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reviewer1340229 - PeerSpot reviewer
Customer IT Services implementation at a tech services company with 1-10 employees
Real User
A reliable backup, disaster recovery, and intelligent data management solution
Pros and Cons
  • "Its backup capabilities in general are great."
  • "I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines."

What is our primary use case?

We use this solution to backup our files and virtual machines. 

We use this solution to backup information for our customers. We back up our customers' servers and store the information on local networks. This way, if something goes wrong, we can easily recover the information from our backups.

We have 40 machines that we backup with this solution.

What is most valuable?

Its backup capabilities in general are great.

What needs improvement?

My problem with backup software is the following: The main advantage that all of this software strives for is the ability to store data on a proprietary file system. When you look at the backup files stored in Veeam and other solutions, you cannot directly see the real files. Instead, you see a file structure where the backups are stored inside. This means if you lose the configuration of your backup machine, you only have files stored in a kind of file system that you just cannot get data from. I prefer backup solutions that allow me to regularly look at my backup files — to see the actual files.

I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines. On the targets, they are stored exactly how they are. If it's a virtual machine file, I can find the virtual machine file stored somewhere. I cannot find my folders in a file structure that I don't understand what's in it. I understand why many backup solutions have this kind of file structure; however, this means I also have to have a full backup of the recovery system of my definition configurations.

I don't really like the proprietary file system or file structure, I always prefer the most simple functionalities where I can define this server, this file, these folders, backing up for this target, etc. I am not a fan of cloud storage for backups. Otherwise, I have to have another backup solution or my SAS backup cloud. In short, I am making backups of backups of backups. For me, that's a nightmare.

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly two years.

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What do I think about the scalability of the solution?

Both the scalability and the stability of Veeam Backup & Replication are good.

How are customer service and support?

Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but I don't use Azure for storing backups. As I said, I don't trust the cloud for backups.

Which solution did I use previously and why did I switch?

We also use some other solutions, but they are open-source, not commercial solutions. We still use a lot of open-source backup solutions because they actually do what we need. They grab data from one place and they store it where we want without storing it in a special data structure. They store the files exactly as they came from the origin; they go to the target and that's it.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

We don't pay for this solution, our customers do.

What other advice do I have?

One thing that I enjoy with some open-source solutions is that they're normally the fastest to implement.

With open source solutions, if I have a server and I need to backup something into a folder, either an internet folder, a shared folder on the local network, or a local storage folder, I do not have to have these folders open on the origin system. I only open these folders at the time of transmitting the files, and then they are closed automatically. This means I do not have these folders open if I don't need them because it's safer that way to prevent ransomware attacks and so on.

As I said, don't trust the cloud. If you use the cloud, be sure to have a backup of the cloud. Testing is much more preferable on-premises. This on-premise location can be the local office of the company where you are doing it from, and also remote offices. Just don't use a cloud where you don't know where the server is. 

On-premises, when I say "cloud", I mean the internet. I can have an office in London, and if I want to back up on-premise, I do it on the local storage. I don't use general clouds like Azure. I have a server where I know where it is in some location and I remotely back up into that server. I don't buy storage on clouds. I'm really not a good customer for that. I don't trust them. They're excellent, they are really what people say are the future, but I have experienced too many disruptions on clouds. If I go into a software solution where I have to move the cloud, this obligates me to also have a solution to backup the cloud. I don't want to have these two solutions going from the office to the cloud and then also backing up the cloud — it's a nightmare.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Architecture Expert at a tech services company with 51-200 employees
Real User
Quick to set up and deploy, stable, and supports continuous backup
Pros and Cons
  • "The most valuable feature is the continuous backup."
  • "In the future, I would like to see better support for direct backup to tape."

What is our primary use case?

Our primary use case is for the backup of our virtual machines.

What is most valuable?

The most valuable feature is the continuous backup.

What needs improvement?

At this point, my only complaint is about the licensing costs. We have not experienced any technical problems.

In the future, I would like to see better support for direct backup to tape.

For how long have I used the solution?

We have been using Veeam Backup & Replication for two weeks.

What do I think about the stability of the solution?

This is a stable product and we haven't had any problems.

What do I think about the scalability of the solution?

Our installation is not very large, so scaling is no issue.

We have seven users who are operators.

How are customer service and technical support?

We have not needed to contact support.

How was the initial setup?

The initial setup was straightforward and the deployment was quite quick.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are paid yearly and the cost is about $12,000 Swiss Francs ($17,400 USD).

Which other solutions did I evaluate?

We did evaluate other options before adopting Veeam.

What other advice do I have?

This is absolutely a product that I recommend.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Data Platform
April 2025
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851,823 professionals have used our research since 2012.
PeerSpot user
Senior System Engineer at a tech services company with 11-50 employees
Real User
The SQL table-level restore helps the customer to restore a single table instead of the entire database.

What is most valuable?

There are many features that include the SQL table-level restore, Instant VM Recovery, and SureBackup, which are valuable to us.

  • SQL table-level restore: It helps the customer to restore a single table instead of the entire database which reduces the backup window dramatically.
  • Instant VM Recovery: It helps in case of a VM crash down.
  • SureBackup: You are assured that your backup is recoverable.

How has it helped my organization?

We are a MSP and we deliver the best solutions to our customers.

Veeam was one of the key products available for the virtualized environment.

What needs improvement?

They have to expand their operations for the physical environment.

For how long have I used the solution?

I have used this solution for two years.

What do I think about the stability of the solution?

There were no stability issues. If VMware works fine, then you wont face any issues with Veeam.

How are customer service and technical support?

Since they don’t have any technical support center in India, I would like to rate it a 5 out of 10.

Which solution did I use previously and why did I switch?

As I have mentioned earlier, we are a MSP and we design solutions according to the customer's needs.

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable and the product is worth investing in.

Which other solutions did I evaluate?

We were evaluating Arcserve for the virtual environment. However, Veaam has better adaptability towards the virtual environment.

What other advice do I have?

VMware = Veeam is the best backup and replication solution.
Microsoft Hyper-V = Veeam is the best backup and replication solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

From what I have done scheduling is good in the new version at the Windows Agent. Also SQL and Exchange restores leverage the Veeam Explorers so you can restore a database or table even single emails.

See all 3 comments
PeerSpot user
Senior Implementation Engineer at a tech services company with 51-200 employees
Consultant
With storage integration, it has improved the backup windows and reduced the impact on the VMs.

Valuable Features

Backup and SureLab are this product’s most valuable features to me.

Improvements to My Organization

With storage integration, it has improved the backup windows and reduced the impact on the VMs. SureBackup has also come in handy when we are looking at updating applications. We kind of use it as a test environment.

Room for Improvement

I would like to see the ability to backup to cloud service providers such as Azure.

Use of Solution

I have used this solution for four years.

Deployment Issues

I have not encountered any issues with deployment or stability or scalability.

Customer Service and Technical Support

The level of technical support depends on the agreement.

Pricing, Setup Cost and Licensing

Pricing-wise, it’s expensive. However, the product is great and does what it says.

Other Solutions Considered

We also evaluated Veritas Backup Exec.

Other Advice

It is very easy to implement and by far a better product than any I have seen so far.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner
PeerSpot user
PeerSpot user
Engineer with 51-200 employees
Vendor
Instant VM Recovery is valuable as it provides us with rapid recovery of failed/lost VMs with a low recovery time objective (RTO).

Valuable Features

Sure Backup is valuable because of its capability to test every backup of virtual machines. Instant VM Recovery is also valuable as it provides us with rapid recovery of failed/lost VMs with a low recovery time objective (RTO).

Improvements to My Organization

Using Veeam as a primary backup tool for the virtual environment we were able to reduce drastically the backup windows and offer better services for provisioning VMs for both the testing and development environments.

Room for Improvement

We would like the ability to backup physical servers. Most organizations still have some of their applications and services running on physical hardware and do not want to deal with multiple backup solutions.

Use of Solution

I've been using it for four years.

Deployment Issues

Main issues were related to sizing the correct infrastructure as Veeam solution needs many components (such as Proxy Servers, Repositories, WAN Accelerators, etc.) for a complete Backup & Replication solution. For medium/large environments, initial configuration may take some time.

Stability Issues

We have had no issues with the performance.

Scalability Issues

It's been able to scale for our needs.

Customer Service and Technical Support

I've not yet had to use their tech support.

Initial Setup

Veeam is very easy to setup. The installation is wizard-driven and will install any dependencies you might be missing.

Implementation Team

We did it in-house after receiving training from the vendor. In case your company does not have sufficient technical resources, the best option is to contract Professional Services from Veeam Partners.

Pricing, Setup Cost and Licensing

The price is very attractive and probably the lowest on the market for an enterprise backup tool.

Other Solutions Considered

For only virtual backups I have evaluated TSM and CommVault. Veeam is by far the solution that delivers a complete set of features for a small price. And the administration is much more easy.

Other Advice

Do a PoC and compare cost x benefits with other solutions.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner.
PeerSpot user
PeerSpot user
IT Manger at a energy/utilities company with 51-200 employees
Vendor
​After we started using it, we transferred all our 30 virtual servers in seven hours. They should support physical server backups, though I believe v9 will do this.

Valuable Features:

  • The ability to perform de-duplication is the most valuable feature for me.
  • It also performs SQL backups so that I can restore SQL database table bases. 
  • Replication time very good. For example, I can replicate 4TB data to the DR side in 5 hours with a 10 Mbps data line everyday.
  • Replica server tests on the DR side are very easy because I just need to power on the server on from there.

Improvements to My Organization:

After we started using Veeam, we transferred all our 30 virtual servers in seven hours to our disaster recovery side. 

Also, during our disaster recovery test w,e did not have any issues replicating servers.

Room for Improvement:

It should support physical servers, and as far as I know, v9 will do this.

Deployment Issues:

We had no issues deploying it.

Stability Issues:

It's been very stable.

Scalability Issues:

We can scale as needed.

Initial Setup:

I wasn't involved in the initial setup, but I haven't heard that it wasn't anything by straightforward.

Other Advice:

I would advise you to get it because some of the features are free.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Veeam is a great product as we use it and I am looking forward to V9 for the enhancements. I don't think natively it will back up physical servers and you still need the Endpoint product for this but can use a Veeam server repository.

PeerSpot user
System Engineer at a healthcare company with 501-1,000 employees
Vendor
I retired Backup Exec, and added Veeam in place of it. This increased the backup scope and reduced tape usage.

What is most valuable?

The ability to perform exchange restores.

How has it helped my organization?

Surebackup allows verification of the backup. This provides a higher level of confidence.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

If there is a communication interruption (ping drops) between the proxy and the Veeam server, the backup fails.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's just below excellent.

Which solution did I use previously and why did I switch?

We previously used Backup Exec and ArcServe. These companies are too big to care even for their own products.

How was the initial setup?

It depends on the organizations structure and level of optimization.

What about the implementation team?

It was an in-house implementation.

What was our ROI?

Just recently, I retired Backup Exec, and added Veeam v8. This increased the backup scope by 30% and reduced tape usage by 70%

Which other solutions did I evaluate?

No, but the pricing was key.

What other advice do I have?

Try it. Spend maybe one hour a week on the phone with their engineer to tweak things before buying. The product practically sells itself.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Not sure why your backups fail with the Proxies but I have never had that issue. We have a physical Veeam server and 1 Proxy per host which works great for SAN based backups. Check with Support on that.

it_user165570 - PeerSpot reviewer
System Engineer at a healthcare company with 51-200 employees
Vendor
I love the ability to either restore the entire VM or just a single file if needed, it saved us a lot of pain and money.

What is most valuable?

There is no one feature that is most important. I love the ability to either restore the entire VM or just a single file if needed. We have had to restore VMs both ways and it saved us a lot of pain and money. The speed of the restore jobs was extremely quick as well.

How has it helped my organization?

It has given us the ability to restore our systems very, very quickly. The backups run very quickly as well, which helps us free up bandwidth on our network.

What needs improvement?

They still don’t have a plugin for use with EMC Data Domain. All else is fantastic.

For how long have I used the solution?

We have been using Veeam Backup and Replication for about 3 years.

What was my experience with deployment of the solution?

No problems with deployment.

What do I think about the stability of the solution?

We have not had issues with stability.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

The customer service is excellent!

Technical Support:

Technical support is fantastic. Not only do they understand the product very well, but they also help the end user to understand how to troubleshoot the issue as well. They are also really friendly and kind.

Which solution did I use previously and why did I switch?

Yes. Initially, we used Norton’s Backup Exec. We switched primarily because we were virtualizing our entire infrastructure

How was the initial setup?

It was pretty straightforward in my book. I thought it was very user-friendly. The documentation is very good as well.

What about the implementation team?

We did the entire implementation in-house.

What other advice do I have?

Check to see if they have a plug-in for your storage vendor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.