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Technical Pre-Sales Consultant at a tech services company with 1,001-5,000 employees
Real User
Support provides solutions immediately
Pros and Cons
  • "I think that the scalability is very good. We can't compare it."
  • "I like the Acronis backup solutions on the block-based part of backups. That is a functionality that Veeam does not provide."

What needs improvement?

I like the Acronis backup solutions on the block-based part of backups. That is a functionality that Veeam does not provide. 

Otherwise, I don't see any additional improvements in Veeam because they are very good. It integrates very well with Microsoft applications. Veeam is very user friendly and you don't need to have certifications to work on it.

For how long have I used the solution?

I have been working with Veeam Backup and Replication for the past four years.

What do I think about the scalability of the solution?

I think that the scalability is very good. We can't compare it. The only problem that users may face with Veeam, is if people do not size it correctly, which can cause performance issues.

Cloud backup on AWS Azure is also fantastic. It backs up applications, such as Oracle SAP, as well.

How are customer service and support?

The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.

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April 2025
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What's my experience with pricing, setup cost, and licensing?

If you tell Veeam that you're competing with, for example, NetBackup or Backup Exec, or Dell or Micro Focus then they may lower the price. They are very competitive.

The price of Micro Focus will beat Veeam, but then you're missing one or two functionalities which is good to have for disaster recovery.

What other advice do I have?

I would rate Veeam Backup a 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Systems Administrator at a financial services firm with 201-500 employees
Real User
Gold standard for backup and recovery
Pros and Cons
  • "Veeam is the gold standard for backup and recovery. The ease of use and reliability of this solution are real assets. Also, it has an ease of use to work with a third party vendor."
  • "The virtual sandboxes seem complex to setup, so I have not invested time in leveraging this feature. It would be nice if this feature was more user-friendly."

What is most valuable?

The ease of use and reliability of this solution are real assets. Also, it has an ease of use to work with a third party vendor.

What needs improvement?

The virtual sandboxes seem complex to setup so I have not invested time in leveraging this feature. It would be nice if this feature was more user-friendly.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

This product has been very stable. Any issues that have come up are quickly resolved. 

What do I think about the scalability of the solution?

I have not experienced issues with scalability. I have deployed Veeam in two different environments for different employers of mine and both have been very solid. I am currently using ExaGrid as my backend storage and it has worked very well with Veeam.

How is customer service and technical support?

I would give the tech support team a rating of nine out of ten.

How was the initial setup?

The initial setup was very straightforward. I actually had a POC backing up our entire data center to an old SAN setup within a day.

What other advice do I have?

Veeam is the gold standard for backup and recovery. If you have a primary virtualized environment, it is a great choice. Veeam's agent for physical servers works well on our few remaining physical servers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Data Platform
April 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
it_user220182 - PeerSpot reviewer
Senior Systems Engineer at a tech vendor with 1,001-5,000 employees
Vendor
This is a good solution for a small to medium size company. The backup speed isn't lightening quick.

What is most valuable?

The reverse incremental feature is most valuable to us.

How has it helped my organization?

It is intuitive to use. It was easy to train IT guys how to use it.

What needs improvement?

I would like to see any backup process other than the snapshot backup.

For how long have I used the solution?

We have used the solution for four years.

What do I think about the stability of the solution?

Sometimes if a backup failed, it meant the snapshot was not removed. This could cause the VM to crash when it ran out of snapshot space.

What do I think about the scalability of the solution?

I didn't need it for our environment which had three ESX hosts and 50-60 VMs.

How are customer service and technical support?

I didn't use the technical support directly, but the guys reporting to me did. I believe they were fairly straightforward.

Which solution did I use previously and why did I switch?

I used a product called vRanger by Quest. They are very similar, but I decided to switch to Veeam after going to a VMware event and seeing that Veeam had become a partner of VMware. This gave me more confidence in their product.

How was the initial setup?

The setup was very simple as it's pretty much a default install.

What's my experience with pricing, setup cost, and licensing?

I see nothing different than what other vendors are doing, which is to price it at "per physical CPU". Just factor that in when looking at cost.

Which other solutions did I evaluate?

I did not evaluate other options.

What other advice do I have?

This is a good solution for a small to medium size company. The backup speed isn't lightening quick. However, a lot depends on your environment and what you're backing up to i.e., NAS or SAN.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user313080 - PeerSpot reviewer
Network Engineer at a financial services firm with 501-1,000 employees
Vendor
Off-​site replication was good and gave us a reliable backup, but direct SAN-to-SAN replication needs improvement.

What is most valuable?

Off-site replication was good.

How has it helped my organization?

We were struggling with having software that would give us reliable backup and when we implemented the Veeam solution, it solved the problem for us.

What needs improvement?

Direct SAN to SAN replication – it didn’t integrate well with the 3PAR SAN that we had.

For how long have I used the solution?

I've used it for about four years.

What was my experience with deployment of the solution?

No issues – easy deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues – it scaled to our needs.

How are customer service and technical support?

Customer Service:

Never had to use them – that’s a good sign.

Technical Support:

Never had to use them – that’s a good sign.

Which solution did I use previously and why did I switch?

We were using Comvault for part of our backups and when Comvault allowed their SAN snapshotting we switched it all over.

Which other solutions did I evaluate?

We looked at a couple but it was cheaper to just go with Comvault across the board and pay one fee.

What other advice do I have?

Do a live demo or trial – make sure it’s a good fit for what you need.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user183906 - PeerSpot reviewer
it_user183906General Ceo Consultant
Vendor

Generally all San to San back ups will experience problems with all vendors. Make you life easier move to Exablox NAS solutions.

See all 2 comments
PeerSpot user
System Administrator at a university with 1,001-5,000 employees
Vendor
It's easy to restore from a backup and, as it's an OS-aware solution, I can also recover deleted objects to Active Directory.

What is most valuable?

As a backup solution, the de-duplication and direct-to-tape functions are very valuable. It also has WAN acceleration, though I've yet to use that feature.

How has it helped my organization?

  • In various ways, we are using an Active Directory OS-aware backup, and I can recover deleted objects to AD.
  • When I need to duplicate a machine for test purposes, it is very easy to restore from a backup.

What needs improvement?

Managing snapshots during the backup.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I don't have any experience as I've never needed to contact them.

Technical Support:

I don't have any experience as I've never needed to contact them.

Which solution did I use previously and why did I switch?

I was using a VMware built-in backup solution, but it wasn't at all friendly to operate.

How was the initial setup?

It is straightforward and very easy.

What about the implementation team?

I did it myself.

What's my experience with pricing, setup cost, and licensing?

The price is higher than other similar products.

Which other solutions did I evaluate?

Only a VMware backup solution.

What other advice do I have?

Go ahead, it is a very good choice and will give you peace of mind. I've found that it's the best backup solution for a virtual infrastructure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user248913 - PeerSpot reviewer
Support Services Manager with 51-200 employees
Vendor
Has improved backup recovery time significantly

What is most valuable?

  • Ease of use
  • Reliability

How has it helped my organization?

It's improved backup recovery time significantly, and makes backup testing a breeze.

What needs improvement?

I can't think of any.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with stability.

How are customer service and technical support?

Customer Service:

9/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

Used to use vRanger. Switched to Veeam as "it just works" as their slogan suggests.

How was the initial setup?

Setup is straightforward. There are excellent installation and administration guides which help with this process.

What about the implementation team?

We implemented it in-house.

Which other solutions did I evaluate?

  • vRanger
  • Backup Exec

What other advice do I have?

For backup of VMware environments, you cant really go wrong with Veeam.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user168507 - PeerSpot reviewer
Senior System Engineer at a tech services company with 1,001-5,000 employees
Real User
Physical servers backup could be improved but the simplicity of the product is great.

What is most valuable?

- CBT (Change block tracking)

- Agent less

- Replication

- Dedupe

How has it helped my organization?

- Reducing backup storage

- Reducing backup time

What needs improvement?

Physical servers backup.

For how long have I used the solution?

2 Years.

What was my experience with deployment of the solution?

Yes, but solved in a few time by the support.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

10/10 - Very fast answer and follow up.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

Symantec Netbackup. We changed when we saw the promise of Veeam.

And these promises have been delivered!

How was the initial setup?

Straightforward. More simple to administrate than a Netbackup or other one.

What about the implementation team?

No, we implemented in house, with help of the support line.

What was our ROI?

Divide the cost of the backup by 2!

What's my experience with pricing, setup cost, and licensing?

Actually, the cost is more than one hour of work per day (at maximum). I don't know the real cost of installation.

Which other solutions did I evaluate?

None, this is a competitive upgrade purposed by Veeam.

What other advice do I have?

Simplicity!

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Veeam partner.
PeerSpot user
PeerSpot user
Systems Administrator at a tech services company with 51-200 employees
Consultant
Two features are unmatched compared to other products: SureBackup and the possibility of Replication (and Virtual LAB).

What is most valuable?

Two features are unmatched compared to other products: SureBackup and the possibility of Replication (and Virtual LAB). These are a “must”.

How has it helped my organization?

The tool SureBackup allows me to check, once a month in my case, the situation of my backups: I always have the truth about my backups. Regarding the tool Replication, we use it for customers who do not have large financial resources, while allowing us to have the opportunity to restore their ambient edi production in the shortest time possible.

What needs improvement?

There is always scope for improvement (in fact with the v8 version there will be improvements in fact!), But already it is great!

For how long have I used the solution?

For 1 year.

What was my experience with deployment of the solution?

The deployment of this product is the most simple there is. Following step by step instructions in 10 minutes is all set.

What do I think about the stability of the solution?

No problem of stability. At most problems can occur with very large volumes of data (for example, VM that occupy more than 7TB data ... but in this case, do not know how many other products fail to complete this operation).

What do I think about the scalability of the solution?

It depends on the type of license you use.

How are customer service and technical support?

Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would say that is a good thing.)

Which solution did I use previously and why did I switch?

Before using VEEAM, we were using Symantec Backup Exec. Unfortunately, it gave us many problems. Especially for some customers: it signaled the completion of backups, while in fact created only empty files.

How was the initial setup?

As mentioned in a previous question, is extremely simple and direct.

What about the implementation team?

All the infrastructure of our customers have been fully designed and implemented by us.

What's my experience with pricing, setup cost, and licensing?

Given the simplicity of installation and implementation, its initial cost is very low. Of course, having the ability to automate the verification of backups, having the ability to perform a restore also from the Help Desk group and, finally, having very few problems with backup, keeps management costs remaining low.

Which other solutions did I evaluate?

We also evaluated the product of StorageCraft but, I would say, is too young.

What other advice do I have?

It is a product with significant potential that can be positioned transversely on many case. The same reply can be made from the same VMware but we will not have a platform to test to see if it works (in VEEAM called Virtual LAb). To get a better solution, you switch to the Site Recovery Manager, but the costs are very high and certainly is a solution for much larger companies. The product is very reliable, easy to manage, and, above all, complete.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseEnterprise Architect at ThinkON
ExpertTop 5Real User

Nice review. I have been having challenges with Samantha lately and hope to move completely to Veeam in the near future.

Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.