I use the backup, replication, and the backup copy features. The most useful one is the backup feature.
Systems Administrator at a government with 501-1,000 employees
It's easy and very straightforward to configure.
What is most valuable?
How has it helped my organization?
I have a backup of my infrastructure every night, and have improved the speed of performing restores.
What needs improvement?
I think it is a good product but all products could be better.
For how long have I used the solution?
I've used it for two years.
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What was my experience with deployment of the solution?
No issues with deployment, nothing went wrong.
What do I think about the stability of the solution?
This product has saved a lot of my time, as it’s very stable.
How are customer service and support?
Customer Service:
I have only needed to open two tickets in two years.
Technical Support:I have only needed to open two tickets in two years.
Which solution did I use previously and why did I switch?
Yes, I previously used Microsoft System Center but Veeam is better, faster and easy to use and configure.
How was the initial setup?
It's easy and very straightforward to configure.
What about the implementation team?
It was implemented in-house.
What other advice do I have?
I would recommend you buy this product because it is simple to use and works fine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Datacenter Core Infrastructure with 1,001-5,000 employees
Transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs.
What is most valuable?
It is important that a backup product delivers what it promises. As backup features are important, so are restore features. The ability of Veeam Backup & Replication suite to restore various items in a granular and fast way (RPO & RTO importance) is key for our customers.
How has it helped my organization?
Veeam B&R software is transparent and easy to use, which improves usability and manageability for the daily operations a backup/system administrator performs. Setting up a backup application/infrastructure is one thing, but to keep it operational without having to deal with big issues is another. I barely encounter situations where Veeam B&R setup disappoints our customers.
What needs improvement?
Two months ago, I would have said the integration of Veeam Endpoint Backup with Veeam B&R, but this is covered by now with Veeam 8 U2. The feature that a few customers are waiting is SharePoint item restores via redirected SQL, instead of having to install a staging SQL instance on the Veeam B&R backup server.
For how long have I used the solution?
I've been installing and configuring it for three and a half years.
What was my experience with deployment of the solution?
Every IT environment has it's specific needs and caveats. Of course I encountered some minor issues when deploying Veeam, but this is mostly related to the IT environment itself. Rare issues are logged with, and solved by Veeam support.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No, Veeam B&R provides a flexible way of working and scaling with the breakdown of different functionalities (proxies, repositories etc.).
How are customer service and technical support?
Customer Service:
In all the cases where I had to contact Veeam customer service, a solution was delivered within a short timeframe.
Technical Support:In all the cases where I had to contact Veeam Technical support, a solution was delivered within a short timeframe.
Which solution did I use previously and why did I switch?
I have experience with Backup Exec. The backup/restore capabilities are far away from the Veeam Suite.
How was the initial setup?
It's straightforward.
What about the implementation team?
We are installing/configuring Veeam in customer environments.
What was our ROI?
As system integrator we offer various backup/replication products. I have no personal hands-on experience with other products except Backup Exec, and Veeam.
What other advice do I have?
It's important to make a correct design which maps on your IT environment needs. A simple Veeam POC can be setup to validate the product.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are Premium Partners
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July 2025
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President at CONNEKT|IT Services
I can do a backup of an entire VM or just guest files.
What is most valuable?
I can do a backup of an entire VM or just guest files.
How has it helped my organization?
The safety and reliability of data loss and retrieval has been amazing ever since we implemented Veeam.
What needs improvement?
It would be nice to be able to backup data to two locations.
For how long have I used the solution?
I've used it for five years.
What was my experience with deployment of the solution?
Nothing serious.
What do I think about the stability of the solution?
Nothing.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
9 out of 10
Technical Support:9 out of 10
Which solution did I use previously and why did I switch?
Not for virtual machines. I've used Symantec Backup Exec.
How was the initial setup?
It was straightforward.
What about the implementation team?
We implemented it in-house.
What was our ROI?
It's 100%.
What's my experience with pricing, setup cost, and licensing?
It cost $1200 for the initial setup and then $70 per hour in the case of a restore.
Which other solutions did I evaluate?
We also looked at Carbonite.
What other advice do I have?
Choose the proper solution. Install the 30 day trial version and if it's for you, then purchase it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Administrator at a healthcare company with 1,001-5,000 employees
Great for a VMware environment.
What is most valuable?
- Sure backup
- Synthetic backups
How has it helped my organization?
It drastically reduced the backup time window and improved data protection.
What needs improvement?
Better flexibility for scheduling jobs, specifically for the SQL hourly log backup.
For how long have I used the solution?
I've used it for eight months.
What was my experience with deployment of the solution?
Nothing major encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
It's better than others.
Technical Support:It's the best I've encountered.
Which solution did I use previously and why did I switch?
We previously used virtual server infrastructure backup solution.
How was the initial setup?
It was simple and straightforward.
What about the implementation team?
We implemented it through a Veeam engineer, unfortunately the level of expertise was not the best.
Which other solutions did I evaluate?
We also looked at Nakivo.
What other advice do I have?
It's the best solution for a VMware environment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at a healthcare company with 501-1,000 employees
I retired Backup Exec, and added Veeam in place of it. This increased the backup scope and reduced tape usage.
What is most valuable?
The ability to perform exchange restores.
How has it helped my organization?
Surebackup allows verification of the backup. This provides a higher level of confidence.
For how long have I used the solution?
I've used it for two years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
If there is a communication interruption (ping drops) between the proxy and the Veeam server, the backup fails.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
It's excellent.
Technical Support:It's just below excellent.
Which solution did I use previously and why did I switch?
We previously used Backup Exec and ArcServe. These companies are too big to care even for their own products.
How was the initial setup?
It depends on the organizations structure and level of optimization.
What about the implementation team?
It was an in-house implementation.
What was our ROI?
Just recently, I retired Backup Exec, and added Veeam v8. This increased the backup scope by 30% and reduced tape usage by 70%
Which other solutions did I evaluate?
No, but the pricing was key.
What other advice do I have?
Try it. Spend maybe one hour a week on the phone with their engineer to tweak things before buying. The product practically sells itself.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Asheville Head, Neck and Ear Surgeons, PA
We previously used Symantec Backup Exec, it was cumbersome, didn’t handle our virtual machines, and kept us on tape backups.
What is most valuable?
The ability to manage backups from any machine from one location.
How has it helped my organization?
We’ve taken the human out of the equation when it comes to our backups. This means backups run when they should, like they should.
What needs improvement?
None since the release of endpoint backup management.
For how long have I used the solution?
I've been using it for over two years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
It's wonderful - 10/10.
Technical Support:It's wonderful - 10/10.
Which solution did I use previously and why did I switch?
We previously used Symantec Backup Exec, it was cumbersome, didn’t handle our virtual machines, and kept us on tape backups.
How was the initial setup?
Straightforward, with a very intuitive setup and layout.
What about the implementation team?
We did it in-house.
What was our ROI?
Given this is Backup & Replication, the ROI is similar to that of an insurance plan - priceless when needed, but no monetary benefit until such time. Still worth every penny for the peace of mind.
Which other solutions did I evaluate?
No other options were evaluated.
What other advice do I have?
Go for it, you’ll never regret it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
We implemented Endpoint Backup on our Exchange server (and the rest of our physical servers--the last holdouts) a few weeks ago and LOVE it. It's so nice to be rid of the tape backups and take us humans out of the equation in regards to our data backup and replication (onsite and offsite backups).
Support Services Manager with 51-200 employees
Has improved backup recovery time significantly
What is most valuable?
- Ease of use
- Reliability
How has it helped my organization?
It's improved backup recovery time significantly, and makes backup testing a breeze.
What needs improvement?
I can't think of any.
For how long have I used the solution?
I've used it for five years.
What was my experience with deployment of the solution?
No issues with deployment.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with stability.
How are customer service and technical support?
Customer Service:
9/10.
Technical Support:8/10.
Which solution did I use previously and why did I switch?
Used to use vRanger. Switched to Veeam as "it just works" as their slogan suggests.
How was the initial setup?
Setup is straightforward. There are excellent installation and administration guides which help with this process.
What about the implementation team?
We implemented it in-house.
Which other solutions did I evaluate?
- vRanger
- Backup Exec
What other advice do I have?
For backup of VMware environments, you cant really go wrong with Veeam.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. security/system engineer at a media company with 501-1,000 employees
The Active Directory aspect needs improving but overall straightforward to install.
What is most valuable?
The backup and replication ability.
How has it helped my organization?
Backups and restores are completed very fast. Also, it takes less time for backups than previously.
What needs improvement?
Active Directory, because if we could restore GPO as a single level object as well as restoring AD schema partition through backup then I think it will be great product.
For how long have I used the solution?
I've been using it alongside Veeam Backup and Replication four years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
It is very good.
Technical Support:Technical support is also very good.
Which solution did I use previously and why did I switch?
We are using both solutions right now.
How was the initial setup?
It is straightforward to install and easy to configure and backup too.
What about the implementation team?
I implemented it myself.
What was our ROI?
I think almost 80%.
What's my experience with pricing, setup cost, and licensing?
It is just the license cost. and after that there is no cost except for support maintenance.
Which other solutions did I evaluate?
Yes we did.
What other advice do I have?
It is a nice product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: July 2025
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Your one comment about the SQL staging server has now been resolved with the addition of the guest interaction proxy in Version 9