I use both features Backup and the replication for my 2nd Datacentre - Is my DR Solution.
Principal Technology Manager at a financial services firm with 1,001-5,000 employees
Best product on the market for Backing up and replicating Virtual infrastructure. Perfect with VMware.
What is most valuable?
How has it helped my organization?
Easy to use product, If you have a virtual environment and also are worried about putting in a DR solution - This is an easy product to get to grips with, Plugs into Vcentre and has the same feel as Vcentre. the replication feature is great - Seamless on enterprise version that I use for my DR solutions.
What needs improvement?
Standard version is poor - As you need to power Off/On virtual machines when backing up/Restoring where Enterprise edition you don't - If you have a big estate to manage stay away from Standard.
For how long have I used the solution?
Over 7 years now - Since ver 6.
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What was my experience with deployment of the solution?
No - You can have this up and ready in less than half a day.
What do I think about the stability of the solution?
Veeam is dependant on Microsoft SQL and VMware or Microsoft Hypervisor so no.
What do I think about the scalability of the solution?
Limitations in VMware is 10000 and Citrix is 6600 VDI's, Veeam is charged at physical CPU so very scalable.
How are customer service and support?
Customer Service:
I've not really had to deal with Customer service.
Technical Support:Again not really had to deal with technical support.
Which solution did I use previously and why did I switch?
Veeam Backup and Replication is in its own world - Nothing out there that is even close to this product that I could recommend.
How was the initial setup?
Very simple to install. If you follow VMware Best practice and install a Vcentre on 1 physical and one Virtual, Same again with Microsoft SQL. Remember if you have a virtual farm failure your need to have it installed in a physical to bring back your virtual platforms - I have seen many of big company's also make this school boy error.
What about the implementation team?
I have implemented many times with an in house team.
What's my experience with pricing, setup cost, and licensing?
I have this installed on a 150k user base - My total spend is 3 Mil Us Dollars.
What other advice do I have?
It's the only solution for an enterprise Virtual environment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Senior Systems Engineer at a tech vendor with 51-200 employees
Very fast & reliable. I'd like to be able to do both VMware & Hyper-V backups at the same time.
What is most valuable?
Backup, Restore, Replication
How has it helped my organization?
Very fast & reliable backup, less management, fast restores
What needs improvement?
Being able to do both VMware & Hyper-V backups at the same time. At the moment, as far as I know, you can only do one or the other.
For how long have I used the solution?
3 - 3.5 years
What was my experience with deployment of the solution?
No deployment problems, super easy.
What do I think about the stability of the solution?
No stability problems, very stable.
What do I think about the scalability of the solution?
No scalability issues, easy to scale.
How are customer service and technical support?
Customer Service:
Very good.
Technical Support:Very good.
Which solution did I use previously and why did I switch?
Yes, Symantec Backup Exe. It never worked well work virtualization. Backups always failed & spent too much time trying to figure out why it did not work & how to fix it.
How was the initial setup?
Easy, very straight forward using current technologies.
What about the implementation team?
In-House
What's my experience with pricing, setup cost, and licensing?
I think about $8,500
Which other solutions did I evaluate?
Yes, VMware backup solution, Acronis, Symantec
What other advice do I have?
Go ahead, super easy & good product
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Architect with 1,001-5,000 employees
Integration of Exchange and SQL granular restore reduce our RTO, but integration with Storage Array could be better.
What is most valuable?
Reliability and simplicity.
How has it helped my organization?
- Faster and more reliable backup.
- SAN Snapshot reduce backup window.
- Integration of Exchange and SQL granular restore reduce our RTO.
What needs improvement?
- Integration with Storage Array.
- Incremental restore.
- Improve the support of physical servers and bare metal recovery.
For how long have I used the solution?
4 years.
What was my experience with deployment of the solution?
No issues with deployment.
What do I think about the stability of the solution?
No issues with stability.
How are customer service and technical support?
5/5. Good Pre-sales and sales team. Always available (and fast) when needed.
Which solution did I use previously and why did I switch?
Yes. We Switched to Veeam because of the complexity and poor reliability of the older solution.
What about the implementation team?
In-house because we are Veeam vendor partner.
What's my experience with pricing, setup cost, and licensing?
Veeam is cheaper than our older solution and more reliable. We spend less time to check and/or relaunch daily backup in error.
What other advice do I have?
If you’re > 80% virtualized environment (Hyper-V or VMware) and no need of complex tape rotation, this is a good product.
Be careful of having installed integration services or VMware tools.
Disclosure: My company has a business relationship with this vendor other than being a customer. Veeam Partner and Veeam Trainer inside my company.
Systems Analyst at a hospitality company with 10,001+ employees
Good product and good technical support
What is most valuable?
The replication features and data recovery technology.
How has it helped my organization?
We were able to turn the data recovery process over to technicians instead of allowing only engineers to recover customer data. Another big bonus, is that the data recovery process was fairly simple and fast.
What needs improvement?
Cost. At the time this was one of the most expensive backup software available. Compared to StorageCraft that was more than half the cost for a virtual machine agent.
What was my experience with deployment of the solution?
I did trying to get the initial backups to run on for a SQL Server. It was stopping a service for some odd reason when trying to run the backup. Also had some speed issues due to running multiple jobs at once.
What do I think about the stability of the solution?
Not really. Just your typical growing pains of a new technology.
What do I think about the scalability of the solution?
The cost of adding additional sockets. It was a lot more than just purchasing an additional agent like you would for Backup Exec or StorageCraft.
How are customer service and technical support?
Customer Service:
The customer service with Veeam is great. One of the best I have ever had to deal with.
Technical Support:The technical support is great. I have had to turn to them a few times for some very complex issues. They were very patient and knowledgeable.
Which solution did I use previously and why did I switch?
Previously my customers were using tapes and Backup Exec. Tapes are just a disaster waiting to happen, and backup exec did not provide an image based backup solution.
How was the initial setup?
The setup for me was pretty straight forward. Install the software on a dedicated server, configure the jobs and leave it alone.
What about the implementation team?
This solution was setup in house. We did not use a vendor to configure it, since my company acted as an IT provider for the company we were implementing it for.
What's my experience with pricing, setup cost, and licensing?
Varied by client and their infrastructure needs.
Which other solutions did I evaluate?
Yes. Storage Craft, Datto, UniTrends
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Engineer at a healthcare company with 501-1,000 employees
It needs to be able to backup physical servers, but we are able to drastically reduce our backup and restore times.
What is most valuable?
The file level restore and the instant restore of a whole VM from a snapshot.
How has it helped my organization?
With this product we are able to drastically reduce our backup and restore times. We are able to have a true DR site with Veeams replication jobs.
What needs improvement?
It needs to be able to backup physical servers.
For how long have I used the solution?
I have used this solution for 3 years.
What was my experience with deployment of the solution?
No deployment issues.
What do I think about the stability of the solution?
No stability issues.
What do I think about the scalability of the solution?
No issues with scalability, it is very easy to deploy an additional proxy server.
How are customer service and technical support?
Customer Service:
5/5.
Technical Support:5/5.
Which solution did I use previously and why did I switch?
We previously used Backup exec and when we implemented virtualization, Veeam had a good price point and seemed logical.
How was the initial setup?
The initial setup was pretty straightforward.
What about the implementation team?
We implemented in-house.
What was our ROI?
We have saved a lot on not having to buy additional licenses.
What's my experience with pricing, setup cost, and licensing?
I believe we initially spent 10k on implementation.
What other advice do I have?
Veeam is definitely a must for virtualized environments.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech services company with 10,001+ employees
For 10000 + VM environments this product is the best. Customer support not as great as Microsoft.
What is most valuable?
Inter site backup replication, object level AD restore and complete VMDK level VM backup and restore.
How has it helped my organization?
It is helpful in BCP in the event of disaster and human errors on VM infrastructure to reduce MTTR and fast recovery.
What needs improvement?
Random CBT errors during backup jobs.
For how long have I used the solution?
More than 3 years.
What was my experience with deployment of the solution?
No, those are related to network not related to product.
What do I think about the stability of the solution?
No stability issues.
What do I think about the scalability of the solution?
No scalability issues.
How are customer service and technical support?
Customer Service:
It's good but comparing to VMware and Microsoft they lack little behind.
Technical Support:It's good but comparing to VMware and Microsoft they lack little behind.
Which solution did I use previously and why did I switch?
Net backup and we switched to this considering agent less backup operation by this product that help our operations to run live without performance issues.
How was the initial setup?
It's not complex as all.
What about the implementation team?
An in-house team.
What was our ROI?
It's great when compared to Net backup and Tivoli. Also. it improves our customer offering as backup operations are independent of resources provided to servers.
Which other solutions did I evaluate?
YES, Avamar and Tivoli.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Support Analyst at a government with 501-1,000 employees
Great product, Veeam works with both VMware and HyperV, integrates well.
What is most valuable?
Instant recovery of a VM, ease of use for item level recovery, ability to also send disk to disk jobs to tape for meeting retention policies.
How has it helped my organization?
We have been able to instantly recover VMs from catastrophic failures to point in time and recover files easily without the long wait of searching and restoring from tape.
What needs improvement?
The ability to back up physical servers from within the same Product and not as a separate module. This would keep Veeam in the front of other competing products that offer both physical and virtual backup solutions.
For how long have I used the solution?
5 years.
What was my experience with deployment of the solution?
No deployment issues.
What do I think about the stability of the solution?
No stability issues.
What do I think about the scalability of the solution?
No scalability issues.
How are customer service and technical support?
Customer Service:
Support has been phenomenal when I have needed it and I have always been able to resolve my issue and gain a better understanding of how the product works.
Technical Support:The level of support I have received has been top notch, problems have been escalated as needed and without prodding for the need of additional assistance and the engineers I have worked have been both friendly and easy to comprehend when discussing both the issues and the solutions.
Which solution did I use previously and why did I switch?
In the past we were using a traditional physical backup solution -Symantec Backup Exec which made restores quite difficult in the event of a complete VM restore. We needed a solution that was more in line with the virtual realm and we discovered Veeam when attending VMworld and we were quick to setup a lab to test the product and were completely satisfied with what we'd found.
How was the initial setup?
It was very straight forward and easy to learn.
What about the implementation team?
We did the install and setup in house with minimal support and once we licensed the product we made calls to support only when trying to understand the best practices for configuration and how to achieve the results we expected.
What was our ROI?
This product has more than made up for the initial costs of licensing, hardware and support. In more than one occasion we have been faced with what would normally be hours of downtime in the days of tape restores to being backup in minutes.
Which other solutions did I evaluate?
At the time we had been looking at various solutions that were coming up for backup and restore of virtual environments; WMware's own Backup solution is the first to come to mind. We strongly considered this but were debating pricing and it was at this time we discovered Veeam and it seemed to be the answer both technically and financially.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Consultant at a tech services company with 51-200 employees
Had issue when license files downloaded from OWA which would render it unusable, but backup/replication are valuable.
What is most valuable?
Both backup and replication, simple to read reports.
How has it helped my organization?
Allowed simple backup and restore of virtual machines as well as granular restore of files and Exchange databases.
What needs improvement?
Most of the features I wanted was addressed in version 6 and 7 (i.e. backup to tape) allowing my clients to finally get rid of backup Exec to copy backups to tape. I'm not sure if there's a way to back up physical servers with Veeam but that would be a good feature to help customers transition into a fully virtualized environment OR maintain some physical servers in the environment.
For how long have I used the solution?
3 years (version 7 and older versions).
What was my experience with deployment of the solution?
Issue when licenses files (.lic) are downloaded from OWA which would render it unusable. Also had issues in earlier version where snapshots weren't deleted properly but that can be attributed to a mix of the ESXi version and Veeam.
What do I think about the stability of the solution?
Veeam 6 and 7 has been very stable.
What do I think about the scalability of the solution?
Our customers have not run into any scalability issues.
How are customer service and technical support?
Customer Service:
Excellent. Calling tech support and getting routed to a tech is quite fast.
Technical Support:Excellent and responsive.
Which solution did I use previously and why did I switch?
Backup Exec was previously used but their early attempt to backup VMs were cumbersome and Veeam stepped in to address that problem. The only reason why Backup Exec was kept in the environment was to backup to tape and, in the earlier days, backup Exec databases.
How was the initial setup?
Very straight forward. The console is extremely simple to use and intuitive.
What about the implementation team?
In-house.
Which other solutions did I evaluate?
Veeam is definitely one of the market leaders and is the preferred choice.
What other advice do I have?
Definitely one of the simplest ways to backup a virtualized infrastructure but you may not be able to fully get rid of your regular backup software if you have physical servers or specialized applications that required specific plugins that Veeam does not support.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a silver partner

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Nice review. If you have speed issues depending on your environment look to deploying a Proxy server or two as they help to speed backups. We have a physical backup server but I have 5 proxy servers deployed one per host to assist with SAN based backups.