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Quality engineer of the 1st category at Modern Expo
Real User
Provides a simple, scalable, sustainable repository
Pros and Cons
  • "While I do not recall whether the latest version is 10.0 or 11.0 I do know that it allows one to make a back up repository that is very scalable and simple."
  • "Occasionally, in the course of upgrading one's virtualization platform, the backup can be ruined."

What is our primary use case?

The solution is so good to use. It allows for proof of concept. One can run a test on the database, move backups from one server to another, do file restoration or make use of portal storage features. 

Backup and storage is very fast, reducing what would otherwise take hours to minutes. Veeam was designed for virtual environments. The first year it was involved in supporting VMware virtual environments. 

What is most valuable?

While I do not recall whether the latest version is 10.0 or 11.0 I do know that it allows one to make a back up repository that is very scalable and simple. This can be added from multiple different levels, in respect of a single disc, through employment of cluster servers, data domain storage, or even tape library. This means the repository is very scalable, as the growth of data in the past years has presented a big problem. Cloud services can be employed as a back up repository. 

While I may not be the user testing each new market product, I am very happy with the solution's scalability. It boasts a support team that is good and fast and can conduct its affairs in a host of languages. When it comes to instances involving support, I can discern the differences over the past two months. Technical support is fast, helpful and provides good advice. 

What needs improvement?

While we do not consider it to be a big deal, I know there are other users who consider the running of the latest version of VMware vCenter while making use of the virtual environment to be an issue. One must update VMware or Veeam with care because of the compatibility issue involved. Installation and support must be taken into account. 

While strength, complexity and compatibility of the solution may pose issues for others, they do not for me. 

I feel the solution to be user-friendly. 

The monitoring, reporting and dashboard features are also fine. 

I am not aware of implementation issues and I have no concerns about the solution's security or stability. I have even tested the setup and it can be automated. At present, I see no need for an increase as I am not making 100 percent use of the product. 

This said, the limits of Windows integration on servers should be addressed. Many shops use only Linux and do not wish to run the Windows Server policy. As they have people with an understanding of Linux, they do not see the need to employ another person merely for backing up the server. 

Nowadays one can run Microsoft SQL Server on Linux without any problem, perhaps with this same ability being afforded to Windows Server. 

Occasionally, in the course of upgrading one's virtualization platform, the backup can be ruined. I know of people who do downgrade virtualization out of concerns for the success of a data center backup run. For me, personally, this does not present an issue as I am more conservative in how I conduct my administrative functions. 

For how long have I used the solution?

We have been using Veeam Backup & Replication for three or four years. 

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Veeam Data Platform
September 2025
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What do I think about the stability of the solution?

The solution is absolutely stable. 

What do I think about the scalability of the solution?

The solution is absolutely scalable. 

How are customer service and support?

I am absolutely satisfied with technical support. We benefit from it completely. Its multi-lingual character is definitely important. 

Which solution did I use previously and why did I switch?

We were using IBM Tivoli Storage Manager for 15 years before making use of the solution, although I don't know what the product is called at present, as it replaced a branded IBM Protect product. 

We were using IBM Tivoli Storage Manager at a time when the majority of our data servers were running on physical machines. From IBM's perspective, the licensing has become more involved since virtualization became increasingly prevalent. While it was not in my purview, the prohibitive nature of the product led us to migrate to Veeam software and to procure a different license. 

While IBM Tivoli Storage Manager was considered to be the leading solution of its time, it was also very complicated. 

How was the initial setup?

The installation involves a single package and is pretty simple. This is in comparison to the installation of the DB2 of Tivoli. Now, the installation is done in a single stroke and is so simple and the solution so nice. While we don't really make use of it at the moment, several years ago we constituted one of the main monitors of the virtual environment. 

The installation time is contingent on its scale as it varies based on the size of the environment. Another factor would involve the installation of disparate versions for different machines, such as concerns a proxy repository. A further possibility is to install everything in a single machine in virtual storage. 

I would put the main installation at 20 minutes and add another hour for configurations, such as those involving emails and reports. 

I consider the installation to be fully completed once I can carry out a task. We are talking about one or two hours. This takes into account the different applications for disparate environments in Veeam's environment. 

What about the implementation team?

Overall, we have two people who are responsible for deployment and maintenance as it relates to everything involving the physical backup and virtual environment. 

What's my experience with pricing, setup cost, and licensing?

We purchase a license annually. 

When it comes to the cost, IBM software is significantly more expensive than the solution for our environment, although we are talking about four years ago. 

What other advice do I have?

We have two Veeam servers in two disparate sites.

The solution is not deployed on the cloud. One of the servers is physical and the other virtual, with the support and backup capabilities comprising 50 kilobytes of SSD storage. 

I would recommend the solution to others. 

There are approximately 700 people making use of the solution in our organization. 

I rate Veeam Backup & Replication as a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head IT manager at mksons
Real User
Easy to set up and can scale well but the snapshot restoration takes too long
Pros and Cons
  • "It's simply very good software for backup purposes."
  • "The patching can be quite difficult at times."

What is our primary use case?

I have two to four servers, and I back up one VM to another VM through Veeam Backup. That's the primary use case.

What is most valuable?

Veeam Backup is very user-friendly.

It's integrated with many deduplication software solutions  - including Dell software.

It's simply very good software for backup purposes. All the IT infrastructure is shifted on Veeam rather than other methods. 

The initial setup is very easy.

The stability is good.

The solution can scale well.

They are fulfilling the requirements of their users and the updates they offer are good. I used one update recently and it was good. Any previous problems were solved in the update release.

What needs improvement?

Unfortunately, when one of my servers crashed, I instructed a colleague to delete the backup job, and he did. He accidentally deleted backup replication, however. I had nothing then. Both the backup and the original machine were deleted. We learned that there is no chance for recovery once the backup is deleted. They should make it possible to restore a replica in cases where it is accidentally deleted.

The restoration, reiteration, or snapshotting somehow is creating some sort of problem for us right now. I don't know, if it's the hardware's fault or a software issue, however, sometimes it takes a long time to delete a Snapshot. It can take anywhere from 30 minutes to two hours. They have to minimize the time of restoration that Snapshot is creating right now.

The patching can be quite difficult at times.

We try to make the backups run at off-peak times, however, sometimes something goes wrong and it doesn't back up as scheduled. 

For how long have I used the solution?

I've only been using the solution for about a year at this point.

What do I think about the stability of the solution?

We've found the solution to be quite stable so far. We haven't had any issues.

What do I think about the scalability of the solution?

It is scalable. It's good for scalability. 

We only have one person that handles the backups. Not every user in the company has access to the solution. We don't intend to add more users.

We use ten Veeams, give or take, currently. However, we might add more in the future.

How are customer service and technical support?

We use the community edition. The problem I've faced in the community edition is that the community edition always relies on the community to solve a problem. I tend to google answers or ask the community. They seem to have a lot of users and it helps in the sense that there is a lot of information out there. You can typically find an answer to your question.

How was the initial setup?

The solution is very easy to set up and integrate with other solutions. It's not complex at all. The process is extremely straightforward. 

It only takes one person to set up and administer the product. We have one or two people on staff that can handle any Veeam related duties. With jobs and replicas, it is a good practice for both to know the all use cases, to know all the backups and backups replicas. Then they will find it easier to handle and they will better understand the jobs.

What's my experience with pricing, setup cost, and licensing?

I use the community version of the solution. I'm not sure of the licensing costs for the paid version.

What other advice do I have?

We are end-users of the solution and we rely on the community version right now. IN the future, we may use the licensed paid version.

I learned to use the latest update, however, my preference is that I use the second last update. I'm not necessarily on the latest version.

I'd recommend the solution. 

I'd rate it at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
September 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
it_user1584138 - PeerSpot reviewer
Assistant Manager at a comms service provider with 1,001-5,000 employees
Real User
Effective backup tools, simple installation, and good technical support
Pros and Cons
  • "I have found the backup call feature very good."
  • "I have found that the reporting could improve in its structure."

What is most valuable?

I have found the backup call feature very good.

What needs improvement?

I have found that the reporting could improve in its structure.

In an upcoming release, the remote site application, physical workload, and other application integration could improve.

For how long have I used the solution?

I have been using the solution for approximately four years.

What do I think about the stability of the solution?

We have experienced some bugs that we reported to the Veeam team and most of the issues have been resolved. For example, we had an issue recovering a file that was 256 characters long which we were testing out. We resolved it by restoring the whole volume.

How are customer service and technical support?

We are satisfied with the technical support.

Which solution did I use previously and why did I switch?

We have also worked with Acronis, Commvault, and Veritas.

How was the initial setup?

The initial setup is very simple.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could improve when comparing it to competitors. The market is very competitive and they should have some discounts or special offers.

Which other solutions did I evaluate?

We have evaluated Commvault and they have a very fantastic rating compared to Veeam Replication. 

What other advice do I have?

I rate Veeam Backup Replication an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Information Security Consultant at Future Telecom
Real User
A flexible and user-friendly backup solution
Pros and Cons
  • "This solution is very flexible and user-friendly — it's very good. It's very good with our virtual and physical infrastructure."
  • "There's a lot of room for improvement surrounding the backup process."

What is our primary use case?

We use this solution to backup and replicate our visualized and physical infrastructure. We use it to take backups on a daily/monthly basis; to take snapshots for disaster recovery; for application-aware processing.

Veeam Backup and Replication is mainly used by our IT team but we have a Veeam Backup Agent deployed on all of our workstations to make backups for end-users. In total, there are roughly 60-65 people using this solution in our company. 

For maintenance, we only require two engineers and a manager.

What is most valuable?

This solution is very flexible and user-friendly — it's very good. It's very good with our virtual and physical infrastructure.

What needs improvement?

They need to improve the reporting. There is something called Veeam ONE Reporting — it's a separate module altogether. It's not included in the Veeam Backup and Replication bundle; it has to be purchased separately.

There's a lot of room for improvement surrounding the backup process. Searching through folders is complicated; customization involving backups is lacking. For instance, if I want to backup a particular server and store it in another repository, I have to first define a repository then I have to create a policy. Next, I have to execute the policy. It's not as if I just snap my fingers and it works — no. You need to build it and put that intelligence inside of it in order for it to act intelligently. 

In addition, it should be more flexible when it comes to customizing policies. 

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly two years. 

How are customer service and technical support?

The technical support is very slow — their response time is very slow. 

If I raise a ticket, they should quickly respond. Their first response is very slow; they work on their own sweet time. For instance, four days ago I reached out to technical support with an issue; only last night did they respond — they sent me an email asking me for our logs. The response time is very slow. It took almost four days for them to even respond. After I've uploaded the logs, they'll review them and come back with their findings. In other words, it takes roughly eight to 10 days just to understand the case — that's really bad.

On a scale from one to ten, I would give their support a rating of zero. 

How was the initial setup?

The initial setup was very straightforward; however, the configuration was not straightforward. After it's set up, you then need to build it. Think of it like making a pizza: first, you need to make the dough; then you need the proper ingredients; then you need to preheat the oven to the proper temperature — it's a precise process. 

What's my experience with pricing, setup cost, and licensing?

We pay on an annual basis. We pay roughly $12,000 for our software subscription. 

What other advice do I have?

I would recommend Veeam Backup & Replication to others. Overall, on a scale from one to ten, I would give this solution a rating of eight. The only issue I have is with their technical support; otherwise, it's a great product. 

We chose Veeam because, according to Gartner and multiple reports, it's the number one product for virtualized infrastructure. We got the demo and began a POC on a couple of servers. It was good for performing backups, etc., but it's not about the product. The product is good, it's the service after the sale that you have to look out for. After the sale is complete, the service and support are what matters. This can make or break a product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1264416 - PeerSpot reviewer
Domain architect at a financial services firm with 10,001+ employees
Real User
Requires better integration with database components and cloud services; VM backups are good
Pros and Cons
  • "The solution does a good job with VM backups."
  • "The solution is rather weak when it comes to database integration."

What is our primary use case?

Our primary use case of this solution is for application servers, web servers on Linux, Windows, AIX, databases, Db2, Sybase, Oracle and the like. 

What is most valuable?

I think this solution does VM back ups very well. 

What needs improvement?

I find this product to be rather weak when it comes to database integration and that really is problematic. It needs to have better integration with the database components as well as the cloud-based services.

For how long have I used the solution?

I've been using this solution for about a year. 

What do I think about the stability of the solution?

At the moment, this product is not very stable. 

What do I think about the scalability of the solution?

I think it is horizontally scalable, but not vertically very scalable. It tends to run into issues with regards to performance if you require vertical scalability.

How are customer service and technical support?

In South Africa, the technical support is average. They should respond more quickly and be more customer friendly. The rep really needs to be more knowledgeable. 

Which solution did I use previously and why did I switch?

We previously used Veritas. 

How was the initial setup?

The initial setup was quite complex and took us a few months to install. We used a partner and vendor for the installation because we had a lot of problems. As a result, we're not sure if we'll continue with the solution or choose an alternative. 

What's my experience with pricing, setup cost, and licensing?

We chose Veeam because the licensing was cheap and we got a special deal from them. 

What other advice do I have?

I wouldn't really recommend this solution. In terms of the integration of this solution, we're finding it doesn't do everything it promises. There is a difference between what the sales people tell you and the reality. Because of the issues we've had, I rate this solution four out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at a integrator with 5,001-10,000 employees
Real User
Quick, easy to work with, and good support for Microsoft products
Pros and Cons
  • "Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365."
  • "Veeam needs to have more support for non-Windows systems and other databases. For example, I can do SQL with Veeam but not Informix or Oracle. This is unfortunate because we have many partners with Oracle systems and Informix databases, and Veeam does not yet have the agents we need for specific Oracle and UNIX operating systems."

What is our primary use case?

We primarily use Veeam Backup and Replication in small installations and projects with Windows as well as standard Linux systems. We also use it as a backup solution for cloud products such as Office 365. In total, we have around 14 Veeam users, which covers about 100-200 devices using it.

Regarding the technical implementation, we have three primary technical personnel that maintain our use of Veeam. Because our company is multinational, with data centers located in Nordic countries such as Finland, we often have conferences outside our country and we share the services used to configure and perform the maintenance of our systems when needed. In this case, I can't point to an exact number of all the technical staff involved with Veeam throughout the greater organization.

Ideally, when it comes to backups, we prefer to use only one solution rather than two. However, we also have customers in the healthcare sector in Portugal who are using legacy UNIX and Oracle systems, and Veeam does not have agents for these operating systems. So when these customers want to create disaster recovery plans, we like to use Commvault to set up replication and create backup copies of the data code.

What is most valuable?

Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365.

What needs improvement?

Veeam needs to have more support for non-Windows systems and other databases. For example, I can do SQL with Veeam but not Informix or Oracle. This is unfortunate because we have many partners with Oracle systems and Informix databases, and Veeam does not yet have the agents we need for specific Oracle and UNIX operating systems.

Because we are limited to using Veeam on mainly Microsoft systems, we have to resort to another backup and replication provider, Commvault, to handle these other systems. In general, I think that Veeam needs more improvement in terms of support for other applications and IT systems. It would be much more convenient for us to have all our backups for the different systems covered under one solution only, rather than having to use Veeam alongside other solutions like Commvault.

For how long have I used the solution?

I have been using Veeam for a couple of years now. 

What do I think about the stability of the solution?

As far as I've been using it, it has been a stable solution.

What do I think about the scalability of the solution?

With regard to scalability, we don't have any problems in terms of basic Windows systems.

How are customer service and technical support?

Our local support team for Veeam is composed of four technical members who assist with support across the board. In first line support, there are more support members, but in second line support there are only two to three people who can support our customers. However, the problems are generally so easy that when using Veeam across our data centers, there aren't many support issues that can't be solved quickly.

How was the initial setup?

It took us about five weeks to install Veeam in our environments and to implement it with our various solutions. We did not have much trouble with the initial setup, and it wasn't very difficult to work with.

What about the implementation team?

We have implemented Veeam in-house, as it is very important for us to do it this way when it comes to backups and data replication.

What's my experience with pricing, setup cost, and licensing?

We pay yearly licensing fees for Veeam in our data centers where we're using disaster recovery and replication between our many solutions, especially cloud solutions. From the beginning, we've done our licensing from a separate channel through our data center team in Seattle.

What other advice do I have?

Veeam is a good backup product but it definitely needs more complexity when it comes to supporting different types of systems and applications. That said, it works perfectly for how we use it in our Microsoft solutions and I know we will continue to use it.

I would rate Veeam Backup and Replication a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Systems Administration at Camosun College
Real User
Reliable, fixes itself, works well with SharePoint, and the support is helpful
Pros and Cons
  • "It's fairly easy to manage and set up."
  • "The initial setup could be simplified."

What is our primary use case?

We use this solution to back up our two VMware sites, and some physical boxes.

Mainly, it is used for our two VM sites at either campus.

It works with the client. We have it on a clustered SQL which works well.

We have local backups at either site, as well as some backups going to an external storage appliance. It gives us information about what is going on.

We are also using replication.

How has it helped my organization?

It has improved the way that our organizations function.

What is most valuable?

It's fairly easy to manage and set up. 

Once you get it working, it's fairly reliable and fixes itself. It's pretty good at keeping the backups running.

It works well with SharePoint.

What needs improvement?

The initial setup could be simplified. It takes a bit to find the documentation. 

It takes some time to get through the knowledge base and the changes in the versions over time.

Trying to find everything on how to configure it and set it up can get frustrating in trying to sort it out.

For how long have I used the solution?

I have been using this solution for three to four years.

I am using version 10.

What do I think about the stability of the solution?

This solution is stable. Once we have all of the backups working, it never has any issues, except for the server going off, but that is a network issue or during the time that it's self-healing.

It keeps going and keeps running.

What do I think about the scalability of the solution?

It's a scalable solution. I added one. We have a couple of proxies at either campus with one backup server with an enterprise manager on it. It works well.

I am the only person in our organization who is using this solution.

How are customer service and technical support?

I have used technical support in three or four cases. They were able to help me. They are pretty good. I would rate them a nine out of ten.

Which solution did I use previously and why did I switch?

We were using Microsoft Data Protection Manager and NetBackup. We decided to go with Veeam after testing it out, as it seemed to work better than the other products we were using.

How was the initial setup?

The initial setup is okay. 

It just took a while to try to sort out what is going on with it.

What other advice do I have?

Review the documentation and their knowledge base on how to set it up and configure it. 

It takes a bit to get it sorted out and to figure it out, but once you get it working it just keeps working.

I would rate Veeam Backup Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior IT Consultant at société de services et d'ingénierie en informatique
MSP
Easy to deploy with good snapshots and instant recovery capabilities
Pros and Cons
  • "The solution is very easy to deploy."
  • "The pricing could be improved."

What is our primary use case?

The solution is used primarily for backup and replication.

What is most valuable?

The solution is the best product to backup and replicate in a real-time virtual platform.

This is the only product in the world that can do the two actions. 

You can use a snapshot from many types of storage and restores granular items and functionality from the exchange, email, or any active data storage object. 

You can do instant recovery, which is quite helpful. If you have any problems, you can start your Veeam from the backup and use it to restore, and it will do it in the background.

The solution is very easy to deploy.

The solution scales quite well. The performance has been good.

We've found the solution to be very stable so far.

Overall, it's a very good product.

What needs improvement?

The pricing could be improved. They should work to make it less expensive.

In one case, the solution did not support a backup from EIX Unix from IBM. This is the only handicap I've found in relation to the product.

For how long have I used the solution?

I've been using the solution for about three years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable. The performance is good.

What do I think about the scalability of the solution?

We've deployed the solution for 10 to 20 customers.

The solution can scale. If a company needs to expand, it can do so.

How are customer service and technical support?

I've had some previous experience with technical support, and I don't really have any complaints. They were knowledgeable and responsive and I would say I've been satisfied with their assistance overall.

How was the initial setup?

The solution is very easy to deploy. It's one of the selling points of the product.

What's my experience with pricing, setup cost, and licensing?

The pricing is increasingly becoming more and more expensive. In 2020, it was a good price. After the last version, 10, the price has been very, very high.

What other advice do I have?

I'd rate the solution at a nine out of ten overall. If it weren't for the pricing issues, I'd likely rate it higher. It's a really great solution in general.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.