within the company.
Sixteen people use Veeam ONE in the company, in particular, system engineers and the system administrator.
One person manages the deployment and maintenance of Veeam ONE.
I would recommend the product to other people looking to implement it for business purposes.
I believe Veeam ONE has improved on the reporting with the tenant portals, but I haven't tested it out to know the features more, and in version 12, ransomware protection has been improved as well with the new immutable backup strategies. That's been in place since version 10, but it's more reliable in versions 11 and 12.
I'm rating Veeam ONE as nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior System Administrator at a manufacturing company with 1-10 employees
Integrated with Veeam backup and centralizes well
Pros and Cons
- "I don't have to go back and forth between different applications to get the report I need."
- "In future releases, I would like to see the solution provide auto resolution and auto relocation of resources."
What is our primary use case?
I am a system administrator. My role is to oversee the support of the company's network. I also take care of the deployment and maintenance. We use Veeam ONE to optimize hypervisors or my virtual machines.
How has it helped my organization?
The solution includes reporting on the virtual machines and the sources. It centralizes well.
What is most valuable?
Veeam ONE is integrated with Veeam backup, so it includes reporting on both. I don't have to go back and forth between different applications to get the report I need.
What needs improvement?
Veeam ONE does the basic job of reporting, but it does not meet my requirements of automated resolution.
In future releases, I would like to see the solution provide auto resolution and auto relocation of resources.
For how long have I used the solution?
I have been using Veeam ONE for three years.
What do I think about the stability of the solution?
Veeam ONE performs as required. It is stable.
What do I think about the scalability of the solution?
This solution is scalable. It depends on the kind of functions you require and what you want to get out of the product.
How are customer service and support?
I would rate Veeam ONE's technical support a four out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Veeam ONE is simple and straightforward.
What about the implementation team?
The deployment was done in-house. It takes less than one day to deploy Veeam ONE. To implement, I created a virtual machine and installed Veeam ONE on it. I just had to attach it to the Hyper-V service.
What was our ROI?
Veeam ONE saves me a lot of time, so I don't have to look and monitor each service on its own.
What's my experience with pricing, setup cost, and licensing?
We have a three-year license with Veeam billed annually. The cost is based on the number of core servers.
I would rate the pricing of the solution a three out of five.
Which other solutions did I evaluate?
I am looking into Turbonomic to see if it can do more than Veeam ONE.
What other advice do I have?
Veeam ONE is a good product if you are looking for monitoring and reporting. If you are looking for automated solutions, you will have to look somewhere else.
I would rate this solution an eight out of ten overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a media company with 11-50 employees
It's simple, scalable, and easy to use
Pros and Cons
- "I like all of Veeam's features, but the most important ones are the tape backups and replication. Those are the two options available for us, and it's enough for our needs."
- "In the past, Veeam had a host-based license, but now it will be part of Microsoft's core license. I don't like this licensing model. Host-based licensing is better for my system. Maybe so other organizations prefer the core-based."
What is our primary use case?
Veeam takes our installation and server backups, then writes them on a disk and the tape backup. After that, it replicates the backups to another recovery site. IT is the only department that uses Veeam directly. It has three to five people.
What is most valuable?
I like all of Veeam's features, but the most important ones are the tape backups and replication. Those are the two options available for us, and it's enough for our needs.
For how long have I used the solution?
I've been using Veeam for more than 10 years
What do I think about the stability of the solution?
Veeam is stable.
What do I think about the scalability of the solution?
Veeam is scalable.
How are customer service and support?
I sometimes contact Veeam for some adjustments or updates. They get back to me in a reasonable time. I've also asked them about the availability of particular features or questions about deploying the solution. There are different solutions for freeware and enterprise deployment. Enterprise deployment has various features available to end-users, so I've asked if these solutions are available to us.
Which solution did I use previously and why did I switch?
I worked with NetBackup at my previous company, but that was more than eight years ago.
How was the initial setup?
Veeam is easy to install and deploy.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license for support and upgrades. I haven't researched the price of any other solutions, so I can't say whether it is expensive or cheap relative to others. It is affordable enough for me.
In the past, Veeam had a host-based license, but now it will be part of Microsoft's core license. I don't like this licensing model. Host-based licensing is better for my system. Maybe so other organizations prefer the core-based.
What other advice do I have?
I rate Veeam Backup and Replication eight out of 10. I recommend Veeam. It is simple and easy to use.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Engineer at a energy/utilities company with 501-1,000 employees
Beneficial pricing model, user friendly interface, and many free features
Pros and Cons
- "The solution is a user-friendly interface."
- "The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better."
What is our primary use case?
We use Veeam Backup Replication for the data center, desktop recovery, daily backups, and for storage offline.
What is most valuable?
The solution is a user-friendly interface.
What needs improvement?
The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better.
For how long have I used the solution?
I have been using Veeam Backup & Replication since version six which is approximately 10 years.
What do I think about the stability of the solution?
Veeam Backup Replication is highly reliable. One engineer can cover the entire backup solution for the whole organization.
What do I think about the scalability of the solution?
I have found Veeam Backup Replication to be scalable.
We have between 500 - 1,000 users using this solution.
How are customer service and support?
We have not needed to contact technical support.
Which solution did I use previously and why did I switch?
We have previously used a Dell. However, Dell was difficult to restore backups and Veeam Backup Replication was a better fit for our needs.
We would like to have the Veeam Backup Replication from the VMware or Hyper-V direct to the tape library.
How was the initial setup?
The installation is straightforward, it does not take long to do approximately 45 minutes.
What about the implementation team?
We did the implementation in-house.
What's my experience with pricing, setup cost, and licensing?
Veeam Backup Replication has a lot of free features. We have a mixture of the paid versions as well as the community version. They are really helpful to us.
We have approximately 200 instances of Veeam Backup Replication with paid licenses and we use the community edition for the small offices.
What other advice do I have?
I rate Veeam Backup Replication a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System IT and Technologies Field Manager at a wellness & fitness company with 1,001-5,000 employees
Ease of management, not complicated, very reliable, and has good support.
Pros and Cons
- "The features that I have found most valuable are its ease of management, it is not complicated, it is very reliable, has good support and a lot of knowledge on the market for integrators."
- "I would want them to improve some technical features that are still missing because we are working with NetApp NVMe and they're not fully supporting it yet. But both NetApp and Veeam know about it and they're working on it."
What is most valuable?
The features that I have found most valuable are its ease of management, it is not complicated, it is very reliable, has good support and a lot of knowledge on the market for integrators.
Ease of management was actually one of the main points for me. The second one is the SureBackup. SureBackup is the feature that allows you to automatically restore and check that the backups are consistent.
Those are the two main points for our decision to choose Veeam. We made some POCs with some vendors and they took a lot of time and were really too complicated and required way more resources to invest.
What needs improvement?
I would want them to improve some technical features that are still missing because we are working with NetApp NVMe and they're not fully supporting it yet. But both NetApp and Veeam know about it and they're working on it.
I'd like some improvements in ransom protection capabilities for Windows because they have some features with the Linux repositories but not with Windows.
There is no support for backing up snapshots from NVMe namespaces on NetApp.
For the cloud solution we need the Sophos backup solution, but I think that they are close to releasing this.
For how long have I used the solution?
I have been using Veeam Backup & Replication for half a year.
What do I think about the stability of the solution?
Veeam Backup & Replication is stable. I think we have maybe one ticket open in Veeam support about something that's related to not being a stable system.
What do I think about the scalability of the solution?
I'm not ready to answer that because we didn't scale it out or scale it up because we just started working with Veeam Backup & Replication. But our topology will be really easy to scale up. It actually doesn't depend on Veeam itself. It depends more on the storage systems where we're storing their backups or network capacity and not on Veeam.
There were two guys from my system IT teams and one from the integrator side managing the Veeam infrastructure, but anybody in the system IT team can use it. We use it for the user restoration process or adding systems to the backup. We automated the whole process of adding the system to the backup so we don't need to do that manually, but anybody can access the system and do what it can do according to their permissions.
I think we're using only about 50% of the features. There is a lot of functionality we've still not used so we are planning to increase our usage.
How are customer service and support?
The technical support is really good. We don't spend any time waiting for them and they start working in an hour. But we also have a good local integrator so mostly we don't need the vendor support.
How was the initial setup?
I will divide the initial setup into two separate answers. Veeam has the most speedy setup that I have ever seen, but because we make our backup architecture really complicated and really secured, it takes some time for the fine tunings. It is not directly Veeam's problem but it is my network or security perimeter's problem. There was a really funny story with that because it takes a lot of time to configure and to fine tune and so on. After your set up the EXE of Veeam in the next two hours you can start the back up, but if you want to make it really secure and immutable for attacks that we face, you need some time to build it.
in general it is pretty simple, but if you want to do something specific it can take a long time. Setup also depends on the facilities and resources inside the companies that they can use for that. But overall, it is really simple.
What's my experience with pricing, setup cost, and licensing?
Our license is about 200K for three years. It includes everything. It includes support and it includes the Office 365 Backup as well for the whole environment. We have about 6,000 mailboxes to back up.
For Veeam it's a pretty standard license. We made a tender because we are a kind of public organization so I have to make it on the tender, but that's the reason there is no cost for the hardware that I need to power the Veeam infrastructure.
Which other solutions did I evaluate?
Veeam is the only software that is a real comparison with Commvault or NetBackup. It's not really good to compare because NetBackup and other solutions are providing hardware also. So here I have software on one side from Veeam and I have some storage systems or disk systems from other vendors. For now, I have NetApp, but tomorrow it could be EMC, HPE or whatever. That's maybe one of the disadvantages of these vendors, but for me it's not a disadvantage, I'm okay with that.
Most of the time it is more flexible to not be dependent on any one vendor. We have used previous systems for about 15 years and most of problems are coming from the hardware, but NetBackup does not produce hardware.
What other advice do I have?
My advice to anyone considering Veeam Backup & Replication is to check what you need and then decide what you're going to buy. Don't think if you have X money and then go to the market you will get it for that money. You need to understand what the organization's needs are and then to check what our vendors are advising and proposing, because we have almost 100% VxRail and it's 100% VMware. I think Veeam is the most valuable vendor for backup and application systems for VMware. For virtualization no, but VMware yes. And we know that they're working very hard with the NetApp systems and most of their integrations are first coming with NetApp. That was also a point of decision.
On a scale of one to ten, I would give Veeam Backup & Replication a nine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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