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Deputy head of IT at Triland Metals Ltd
Real User
Apr 5, 2024
Intuitive and used to back up virtual machines and do site backup
Pros and Cons
  • "The solution's recovery process is very smooth."
  • "It would be nice if the solution scanned for malware in the backups."

What is our primary use case?

We use the Veeam Data Platform to back up virtual machines and do site backup.

What is most valuable?

The solution's recovery process is very smooth.

What needs improvement?

The solution's price could be cheaper. It would be nice if the solution scanned for malware in the backups. A lot of Veeam's vendors are moving to Site Recovery, not just the traditional backup and restore. If that were an area they'd be moving into, then that would be very good.

For how long have I used the solution?

I have been using Veeam Data Platform for over five years.

Buyer's Guide
Veeam Data Platform
August 2026
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
914,109 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

Veeam Data Platform is a scalable solution. Less than 200 users use the solution in our organization. It's direct on our virtual service, so our users don't have interaction with it.

I rate the solution an eight out of ten for scalability.

Which solution did I use previously and why did I switch?

I've previously worked with different solutions like Veritas Backup and Barracuda Backup. Veeam Data Platform is by far the best solution at the moment.

How was the initial setup?

The initial setup of the solution was straightforward.

What about the implementation team?

We worked closely with a third-party consultant to deploy the solution. They knew the product inside out, which made it more efficient. The solution's installation was straightforward and took just a few hours.

What's my experience with pricing, setup cost, and licensing?

Since our Veeam license is perpetual, we only pay for annual maintenance.

What other advice do I have?

My experience with data recovery using the Veeam Data Platform has been very good, smooth, and efficient. The solution is very intuitive and easy to use. It's straightforward, and the layout is nice.

Veeam Data Platform gives us peace of mind and assurance that we have a product backing up our data and that we can retrieve it reliably. One of the biggest problems with other backups is that sometimes, retrieving the data is not as easy as it should be. So, we get peace of mind with the Veeam Data Platform. If in doubt, I recommend users do a trial with the Veeam Data Platform. Once they've tested and seen how easy and reliable it is, they can choose to use the solution.

We've not had to rely on the Veeam Data Platform for disaster. If we were to have a disaster, the solution would give us assurance. The solution is invaluable at the moment.

Overall, I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Paola Haro - PeerSpot reviewer
Pre-Sales Engineer at COMGSP S.A
Reseller
Mar 25, 2024
Offers great scalability and flexibility with reasonable pricing
Pros and Cons
  • "The most valuable data protection features in Veeam are encryption and error handling."
  • "Apart from security improvements, enhancing compatibility with various platforms and addressing limitations related to integration and verification would be beneficial."

What is our primary use case?

Using Veeam Data Platform, I manage data migration to the cloud, business recovery, and various configurations.

What is most valuable?

The most valuable data protection features in Veeam are encryption and error handling. Encryption safeguards sensitive information like credit card data, while robust error handling ensures data integrity.

What needs improvement?

Apart from security improvements, enhancing compatibility with various platforms and addressing limitations related to integration and verification would be beneficial. For instance, ensuring seamless integration with AWS and overcoming hardware-related constraints for incremental verification would enhance overall usability and reliability.

How are customer service and support?

I have had a great experience with their support team. They are highly professional, knowledgeable, and always willing to help, providing valuable assistance in improving our product. I would rate the support at a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Veeam's security might be weaker than Dell's, but in terms of performance and reliability, Veeam often matches or surpasses Dell. For tasks like isolating areas for maintenance, Veeam offers more automated solutions compared to Dell's manual processes.

How was the initial setup?

The initial setup of Veeam is easy, typically requiring minimal personnel for maintenance.

What's my experience with pricing, setup cost, and licensing?

The pricing for Veeam Data Platform varies based on functionality needs. While it can be costly for clients requiring application backup, it is generally considered reasonable considering the extensive features offered.

What other advice do I have?

We use Veeam for backup and disaster recovery because of its ease of use and our team's expertise. However, we are exploring other options, like daily security solutions, to ensure we provide the best fit for our clients' needs, rather than sticking to just one tool.

Veeam works best in Azure environments, but it might not be ideal for security-focused solutions like ADAP. However, it excels in hyper-converged infrastructure setups, making it a strong choice for those environments.

Veeam's scalability and flexibility benefit our organization by seamlessly integrating into existing environments, especially with popular hypervisors. This ease of integration simplifies management and allows for efficient testing, making it straightforward to use and manage.

Overall, I would rate Veeam Data Platform as an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Veeam Data Platform
August 2026
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
914,109 professionals have used our research since 2012.
Michael Pratadaja - PeerSpot reviewer
Managing Director at PT Duta Kreasi Informatika
Real User
Mar 25, 2024
Ensures backup management features while maintaining stability, quick deployment, excellent technical support and compatibility with various virtual machine environments
Pros and Cons
    • "Backup management features are crucial for ensuring the reliability and automation of backup processes."

    What is our primary use case?

    We use it to backup our VMs.

    How has it helped my organization?

    It assists in enhancing data protection and recovery strategies, including disaster recovery scenarios where backups are replicated to alternative locations for additional redundancy. Additionally, these tools enable the scheduling of backups at specified intervals, ensuring that backup copies are retained for a defined period to facilitate recovery when necessary.

    Veeam ONE helps in supporting risk management initiatives.

    What is most valuable?

    Backup management features are crucial for ensuring the reliability and automation of backup processes. These features enable automatic scheduling of backups, reducing the likelihood of human error associated with manual backup procedures. Additionally, they offer the capability to protect data consistently and reliably, mitigating the risk of data loss due to oversight or human error.

    For how long have I used the solution?

    I have been working with it for several years.

    What do I think about the stability of the solution?

    Stability is excellent; there have been no instances of technical issues or downtime experienced.

    What do I think about the scalability of the solution?

    The majority of our clients are enterprises.

    How are customer service and support?

    The quality of technical support is satisfactory. I would rate it nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We utilize various tools from different brands such as NEC, HP, and VMware. However, Veeam stands out as a superior option due to its ability to seamlessly integrate and manage multiple VM environments.

    How was the initial setup?

    The initial setup and implementation process is relatively straightforward. However, challenges may arise, particularly concerning data management, especially when dealing with large volumes of data. The complexity tends to increase as the amount of data grows.

    What about the implementation team?

    Deployment can be completed swiftly, typically within a month. However, the duration of tasks such as replication increases proportionally with the size of the data being handled.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is reasonable and falls within the average range.

    What other advice do I have?

    I would recommend it, although we've only utilized the backup feature. Overall, I would rate it eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    ESLAM ELSAYAAD - PeerSpot reviewer
    Senior Solution Architect at ICT Misr
    Reseller
    Mar 11, 2024
    Has a simple setup process and an efficient disaster recovery feature
    Pros and Cons
    • "The platform has a useful disaster recovery feature."
    • "They could offer a hardware appliance as a comprehensive, full-stack solution."

    What is our primary use case?

    We use the product to manage the data workloads for small and medium businesses.

    What is most valuable?

    Veeam Data Platform’s most valuable feature is replication.

    What needs improvement?

    They could offer a hardware appliance as a comprehensive, full-stack solution. At present, we have independent software and hardware for data backup purposes. Instead, they could provide all the necessary components in one single box. Additionally, they should add new features for containers to align with the landscape of new technologies and cloud-native applications.

    For how long have I used the solution?

    We have been using Veeam Data Platform for seven years.

    What do I think about the stability of the solution?

    I rate the platform’s stability a nine out of ten.

    What do I think about the scalability of the solution?

    Veeam Data Platform provides better scalability than Backup Exec in terms of time. It works smoothly without any complexities for workflow or database management.

    I rate the scalability a nine out of ten.

    Which solution did I use previously and why did I switch?

    We use Veritas, Commvault, and NetBackup to manage workloads for enterprises.

    How was the initial setup?

    The initial setup is simple. The installation process is swift. However, post-installation, the crucial aspect lies in the expertise of the implementing engineer to configure the tool effectively for scalability. We can deploy it on the cloud and on-premises as well.

    What's my experience with pricing, setup cost, and licensing?

    The product is inexpensive. They offer customizable licensing models including perpetual and subscription-based licenses. However, I recommend using Backup Exec for customers using Microsoft products such as Windows Server as it offers more flexible pricing models.

    What other advice do I have?

    The platform has a useful disaster recovery feature. Additionally, it has a good feature for instant recovery. However, a notable consideration arises when dealing with a scenario involving seventeen workloads, where customization may require the provision of two packs, each accommodating ten instances of Instant VM recovery. This setup could potentially result in having three VMs left unused. 

    I rate it a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    System Engineer at HeiTech Padu Berhad
    Real User
    Nov 27, 2023
    A tool that offers a sophisticated interface that makes the monitoring part easier
    Pros and Cons
    • "The product's initial setup phase was straightforward for me."
    • "The user experience can be better, as it is one of the areas with shortcomings in the product."

    What is our primary use case?

    I use Veeam ONE in my company to provide customer backup reports if required. Veeam ONE is also useful for monitoring any issues with the current server. My company views logs from Veeam ONE to see if there is any solution that we can give to customers. My company uses Veeam ONE to look at what advice we can give customers to ensure that all their servers are always protected.

    How has it helped my organization?

    The benefit I get from the product is that it is a sophisticated monitoring tool that helps our company's team, along with the infrastructure team, view the current status of all the servers monitored with Veeam ONE.

    What is most valuable?

    The most valuable feature of the solution is that it offers a very sophisticated interface to view, making it a bit easier for our company's operations team to take care of the monitoring part involving the current status of the server and server backup status.

    What needs improvement?

    I think there are no suggestions from my end for an improvement of Veeam ONE.

    The user experience can be better, as it is one of the areas with shortcomings in the product.

    I feel Veeam ONE has no downsides apart from its reporting area, which can be improved in such a way that its users can customize more of the report templates in an in-depth manner. I think there are improvements in Veeam ONE that I can see, including the tool's area that provides more flexibility in generating reports for its customers to view.

    For how long have I used the solution?

    I have been using Veeam ONE for more than a year. My company operates as a system integrator of the product.

    What do I think about the stability of the solution?

    For my current usage, Veeam ONE is pretty stable.

    What do I think about the scalability of the solution?

    Veeam ONE is a really scalable solution.

    Veeam ONE is used by one of my company's customers.

    How are customer service and support?

    At times, my company contacts the solution's technical support. My company's support for Veeam ONE is similar to the one we get for the backup solution from Veeam. The suggestions provided by Veeam's support team have been very useful for my company. Veeam's support team provides users with a nice view of the usability of Veeam ONE.

    I rate the technical support an eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    For monitoring purposes, my company uses a free, open-source solution like Zabbix. Compared to Zabbix, I feel Veeam ONE can be more useful for monitoring purposes.

    Compared to Zabbix, I feel Veeam ONE has no downsides apart from its reporting area, which can be improved.

    How was the initial setup?

    The product's initial setup phase was straightforward for me.

    I do not have any experience in the deployment process of Veeam ONE.

    The solution is deployed on an on-premises model.

    What was our ROI?

    To date, I have seen a return on investment from the use of Veeam ONE in my company. The ROI is quite high considering the value Veeam ONE provides its users.

    What's my experience with pricing, setup cost, and licensing?

    For now, I think the pricing of Veeam ONE is quite okay for any of the infrastructures, especially for those who want a backup system and a tool that provides monitoring services.

    What other advice do I have?

    People can look at Veeam ONE if they want one application to provide them with a sophisticated monitoring tool and useful backup reports easily.

    I rate the overall tool an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    Emthias Abdul Salam - PeerSpot reviewer
    Technical Manager at Emirates Business Machines (EBM)
    Real User
    Nov 21, 2023
    A stable and scalable data management with seamless integration across diverse environments
    Pros and Cons
    • "The most valuable addition recently introduced is the Continuous Data Protection feature."
    • "There might be room for improvement at the plugin level, specifically concerning application plugins."

    What is our primary use case?

    A diverse range of customers use it for more than just virtualization. The platform is utilized for backup and Data Loss Prevention solutions. This extends beyond virtual environments to encompass mixed environments, including physical workloads. Some of our customers use it for cloud backup, showcasing its versatility across various IT infrastructures.

    What is most valuable?

    The most valuable addition recently introduced is the Continuous Data Protection feature. Particularly noteworthy is its configuration for SMAX and SaaS recovery. The integration of CDP with VMware stands out as one of the most impressive features. In the context of recoverability, whether dealing with issues related to data traffic or encountering problems with physical or virtual servers, Veeam stands out for its swift recovery capabilities. The ability to bring services back online within minutes, be it for physical or virtual machines, is highly beneficial.

    What needs improvement?

    There might be room for improvement at the plugin level, specifically concerning application plugins. In a recent deployment, we encountered some issues, and I believe there is a need for enhancements in the plugins for SAP and Oracle. It would be beneficial to see an extension of support to Oracle VMs. This is particularly relevant for customers utilizing Oracle VMs, where currently, we resort to agent-based backup solutions, and having an agent-less backup option for various hypervisors would be a valuable addition.

    For how long have I used the solution?

    I have been working with it for eight years.

    What do I think about the stability of the solution?

    I would rate its stability capabilities eight out of ten.

    What do I think about the scalability of the solution?

    Scalability is not a concern as it exhibits high scalability without issues. Currently, about twenty-five to thirty active customers use it.

    How are customer service and support?

    Technical support, particularly from the region where the connection is established, may be somewhat lacking. While it was previously considered a highly effective support team, there has been a noticeable decline in support quality since last year, leading to increased challenges and issues. I would rate it five out of ten.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup was straightforward. I would rate it nine out of ten.

    What about the implementation team?

    The deployment process is straightforward and depends on the organization's requirements. For a basic setup, such as backing up the hypervisor and VMs, it can be completed in approximately four hours. However, for more comprehensive configurations involving agents, RDR, and extensive testing, the process may extend to three to four days. In an on-premise virtual machine environment, the deployment involves setting up a backup management server as a VM, with additional roles assigned to backup proxy servers (VMs) and a repository server, often a physical server linked to local or external storage. Linux repositories are configured for immutability, or appliances like Accelerate or BMC data domain can be used, eliminating the need for a physical repository server. For the database, deployment options include PostgreSQL or dedicated SQL, determined by the deployment scale. Networking requirements, specifying open ports between components and VMware/Hyper-V infrastructure, are communicated to the networking team. Following the environment setup, the backup configuration is executed, incorporating three-to-one copy recommendations with secondary copies on-site, at a different site, or off-site. The configured setup undergoes testing for recovery processes, including instant recovery, file-level recovery, and application-level recovery. Results are documented and shared with the customer, concluding the deployment process.

    What's my experience with pricing, setup cost, and licensing?

    The price is affordable. I would rate it two out of ten. Since it's not an appliance, infrastructure elements such as backup storage and resource calculations for the required number of VMs need to be factored in, leading to additional pricing considerations.

    What other advice do I have?

    For those implementing the data platform, my advice is to adhere to best practices diligently. Following the documented guidelines is crucial, as issues related to infrastructure connectivity or delayed restoration often stem from deviations in implementation. Overall, I would rate it eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    System & Infrastructure Consultant at CBI
    MSP
    Sep 27, 2023
    Affordable and reliable general hypervisor management with significant lack of customer support
    Pros and Cons
    • "Veeam ONE has proven to be a reliable tool not just for backups but also for general hypervisor management."
    • "I am highly dissatisfied with their customer support approach."

    What is our primary use case?

    Our customers were seeking an affordable monitoring solution. We noticed that traditional options like VMware's Operations Manager are quite expensive, so we found a more budget-friendly alternative. Veeam ONE has proven to be a reliable tool not just for backups but also for general hypervisor management. 

    What is most valuable?

    The most valuable feature is the capacity planning aspect of the solution.

    What needs improvement?

    There are not enough charts and diagrams available. Other solutions, such as VMware's vRealize, offer a more extensive range of charts and diagrams for monitoring the environment. Enhancing the user experience, particularly in terms of providing more comprehensive chart and diagram options, would be beneficial.

    For how long have I used the solution?

    I have been working with it for more than ten years.

    What do I think about the stability of the solution?

    It offers good stability capabilities. I would rate it eight out of ten.

    How are customer service and support?

    I am highly dissatisfied with their customer support approach.  When we face a certain issue, they simply provide a website link and expect us to resolve the problem on our own. If the issue persists, we need to revert to them for further assistance. This process can be time-consuming when dealing with problems. This differs significantly from our experiences with other vendors, like Nutanix. For instance, when we open a support case with Nutanix, they not only provide a dedicated web portal but also offer direct assistance tailored to our company's specific situation. This approach is notably more effective. I would rate it five out of ten.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I learned about Veeam ONE before exploring other solutions, and I have found it to be a highly cost-effective option when compared to alternative solutions.

    How was the initial setup?

    The initial setup was straightforward. I would rate it nine out of ten.

    What about the implementation team?

    The deployment process took approximately one week because, following the initial setup, we held several technical meetings to fine-tune the configuration to align with the specific requirements of the customer's use case.

    What's my experience with pricing, setup cost, and licensing?

    It's an extremely cost-effective solution. I would rate it three out of ten.

    What other advice do I have?

    It is an excellent solution, incredibly user-friendly and manageable. I would highly recommend it based on its robust features and ease of use. The main issue lies in the quality of customer support. I would rate it seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    Solution Architect at IT Solution
    Real User
    Sep 18, 2023
    The solution has an easy interface to work with but needs to improve support
    Pros and Cons
      • "Veeam is not in SaaS right now."

      What needs improvement?

      Every backup solution has a different approach to deployment. Veeam is not in SaaS right now. It is not cloud-based. They are only on an exchange license basis. They should plan to have a cloud-based backup. Veeam has partnered with Wasabi for a backup cloud, but they should try to get their backup solution.

      Moreover, the support should be faster.

      For how long have I used the solution?

      I have worked with Veeam for ten months since I joined my current organization.

      What do I think about the stability of the solution?

      I rate the solution's stability a seven out of ten.

      What do I think about the scalability of the solution?

      Veeam can be scalable if you have a simple interface. We have 20 to 26 users.

      How are customer service and support?

      I have to call Veeam directly for support since we are working with them. It would take time if I raised a support ticket.

      How was the initial setup?

      The initial setup is not easy. The package must be downloaded, and we can only install it. You have to check if Veeam is compatible with your OS. If it's not, you must go through many changes before doing it.

      When deploying Veeam, you have to download the ISO package for it. It's approximately 10 GB. You have to then download the license on the portal itself and check whether it is valid. After that, you have to deploy the ISO package after mounting it to the server, in which we have to create a backup agent server. Veeam's installation isn't short; a prerequisite is that it is updated to the latest version of the OS. Only if everything is updated is the installation able to proceed. Then, you have to add the storage bucket. You can add a cloud backup using the AWS E3 bucket. And if you have a paid library or any SAN in your environment, you can add SAN to the solution.

      What about the implementation team?

      I have distributors I am directly in contact with. They are a partner in every scenario we ask for.

      What's my experience with pricing, setup cost, and licensing?

      Veeam has a ten-license package gives you two physical and two virtual servers you can use on any endpoint. You have to pay for the solution. It's just for server backups, so a price would be there.

      The solution is not priced on its storage. If you have 20 terabytes of storage, you can add it to the solution.

      What other advice do I have?

      If you are looking for a physical backup and have deployed on physical servers, you should choose Veeam. It has an interface that's easy to use. I rate Veeam Data Platform a seven out of ten.

      We only have the enterprise backup, not the endpoint backup. It's an enterprise solution, and we have to try it out.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      PeerSpot user
      SigfridCecillon - PeerSpot reviewer
      CEO at Arsium
      Reseller
      Top 5Leaderboard
      Aug 31, 2023
      Easy to setup and highly scalable solution
      Pros and Cons
      • "The most valuable features of the solution are its ease of deployment, its many interesting functions, and its good performance for both backup and restoration."
      • "The price could be optimized, and I am still waiting for support for physical hardware. However, it is currently easy to back up and restore environments with this software."

      What is our primary use case?

      It is a useful solution for backing up and restoring computing environments, such as machines, physical servers, and workstations. It is an easy, stable, and reliable solution.

      What is most valuable?

      The most valuable features of the solution are its ease of deployment, its many interesting functions, and its good performance for both backup and restoration.

      What needs improvement?

      The price could be optimized, and I am still waiting for support for physical hardware. However, it is currently easy to back up and restore environments with this software.

      So, there is room for improvement in the pricing model and support. 

      For how long have I used the solution?

      I have been working with this solution for five years. We have provided this solution to over ten customers. 

      We offer it to customers who need to back up and restore virtual machines and, for the past two years, physical servers and workstations.

      What do I think about the stability of the solution?

      It's stable and performs well.

      I would rate the stability a ten out of ten. 

      What do I think about the scalability of the solution?

      Scalability is good if you have the right licenses and storage. Adding equipment and defining backup processes is straightforward. We are around 10 to 15 customers using this solution.

       I would rate the scalability a ten out of ten.

      How are customer service and support?

      The customer service and support are quite good. 

      How was the initial setup?

      The initial setup is very easy. Setting up virtual machines is as simple as clicking next, next, finish. You then add the necessary equipment for backup and restore. Once the project is set up, it's stable and manageable through Veeam ONE. You can ensure your environment is in good shape and even debug if needed.

      What about the implementation team?

      For the deployment process, identify assets for backup, define backup and restore policies, ensure storage aligns with the environment, and verify correct licensing for the equipment.

      We require four admins for the deployment and maintenance of the solution. 

      What's my experience with pricing, setup cost, and licensing?

      The licensing model is an annual subscription, not too expensive. There are some additional costs, but it's not very expensive and you can choose any environment.

      I would rate the pricing a five out of ten, in the middle. 

      What other advice do I have?

      Overall, I would rate the solution a nine out of ten. 

      I would advise determining the required disk space, defining backup policies clearly, and planning for the necessary equipment.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      PeerSpot user
      Fatai Akinwande - PeerSpot reviewer
      Specialist Datacenter and Server at IHS Towers
      Real User
      Top 5Leaderboard
      May 19, 2023
      Offers enhanced security through encryption and high stability
      Pros and Cons
      • "The encryption password is used to protect the backup files. Even if someone gains access to the backup job or files, they won't be able to utilize them without the password."
      • "There's a situation where VMs run on different locks. It's running on the VM while having a relationship with nearby solutions running on the same server and storage. This creates a bottleneck that needs to be eliminated."

      What is our primary use case?

      In terms of use cases, I'm very familiar with the environment and the platform. I've been using it for the past six years. I mainly rely on it to manage the users on the platform and resolve any issues they may encounter. If there's a problem beyond my expertise, I open a support case.

      How has it helped my organization?

      In terms of backup installation and business continuity, VM has been invaluable. There was a time when we had an issue with one of our systems, and Veeam became unavailable. This particular Azure machine is utilized in about six or seven countries. All I had to do was log into my Veeam account in that location, activate the Continuity and Recovery (CR) feature, and everyone could resume working. It involved changing the IP address or the capabilities of the application server since the assessment is based on the application server's availability in another location. The IP addresses would vary.

      So, I informed the application department to make the necessary modifications, and they immediately restarted the system for use.

      What is most valuable?

      Security is one of the most valuable aspects. In VM Backup, encryption is enabled as well. Depending on your backup job, you can increase security by setting up encryption and assigning a password. 

      The encryption password is used to protect the backup files. Even if someone gains access to the backup job or files, they won't be able to utilize them without the password.

      What needs improvement?

      In terms of improvement for VM, I believe we should focus on reducing data leakage and addressing a specific issue. There's a situation where VMs run on different locks. It's running on the VM while having a relationship with nearby solutions running on the same server and storage. This creates a bottleneck that needs to be eliminated. The efficiency of the solution should be improved.

      For how long have I used the solution?

      I have been using it for six years. We are currently using version 11 in our environment. It's located in a different place.

      What do I think about the stability of the solution?

      It's very stable. I would rate it as a nine.

      What do I think about the scalability of the solution?

      In terms of scalability, it is fantastic. I would give it an eight for scalability. Currently, we have around 500 users utilizing it for the HQ. We plan to expand the usage in the future.

      I've recently tried using version 12. Although I haven't used it for long, I find it nice. I'm currently using it for one of our main offices at the HQ. It hasn't been fully deployed yet, but we're considering deploying it before the end of the year. The plan is to scale it within our HQ infrastructure because that's where we have the highest workload and need more information about different features available in version 12.

      How are customer service and support?

      The technical support is fantastic. When I encounter an issue, I simply need to contact the engineer who guides me through the process of uploading the logs. They analyze the logs and most of the time, they are able to provide a solution. The log analysis is crucial in identifying any problems specific to our environment. Sometimes, there may be delays if the issue requires further investigation, but the engineers are proactive in communicating and resolving the problem in a timely manner. 

      However, there might be instances where the problem lies with our internet connection, and in those cases, the support team may not be able to identify the issue solely through log analysis. In such situations, a remote session is highly beneficial as it allows them to have a deeper understanding of our environment, and combined with my own knowledge, it speeds up the analysis process and enables a prompt resolution. I appreciate the importance of a remote session in such cases as it facilitates faster analysis and helps in finding a timely resolution.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      The initial setup is very simple. I would rate my experience with the setup ten out of ten. I've been setting it up myself since 2015 for each of our countries. I handle remote activities and upgrades without needing to involve the team of engineers. It's a straightforward process, and I haven't encountered any difficulties.

      What about the implementation team?

      I work with my company's IT team to handle the deployment. It's done in-house. The deployment process takes around an hour. 

      Typically, I discuss the deployment process with my manager or attend a meeting to discuss the solution and get approval. It's not a cumbersome process and is quite straightforward.

      What's my experience with pricing, setup cost, and licensing?

      I would give it an eight. The only problem we face is when our support expires, and we need to renew. If we're purchasing a new license, that's when difficulties arise.

      There are no additional costs or hidden fees. It's a straightforward pricing structure.

      Which other solutions did I evaluate?

      We tried using Micro Focus. Veeam Backup & Replication provides us with more than what we actually need, especially because of the application solutions it offers. Micro Focus, on the other hand, only focused on backup without additional application features.

      What other advice do I have?

      In terms of stability and efficiency, I highly recommend it. I've already introduced it to two or three different companies where my colleagues work, although I'm not sure if they have already adopted and purchased it.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
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      Updated: August 2026
      Buyer's Guide
      Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.