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CTO at a tech services company with 11-50 employees
Real User
Jan 15, 2022
Easy to set up, easy to use, and reliable
Pros and Cons
  • "The product is very straightforward and very easy to use from the client-side."
  • "It's not that easy to use from the management side."

What is our primary use case?

The clients are using the solution for backup and restore and also for replication. The new model also has the management of virtual servers.

What is most valuable?

It's one of the most stable offerings.

The product is very straightforward and very easy to use from the client-side.

The solution is scalable. 

The initial setup is very straightforward. 

What needs improvement?

It's not that easy to use from the management side. 

The solution needs to improve its traditional backups. They back up data as others do at the moment - however, it's not as good. Also, restoring is very fast, however, they need some improvement in deduplication. 

It's more the management in the level of replication. There needs to be a much higher level of replication. Right now, it's a basic replication in the secondary site. The recovery needs to be much faster as recovery is very important. The fastest recovery is from Rubrik.

Rubrik is the fastest recovery backup solution, and Cohesity is the same as it depends on the hardware which they have. 

Veeam should come with the hardware as others, like Cohesity, come with the hardware. 

For how long have I used the solution?

We've been using the solution for five years. It's been a while. 

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What do I think about the stability of the solution?

The product is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.

What do I think about the scalability of the solution?

You can scale it easily. Every time you need to buy a new license, you just add more licenses, and that's it.

At the moment, all of our customers are using Veeam. We have more than 20 customers.

How are customer service and support?

We don't use technical support very much, however, my sense is they're okay. I cannot say something more precise, as we didn't really use it.

How was the initial setup?

The initial setup is pretty straightforward. It's not complex or difficult. The deployment process takes about an hour or so.

To set up and deploy the solution, you only need a maximum of two people - one consultant and one assistant.

What was our ROI?

I didn't study ROI. Return of investment has to do with disaster recovery. This is one of the best solutions, Veeam, to retrieve machines if a disaster happens. If one site goes, and you have replication with Veeam, your company can continue on without loss.

What's my experience with pricing, setup cost, and licensing?

The customer needs to pay for Veeam. They need to pay a license per virtual machine, and the cost depends on how many virtual machines they want to back up.

Which other solutions did I evaluate?

We also are a partner of Cohesity, and we've evaluated the two. The main difference is Cohesity comes with hardware.

The license is based on the capacity of the space where the backup stays, and also is very straightforward, much like Veeam. They are straightforward, and it's very, very, very powerful, however, you really depend on the hardware. This is a different way of licensing.

Veeam is very straightforward, however, licensing is for virtual machines, how many you have. That means sometimes in the environment if you have lots of machines, virtual machines, it is better to use Cohesity as you can add as many virtual machines as you want and the license is always based on the capacity of the hardware where it stays.

What other advice do I have?

We are resellers. We are gold partners with Veeam.

We sell only the latest version of the solution.

I recommend both Veeam and Cohesity, however, depends on how your environment is.

I'd rate the product at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer691557 - PeerSpot reviewer
Senior Infrastructure Engineer at a government with 501-1,000 employees
Real User
Jan 13, 2022
Reasonably priced with good ransomware protection and the ability to expand
Pros and Cons
  • "Pricing is fairly reasonable and not overly expensive."
  • "If you upgrade too quickly, you may have issues."

What is our primary use case?

We primarily use the product for backup and replication purposes. 

How has it helped my organization?

The manageability is very easy. It's one console and you can see all of the backups and the replication. The restore processes, the RTO and RPOs, are very low.

What is most valuable?

The best feature is the CDP - the snapshot integration into sand storage. 

The new feature for ransomware protection has been great.

We have found the solution to be stable.

The scalability is good.

Pricing is fairly reasonable and not overly expensive.

What needs improvement?

The deployment process can be quite complex. 

I can't speak to any features that are missing. It has everything we need.

If you upgrade too quickly, you may have issues. 

Technical support could be better.

For how long have I used the solution?

I've been using the solution since 2013.

What do I think about the stability of the solution?

The solution is very stable. That said, upgrades can give you problems if you upgrade too fast. 

What do I think about the scalability of the solution?

It's very scalable, however, it can be complex to execute.

We have ten people who use it on a daily basis. It's pretty much used 24/7. It's a mission-critical product in our organization.

We do have plans to increase usage in the future.

How are customer service and support?

Sometimes it can be a bit slow to get assistance as we don't have production support. We just have the normal standard support, which makes sense. They can sometimes point fingers. For example, they might try to say "It's EMC or it's NetApp. It's not our product." That can be a bit of a problem.

Which solution did I use previously and why did I switch?

We used to use Symantec prior to 2013.

How was the initial setup?

The initial setup and deployment were a while back. However, from my experience, I've deployed it three or four times. It's about a day to deploy and it can be complicated. It's not that easy if you don't know what's going on.

We just need one person to maintain the solution. 

What about the implementation team?

We did not use a consultant from the vendor side. Everything was handled by our team. We did it in-house.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee.

We've found the pricing to be very reasonable. It's not overly expensive. 

There are different tiers available, including Standard, Enterprise, and Enterprise Plus. We have the standard license. 

What other advice do I have?

We are customers and end-users.

I'd rate the solution at an eight out of ten. We've been pretty happy with its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Thomas Roes - PeerSpot reviewer
Director at a tech services company with 201-500 employees
Real User
Top 10
Jan 13, 2022
The incremental backup feature and the stability are perfect
Pros and Cons
  • "One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect."
  • "The only improvement I could think of is it could be cheaper—cheaper is always good. Sometimes the product is just finished. Cheaper is always nice for the customer, but the company needs to benefit so that they can keep maintaining the product. New Windows versions, etc., always take some work. At the moment, I wouldn't switch to another solution because of the money."

What is our primary use case?

Veeam Backup & Replication is useful for disaster recovery. Apart from that, it happens now and again that you make a mistake somewhere, and you have to go back to a previous state of a machine. 

I work with both on-premise and a mixed environment. 

What is most valuable?

One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect. 

What needs improvement?

The only improvement I could think of is it could be cheaper—cheaper is always good. Sometimes the product is just finished. Cheaper is always nice for the customer, but the company needs to benefit so that they can keep maintaining the product. New Windows versions, etc., always take some work. At the moment, I wouldn't switch to another solution because of the money. 

For how long have I used the solution?

I have been using this solution for about four years now. 

What do I think about the stability of the solution?

The stability is perfect. 

What do I think about the scalability of the solution?

I've never had a problem with scalability. I've got very big environments, but the biggest problem with Backup could be that you need a lot of space and you don't have that with Veeam. 

How are customer service and support?

We have contacted technical support a few times and they reacted fine. 

Which solution did I use previously and why did I switch?

We switched to Veeam a long time ago because it just works better. We get more consistent backups of our backup software. The previous backups gave us problems and Veeam just doesn't—it just works. 

How was the initial setup?

The initial setup is really easy. I don't remember the timeframe because it was too long ago, but with a new product, you always have to do a bit of reading. If I were to implement Veeam in a new network, I would guess I'd be done in the morning, no more than that. 

There are two or three people in our organization using this solution. As far as a technical team, you need to be aware of the systems youʻre backing up. If you're backing up SQL service or exchange service, then you need to know about your SQL server, but basic Windows knowledge and knowledge of the applications youʻre backing up are all you need to know. 

What about the implementation team?

With this one, we had one side set up by an integrator and the other, I did myself. If you are going to implement it, do a bit of reading yourself or let somebody who knows what they're doing do it for you, or do it together. 

What other advice do I have?

I rate Veeam Backup & Replication a nine and a half out of ten. I absolutely recommend Veeam Backup & Replication. I have been looking at a competitor lately and they seem to do the same thing as the vendors, however they were a lot cheaper, but we just couldn't get it to work. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Founder & CEO at a tech services company with 51-200 employees
Real User
Jan 13, 2022
Mature and user-friendly with very helpful support
Pros and Cons
  • "It's got a very good user-friendly interface. It's easy to use."
  • "I would like to have them come up with more robust features when it comes to individual endpoint protection."

What is our primary use case?

We moved to Veeam to have complete virtualization. It's perfect for us. It virtualized our workflows. Veeam is used to support only virtual machines and does not back up to our physical machines.

What is most valuable?

The best feature of Veeam is, first and foremost, the support they provide. They are at the top in support. The support is excellent. 

It's got a very good user-friendly interface. It's easy to use.

The training is excellent. of Veeam. I'm from the Middle East. Veeam is very accurate out here and they have very good training facilities over here. On my team, everybody's trained on Veeam.

I'm really happy with Veeam. As of now, we have never had any issues with Veeam. It has performed perfectly.

It's a very mature product.

What needs improvement?

The only thing which was lacking was the support, some years back, for the cloud connect. It's matured now and has become a very reliable product.

I would like to have is better documentation. Veeam documentation is something that needs to be worked on. The training program is very good, however, they need to have better work documentation.

Also, very few third parties have courses on Veeam. Veeam only provides co-courses. For example, everybody has got courses about Cisco or Microsoft. Veeam is very closed on that factor. If they want to really popularize the software, they need to have more training, and the training should be more widely available via third parties.

The cost is a hindrance towards learning for certifying in Veeam. They need to make it more open and less expensive to open it up for more companies and users.

On individual user backups, there are certain people who have got individual PCs and they have data on them. Veeam is not up to that mark. There is other software we use which is much better than Veeam when it comes to individual data protection. I would like to have them come up with more robust features when it comes to individual endpoint protection.

For how long have I used the solution?

I've been working with data protection for 15 to 20 years. I recently moved to Veeam. We've used it now for seven or eight years. 

What do I think about the stability of the solution?

As of now, it has never given us any issue, in my personal experience. Veeam is a very robust product. There has never been any problem and there have not been any downtimes, so we have absolutely nothing to complain about. It's a good product.

What do I think about the scalability of the solution?

We are a hundred-person virtualized shop. We have close to 250 users. We have continuous data protection.

Veeam has been extensively used in our company as all our servers are getting backed up. We have some six to seven ESXi hosts. Between all our servers, we have some 30 to 35 VMs. Veeam is a very integral part of our data strategy out here.

They have different tiers - from a free tier to an enterprise tier. With the new updates, it's very scalable. 

How are customer service and support?

Technical support has always been great. They're the best in the business and are very helpful and supportive.

We don't directly deal with Veeam. We have an MSP who supports us on our network. However, we have never had any issues with Veeam. If there are any issues, it's sorted out immediately.

Which solution did I use previously and why did I switch?

I started with Symantec and have recently moved to Veeam. I'm also familiar with Commvault.

When you're really looking at enterprise, I personally would go for Commvault. That's a product that is built for the enterprise. Veeamis aimed t smaller businesses. 

How was the initial setup?

The initial setup is very simple. It's just a user-driven thing. It's very, very simple.

It's not as complicated as Commvault. Commvault is a little complicated. However, with Veeam, when it comes to user-friendliness, it's a brilliant product.

Maintenance is easy. It's not a problem at all. It's handled by a third-party provider that is a partner of Veeam.

What's my experience with pricing, setup cost, and licensing?

We currently have ten to 15 different licenses. I can't speak to the exact details as it's mostly handled by the IT operations team.

Beyond the licensing, the only cost which we have incurred, which was a little too much, was the training. In our company, people need to be certified as we basically go for internal competence and upscaling our people, as a team. However, Veeam certifications are costly. That is one thing that was a little bit of a pain point for us.

What other advice do I have?

We are just a customer of Veeam.

I recommend Veeam very highly. It's a very mature product.

If you have a virtualized environment, which 99% of the people have virtualized environments now, it's perfect. Veeam is something which is built for virtualization.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer906105 - PeerSpot reviewer
Senior Storage Engineer at a tech services company with 11-50 employees
Real User
Jan 13, 2022
Frequent feature updates and effective virtual machine backups
Pros and Cons
  • "The most valuable features are the backup and restoration of our VMs. Additionally, they add features regularly."

    What is our primary use case?

    We use Veeam Backup Replication for our VMware 6.5 and vSphere VMware 6.5 solutions.

    What is most valuable?

    The most valuable features are the backup and restoration of our VMs. Additionally, they add features regularly.

    For how long have I used the solution?

    I have been using Veeam Backup Replication for approximately 

    What's my experience with pricing, setup cost, and licensing?

    The pricing of the solution could be reduced.

    What other advice do I have?

    I sometimes attend Veeam's annual meetings when they have them. Because of COVID, I didn't attend one or two of them, but Veeam seems to be very proactive in adding features.

    I rate Veeam Backup Replication a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1709862 - PeerSpot reviewer
    Senior Presales Engineer at a comms service provider with 1,001-5,000 employees
    Real User
    Jan 13, 2022
    Inexpensive, handles small workloads well, but workload type limited
    Pros and Cons
    • "The setup was straightforward Veeam Backup Replication. NetBackup is a larger solution and takes more time to implement but Veeam Backup Replication takes approximately 40 days."
    • "I have used NetBackup. For heavy workloads or if I need consistent backup and restore, I prefer NetBackup over Veeam Backup Replication."

    For how long have I used the solution?

    I have been using Veeam Backup & Replication for approximately five years.

    What do I think about the stability of the solution?

    Veeam Backup Replication is stable for VMware, it works well. However, if you backup other workloads. For example, I had some issues with Oracle or SQL servers.

    What do I think about the scalability of the solution?

    Veeam is changing its licensing model and I think scaling will be more difficult. I didn't study in a deep way, but I remember last year's licensing model for scalability was easy because it's only a licensing processor socket on a host. When they change the licensing model I am not sure if scaling will be easy anymore.

    How are customer service and support?

    I have not contacted technical support.

    Which solution did I use previously and why did I switch?

    I have used NetBackup. For heavy workloads or if I need consistent backup and restore, I prefer NetBackup over Veeam Backup Replication.

    How was the initial setup?

    The setup was straightforward Veeam Backup Replication. NetBackup is a larger solution and takes more time to implement but Veeam Backup Replication takes approximately 40 days.

    What's my experience with pricing, setup cost, and licensing?

    Veeam Backup Replication is inexpensive for small workloads.

    What other advice do I have?

    I would not recommend Veeam Backup Replication for Oracle Database and I would recommend it only if you have a small budget.

    I rate Veeam Backup Replication a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Tasos Skaltsas - PeerSpot reviewer
    IT Systems Engineer at a maritime company with 501-1,000 employees
    Real User
    Top 20
    Jan 13, 2022
    Straightforward installation, quick support, and effective replication
    Pros and Cons
    • "The replication is the most valuable feature for us."
    • "The initial setup of Veeam Backup Replication is straightforward. The process took approximately two days. The setup could be streamlined to take less time."

    What is our primary use case?

    We are using Veeam Backup Replication only to replicate things from one server to another. We are in the testing phase, not in production. We are only using a small part of the solution.

    What is most valuable?

    The replication is the most valuable feature for us.

    For how long have I used the solution?

    I have been using Veeam Backup Replication for approximately three years.

    What do I think about the stability of the solution?

    The stability of the solution is perfect.

    How are customer service and support?

    The technical support is very good. The one or two times that we needed something from technical support, they answered quickly and right to the point.

    How was the initial setup?

    The initial setup of Veeam Backup Replication is straightforward. The process took approximately two days. The setup could be streamlined to take less time.

    What about the implementation team?

    We did the implementation ourselves.

    What's my experience with pricing, setup cost, and licensing?

    The license cost is per socket, per processor. We can have one license with two processors and we can cover everything inside of the test environment that we have.

    Which other solutions did I evaluate?

    We wanted the best software in the market and the best software for what we needed is Veeam Backup Replication. We did not compare other solutions, we only selected the best-reviewed solution.

    What other advice do I have?

    This solution is perfect for replication.

    I rate Veeam Backup Replication a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    President at a tech services company with 51-200 employees
    Reseller
    Top 10
    Jan 12, 2022
    Easy to manage, good support, and quick installation
    Pros and Cons
    • "Veeam Backup Replication's most valuable features are it is easy to use and manage."

      What is our primary use case?

      I am using Veeam Backup Replication to backup virtual machines.

      What is most valuable?

      Veeam Backup Replication's most valuable features are it is easy to use and manage.

      For how long have I used the solution?

      I have been using Veeam Backup Replication for approximately three months.

      What do I think about the stability of the solution?

      The solution is stable.

      What do I think about the scalability of the solution?

      Veeam Backup Replication is scalable.

      We have two users that are using this solution in my organization.

      How are customer service and support?

      We have been satisfied with the technical support.

      How was the initial setup?

      The solution is easy to install and configure, it takes approximately 10 minutes.

      What about the implementation team?

      The implementation, which includes testing and showing a demonstration to the customer, takes two hours. We have a three-person team that supports the solution.

      What's my experience with pricing, setup cost, and licensing?

      The price of Veeam Backup Replication could be reduced. The customers are looking at other products because the price is higher than some of the competition.

      What other advice do I have?

      I rate Veeam Backup Replication a nine out of ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
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