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PeerSpot user
IT Infrastructure Manager at a tech services company with 501-1,000 employees
Consultant
Nov 25, 2014
From a business continuity aspect it has removed the need for arranging warm-start DR arrangements.

What is most valuable?

The ability to restore files in a matter of seconds or minutes depending on file size and number of files to restore. I have also used the Active Directory Explorer add-on tool for recovering AD objects this is now built-in to Veeam B&R v8.

How has it helped my organization?

We are currently using Veeam B&R to replicate our VMware environment to a disaster recovery site, in the event of a major outage we can fail-over to our DR site. From a business continuity aspect it has removed the need for arranging warm-start DR arrangements.

What needs improvement?

The main area for improvement has come in Version 8, that is native support for tape drives and the ability to archive to tape. Although Veeam B&R v7 allows you to back up your virtual servers to disks. You still need to archive those backups to tapes for long-term storage. Veeam did not provide this facility in earlier versions so we currently use Symantec backup for archiving the "restore points" for long -term storage

What was my experience with deployment of the solution?

Initial teething problems with replication of data between main site and the DR site but this has since been resolved.

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What do I think about the stability of the solution?

No issues with stability of the product.

How are customer service and support?

Customer Service:

Good, you log calls initially using a customer portal site.

Technical Support:

Again good, knowledge base articles are available. For problems requiring a specialist - remote sessions with telephone support is made available.

Which solution did I use previously and why did I switch?

We previously used Commvault which is a good product but this was based on backups of Physical Server using tapes, Veeam B&R was chosen when we made the move towards virtualisation.

How was the initial setup?

We had assistance from Technical Consultants as part of installation/commissioning process.

What about the implementation team?

We implemented Veeam B&R as part of a wider Datacentre modernization project including replacement of the SAN and physical server infrastructure. The Technical Consultants involved were introduced as a result of the tendering process, they were part of the re-seller team and were well versed in the Veeam product at the time.

Which other solutions did I evaluate?

At that particular time no as Veeam was and still is the market leaders with backup of virtual servers, other companies are playing catch-up.

What other advice do I have?

I would say you need to think about the long term storage of data and how you intend to archive that data.You need to fully understand the concept of "restore points" and full-incremental vs reverse-incremental backups along with the pro and cons. This information is available on the Veeam website. Finally plan as much as can before installation!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company with 1,001-5,000 employees
Consultant
Nov 25, 2014
Veeam allowed us to use just one backup solution. It allows us to restore of single objects when the vm is mounted.

What is most valuable?

Deduplication, built-in wan accelerators, advanced monitoring, backup copy and tape drive integration, explorer for MS exchange, and replication feature.

How has it helped my organization?

We used to have many backup solutions for different purposes but Veeam allowed us to use just one backup solution to backup our vms and due to the granularity of the system, it allows us to restore of single objects when the vm is mounted.

What needs improvement?

Currently VEEAM doesnt back up VMs with physical raw device mappings.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

No problems with deployment.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No problems with scalability.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

Due to the flexibility and the above mentioned features.

How was the initial setup?

It was a simple click to install after reading the configuration guide and following it accordingly.

What about the implementation team?

I implemented it in-house.

What was our ROI?

Overall it is a good investment in that it has saved us the cost of maintaining different backup solutions within our environment.

What other advice do I have?

I would highly recommend it to anyone running an extensive virtual environment.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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it_user165327 - PeerSpot reviewer
Technical Marketing Engineer with 201-500 employees
Vendor
Nov 25, 2014
​It simplifies the backup process by allowing applications that are virtualized to be treated as virtual machines.

Valuable Features

Application Aware simplifies the backup of applications that are deployed as virtual machines. Treating VMs as VMs. Virtual lab is also another useful feature for verifying backups with SureBackup and also allowing us to deploy test environments for test/dev.

Improvements to My Organization

It simplifies the backup process by allowing applications that are virtualized to be treated as virtual machines. Veeam's virtual labs actually takes into account all the required dependencies of testing application servers with ease. Not all solutions have this feature.

Room for Improvement

There should be additional support for guest base backups.

Use of Solution

I have been using this solution for more than 5+ years. I have also looked at and did competitive analysis among all the data protection solutions that are out there. Veeam is very simple and intuitive.

Deployment Issues

Nope. The solution is very simple and intuitive.

Stability Issues

There was no stability issues with Veeam that I had encountered.

Scalability Issues

I have not encountered any issues with scalability with Veeam.

Customer Service and Technical Support

Customer Service:

The level of customer service has actually improved over the years. Rather than a level 1 support who has no idea how to troubleshoot. It seems that the level of support is more knowledgeable these days.

Technical Support:

I would rate it as a 4 (with 5 being the highest).

Initial Setup

Very straightforward and intuitive for someone who has been in the data protection industry for many years.

Implementation Team

In-house because it is very simple and intuitive.

Other Solutions Considered

Yes, CA ArcServe, TSM.

Other Advice

Try it out and you'll be very surprised at how easy Veeam is for virtualized environments.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are a technical solution partner with Veeam.
PeerSpot user
it_user165150 - PeerSpot reviewer
Server Systems Analyst with 501-1,000 employees
Vendor
Nov 24, 2014
​Performance of the replica when booting during an emergency could be better. Veeam is an excellent option.

What is most valuable?

The instant recovery and quick boot of the replicas. Ability to boot replicas from a de-duplication storage device (degraded performance).

How has it helped my organization?

During a "zero day" virus outbreak that caused several critical systems to fail, the ability to boot and run a "replica" that hadn't been infected yet kept the business running and productive.

What needs improvement?

Performance of the replica when booting during an emergency. Only a few critical systems can be booted this way due to the loads on secondary storage appliances. This isn't really a problem, more of a limitation of the hardware devices we used for implementation.

For how long have I used the solution?

I used this product for Virtual Machine replication to a D/R site and also as a secondary backup and recovery over two years.

What was my experience with deployment of the solution?

Deployment went smoothly and without and major sticking points or issues.

What do I think about the stability of the solution?

Occasionally, we would experience slowness on our network that would cause Veeam to get "out-of-sync" with the replicas. This was easily corrected, but seemed to be overly sensitive to bandwidth and connection speed.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Excellent. Very responsive, patient and professional when needed.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

No, this was a new build-out where no previous solution had existed.

How was the initial setup?

Very straightforward and intuitive.

What about the implementation team?

We collaborated with a vendor but did 70% of the implementation with internal personal.

What was our ROI?

Excellent. The savings to lost work time during the virus outbreak alone saved the company work loss time for 150+ employees for two days.

What's my experience with pricing, setup cost, and licensing?

Initial setup was under $3,000.00 including consultants and employee time. Day to day costs are very minimal with simply adding a new VM to one of the replication folders after deployment.

Which other solutions did I evaluate?

Yes. Backup Exec and Zerto were considered, but Veeam was chosen for better recoveries and easier administration.

What other advice do I have?

Do your research and comparison studies that are specific for your business. Not all products are best for every business, no matter how good they are. Veeam is an excellent option and was ultimately the best choice for our environment.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at a tech company with 51-200 employees
Top 5LeaderboardReal User

Definitely when using a Dedupe appliance performance is lacking as we have this issue with a Data Domain prior to upgrading it. It is still slow but manageable. As noted always research options.

PeerSpot user
Technical Lead & ICT Senior Infrastructure Engineer at a tech services company with 51-200 employees
Consultant
Nov 24, 2014
Speed and more management would be an improvement, but instant recovery is valuable and its very easy to use.

What is most valuable?

Replication, Sure Backup and Instant Recovery; very easy to use.

How has it helped my organization?

Real and fast restore and if needed a VM Instant Restore(1/2m).

What needs improvement?

Speed and more management.

For how long have I used the solution?

I have used and given support of this product for my clients for around 4/5 years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Some Speed and data, that we fix along the way.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

1 to 10, I give an 8.

Technical Support:

1 to 10, I give an 8.

Which solution did I use previously and why did I switch?

Yes, HP and Symantec. Veeam is a product more specific for Virtual Environments.

How was the initial setup?

Straightforward.

What about the implementation team?

The setup and implementation was done by ourselves.

What's my experience with pricing, setup cost, and licensing?

20k € initial cost.

Which other solutions did I evaluate?

Yes, HP and Symantec.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Technical Solution Specialist with 1,001-5,000 employees
Consultant
Top 10
Nov 24, 2014
​Very smooth backup and restore when required but offsite repository is not very stable.

What is most valuable?

Surebackup, reverse incremental, parallel processing for VM and the hdd and many more.

How has it helped my organization?

Very smooth backup and restore when required.

What needs improvement?

As every application has a scope of improvement so the Veeam, there are many areas they can improve on: the CBT errors, in hot add many times it is found that the Veeam proxy do not release the HDD even after the backup, offsite repository is not very stable.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

Not Much, environment specific.

What do I think about the stability of the solution?

Not much, it is quite stable.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward but have some complicity in configuring offsite backup.

What about the implementation team?

Vendor Team, team was domain expert.

What was our ROI?

ROI for backup point of view comes only when you are in a condition that only backup can help, I have been in such conditions many times in which Veeam has proved to be a EXCELLENT ROI for my company.

Which other solutions did I evaluate?

Yes, Avamar.

What other advice do I have?

Excellent product for medium size datacenter, not sure about the large datacenters.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Works at a comms service provider with 501-1,000 employees
Real User
Nov 23, 2014
Gives us the power to protect critical VM's. Make sure you purchase the correct license.

What is most valuable?

  • File level recovery
  • Point in time backup

How has it helped my organization?

  • Veeam Backup has given us the power to protect the critical VM's that are core to our business. For example we protect our VMware vCenter Server, vCenter MS Sql Server.
  • Active Directory Domain Controller. This help us recover the Internal management tools like vCenter Server within 30 minutes from Veeam Backup.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Haven't had any issues.

What do I think about the stability of the solution?

I have never seen any issues with the Veeam Backup product personally

What do I think about the scalability of the solution?

This product is very easy to scale, I never had any issues with it.

How are customer service and technical support?

Customer Service:

Good

Technical Support:

Good

Which solution did I use previously and why did I switch?

VMware VDP it was missing file level restore on version 5.0 which Veeam offers.

What's my experience with pricing, setup cost, and licensing?

This is per-CPU, initially we ordered 40 CPU.

Which other solutions did I evaluate?

Before choosing Veeam we have tested two products Unitrends backup, VMware VDP

What other advice do I have?

We have two types of licenses with Veeam, one is for in-house and the other is for the service provider or your customers. Make sure you have a clear understanding of which license you need in your organization.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user164022 - PeerSpot reviewer
Systems Administrator at a transportation company with 51-200 employees
Vendor
Nov 23, 2014
We specifically like the file level restore and bandwith optimization. I'd like a friendlier UI.

What is most valuable?

  • Replication
  • Exchange Integration
  • Bandwidth Optimization
  • File Level Restore
  • VM Restore from backup

How has it helped my organization?

  • Drastically reduce administrative effort
  • Friendly User Interface
  • Faster backup recovery
  • Disaster Recovery Plan
  • Decrease amount of backup completion

What needs improvement?

Retention Policy isn't flexible enough to configure complex retention policy.

For how long have I used the solution?

2 years - version 7

What was my experience with deployment of the solution?

No deployment problems.

What do I think about the stability of the solution?

No stability problems.

What do I think about the scalability of the solution?

No scability problems.

How are customer service and technical support?

Customer Service:

Good

Technical Support:

Excellent

Which solution did I use previously and why did I switch?

vRanger

How was the initial setup?

Yes, just follow the Administrative/Quick guide, it's friendly user.

What was our ROI?

Upgrades, reduce administrative effort to do automation, disaster recovery.

Which other solutions did I evaluate?

  • Acronis
  • BackupExec

What other advice do I have?

It's a very straight forward software that does not require technical intervention. Can fully integrate with VMware / Hyper-V without any issues. If your are not sure what is going to be the final decision, try It for free and see the results by yourself.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
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Updated: January 2026
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Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.