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PeerSpot user
Architect with 1,001-5,000 employees
Real User
Integration of Exchange and SQL granular restore reduce our RTO, but integration with Storage Array could be better.

What is most valuable?

Reliability and simplicity.

How has it helped my organization?

  1. Faster and more reliable backup.
  2. SAN Snapshot reduce backup window.
  3. Integration of Exchange and SQL granular restore reduce our RTO.

What needs improvement?

  1. Integration with Storage Array.
  2. Incremental restore.
  3. Improve the support of physical servers and bare metal recovery.

For how long have I used the solution?

4 years.

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Veeam Data Platform
April 2025
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What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

How are customer service and support?

5/5. Good Pre-sales and sales team. Always available (and fast) when needed.

Which solution did I use previously and why did I switch?

Yes. We Switched to Veeam because of the complexity and poor reliability of the older solution.

What about the implementation team?

In-house because we are Veeam vendor partner.

What's my experience with pricing, setup cost, and licensing?

Veeam is cheaper than our older solution and more reliable. We spend less time to check and/or relaunch daily backup in error.

What other advice do I have?

If you’re > 80% virtualized environment (Hyper-V or VMware) and no need of complex tape rotation, this is a good product.

Be careful of having installed integration services or VMware tools.

Disclosure: My company has a business relationship with this vendor other than being a customer: Veeam Partner and Veeam Trainer inside my company.
PeerSpot user
it_user162141 - PeerSpot reviewer
Network Consultant at a tech services company with 51-200 employees
Consultant
Had issue when license files downloaded from OWA which would render it unusable, but backup/replication are valuable.

What is most valuable?

Both backup and replication, simple to read reports.

How has it helped my organization?

Allowed simple backup and restore of virtual machines as well as granular restore of files and Exchange databases.

What needs improvement?

Most of the features I wanted was addressed in version 6 and 7 (i.e. backup to tape) allowing my clients to finally get rid of backup Exec to copy backups to tape. I'm not sure if there's a way to back up physical servers with Veeam but that would be a good feature to help customers transition into a fully virtualized environment OR maintain some physical servers in the environment.

For how long have I used the solution?

3 years (version 7 and older versions).

What was my experience with deployment of the solution?

Issue when licenses files (.lic) are downloaded from OWA which would render it unusable. Also had issues in earlier version where snapshots weren't deleted properly but that can be attributed to a mix of the ESXi version and Veeam.

What do I think about the stability of the solution?

Veeam 6 and 7 has been very stable.

What do I think about the scalability of the solution?

Our customers have not run into any scalability issues.

How are customer service and technical support?

Customer Service:

Excellent. Calling tech support and getting routed to a tech is quite fast.

Technical Support:

Excellent and responsive.

Which solution did I use previously and why did I switch?

Backup Exec was previously used but their early attempt to backup VMs were cumbersome and Veeam stepped in to address that problem. The only reason why Backup Exec was kept in the environment was to backup to tape and, in the earlier days, backup Exec databases.

How was the initial setup?

Very straight forward. The console is extremely simple to use and intuitive.

What about the implementation team?

In-house.

Which other solutions did I evaluate?

Veeam is definitely one of the market leaders and is the preferred choice.

What other advice do I have?

Definitely one of the simplest ways to backup a virtualized infrastructure but you may not be able to fully get rid of your regular backup software if you have physical servers or specialized applications that required specific plugins that Veeam does not support.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a silver partner
PeerSpot user
Buyer's Guide
Veeam Data Platform
April 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
Technical Manager at GRUPO LOGON, S.A. DE C.V.
Reseller
Top 20
Helps us understand the infrastructure more by sharing performance insights
Pros and Cons
  • "The solution's customer service is good."
  • "Its reporting feature could be better."

What is most valuable?

The solution helps us understand the infrastructure more and gives insights to develop further business plans.

What needs improvement?

The solution's reporting feature could be better. They should provide more insightful reports.

How are customer service and support?

The solution's customer service is good.

How would you rate customer service and support?

Positive

What other advice do I have?

I rate the solution as an eight. It is good but not an essential product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1800138 - PeerSpot reviewer
IT Director at a wholesaler/distributor with 51-200 employees
Real User
Comes with simple licensing, works without any issues, and supports our policies for RTO and RPO
Pros and Cons
  • "Its performance is fine. It supports us very well. It is able to support our policy for RTO, RPO, and other things that we need."
  • "A backup and replication solution should be able to back up a system and do recovery very fast. Even though Veeam Backup & Replication is able to meet most of our needs, it would be better if they can make it faster for backup and restore."

What is our primary use case?

It is our backup and recovery solution. We have a lot of hypervisors and virtual machines.

We are using its latest version. We just update it to the latest version.

What is most valuable?

Its performance is fine. It supports us very well. It is able to support our policy for RTO, RPO, and other things that we need.

What needs improvement?

A backup and replication solution should be able to back up a system and do recovery very fast. Even though Veeam Backup & Replication is able to meet most of our needs, it would be better if they can make it faster for backup and restore. 

For how long have I used the solution?

We have been using this solution for a few years. 

What do I think about the stability of the solution?

It is stable. We haven't had any issues.

What do I think about the scalability of the solution?

Its scalability is good.

How are customer service and support?

I don't have any issues with their technical support.

What about the implementation team?

We used our partner for its implementation. Its deployment and maintenance are taken care of by just one person. It is very simple.

What's my experience with pricing, setup cost, and licensing?

Its licensing is very simple. We can make changes very easily.

What other advice do I have?

I would recommend this solution to others. I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Services Manager at a tech services company with 51-200 employees
Real User
Top 20
Leader in the industry, a lot of value for the money
Pros and Cons
  • "The technical support is excellent. It's one of the best I've met so far."
  • "The product could be improved if they wrote more PowerShell scripts for controlling Veeam."

    What is our primary use case?

    Our use case is for doing backup for virtual machines, only for VMware virtual machines.

    What is most valuable?

    The most valuable features are the backup, replication application, and the virtual lab.

    What needs improvement?

    There are some PowerShell scripts for Veeam, but the product could be improved if they wrote more PowerShell scripts for controlling Veeam.

    For how long have I used the solution?

    I've been using the solution for five years.

    What do I think about the stability of the solution?

    The solution is very stable, compared to other products. It's very stable and reliable.

    What do I think about the scalability of the solution?

    Veeam is very scalable; it's suitable for all sizes of companies.

    How are customer service and support?

    The technical support is excellent. It's one of the best I've met so far.

    How was the initial setup?

    The initial setup was very simple. Deployment takes one day.

    What about the implementation team?

    I did the setup myself. We are a system integrator company and we do implementation of Veeam for customers. We have a great experience with Veeam, so it was not a problem for us.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is very straightforward. Pricing is not the cheapest, but you get a lot of value for your money.

    Which other solutions did I evaluate?

    The main difference when comparing this solution to competitors is that Veeam is a company which has a single product, Veeam Backup Replication. Other companies have many products and Veeam can focus on a single product; this is their main advantage. They are pioneers in their domain. They are the leaders.

    What other advice do I have?

    If you buy Veeam, you have to buy maintenance; if you don't buy maintenance, you cannot do updates, but it's recommended to have maintenance.

    If you want to have a small and cheap system, that is not Veeam; but if you want performance, reliability, support, then this solution is best for that.

    If you are looking into implementing Veeam Backup, you have to first do anassessment, then make a good plan, and do a pilot to check all the features and to compare the features with your expectations.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer677118 - PeerSpot reviewer
    Senior System Engineer at a transportation company with 1,001-5,000 employees
    Real User
    Reasonably priced, and is well-integrated
    Pros and Cons
    • "It serves its intended purpose and it works well."
    • "We have had problems with some jobs. For example, when we have a VM with a large SQL Database, sometimes we cannot adjust the time for transaction logs to back up and overlap time."

    What is our primary use case?

    We are running the entire infrastructure on a Veeam host.

    What is most valuable?

    It serves its intended purpose and it works well. It's good enough for us.

    It integrates very well.

    I believe it is an excellent product for us. I'm not sure what could be improved.

    What needs improvement?

    We have had problems with some jobs. For example, when we have a VM with a large SQL Database, sometimes we cannot adjust the time for transaction logs to back up and overlap time.

    For how long have I used the solution?

    I have been using Veeam Backup & Replication for two years.

    What do I think about the stability of the solution?

    Veeam Backup Replication is a stable product.

    Which solution did I use previously and why did I switch?

    I have experience with Sematech, as well as HP.

    What's my experience with pricing, setup cost, and licensing?

    I don't have an issue with the price of Veeam Backup Replication.

    What other advice do I have?

    Veeam is a recommended product, but I have no evidence of other products. I have not researched other similar products.

    I would rate Veeam Backup & Replication an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1424883 - PeerSpot reviewer
    IT Manager at a retailer with 201-500 employees
    Real User
    Easy to use and manage
    Pros and Cons
    • "The solution's best features are its ease of use and replication."
    • "The price is an issue. If one has a large number of servers, say... 100-plus, and wishes to add more, an exhausted budget may hinder this ability."

    What is our primary use case?

    I use the solution for many environments involving various projects. 

    What is most valuable?

    The solution's best features are its ease of use and replication, which works fine. Its environments are good. It is easy to manage and allows one to easily migrate in different data center sites and firewalls. 

    What needs improvement?

    The price is an issue. If one has a large number of servers, say... 100-plus, and wishes to add more, an exhausted budget may hinder this ability. This is the only issue of note. 

    For how long have I used the solution?

    I have been using Veeam Backup & Replication for one year. 

    What's my experience with pricing, setup cost, and licensing?

    The solution should have a more cost-effective price. This can be an issue if one wishes to expand on a large number of servers, such as those exceeding 100, but does not have the budget to do so. 

    What other advice do I have?

    The solution's backup extension is easily manageable and its reporting tool is easy to manage by name and to read. 

    My role is that of a customer.

    I rate Veeam Backup & Replication as an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Implementation and Support Engineer at PRACSO S.R.L.
    Real User
    An easy-to-manage, stable, and scalable solution for disaster recovery and instant VM recovery
    Pros and Cons
    • "The instant VM recovery feature is the most valuable. It is a very good tool for disaster recovery. It is also easy to manage."
    • "Its licensing needs to be improved. Its licensing has become complex since last December. They have changed the way the product is licensed, and there is a lot of confusion. Sometimes, when a new version comes, it seems that it has not been tested enough because I usually find some bugs in it. It could also have more integration with other virtualization products, such as desktop virtualization products and open-source virtualization products."

    What is our primary use case?

    We mainly use it for backup. We are using its latest version.

    How has it helped my organization?

    It protects us from losing data and having downtime.

    What is most valuable?

    The instant VM recovery feature is the most valuable. It is a very good tool for disaster recovery. It is also easy to manage.

    What needs improvement?

    Its licensing needs to be improved. Its licensing has become complex since last December. They have changed the way the product is licensed, and there is a lot of confusion.

    Sometimes, when a new version comes, it seems that it has not been tested enough because I usually find some bugs in it. 

    It could also have more integration with other virtualization products, such as desktop virtualization products and open-source virtualization products.

    For how long have I used the solution?

    I have been using this product for three years.

    What do I think about the stability of the solution?

    It is pretty stable.

    What do I think about the scalability of the solution?

    Its scalability is great. It offers a lot of options from the scalability point of view. 

    We have many users of this solution. Most of the workers are using this solution for backup. 
    We use it daily, and we are planning to keep using this solution.

    How are customer service and technical support?

    Their technical support is really good. Their responses are quick enough, and they are knowledgeable about the solution.

    Which solution did I use previously and why did I switch?

    We didn't use any other product.

    How was the initial setup?

    Its initial setup was pretty straightforward. It took me about four hours to implement everything and configure everything. You just need one administrator for its deployment and maintenance.

    Which other solutions did I evaluate?

    We did not evaluate any other product.

    What other advice do I have?

    I would recommend this product. It is a very good product. 

    I would rate Veeam Backup & Replication an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2025
    Buyer's Guide
    Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.