All of the explorers, bitlooker, scale out backup repository, and backup appliance integration.
Data Center Engineer at a tech services company with 51-200 employees
It drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion.
What is most valuable?
How has it helped my organization?
Veeam drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion. Upgrades to the backup environment take considerably less time to complete.
What needs improvement?
The endpoint(agent) backup to be fully included/supported as part of the licensed product.
Update: this functionality should be included sometime between Q4 2016 - Q1 2017
For how long have I used the solution?
2+ years.
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What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and support?
Customer Service:
The customer service staff are always willing to provide any information or support that they can.
Technical Support:They have the best backup support in the industry our time to resolution regarding any issue has been resolved in an expedited manner.
Which solution did I use previously and why did I switch?
Yes, we used EMC Avamar before and switched primarily due to cost however the Veeam/DataDomain offering is more robust.
Update: We are now looking to move off of DataDomain due to restore speeds.
How was the initial setup?
Setup is simple however to achieve best performance and results there are added design considerations.
What about the implementation team?
We implemented the solution in house. We are a Veeam service provider but went to VeeamOn for additional training, not that the software is complicated but there is so much functionality that meeting the engineers provided great insight.
What was our ROI?
We were seeing ROI within a year.
What's my experience with pricing, setup cost, and licensing?
Go for the availability suite which includes Veeam One. It can be had for an incremental cost and it provides very actionable alerts.
Which other solutions did I evaluate?
Arcserve, Symantec, Unitrends, and VMware.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a Veeam Customer and Partner.
IT Admin at a financial services firm with 1,001-5,000 employees
It offers granular restore points for SharePoint. I'm looking for it to support Unix/Linux platforms.
Valuable Features:
- Simple VM backup & restore management console
- Works with both industry standard hypervisors, VMware & Hyper-V
- Fast and easy implementation
- Granular restore points for SharePoint
Improvements to My Organization:
It provides simple DR operation & management for our heterogeneous virtualisation platform.
Room for Improvement:
Besides Wintel environments, it would be good to have DR/HA for Unix/Linux platforms.
Use of Solution:
I have been using it for 1½ years.
Deployment Issues:
We have not had any issues with deployment, stability, or scalability.
Customer Service:
Customer service is awesome.
Initial Setup:
Initial setup was straightforward because it only provides DR.
Implementation Team:
Project implementation was via a vendor team.
Other Solutions Considered:
We evaluated Availl software, because of their Wide Area File System technology.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Veeam Data Platform
January 2026
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Technical Manager & Vice Chairman of the Board at a tech services company with 51-200 employees
Backup speed and data compression power have helped us.
Valuable Features:
SureBackup is the product’s most valuable feature to me.
Improvements to My Organization:
Its backup speed and data compression power have improved the way my organization functions.
Room for Improvement:
I think it would be great if it could back up from inside virtual machines (like Backup Exec) with compression. For example, if it could backup files and folders, SQL DBs, AD objects, and so on.
I’d like to see them improve the time scheduler GUI or its compatibility with tape devices.
Other Advice:
I would tell others looking to implement this product about its pros and cons (SureBackup, data compression ratio, etc.), and would tell them to implement it on a dedicated physical server with FC-HBA.
It is very easy to work with its GUI. It has a lot of features with a low (reasonable) price when compared with other backup solutions.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Implementation Engineer at a tech services company with 51-200 employees
With storage integration, it has improved the backup windows and reduced the impact on the VMs.
Valuable Features
Backup and SureLab are this product’s most valuable features to me.
Improvements to My Organization
With storage integration, it has improved the backup windows and reduced the impact on the VMs. SureBackup has also come in handy when we are looking at updating applications. We kind of use it as a test environment.
Room for Improvement
I would like to see the ability to backup to cloud service providers such as Azure.
Use of Solution
I have used this solution for four years.
Deployment Issues
I have not encountered any issues with deployment or stability or scalability.
Customer Service and Technical Support
The level of technical support depends on the agreement.
Pricing, Setup Cost and Licensing
Pricing-wise, it’s expensive. However, the product is great and does what it says.
Other Solutions Considered
We also evaluated Veritas Backup Exec.
Other Advice
It is very easy to implement and by far a better product than any I have seen so far.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are a partner
Infrastructure Senior Specialist at a financial services firm with 51-200 employees
BitLooker makes you exclude deleted file blocks, swap and hibernation files, and user files or folders.
What is most valuable?
BitLooker: It is an advanced technology designed to reduce backup size. It makes you exclude deleted file blocks, swap and hibernation files, and user files or folders.
How has it helped my organization?
Based on my previous experience with different backup products, Veeam is the best one that understands and integrates easily with virtual infrastructure.
What needs improvement?
Add new features on application backup and recovery. And expand the range of applications supported.
For how long have I used the solution?
I have used it for about two years.
What was my experience with deployment of the solution?
There was some incompatibility with Windows drivers, but it was fixed by the support team.
How are customer service and technical support?
Technical support is excellent. I had three cases and they all were solved perfectly. The support team is highly qualified.
Which solution did I use previously and why did I switch?
I worked with Symantec NetBackup/Commvault and EMC NetWorker. Veeam is the best for virtualization backup.
How was the initial setup?
Initial setup was straightforward and the steps were so simple.
What was our ROI?
My ROI is 50%.
What's my experience with pricing, setup cost, and licensing?
Pricing/licensing is fair enough. Licensing for this software is per CPU socket.
What other advice do I have?
Consider it if you are running a totally virtualized infrastructure. And try to focus on Veeam as the single reporting tool. It is just very useful and easy.



Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Specialist for System Integration at a tech vendor
Features I like include Integrated WAN Acceleration, Instant VM Recovery and SureBackup.
Valuable Features
- CBT technology
- Instant VM Recovery
- Recovery Explorer for Exchange, AD, Oracle
- SureBackup
- Integrated WAN Acceleration
Improvements to My Organization
Veeam improved our backup infrastructure to help save backup space. With the integrated WAN acceleration, the data transfer of our backup files to cloud storage sped up.
Instant VM Recovery provides very fast recovery of our critical VMs.
Room for Improvement
I think it would be great to have the ability to use WAN acceleration as an integrated feature for local backup storage to save a lot more space.
Use of Solution
I have used this solution for about five years.
Deployment Issues
I have not yet encountered any deployment or stability or scalability issues. If the backup doesn’t work, the issue is not with Veeam but rather with the VM.
Customer Service and Technical Support
Customer Service:
Customer service works very well.
Technical Support:Technical support also works very well.
Implementation Team
I implemented it by myself. My advice for implementation is to install Veeam on a dedicated backup server. It is important to plan a backup strategy like 3-2-1: 3 copies on 2 different medias and 1 offsite.
Pricing, Setup Cost and Licensing
It is important to count all the sockets of vm-hosts to get the right license.
Other Solutions Considered
We also use Altaro Backup for some small customers. Altaro also works great for its price.
Other Advice
Try it and love it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chris ChilderhoseEnterprise Architect at a tech company with 51-200 employees
Top 5LeaderboardReal User
Like your review. I can't wait for 9.5 with the physical server agent and Nimble Snapshot integration. Going to get even better.
Head of Infrastructure Division at a tech services company with 501-1,000 employees
Provides the ability to test the backups and replicas of backups in our backup site.
What is most valuable?
Integration with VMware is essential, in addition to the functionality of Instant Recovery, WAN Acceleration, SureBackup, SureReplica and for the most part, it is not necessary to install agents for granular backups and restores. The adoption of compression and deduplication features are extremely important, and of course the cost benefit, because the licensing costs are not calculated according to backup volume.
How has it helped my organization?
We reduced licensing costs for our backup, as the trend of the backup is always increasing. The tool also provides significantly simpler management and easier backup and restore operations, among other factors such as the ability to test the backups and replicas of backups in our backup site.
What needs improvement?
I would like to see agents for backup of physical servers, as only agents for Windows servers have this tool. Storage backup for Linux servers is not yet possible.
For how long have I used the solution?
I have used this solution for three months.
What was my experience with deployment of the solution?
For our environment in particular, we have not found any difficulty or deployment issue.
How are customer service and technical support?
Technical support is excellent.
Which solution did I use previously and why did I switch?
Before Veeam, we used the IBM solution (TSM) and evaluated NetBackup from Symantec/Veritas. We chose Veeam because of its features, lower investment cost and ease of management.
How was the initial setup?
Deployment and configuration of Veeam to our environment was incredibly simple. We did not have great difficulties.
What was our ROI?
We are a company that provides hosting services and IT services to the government of Amazonas. With the implementation of Veeam, our ROI increased from 30% (TSM) to 70% (Veeam), over the first three years.
What's my experience with pricing, setup cost, and licensing?
Veeam’s licensing provided savings of almost 55% in the first three years. After this period, the savings will be even greater, because the license cost is not calculated by backup volume.
What other advice do I have?
Evaluate the Veeam product before manking any decisions. In my view, Veeam sells itself, and a team of sales and marketing is not necessary. Let your technical team evaluate and issue its opinion.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a tech services company with 51-200 employees
Instant VM recovery reduces the time to recover an entire virtual machine.
Valuable Features
U-AIR (Universal Application Item recovery) – This is an important feature as it saves lot of time and offers flexibility to recover anything without wasting too much time on complete image recovery.
Instant VM recovery – This feature miraculously reduces the time to recover an entire virtual machine to just a few minutes.
Sure Backup - This feature helps ensure backups are recoverable when required. Backup Drills need not be complex and time-consuming activities.
Improvements to My Organization
We are less of an end user than provider. But, yes, I’d like to mention a scenario where we have been able to churn out lost VMs in just minutes for our cloud customers.
This makes life easier for all IT professionals by ensuring a reliable and hassle-free backup and replication solution, and thus it is reliable business IT.
Room for Improvement
With each new release, this product breaks barriers. We expect to see this completely replace the entire backup solution landscape (supports virtual/non-virtual backup and DR solutions) for heterogeneous environment.
It’s always difficult, complex and expensive to keep different data protection solutions for different systems (physical servers, virtual servers, Windows/non-Windows environments, disaster recovery solution, end-point backup solution, media manager, dedupe box, etc.).
Use of Solution
We have been proposing and deploying this solution for the past 5-6 years. We have found this has helped improve data backup and recovery for customers, with predictable and scalable performance. At the same time, it has reduced overall cost for backup infrastructure.
Deployment Issues
No issues as such with stability and scalability, but from the deployment perspective, we expect it to support a hybrid environment - multiple-edition deployment within one single Veeam Backup Server instance. It should not require having the same edition.
Customer Service and Technical Support
Customer service and technical support is good and prompt.
Initial Setup
Veeam deployment and configuration is quite simple. The user interface is designed for ease of use and is intuitive.
Implementation Team
We deploy for others and for our own use in a cloud environment.
Other Solutions Considered
Being a system integration organization, we work with other backup & replication solutions, but after evaluation, we found Veeam to be a better solution for x86 virtualized environments.
Other Advice
I am rating it as excellent, due to its advance features and functionality for virtual environment backup and replication. But I have left a little room for improvement by including non-virtual environment B&R, to avoid having IT silos in a customer’s environment.
This product can certainly bring value and lot of visibility and control to virtualized IT environments. It fits very well with the virtualization and consolidation story.
Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a Veeam Solution Provider and Veeam Cloud Partner.
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Updated: January 2026
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Nice review. It will definitely be nice if they incorporate the Endpoint Backup in the full product but who knows. I heard a rumour that physical server support is coming possibly this year but we will have to wait and see. The best part is that Nimble Storage support is coming in 9.5 which I cannot wait for.