Try our new research platform with insights from 80,000+ expert users
PeerSpot user
Systems Specialist at KESA
Real User
Veeam has saved us many hours but the performance is slow when making changes (This could be our hardware, or Veeam)

What is most valuable?

There are quite a few features for Veeam which are helpful, but in my mind the ability to take a backup from a week ago and spin up a temporary VM to retrieve files is the feature I use the most. The wizards are extremely user friendly and easy to use. Another very nice feature of Veeam is the ability to seamlessly intergrate with your VM environment. From within Veeam I can browse all of my VMs and choose the appropriate vm I want to add to backup. The low disk warnings are awesome in Veeam, I am alerted well before we run out of space.

How has it helped my organization?

Veeam has saved us many hours retrieving deleted files as well as testing backups. Our old backup solution was getting to the point where we could not go more than a couple of days without backups failing. With Veeam we have not had any time where backups did not run. We also have been able to run since January 2014 with no “failed” backups.

What needs improvement?

The performance is slow when making changes. I am unable to determine if the cause is slow disk that we use for our storage, of if Veeam is slow. When I delete a VM in Veeam it takes about 20 minutes to delete the backups with 83 restore points. With that being said we are getting the “Speed Boost” upgrade that should improve performance. With this being said, the program performs very quick when navigating around the UI. One issue I have ran into is I have been confused at times and added the same VM to multiple backup jobs. I wish there was a “warning” box that would pop up saying this vm is already protected in another job.

For how long have I used the solution?

We have been on Veeam Backup & Replication 7.0 Enterprise Edition since January 2014. We are updating to the latest version of Veeam late 2014. Previously we were on a HP tape backup for many years.

Buyer's Guide
Veeam Data Platform
June 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.

What was my experience with deployment of the solution?

We had an outside vendor do the initial deployment

What do I think about the stability of the solution?

Veeam is extremely stable. I have not had to do anything with the Veeam VM since the original install. We get 100% backups every day.

What do I think about the scalability of the solution?

Scalability for me is adding new VMs to be backed up by Veeam. Without much training I am able to create a group and add the new VMs to the group to be backed up by Veeam.

How are customer service and support?

Customer Service:

Have not contacted support

Technical Support:

Have not contacted support

Which solution did I use previously and why did I switch?

We used HP Storageworks. We were no longer getting consistent good backups. Every day we had to baby the backup to make it work. As part of the Veeam backup we also we able to get away from the tape backup system.

How was the initial setup?

Setup was completed by an outside consultant.

What about the implementation team?

We used an outside consultant who was extremely familiar with Veeam, they did great.

Which other solutions did I evaluate?

We did not evaluate any other backup systems, we were on a tight timeline due to too many failing backups. We went with Veeam due to our consultants great experience with Veeam from other clients.

What other advice do I have?

Veeam is a great fit for a seasoned IT pro, of someone who is green. Get a trial of the software and try it. My other advice is to do the math and get a large enough SAN. We currently keep 180days of backups for 50+ VMs.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user159177 - PeerSpot reviewer
System Administrator at a recreational facilities/services company with 1,001-5,000 employees
Vendor
This really is a top notch product. Stability and ease of use well worth the money.

What is most valuable?

The ease of use is the most valuable to me. I was able to save so much time in my day because the product did exactly what it said it would do. Veeam makes backup what it should be, set up back up jobs and when you need to restore something, click a couple buttons and restore. The speed of backups is also very valuable, it is amazing how fast backups and restores take place compared to other products.

How has it helped my organization?

There was a lot of time spent using other backup products in the past, and the best part about Veeam is its ease of use. I am able to spend my time doing other tasks instead of babysitting my backup strategy.

What needs improvement?

I never run into any stability issues with Veeam. It's almost too good to be true. I setup my jobs, run them, get the e-mail that they are finished and done. Veeam has never failed me.

For how long have I used the solution?

I have been a Veeam customer for about 3 years.

How are customer service and technical support?

I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and friendly even for the smallest issues.

Which solution did I use previously and why did I switch?

We previously used Backup Exec, we switched because we backups were becoming a huge headaches. We always had little issues with the product, but the problems just seemed to keep adding up and jobs were failing more and more.

How was the initial setup?

The initial setup was really straightforward, its a simple software install and setup that even a child could take care install and setup.

Which other solutions did I evaluate?

I evaluated Symantec Backup Exec 2012 and Unitrends UEB.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
June 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,632 professionals have used our research since 2012.
it_user159399 - PeerSpot reviewer
Account Manager at a tech services company with 501-1,000 employees
Consultant
If they have any doubts, first try a POC...Will help them decide.

What is most valuable?

2-in-1: backup and replication

Sandbox and Open FIles

Instant VM Recovery

What needs improvement?

I believe none.

For how long have I used the solution?

For almost 3 Years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Was using Symantec.

How was the initial setup?

No, very user friendly.

What about the implementation team?

In-house.

What was our ROI?

we implemented as demo lab for ours partners to test.

What's my experience with pricing, setup cost, and licensing?

Was an NFR.

Which other solutions did I evaluate?

No.

What other advice do I have?

If they have any doubts, first try a POC... Will help to decide.

Disclosure: My company has a business relationship with this vendor other than being a customer. vendor partner
PeerSpot user
it_user159642 - PeerSpot reviewer
Sr. Systems Engineer with 51-200 employees
Real User
I evaluated CommVault. Veeam was much better priced for the features we needed.

What is most valuable?

The ease of use and intuitiveness of the interface are excellent. Ability of the software to work reliably and consistently is very important. The instant restore option to mount backups and read data from them in a matter of seconds/minutes is very helpful. Ability of Veeam to replicate backups cross-site is critical to my DR strategy.

How has it helped my organization?

Veeam allowed me to eliminate the need for tape backups and replace legacy backup software. The reliability of Veeam is amazing compared to the solution(s) I was using. I am now able to spend 2 minutes a day reviewing backup logs instead of hours troubleshooting errors and calling vendor support. The ability to replicate backups off-site disk to disk also saves a ton of time compared to swapping tapes and manually moving them off-site.

For how long have I used the solution?

1 year.

What was my experience with deployment of the solution?

I used a 3rd party consultant to aid in the deployment however after watching it done I was sorry to have paid someone else to do it. The deployment process appeared to be very straightforward.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Excellent customer service. I have mostly dealt with tech support.

Technical Support:

Excellent. Always responsive and quick to resolve issues. Though there are rarely issues to resolve.

Which solution did I use previously and why did I switch?

Yes I previously used Symantec BackupExec which had been in place for years. The product was full of bugs, completely unreliable, and required weekly calls to tech support. I switched to Veeam because of these reasons primarily. The cost of Veeam also came in lower than our previous system.

How was the initial setup?

The initial setup was very straightforward. I was able to follow the implementation guide and get the trial setup very quickly. The GUI is intuitive, I've never had an issue figuring out how to use a feature.

What about the implementation team?

I implemented the production instance through a vendor. The vendor was competent and able to configure Veeam properly. However I do not see the need to use a vendor for future Veeam implementations. The Veeam install and setup process if easy to figure out.

What was our ROI?

Invaluable in time saved managing backups. The time I spent managing backups, failed jobs, software errors etc has been almost eliminated by Veeam. I have recovered at least 5 hours a week by switching to Veeam.

What's my experience with pricing, setup cost, and licensing?

I do not recall the exact setup costs. I believe I paid the vendor ~$1,500 to implement Veeam, plus the cost of the Veeam licenses and support. Ongoing cost is simply the cost of renewing support and about 5 minutes of my day.

Which other solutions did I evaluate?

Yes, I evaluated CommVault. Veeam was much better priced for the features we needed.

What other advice do I have?

Veeam is an excellent and reliable VM backup tool at a great value compared to other products. I strongly recommend deploying the free trial to get familiar with the product. After using the trial I would be surprised if someone doesn't purchase Veeam.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user157938 - PeerSpot reviewer
Technical Consultant with 51-200 employees
Vendor
Talk to a certified integrator, product is simple but you will get some important tips.

What is most valuable?

Backup.

How has it helped my organization?

Improved backup and recovery speeds, ease of use.

What needs improvement?

Problems occur using VMware based snapshots.

For how long have I used the solution?

4 years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

Nothing serious, fixed quickly via patch.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Was excellent now very good.

Technical Support:

Good+.

Which solution did I use previously and why did I switch?

BackupExec, not good enough support for VM backup.

How was the initial setup?

Straightforward.

What about the implementation team?

I am a certified integrator, so in-house.

What was our ROI?

Integrator.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user157914 - PeerSpot reviewer
IT Consultant at a tech services company with 51-200 employees
Consultant
Veem gives ease of mind in regards to virtual backup & has given us the opportunity to test the backup.

What is most valuable?

The backup and instant recovery features are the most valuable to me.

How has it helped my organization?

It has given me and my customers ease of mind in regards to virtual backup, furthermore it has given us the opportunity to actually test the backup so that we know we can rely on it. With instant recovery you can recover an entire server in minutes. This means you can test if your server can start from backup, in case of a breakdown.

For how long have I used the solution?

For about 2 years.

What was my experience with deployment of the solution?

None ever. Only in regards to incorrect licensing, but this has been because of mistakes in regards to number of processors or wrong VMWare license.

What do I think about the stability of the solution?

Minor issues with the snapshop functions of VMWare leading to failed backups of some virtual servers, but this is easily mended. In general, a lot less than with other backup vendors.

How are customer service and technical support?

Customer Service:

The customer service is very good, most of the time they contact you before you even knew you needed to contact them. They are very aware of their product and they service you in a timely and professional way.

Technical Support:

I have yet to find a problem that cannot be solved using the community or just googling, so i rate them as high as the scale goes.

Which solution did I use previously and why did I switch?

Used symantec backup exec, Nordic Backup, IBM TSM, and switched because of the transition to virtual servers.

How was the initial setup?

Everything is pretty straightforward and easy to install, even in an environment that you aren't that familiar with.

What about the implementation team?

Vendor team, and their level is adequate.

What was our ROI?

I'd say the mere fact that you can test your backups without using numerous hours of own / or consultants time is enough to say there is instant ROI on Veeam B&R. Also the total backup time will probably be way less, like 25-25% faster than the one people are switching away from.

What other advice do I have?

go for it :) you wont regret it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user156621 - PeerSpot reviewer
Network Administrator at a educational organization with 51-200 employees
Vendor
Would be good to have ability to backup physical servers but product is breath of fresh air compared to similar products

What is most valuable?

I have managed Veeam for several years and the user experience, the minimal complexity of management have been a breath of fresh air compared to experiences with similar products. I have had issues with other products from implementation to upgrade of versions and basic restore of data. Veeam has simplified the upgrade process and made it straightforward. I have experienced no issues with the installers. I can’t say I’m lucky so I have to say the product has been solid for me.

The value of the feature set is a difficult question. The instant restore is a great feature knowing that in the event of an outage our downtime will be minimal, as well as the Exchange explorer, the ability to restore files so granular to an entire VM is exceptional. I would also have to mention the Veeam One monitoring tool is used daily. The ability to have Grandfather, Father, and Son backups is extremely useful when preparing backup for tape or offsite. The compression and de-duplication capabilities for space savings and off-site backups.

How has it helped my organization?

To us the ability to restore an entire VM for Development and User Acceptance Testing is invaluable the need to Develop continues to grow and Veeam supplies us the ability to manage this seamlessly. Utilizing the de-duplication and compression built into Veeam we are able to keep backup longer and have the ability to perform more frequent backups.

What needs improvement?

I do have a need ever so small to have the ability to backup physical servers, this is not something Veeam offers.

For how long have I used the solution?

I have been a Veeam customer for the past 4 Years.

What was my experience with deployment of the solution?

Deployment was very easy and straight forward. Upgrade process has also been straight forward.

What do I think about the stability of the solution?

In the infancy of the product I did encounter an instability with the backup chain becoming corrupt with every failed backup this issue has been resolved in the newer releases of Veeam.

What do I think about the scalability of the solution?

Scaling Veeam out was as simple as applying licenses to the new host that I wanted to protect or use as a target for my replication jobs.

How are customer service and technical support?

Customer Service:

We purchased our product threw a third party and the need for customer service interaction has not been warranted. We were able to view a demonstration of the product live at a technical event.

Technical Support:

I have had to work with support on a few issues early in the game. I found them to be very responsive and quick to resolve the issue. The professionalism and knowledge was at very high level.

Which solution did I use previously and why did I switch?

I had originally used a different solution for backup and replication. I thought it was clunky and issue ridden but it worked for the situation I had. I was even looking at improved versions of the product when I came across Veeam at a vendor showcase. I was blown away by the manageability and scalability of veeam and after a little more research ordered it. I have not looked back since. Veeam has done everything it promised and with every release there have been great new tools and advances in the product.

How was the initial setup?

Now it has been several years since the initial setup but the setup was very straightforward, the agentless backup solution is easy to install and connect. The complex part of the setup was the decision of what database server I wanted to use.

What about the implementation team?

Veeam was implemented by an in-house team. Training for installation and configuration was found on Veeam website and support was ready to assist if any bumps were found.

What was our ROI?

I cannot give a dollar amount, but I can say the ROI with Veeam data deduplication has saved on time with backup window shrinkage and the storage required decreased substantially.

What's my experience with pricing, setup cost, and licensing?

The original setup cost was very minimal, licensing was less expensive than the competitors and the equipment needed was purchased previously for the in place backup solution. Day-to-day expenses have also dropped with smaller lighter backups the window has shrunk from around 10 Hrs. to an area of 4 Hrs. This enables us to use this time for other mission critical task.

Which other solutions did I evaluate?

I had evaluated vRanger and Symantec backup products, both have come a long way since the evaluation but at the time of our Veeam purchase it was the product that had the features we needed.

What other advice do I have?

Download the free version and give it a try. I believe you will find what you are looking for.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

If you are looking for physical server backup try the Endpoint Backup product. It can integrate with Veeam repositories and works very well. I have it on my Veeam servers which are physical and it sends backups to a Veeam Repository. Also the ability to create recovery media is exceptional as it can be a bootable image.

PeerSpot user
System Administrator-L2 at a tech services company with 51-200 employees
Real User
Zero failure on restoration of the backups is the best part.

What is most valuable?

Seamless Replication/ Switch ON of the VM from Backup/ Faster Response on cancellation of a Job/ Fast Backup and Replication Result time/ Reverse Incremental Backup Provisioning/ SureBackup is the kickass feature. Zero failure on restoration of the backups is the best part and you don’t have to use Surebackup for being assured of the restoration.

What needs improvement?

Licensing cost model/ Faster data transfer rates from SSD Drive Datastores and Faster cancellation of a Job if done, sometimes you need to reboot your veeam server because the job is stuck upon cancelling, this is all I can think of. There were some initial issues with ports communication when used with Microsoft HyperV 2012/2012 R2, but now with this stable release of Veeam software, issues have been eliminated.

For how long have I used the solution?

Veeam Backup and Replication 7.0.0.871, for the past 2-3 years.

What was my experience with deployment of the solution?

Deployment of the software is very very simple and anyone can do it. Just a simple wizard to get started and you need not dedicate a server for this and any computer (physical/virtual) with good resources can handle this job. The install support documents are well elaborated and anyone who can read English and knows basics of computer networking can deploy this software in their Infrastructure.

What do I think about the stability of the solution?

No, there are no issues with the software. You only face issues if you have less space/ less resources being provisioned for your Veeam Proxy servers.

What do I think about the scalability of the solution?

You can scale the setup to any level, you just need to provision and add more backup repositories or refresh spaces for the existing repositories. The system can be scaled up to multiple hundreds of TBs space and works completely flawless.

How are customer service and technical support?

Customer Service:

The customer service is good, the response time is also good. Support is provided from Russia and other countries around. The support staff is concerned about the issues of the customer and I will give them 9/10.

Technical Support:

The technical support is good, the response time is also good. For known issues, you will find good support articles available on their KB sites. A lot of people rely on Veeam, so you will find good discussions if you face any issues with the product and it is very easy to figure of the issues. Most of the times you need not contact their support, but even if you do, they are helpful and good.

Which solution did I use previously and why did I switch?

I have used VMware VDP, the earlier version and there were multiple issues with the indexing and backups failed multiple times with random issues. This was not experienced inly by me, but with all other System Administrators as well. VMware support had to be contacted multiple times. They were supportive, but the product was not stable and reliable. VDP Advanced is much stable and I might test the software in next few months.

How was the initial setup?

Initial setup is simple. Just install Veeam software. Add Infrastructure in Backup Infrastructure. If you have a SAN to be backed up, you can add it. Create Veeam Proxy servers, add them to the list. Add Infrastructure to be backed up and create jobs for backup/ replication.

What about the implementation team?

I implemented the solution in-house.

What was our ROI?

Backup software cannot give you ROI. Replication tool has helped so far in migration of the virtual infrastructure across multiple geographical locations, hence proving vital.

Which other solutions did I evaluate?

VMware VDP was evaluated and the product was not stable, unreliable, came with multiple limitations in terms of space and physical/virtual infrastructure size and not fit for scalability. There were issues while restoration.

What other advice do I have?

When used with VMware, have good Backup infrastructure and add Cluster in the backup job and all your VMs will be backed up, even if you have DRS enabled on the Cluster and VMs migrate to different hosts.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.