We replicate data between servers on our site and we back up to external media, which we take offsite.
IT Infrastructure Manager at a paper AND forest products with 501-1,000 employees
I can really trust the virtual machine backup
Pros and Cons
- "What I find most valuable is probably the virtual machine backup; I can really trust those copies."
- "Their licensing model could use some improvement."
What is our primary use case?
How has it helped my organization?
It really helps secure our data.
What is most valuable?
It does a pretty good job of what we ask it to. What I find most valuable is probably the virtual machine backup. I can really trust those copies.
What needs improvement?
Their licensing model could use some improvement. In the version we're using, they license per core and up to six cores, so you can't use the one for small business anymore. You have to upgrade to the enterprise carry-on, it's a bit ridiculous.
I'd like to see more flexible licensing or to be consumed as a service.
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For how long have I used the solution?
I've been using this solution for five years now.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It is very scalable. Just my only issue is from a licensing perspective. If you want to add more servers, they push you up into a much more expensive licensing tier. Technically it's very scalable; financially, it's not that scalable.
How are customer service and support?
The product is so good that I haven't had to call support.
What was our ROI?
In the global scheme of things, it's pretty inexpensive software as far as what we spend per year. If you factor in hardware and all sorts of other things, it's probably a good value for your money.
What's my experience with pricing, setup cost, and licensing?
There are no additional costs other than the standard licensing fee per year. It's pretty straightforward.
What other advice do I have?
i give this solution a nine out of ten. I think it's a good product for small to medium businesses. It serves our needs. Unless your needs are very particular, it probably covers most use cases.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at a tech services company with 1-10 employees
Highly optimized for virtual workloads, but not suited for very large environments
Pros and Cons
- "If you have your VMware virtualization, then Veeam Backup is the best option out there to back up that kind of environment."
- "Sometimes logging the information from the product does not give you the information needed to troubleshoot a problem, and that could be an issue for you because you have no tools to get that information."
What is most valuable?
The usability is perhaps the most useful feature or the most salient feature within Veeam Backup and Replication. You can do things very easily. Some things that, in other tools and solutions, take time to master, can be done in minutes with Veeam Backup and Replication. It's very good to get a new environment quickly deployed and backed up. Also, I think that it is highly optimized for virtual workloads. It works pretty well for that use case, and if you have VMware implemented in your environment, perhaps there is no better solution in the market for that use case (VMware protection).
If you have your VMware virtualization, then Veeam Backup is the best option out there to back up that kind of environment. Perhaps if you have an environment that has heterogeneous requirements or heterogeneous workloads, it wouldn't be the same, but if you have VMware and it's the only requirement that you have or perhaps the most important one, then Veeam Backup is the optimal solution.
What needs improvement?
On one hand, Veeam Backup is very good at usability, but on the other hand, you have a solution that requires a lot of servers to be deployed, so you have different roles and components that you have to implement in an environment. Sometimes when you have to grow the environment, Veeam Backup requires a lot of resources to get implemented. You'll need several servers and several components deployed on a distributed environment. That is not the case with other tools and solutions that only require one server to get it right, so I think that requires some room for improvement.
Also, the capabilities to identify a problem within the tools are not great. Sometimes logging the information from the product does not give you the information needed to troubleshoot a problem, and that could be an issue for you because you have no tools to get that information. There are no error codes that you can refer to, only the descriptions, and that can make the troubleshooting process difficult. You'll end up creating a ticket with the support area just to help you to identify and interpret the logs, which you should be able to do on your own.
What I would like to see implemented in the future for Veeam Backup, would be the reporting tool that is not only on the enterprise, which is the most expensive licensing. So I'd like to have a decent reporting tool within the basic edition of the product, and not only on the most expensive one. I think that is the most important thing that is lacking feedback at this moment because it's a pretty strong solution overall.
For how long have I used the solution?
I've been working with Veeam Backup for three years now.
What do I think about the scalability of the solution?
The Veeam Backup environment is only limited to Windows environments because you cannot implement many of the components of different operating systems or environments. You have to resort to Windows. Windows is not the most secure system out there. Perhaps that can also be extended to the applications that you run on the system. In that sense, I think that Veeam Backup has a weakness in relying too much on Microsoft technology and not being able to deploy, for example, the Veeam Backup server on Linux or a Linux machine, and that would be flexible enough for some kind of environmental clients that require some stringent security.
What's my experience with pricing, setup cost, and licensing?
Pricing is sometimes a little bit high. It's well established within the market, so it's not much different from other tools and solutions that you can find out there. The Veeam Universal License, VUL, is one of the ways that you can license the product. I believe it is now the only way that you can license the product. It really facilitates the product and makes it easy to get a good calculation of the sizing of your environment, and it is a good metric for you to license the product. It's very flexible. It allows you to move licenses between different workloads. I think that it's a strong way of licensing this product universally.
What other advice do I have?
I would give Veeam Backup a seven out of ten overall.
It has great features. It is a modern data protection solution, but there are some things that are lacking. It's not well suited for very, very large environments or heterogeneous environments.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Veeam Data Platform
April 2026
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IT Services Manager at a tech services company with 51-200 employees
Leader in the industry, a lot of value for the money
Pros and Cons
- "The technical support is excellent. It's one of the best I've met so far."
- "The product could be improved if they wrote more PowerShell scripts for controlling Veeam."
- "If you want to have a small and cheap system, that is not Veeam; but if you want performance, reliability, support, then this solution is best for that."
- "If you want to have a small and cheap system, that is not Veeam; but if you want performance, reliability, support, then this solution is best for that."
What is our primary use case?
Our use case is for doing backup for virtual machines, only for VMware virtual machines.
What is most valuable?
The most valuable features are the backup, replication application, and the virtual lab.
What needs improvement?
There are some PowerShell scripts for Veeam, but the product could be improved if they wrote more PowerShell scripts for controlling Veeam.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
The solution is very stable, compared to other products. It's very stable and reliable.
What do I think about the scalability of the solution?
Veeam is very scalable; it's suitable for all sizes of companies.
How are customer service and support?
The technical support is excellent. It's one of the best I've met so far.
How was the initial setup?
The initial setup was very simple. Deployment takes one day.
What about the implementation team?
I did the setup myself. We are a system integrator company and we do implementation of Veeam for customers. We have a great experience with Veeam, so it was not a problem for us.
What's my experience with pricing, setup cost, and licensing?
Licensing is very straightforward. Pricing is not the cheapest, but you get a lot of value for your money.
Which other solutions did I evaluate?
The main difference when comparing this solution to competitors is that Veeam is a company which has a single product, Veeam Backup Replication. Other companies have many products and Veeam can focus on a single product; this is their main advantage. They are pioneers in their domain. They are the leaders.
What other advice do I have?
If you buy Veeam, you have to buy maintenance; if you don't buy maintenance, you cannot do updates, but it's recommended to have maintenance.
If you want to have a small and cheap system, that is not Veeam; but if you want performance, reliability, support, then this solution is best for that.
If you are looking into implementing Veeam Backup, you have to first do anassessment, then make a good plan, and do a pilot to check all the features and to compare the features with your expectations.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Technical Service Engineer at a tech services company with 501-1,000 employees
Offers instant recovery
Pros and Cons
- "The most valuable feature is the instant recovery."
- "The solution has improved our organization because it's very fast in backup recovery."
- "They need to focus more on cloud backup."
- "Physical servers backup should be improved in the product."
What is our primary use case?
My primary use of the solution is for virtual machines backup and physical servers backup.
How has it helped my organization?
The solution has improved our organization because it's very fast in backup recovery. In case of emergency, the instant recovery is very fast, and that's made everything better.
What is most valuable?
The most valuable feature is the instant recovery.
What needs improvement?
Physical servers backup should be improved in the product.
An additional feature I'd like to see would be more cloud solutions. They need to focus more on cloud backup.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support is very good.
Which solution did I use previously and why did I switch?
I switched to this solution because it is more for virtual machines.
How was the initial setup?
The initial setup was straightforward, and only takes half an hour.
What about the implementation team?
I did the implementation myself. To implement, you have to prepare servers, prepare storage, and prepare virtual machines.
What other advice do I have?
It's very good solution. Very stable, very scalable, very fast.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SALES AND MARKETING MANAGER at a tech services company with 11-50 employees
It's stable, scalable and easy to use
Pros and Cons
- "Veeam is easy to use."
- "Veeam is easy to use."
- "The price could be lower."
- "The price could be lower."
What is our primary use case?
Veeam is used for backup.
What is most valuable?
Veeam is easy to use.
For how long have I used the solution?
We've been selling Veeam for a couple of years.
What do I think about the stability of the solution?
It's stable and scalable.
What's my experience with pricing, setup cost, and licensing?
Customers pay a yearly subscription for the Veeam license. The price could be lower.
What other advice do I have?
I rate Veeam Backup Replication 10 out of 10. I would recommend it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
CAE Engineer at a computer software company with 51-200 employees
Location to location backup, good performance, and simple managment
Pros and Cons
- "Veeam Backup Replication has good performance and can do location-to-location backups. Additionally, it is user-friendly and easy to manage."
- "Veeam Backup Replication has good performance and can do location-to-location backups, and it is user-friendly and easy to manage."
What is our primary use case?
We use Veeam Backup Replication for replication and backups which is better performance.
What is most valuable?
Veeam Backup Replication has good performance and can do location-to-location backups. Additionally, it is user-friendly and easy to manage.
For how long have I used the solution?
I have been using Veeam Backup Replication for a few years.
What do I think about the stability of the solution?
Veeam Backup Replication has good performance.
What do I think about the scalability of the solution?
We have approximately 10 customers using this solution.
What about the implementation team?
We have one person that handles the deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
The license subscription could be more straightforward.
What other advice do I have?
I rate Veeam Backup Replication an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
CTO at VIRTUO NTSH
Easy to set up, easy to use, and reliable
Pros and Cons
- "The product is very straightforward and very easy to use from the client-side."
- "This is one of the best solutions, Veeam, to retrieve machines if a disaster happens."
- "It's not that easy to use from the management side."
- "It's not that easy to use from the management side."
What is our primary use case?
The clients are using the solution for backup and restore and also for replication. The new model also has the management of virtual servers.
What is most valuable?
It's one of the most stable offerings.
The product is very straightforward and very easy to use from the client-side.
The solution is scalable.
The initial setup is very straightforward.
What needs improvement?
It's not that easy to use from the management side.
The solution needs to improve its traditional backups. They back up data as others do at the moment - however, it's not as good. Also, restoring is very fast, however, they need some improvement in deduplication.
It's more the management in the level of replication. There needs to be a much higher level of replication. Right now, it's a basic replication in the secondary site. The recovery needs to be much faster as recovery is very important. The fastest recovery is from Rubrik.
Rubrik is the fastest recovery backup solution, and Cohesity is the same as it depends on the hardware which they have.
Veeam should come with the hardware as others, like Cohesity, come with the hardware.
For how long have I used the solution?
We've been using the solution for five years. It's been a while.
What do I think about the stability of the solution?
The product is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
You can scale it easily. Every time you need to buy a new license, you just add more licenses, and that's it.
At the moment, all of our customers are using Veeam. We have more than 20 customers.
How are customer service and support?
We don't use technical support very much, however, my sense is they're okay. I cannot say something more precise, as we didn't really use it.
How was the initial setup?
The initial setup is pretty straightforward. It's not complex or difficult. The deployment process takes about an hour or so.
To set up and deploy the solution, you only need a maximum of two people - one consultant and one assistant.
What was our ROI?
I didn't study ROI. Return of investment has to do with disaster recovery. This is one of the best solutions, Veeam, to retrieve machines if a disaster happens. If one site goes, and you have replication with Veeam, your company can continue on without loss.
What's my experience with pricing, setup cost, and licensing?
The customer needs to pay for Veeam. They need to pay a license per virtual machine, and the cost depends on how many virtual machines they want to back up.
Which other solutions did I evaluate?
We also are a partner of Cohesity, and we've evaluated the two. The main difference is Cohesity comes with hardware.
The license is based on the capacity of the space where the backup stays, and also is very straightforward, much like Veeam. They are straightforward, and it's very, very, very powerful, however, you really depend on the hardware. This is a different way of licensing.
Veeam is very straightforward, however, licensing is for virtual machines, how many you have. That means sometimes in the environment if you have lots of machines, virtual machines, it is better to use Cohesity as you can add as many virtual machines as you want and the license is always based on the capacity of the hardware where it stays.
What other advice do I have?
We are resellers. We are gold partners with Veeam.
We sell only the latest version of the solution.
I recommend both Veeam and Cohesity, however, depends on how your environment is.
I'd rate the product at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at Switact
The incremental backup feature and the stability are perfect
Pros and Cons
- "One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect."
- "We switched to Veeam a long time ago because it just works better."
- "The only improvement I could think of is it could be cheaper—cheaper is always good. Sometimes the product is just finished. Cheaper is always nice for the customer, but the company needs to benefit so that they can keep maintaining the product. New Windows versions, etc., always take some work. At the moment, I wouldn't switch to another solution because of the money."
- "The only improvement I could think of is it could be cheaper—cheaper is always good."
What is our primary use case?
Veeam Backup & Replication is useful for disaster recovery. Apart from that, it happens now and again that you make a mistake somewhere, and you have to go back to a previous state of a machine.
I work with both on-premise and a mixed environment.
What is most valuable?
One of the most valuable features is the incremental backup. It is, of course, perfect because you have a lot of restore points, but you don't need all the space. The stability is also perfect.
What needs improvement?
The only improvement I could think of is it could be cheaper—cheaper is always good. Sometimes the product is just finished. Cheaper is always nice for the customer, but the company needs to benefit so that they can keep maintaining the product. New Windows versions, etc., always take some work. At the moment, I wouldn't switch to another solution because of the money.
For how long have I used the solution?
I have been using this solution for about four years now.
What do I think about the stability of the solution?
The stability is perfect.
What do I think about the scalability of the solution?
I've never had a problem with scalability. I've got very big environments, but the biggest problem with Backup could be that you need a lot of space and you don't have that with Veeam.
How are customer service and support?
We have contacted technical support a few times and they reacted fine.
Which solution did I use previously and why did I switch?
We switched to Veeam a long time ago because it just works better. We get more consistent backups of our backup software. The previous backups gave us problems and Veeam just doesn't—it just works.
How was the initial setup?
The initial setup is really easy. I don't remember the timeframe because it was too long ago, but with a new product, you always have to do a bit of reading. If I were to implement Veeam in a new network, I would guess I'd be done in the morning, no more than that.
There are two or three people in our organization using this solution. As far as a technical team, you need to be aware of the systems youʻre backing up. If you're backing up SQL service or exchange service, then you need to know about your SQL server, but basic Windows knowledge and knowledge of the applications youʻre backing up are all you need to know.
What about the implementation team?
With this one, we had one side set up by an integrator and the other, I did myself. If you are going to implement it, do a bit of reading yourself or let somebody who knows what they're doing do it for you, or do it together.
What other advice do I have?
I rate Veeam Backup & Replication a nine and a half out of ten. I absolutely recommend Veeam Backup & Replication. I have been looking at a competitor lately and they seem to do the same thing as the vendors, however they were a lot cheaper, but we just couldn't get it to work.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: April 2026
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