Using Veeam Data Platform, I manage data migration to the cloud, business recovery, and various configurations.
Pre-Sales Engineer at COMGSP S.A
Offers great scalability and flexibility with reasonable pricing
Pros and Cons
- "The most valuable data protection features in Veeam are encryption and error handling."
- "Apart from security improvements, enhancing compatibility with various platforms and addressing limitations related to integration and verification would be beneficial."
What is our primary use case?
What is most valuable?
The most valuable data protection features in Veeam are encryption and error handling. Encryption safeguards sensitive information like credit card data, while robust error handling ensures data integrity.
What needs improvement?
Apart from security improvements, enhancing compatibility with various platforms and addressing limitations related to integration and verification would be beneficial. For instance, ensuring seamless integration with AWS and overcoming hardware-related constraints for incremental verification would enhance overall usability and reliability.
How are customer service and support?
I have had a great experience with their support team. They are highly professional, knowledgeable, and always willing to help, providing valuable assistance in improving our product. I would rate the support at a nine out of ten.
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How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Veeam's security might be weaker than Dell's, but in terms of performance and reliability, Veeam often matches or surpasses Dell. For tasks like isolating areas for maintenance, Veeam offers more automated solutions compared to Dell's manual processes.
How was the initial setup?
The initial setup of Veeam is easy, typically requiring minimal personnel for maintenance.
What's my experience with pricing, setup cost, and licensing?
The pricing for Veeam Data Platform varies based on functionality needs. While it can be costly for clients requiring application backup, it is generally considered reasonable considering the extensive features offered.
What other advice do I have?
We use Veeam for backup and disaster recovery because of its ease of use and our team's expertise. However, we are exploring other options, like daily security solutions, to ensure we provide the best fit for our clients' needs, rather than sticking to just one tool.
Veeam works best in Azure environments, but it might not be ideal for security-focused solutions like ADAP. However, it excels in hyper-converged infrastructure setups, making it a strong choice for those environments.
Veeam's scalability and flexibility benefit our organization by seamlessly integrating into existing environments, especially with popular hypervisors. This ease of integration simplifies management and allows for efficient testing, making it straightforward to use and manage.
Overall, I would rate Veeam Data Platform as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

System Engineer at HeiTech Padu Berhad
Reliable and secure backup solutions, offering a well-packaged and reasonably priced service with a significant positive return on investment
Pros and Cons
- "The most valuable aspect is its reliability in recovering any replaceable data in the event of server issues in a production environment."
- "It would be beneficial if it could expand its coverage to support Frostbox and provide greater flexibility for service providers to recommend backup solutions based on customer preferences in prospective environments."
What is our primary use case?
Our common use case is to offer backup solutions and disaster recovery services to customers.
How has it helped my organization?
A key benefit is the constant security of data. It enables us to assure customers that their data is consistently accessible, even in the face of server issues or potential disruptions.
What is most valuable?
The most valuable aspect is its reliability in recovering any replaceable data in the event of server issues in a production environment. It proves to be a dependable solution for ensuring business continuity in case of a disaster occurring at the current production site.
What needs improvement?
It would be beneficial if it could expand its coverage to support Frostbox and provide greater flexibility for service providers to recommend backup solutions based on customer preferences in prospective environments.
For how long have I used the solution?
I have been working with it for more than one year.
What do I think about the stability of the solution?
It provides good stability.
What do I think about the scalability of the solution?
It offers high scalability capabilities.
How are customer service and support?
So far, the support team has proven valuable in providing effective solutions and useful guidance.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
In the initial stages of deployment, it's essential to understand the customer's backup infrastructure needs. This involves determining the specific requirements of the customer and assessing whether our existing environment is equipped to meet those needs. Maintenance is relatively straightforward for me.
What was our ROI?
Customers are experiencing a significant positive return on investment.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. It provides good value for the money. Licensing costs can occasionally present a significant financial challenge.
What other advice do I have?
It's particularly useful for those looking to offer backup services, complemented by optional additional recovery and replacement services with Veeam. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Veeam Data Platform
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Owner at Arsium
Easy to setup and highly scalable solution
Pros and Cons
- "The most valuable features of the solution are its ease of deployment, its many interesting functions, and its good performance for both backup and restoration."
- "The price could be optimized, and I am still waiting for support for physical hardware. However, it is currently easy to back up and restore environments with this software."
What is our primary use case?
It is a useful solution for backing up and restoring computing environments, such as machines, physical servers, and workstations. It is an easy, stable, and reliable solution.
What is most valuable?
The most valuable features of the solution are its ease of deployment, its many interesting functions, and its good performance for both backup and restoration.
What needs improvement?
The price could be optimized, and I am still waiting for support for physical hardware. However, it is currently easy to back up and restore environments with this software.
So, there is room for improvement in the pricing model and support.
For how long have I used the solution?
I have been working with this solution for five years. We have provided this solution to over ten customers.
We offer it to customers who need to back up and restore virtual machines and, for the past two years, physical servers and workstations.
What do I think about the stability of the solution?
It's stable and performs well.
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
Scalability is good if you have the right licenses and storage. Adding equipment and defining backup processes is straightforward. We are around 10 to 15 customers using this solution.
I would rate the scalability a ten out of ten.
How are customer service and support?
The customer service and support are quite good.
How was the initial setup?
The initial setup is very easy. Setting up virtual machines is as simple as clicking next, next, finish. You then add the necessary equipment for backup and restore. Once the project is set up, it's stable and manageable through Veeam ONE. You can ensure your environment is in good shape and even debug if needed.
What about the implementation team?
For the deployment process, identify assets for backup, define backup and restore policies, ensure storage aligns with the environment, and verify correct licensing for the equipment.
We require four admins for the deployment and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
The licensing model is an annual subscription, not too expensive. There are some additional costs, but it's not very expensive and you can choose any environment.
I would rate the pricing a five out of ten, in the middle.
What other advice do I have?
Overall, I would rate the solution a nine out of ten.
I would advise determining the required disk space, defining backup policies clearly, and planning for the necessary equipment.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT at Bouygues Construction
A tool useful to monitor infrastructures and for backup purposes that needs to improve its deployment process
Pros and Cons
- "I think Veeam ONE is a good product to supervise and monitor infrastructure and for backup purposes."
- "I face difficulties when trying to deploy Veeam ONE because my active directory restricts some particular rights."
What needs improvement?
At the moment, I face difficulties when trying to deploy Veeam ONE because my active directory restricts some particular rights.
In general, the solution needs to have lesser limitations.
The technical support of the product needs to be faster.
For how long have I used the solution?
I have been using Veeam ONE for five years. I am using the solution's latest version. My company is a customer of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a six out of ten.
It is difficult to deploy Veeam ONE. I think Veeam ONE is a good product to supervise and monitor infrastructure and for backup purposes.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a two out of ten.
In my company, we have ten people who use the solution.
How are customer service and support?
When I create a ticket, Veeam's technical support directs me to its L2 support. I rate the technical support a four out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
On a scale of one to ten, where one is being difficult, and ten is easy, I rate the setup phase an eight.
The solution is deployed on-premises.
In the upcoming month, we have plans to deploy it on Azure Cloud.
There was no particular process we opted for deployment.
What's my experience with pricing, setup cost, and licensing?
Our company receives the product at a good price from one of Veeam's integrators, so we don't need to pay the price of the solution declared to the general public.
On a scale of one to ten, where one is cheap, and ten is expensive, I rate the price a five.
What other advice do I have?
Veeam ONE is a good product for its supervising capacity, management capabilities, and monitoring purposes.
I rate the overall product a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Specialist Datacenter and Server at IHS Towers
Offers enhanced security through encryption and high stability
Pros and Cons
- "The encryption password is used to protect the backup files. Even if someone gains access to the backup job or files, they won't be able to utilize them without the password."
- "There's a situation where VMs run on different locks. It's running on the VM while having a relationship with nearby solutions running on the same server and storage. This creates a bottleneck that needs to be eliminated."
What is our primary use case?
In terms of use cases, I'm very familiar with the environment and the platform. I've been using it for the past six years. I mainly rely on it to manage the users on the platform and resolve any issues they may encounter. If there's a problem beyond my expertise, I open a support case.
How has it helped my organization?
In terms of backup installation and business continuity, VM has been invaluable. There was a time when we had an issue with one of our systems, and Veeam became unavailable. This particular Azure machine is utilized in about six or seven countries. All I had to do was log into my Veeam account in that location, activate the Continuity and Recovery (CR) feature, and everyone could resume working. It involved changing the IP address or the capabilities of the application server since the assessment is based on the application server's availability in another location. The IP addresses would vary.
So, I informed the application department to make the necessary modifications, and they immediately restarted the system for use.
What is most valuable?
Security is one of the most valuable aspects. In VM Backup, encryption is enabled as well. Depending on your backup job, you can increase security by setting up encryption and assigning a password.
The encryption password is used to protect the backup files. Even if someone gains access to the backup job or files, they won't be able to utilize them without the password.
What needs improvement?
In terms of improvement for VM, I believe we should focus on reducing data leakage and addressing a specific issue. There's a situation where VMs run on different locks. It's running on the VM while having a relationship with nearby solutions running on the same server and storage. This creates a bottleneck that needs to be eliminated. The efficiency of the solution should be improved.
For how long have I used the solution?
I have been using it for six years. We are currently using version 11 in our environment. It's located in a different place.
What do I think about the stability of the solution?
It's very stable. I would rate it as a nine.
What do I think about the scalability of the solution?
In terms of scalability, it is fantastic. I would give it an eight for scalability. Currently, we have around 500 users utilizing it for the HQ. We plan to expand the usage in the future.
I've recently tried using version 12. Although I haven't used it for long, I find it nice. I'm currently using it for one of our main offices at the HQ. It hasn't been fully deployed yet, but we're considering deploying it before the end of the year. The plan is to scale it within our HQ infrastructure because that's where we have the highest workload and need more information about different features available in version 12.
How are customer service and support?
The technical support is fantastic. When I encounter an issue, I simply need to contact the engineer who guides me through the process of uploading the logs. They analyze the logs and most of the time, they are able to provide a solution. The log analysis is crucial in identifying any problems specific to our environment. Sometimes, there may be delays if the issue requires further investigation, but the engineers are proactive in communicating and resolving the problem in a timely manner.
However, there might be instances where the problem lies with our internet connection, and in those cases, the support team may not be able to identify the issue solely through log analysis. In such situations, a remote session is highly beneficial as it allows them to have a deeper understanding of our environment, and combined with my own knowledge, it speeds up the analysis process and enables a prompt resolution. I appreciate the importance of a remote session in such cases as it facilitates faster analysis and helps in finding a timely resolution.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very simple. I would rate my experience with the setup ten out of ten. I've been setting it up myself since 2015 for each of our countries. I handle remote activities and upgrades without needing to involve the team of engineers. It's a straightforward process, and I haven't encountered any difficulties.
What about the implementation team?
I work with my company's IT team to handle the deployment. It's done in-house. The deployment process takes around an hour.
Typically, I discuss the deployment process with my manager or attend a meeting to discuss the solution and get approval. It's not a cumbersome process and is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
I would give it an eight. The only problem we face is when our support expires, and we need to renew. If we're purchasing a new license, that's when difficulties arise.
There are no additional costs or hidden fees. It's a straightforward pricing structure.
Which other solutions did I evaluate?
We tried using Micro Focus. Veeam Backup & Replication provides us with more than what we actually need, especially because of the application solutions it offers. Micro Focus, on the other hand, only focused on backup without additional application features.
What other advice do I have?
In terms of stability and efficiency, I highly recommend it. I've already introduced it to two or three different companies where my colleagues work, although I'm not sure if they have already adopted and purchased it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a tech services company with 1,001-5,000 employees
Useful growth tracking, overview tracking, but increasingly complex
Pros and Cons
- "The most beneficial aspect of Veeam ONE is the ability to track your company's growth on a month-to-month basis. With this tool, you can determine if you need to purchase more target storage or if you have enough. This is essential for budgeting purposes, as, without this information, you may discover too late that you require additional storage or that your cloud usage is not aligning with what you are being charged. Veeam ONE aids in forecasting and usage analysis, making it a valuable asset."
- "One common customer complaint is that Veeam, not just Veeam ONE, has become increasingly complex over time. This means that it is now very feature-rich, which can be challenging for some users to navigate and understand. There is a need for more education on how to use the GUI and all of the available features. Even regular users of Veeam may struggle to utilize the new features, which makes it more challenging for backup administrators to manage their backups. The platform is not becoming simpler, but rather, it is becoming more complicated over time."
What is our primary use case?
I am demonstrating specific reporting capabilities of Veeam ONE to customers, which includes a valuable yet lesser-known feature that enables the creation of a VIZIO diagram for the entire VMware cluster, displaying all servers that can be further explored. This feature is highly beneficial as it can create a comprehensive video diagram of the entire infrastructure, including servers, storage, and connected devices, in just one hour, whereas doing it manually would take weeks. However, the feature is not widely known and needs to be located in the software. It is an invaluable feature that can almost pay for itself if utilized.
The purpose of using this solution is to estimate the need for expansion and growth. This involves monitoring the number of restores, daily usage patterns, and the timing of tool usage. The primary objective is to ensure successful backups and that they occur as scheduled. You must examine any growth patterns that you detect, whether on a daily or weekly basis and analyze the number of restores you perform. This is particularly beneficial for sizing your target and determining retention capacity for both on-premises and cloud scalability. All the data and reporting aid in assessing the size, growth, and availability of your data, as well as its overall success.
How has it helped my organization?
The Veeam ONE diagram is a relatively unknown feature that is only available in the solution. This tool enables you to create an overview of your entire infrastructure, based on your VMware cluster, and delve deeper to obtain specific information about each server, including how they are interconnected and their respective names. Having this tool at your disposal is undoubtedly valuable.
What is most valuable?
The most beneficial aspect of Veeam ONE is the ability to track your company's growth on a month-to-month basis. With this tool, you can determine if you need to purchase more target storage or if you have enough. This is essential for budgeting purposes, as, without this information, you may discover too late that you require additional storage or that your cloud usage is not aligning with what you are being charged. Veeam ONE aids in forecasting and usage analysis, making it a valuable asset.
What needs improvement?
One common customer complaint is that Veeam, not just Veeam ONE, has become increasingly complex over time. This means that it is now very feature-rich, which can be challenging for some users to navigate and understand. There is a need for more education on how to use the GUI and all of the available features. Even regular users of Veeam may struggle to utilize the new features, which makes it more challenging for backup administrators to manage their backups. The platform is not becoming simpler, but rather, it is becoming more complicated over time.
It would be helpful if Veeam ONE allowed a view of all of your repositories in a single panel, rather than having to check multiple repositories separately. This consolidated view would provide better visibility on the target repository, which can be very helpful.
For how long have I used the solution?
I have been using Veeam ONE for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Veeam ONE does not need scalability. However, scalability becomes a consideration when assessing the ease of adding repositories and storage to the back end via the VIN GUI. Fortunately, this process is not particularly difficult.
We sell Veeam ONE to 50 percent of our engagements.
How are customer service and support?
The support from Veeam ONE is excellent.
How was the initial setup?
The setup process for Veeam ONE can be complicated, depending on your usage. It is not a straightforward process. You need to establish a Veeam ONE server, which is something that many users may not be aware of. It is necessary to dedicate a Veeam server as either a standalone or a VM for a VM server, which adds complexity to the initial setup process.
What was our ROI?
I have seen a return on investment using Veeam ONE because it helps in sizing, scaling, and projection.
What's my experience with pricing, setup cost, and licensing?
The pricing structure for Veeam ONE has changed to what is now called the "VUL" or "Universal License". Previously, people mainly used socket licenses, but this has now changed. The new pricing structure was introduced last year.
The concept of the universal license for Veeam ONE still needs to be explained more to customers. While Veeam ONE is still a good option in terms of pricing, it's important to note that it's only the software component, and a target appliance is also required. This is different from the full appliances and software options like Rubrik and Cohesity. It's crucial to understand that Veeam ONE is not the complete backup solution, but rather a part of it that needs to be combined with additional components.
What other advice do I have?
Veeam ONE has a lot of great features, and it's worth spending time exploring its capabilities. The video diagram feature is especially valuable because it's easy to use and provides significant benefits in addition to Veeam ONE's reporting.
I rate Veeam ONE a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Engineer at Vantage Drilling
Beneficial pricing model, user friendly interface, and many free features
Pros and Cons
- "The solution is a user-friendly interface."
- "The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better."
What is our primary use case?
We use Veeam Backup Replication for the data center, desktop recovery, daily backups, and for storage offline.
What is most valuable?
The solution is a user-friendly interface.
What needs improvement?
The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better.
For how long have I used the solution?
I have been using Veeam Backup & Replication since version six which is approximately 10 years.
What do I think about the stability of the solution?
Veeam Backup Replication is highly reliable. One engineer can cover the entire backup solution for the whole organization.
What do I think about the scalability of the solution?
I have found Veeam Backup Replication to be scalable.
We have between 500 - 1,000 users using this solution.
How are customer service and support?
We have not needed to contact technical support.
Which solution did I use previously and why did I switch?
We have previously used a Dell. However, Dell was difficult to restore backups and Veeam Backup Replication was a better fit for our needs.
We would like to have the Veeam Backup Replication from the VMware or Hyper-V direct to the tape library.
How was the initial setup?
The installation is straightforward, it does not take long to do approximately 45 minutes.
What about the implementation team?
We did the implementation in-house.
What's my experience with pricing, setup cost, and licensing?
Veeam Backup Replication has a lot of free features. We have a mixture of the paid versions as well as the community version. They are really helpful to us.
We have approximately 200 instances of Veeam Backup Replication with paid licenses and we use the community edition for the small offices.
What other advice do I have?
I rate Veeam Backup Replication a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Enterprise System Engineer at a financial services firm with 5,001-10,000 employees
Intuitive, easy to use, and provides excellent backup features
Pros and Cons
- "The backup features are valuable."
- "The product must be able to perform different types of backups."
What is our primary use case?
I use the solution to manage virtual machines.
What is most valuable?
The backup features are valuable. Veeam is a good application. It is easy to use and intuitive. I do not have any complaints. I prefer using Veeam because it can back up virtual machines.
What needs improvement?
The product must be able to perform different types of backups.
For how long have I used the solution?
I have been using the solution for a year.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is easy to scale. It is very straightforward. The solution is required for all tiers of businesses. It can be used for the critical machines in our environment. However, small and medium businesses may not be able to afford it.
How are customer service and support?
The support team must improve the response time.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The price is a bit high. The tool could be cheaper.
What other advice do I have?
I will recommend the tool to others. Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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