Ease of use, it's simple to backup and restore.
Support Manager at a tech vendor with 201-500 employees
Backups don't fail often which saves time and data but backing up Exchange could be better.
What is most valuable?
How has it helped my organization?
Backups don't fail often which saves time and data.
What needs improvement?
Backing up Exchange could be better, particularly Clustered Exchange.
For how long have I used the solution?
4 years.
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July 2025

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What was my experience with deployment of the solution?
No
What do I think about the stability of the solution?
No
What do I think about the scalability of the solution?
No
How are customer service and support?
Customer Service:
No issues.
Technical Support:Excellent, their support is fast and efficient.
Which solution did I use previously and why did I switch?
Backup Exec, I was looking for something designed for Virtual Machines.
How was the initial setup?
In VMWare it's really fast. For Hyper V it took some tooling around.
What about the implementation team?
In-House.
What was our ROI?
I didn't measure it but it saves me tons of time and no data loss so it has likely paid for itself many times over.
Which other solutions did I evaluate?
Unitrends
What other advice do I have?
Do it, it's a great product and is easy to use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT ADS Section Manger with 1,001-5,000 employees
Very reliable and fast data recovery. Price is a bit high.
What is most valuable?
Ease of use
How has it helped my organization?
Very reliable and fast data recovery
What needs improvement?
I feel the price is a bit high
For how long have I used the solution?
5+ years
What was my experience with deployment of the solution?
No issues with deployment of Veeam Backup & Replication.
What do I think about the stability of the solution?
No issues with stability of Veeam Backup & Replication.
What do I think about the scalability of the solution?
No issues with scalability of Veeam & Replication.
How are customer service and technical support?
Customer Service:
Acceptable
Technical Support:Acceptable
Which solution did I use previously and why did I switch?
vRanger
How was the initial setup?
Straightforward, clear instructions
What about the implementation team?
In-house
What's my experience with pricing, setup cost, and licensing?
Don't recall, I believe annual support is $2500
What other advice do I have?
Do it! Great, stable, full featured product.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller Partner
Buyer's Guide
Veeam Data Platform
July 2025

Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,295 professionals have used our research since 2012.
Systems Specialist at KESA
Veeam has saved us many hours but the performance is slow when making changes (This could be our hardware, or Veeam)
What is most valuable?
There are quite a few features for Veeam which are helpful, but in my mind the ability to take a backup from a week ago and spin up a temporary VM to retrieve files is the feature I use the most. The wizards are extremely user friendly and easy to use. Another very nice feature of Veeam is the ability to seamlessly intergrate with your VM environment. From within Veeam I can browse all of my VMs and choose the appropriate vm I want to add to backup. The low disk warnings are awesome in Veeam, I am alerted well before we run out of space.
How has it helped my organization?
Veeam has saved us many hours retrieving deleted files as well as testing backups. Our old backup solution was getting to the point where we could not go more than a couple of days without backups failing. With Veeam we have not had any time where backups did not run. We also have been able to run since January 2014 with no “failed” backups.
What needs improvement?
The performance is slow when making changes. I am unable to determine if the cause is slow disk that we use for our storage, of if Veeam is slow. When I delete a VM in Veeam it takes about 20 minutes to delete the backups with 83 restore points. With that being said we are getting the “Speed Boost” upgrade that should improve performance. With this being said, the program performs very quick when navigating around the UI. One issue I have ran into is I have been confused at times and added the same VM to multiple backup jobs. I wish there was a “warning” box that would pop up saying this vm is already protected in another job.
For how long have I used the solution?
We have been on Veeam Backup & Replication 7.0 Enterprise Edition since January 2014. We are updating to the latest version of Veeam late 2014. Previously we were on a HP tape backup for many years.
What was my experience with deployment of the solution?
We had an outside vendor do the initial deployment
What do I think about the stability of the solution?
Veeam is extremely stable. I have not had to do anything with the Veeam VM since the original install. We get 100% backups every day.
What do I think about the scalability of the solution?
Scalability for me is adding new VMs to be backed up by Veeam. Without much training I am able to create a group and add the new VMs to the group to be backed up by Veeam.
How are customer service and technical support?
Customer Service:
Have not contacted support
Technical Support:Have not contacted support
Which solution did I use previously and why did I switch?
We used HP Storageworks. We were no longer getting consistent good backups. Every day we had to baby the backup to make it work. As part of the Veeam backup we also we able to get away from the tape backup system.
How was the initial setup?
Setup was completed by an outside consultant.
What about the implementation team?
We used an outside consultant who was extremely familiar with Veeam, they did great.
Which other solutions did I evaluate?
We did not evaluate any other backup systems, we were on a tight timeline due to too many failing backups. We went with Veeam due to our consultants great experience with Veeam from other clients.
What other advice do I have?
Veeam is a great fit for a seasoned IT pro, of someone who is green. Get a trial of the software and try it. My other advice is to do the math and get a large enough SAN. We currently keep 180days of backups for 50+ VMs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a recreational facilities/services company with 1,001-5,000 employees
This really is a top notch product. Stability and ease of use well worth the money.
What is most valuable?
The ease of use is the most valuable to me. I was able to save so much time in my day because the product did exactly what it said it would do. Veeam makes backup what it should be, set up back up jobs and when you need to restore something, click a couple buttons and restore. The speed of backups is also very valuable, it is amazing how fast backups and restores take place compared to other products.
How has it helped my organization?
There was a lot of time spent using other backup products in the past, and the best part about Veeam is its ease of use. I am able to spend my time doing other tasks instead of babysitting my backup strategy.
What needs improvement?
I never run into any stability issues with Veeam. It's almost too good to be true. I setup my jobs, run them, get the e-mail that they are finished and done. Veeam has never failed me.
For how long have I used the solution?
I have been a Veeam customer for about 3 years.
How are customer service and technical support?
I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and friendly even for the smallest issues.
Which solution did I use previously and why did I switch?
We previously used Backup Exec, we switched because we backups were becoming a huge headaches. We always had little issues with the product, but the problems just seemed to keep adding up and jobs were failing more and more.
How was the initial setup?
The initial setup was really straightforward, its a simple software install and setup that even a child could take care install and setup.
Which other solutions did I evaluate?
I evaluated Symantec Backup Exec 2012 and Unitrends UEB.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager at a tech services company with 501-1,000 employees
If they have any doubts, first try a POC...Will help them decide.
What is most valuable?
2-in-1: backup and replication
Sandbox and Open FIles
Instant VM Recovery
What needs improvement?
I believe none.
For how long have I used the solution?
For almost 3 Years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Good.
Technical Support:Good.
Which solution did I use previously and why did I switch?
Was using Symantec.
How was the initial setup?
No, very user friendly.
What about the implementation team?
In-house.
What was our ROI?
we implemented as demo lab for ours partners to test.
What's my experience with pricing, setup cost, and licensing?
Was an NFR.
Which other solutions did I evaluate?
No.
What other advice do I have?
If they have any doubts, first try a POC... Will help to decide.
Disclosure: My company has a business relationship with this vendor other than being a customer. vendor partner
Sr. Systems Engineer with 51-200 employees
I evaluated CommVault. Veeam was much better priced for the features we needed.
What is most valuable?
The ease of use and intuitiveness of the interface are excellent. Ability of the software to work reliably and consistently is very important. The instant restore option to mount backups and read data from them in a matter of seconds/minutes is very helpful. Ability of Veeam to replicate backups cross-site is critical to my DR strategy.
How has it helped my organization?
Veeam allowed me to eliminate the need for tape backups and replace legacy backup software. The reliability of Veeam is amazing compared to the solution(s) I was using. I am now able to spend 2 minutes a day reviewing backup logs instead of hours troubleshooting errors and calling vendor support. The ability to replicate backups off-site disk to disk also saves a ton of time compared to swapping tapes and manually moving them off-site.
For how long have I used the solution?
1 year.
What was my experience with deployment of the solution?
I used a 3rd party consultant to aid in the deployment however after watching it done I was sorry to have paid someone else to do it. The deployment process appeared to be very straightforward.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Excellent customer service. I have mostly dealt with tech support.
Technical Support:Excellent. Always responsive and quick to resolve issues. Though there are rarely issues to resolve.
Which solution did I use previously and why did I switch?
Yes I previously used Symantec BackupExec which had been in place for years. The product was full of bugs, completely unreliable, and required weekly calls to tech support. I switched to Veeam because of these reasons primarily. The cost of Veeam also came in lower than our previous system.
How was the initial setup?
The initial setup was very straightforward. I was able to follow the implementation guide and get the trial setup very quickly. The GUI is intuitive, I've never had an issue figuring out how to use a feature.
What about the implementation team?
I implemented the production instance through a vendor. The vendor was competent and able to configure Veeam properly. However I do not see the need to use a vendor for future Veeam implementations. The Veeam install and setup process if easy to figure out.
What was our ROI?
Invaluable in time saved managing backups. The time I spent managing backups, failed jobs, software errors etc has been almost eliminated by Veeam. I have recovered at least 5 hours a week by switching to Veeam.
What's my experience with pricing, setup cost, and licensing?
I do not recall the exact setup costs. I believe I paid the vendor ~$1,500 to implement Veeam, plus the cost of the Veeam licenses and support. Ongoing cost is simply the cost of renewing support and about 5 minutes of my day.
Which other solutions did I evaluate?
Yes, I evaluated CommVault. Veeam was much better priced for the features we needed.
What other advice do I have?
Veeam is an excellent and reliable VM backup tool at a great value compared to other products. I strongly recommend deploying the free trial to get familiar with the product. After using the trial I would be surprised if someone doesn't purchase Veeam.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Consultant with 51-200 employees
Talk to a certified integrator, product is simple but you will get some important tips.
What is most valuable?
Backup.
How has it helped my organization?
Improved backup and recovery speeds, ease of use.
What needs improvement?
Problems occur using VMware based snapshots.
For how long have I used the solution?
4 years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
Nothing serious, fixed quickly via patch.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Was excellent now very good.
Technical Support:Good+.
Which solution did I use previously and why did I switch?
BackupExec, not good enough support for VM backup.
How was the initial setup?
Straightforward.
What about the implementation team?
I am a certified integrator, so in-house.
What was our ROI?
Integrator.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Consultant at a tech services company with 51-200 employees
Veem gives ease of mind in regards to virtual backup & has given us the opportunity to test the backup.
What is most valuable?
The backup and instant recovery features are the most valuable to me.
How has it helped my organization?
It has given me and my customers ease of mind in regards to virtual backup, furthermore it has given us the opportunity to actually test the backup so that we know we can rely on it. With instant recovery you can recover an entire server in minutes. This means you can test if your server can start from backup, in case of a breakdown.
For how long have I used the solution?
For about 2 years.
What was my experience with deployment of the solution?
None ever. Only in regards to incorrect licensing, but this has been because of mistakes in regards to number of processors or wrong VMWare license.
What do I think about the stability of the solution?
Minor issues with the snapshop functions of VMWare leading to failed backups of some virtual servers, but this is easily mended. In general, a lot less than with other backup vendors.
How are customer service and technical support?
Customer Service:
The customer service is very good, most of the time they contact you before you even knew you needed to contact them. They are very aware of their product and they service you in a timely and professional way.
Technical Support:I have yet to find a problem that cannot be solved using the community or just googling, so i rate them as high as the scale goes.
Which solution did I use previously and why did I switch?
Used symantec backup exec, Nordic Backup, IBM TSM, and switched because of the transition to virtual servers.
How was the initial setup?
Everything is pretty straightforward and easy to install, even in an environment that you aren't that familiar with.
What about the implementation team?
Vendor team, and their level is adequate.
What was our ROI?
I'd say the mere fact that you can test your backups without using numerous hours of own / or consultants time is enough to say there is instant ROI on Veeam B&R. Also the total backup time will probably be way less, like 25-25% faster than the one people are switching away from.
What other advice do I have?
go for it :) you wont regret it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: July 2025
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