We use the solution for backing up software from the computer to the server to VMware.
Directeur service informatique at a comms service provider with 11-50 employees
Easy to install and support
Pros and Cons
- "The solution is easy to install and very stable."
- "The solution is easy to install and very stable."
- "The tech support could be better."
- "The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need to resort to it, we found it to not be good."
What is our primary use case?
What is most valuable?
I am not in the best position to discuss the solution's most valuable features, as I am not the one who is really using it. This is more a question for the high level-three technicians who are doing so.
I know that the solution does not have any issues and that they love it. It is easy to install and very stable. We are really not inconvenienced by it.
What needs improvement?
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need to resort to it, we found it to not be good.
What do I think about the stability of the solution?
The solution is very stable.
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How are customer service and support?
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need to resort to it, we found it to not be good.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
The solution is easy to support once it has been set up.
What's my experience with pricing, setup cost, and licensing?
I am not familiar with the licensing fees.
What other advice do I have?
I do not have any particular advice to impart to others looking to implement the solution.
I rate Veeam Backup & Replication as a nine-point-five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Owner, Professional Services Manager at wguard
Efficient backup, supports all vendors, and helpful documentation
Pros and Cons
- "The most valuable features of Veeam Backup Replication are efficient backup and replication. Additionally, Veeam Backup Replication supports all products and vendors."
- "The most valuable features of Veeam Backup Replication are efficient backup and replication, and it supports all products and vendors."
- "The solution could improve by having more user-friendly dashboards."
- "The price of Veeam Backup Replication has been increasing and my customers are asking why."
What is our primary use case?
We use Veeam Backup Replication for data backup and replication.
We will upgrade to version 11 soon.
What is most valuable?
The most valuable features of Veeam Backup Replication are efficient backup and replication. Additionally, Veeam Backup Replication supports all products and vendors.
What needs improvement?
The solution could improve by having more user-friendly dashboards.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately six years.
What do I think about the stability of the solution?
Veeam Backup Replication is highly stable.
I had a customer that has been in operation for two years without any critical issues.
We do not have plans to increase usage at this time. We use the basic version at this time.
What do I think about the scalability of the solution?
The scalability of the solution is good.
We have five people in my organization that use this solution and support 10 customers.
How are customer service and support?
I am in Turkey and the support is very important for the customer but it should be improved.
Which solution did I use previously and why did I switch?
We have used Commvault previously but the customers cannot use Commvault for backups and replication, it is not included on the Commvault backup software.
Veeam Backup Replication allows both features.
How was the initial setup?
The initial setup of Veeam Backup Replication was straightforward. Step by step, we did not have any problems.
What about the implementation team?
We have five people for maintenance of Veeam Backup Replication.
What's my experience with pricing, setup cost, and licensing?
The price of Veeam Backup Replication has been increasing their price and my customers are asking why. They have CPU-based licenses and a Universal License, the prices should be reduced.
What other advice do I have?
I would advise others that want to implement this solution to check the Veeam website for documentation and follow the information all step by step on how to install it. Everything is available in the documentation about implementation. If someone follows the documentation they will not have a problem with the implementation.
I rate Veeam Backup & Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior System Engineer at a transportation company with 1,001-5,000 employees
Reasonably priced, and is well-integrated
Pros and Cons
- "It serves its intended purpose and it works well."
- "It serves its intended purpose and it works well, it integrates very well, and I believe it is an excellent product for us."
- "We have had problems with some jobs. For example, when we have a VM with a large SQL Database, sometimes we cannot adjust the time for transaction logs to back up and overlap time."
- "We have had problems with some jobs. For example, when we have a VM with a large SQL Database, sometimes we cannot adjust the time for transaction logs to back up and overlap time."
What is our primary use case?
We are running the entire infrastructure on a Veeam host.
What is most valuable?
It serves its intended purpose and it works well. It's good enough for us.
It integrates very well.
I believe it is an excellent product for us. I'm not sure what could be improved.
What needs improvement?
We have had problems with some jobs. For example, when we have a VM with a large SQL Database, sometimes we cannot adjust the time for transaction logs to back up and overlap time.
For how long have I used the solution?
I have been using Veeam Backup & Replication for two years.
What do I think about the stability of the solution?
Veeam Backup Replication is a stable product.
Which solution did I use previously and why did I switch?
I have experience with Sematech, as well as HP.
What's my experience with pricing, setup cost, and licensing?
I don't have an issue with the price of Veeam Backup Replication.
What other advice do I have?
Veeam is a recommended product, but I have no evidence of other products. I have not researched other similar products.
I would rate Veeam Backup & Replication an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at a maritime company with 1,001-5,000 employees
Good integration and instant recovery feature is useful
Pros and Cons
- "One of the most valuable features is the integration. Another good feature is the instant recovery."
- "This solution is very stable and reliable."
- "I think that Veeam could improve some performance issues when the backup itself is restored. I'm also using HPE StoreOnce, which has deduplication, and when I'm trying to test or run backups, it takes a lot of time. I think they could improve the testing for backup copies."
- "I think that Veeam could improve some performance issues when the backup itself is restored."
What is our primary use case?
I primarily use Veeam Backup for VMware backups—I have one physical agent—and replications to SAN. I use it to copy backups to the cloud, as well as for tape backups. I also use it for restoring Azure backups and replicas to ensure that backup is successful.
This solution is deployed on-premises, and we are currently using the latest update.
What is most valuable?
One of the most valuable features is the integration. Another good feature is the instant recovery.
What needs improvement?
I think that Veeam could improve some performance issues when the backup itself is restored. I'm also using HPE StoreOnce, which has deduplication, and when I'm trying to test or run backups, it takes a lot of time. I think they could improve the testing for backup copies.
For how long have I used the solution?
I have been using Veeam Backup for more than five years.
What do I think about the stability of the solution?
This solution is very stable and reliable. I didn't face any issues with Veeam Backup Replication itself—the whole issue was related to issues with the operating system.
What do I think about the scalability of the solution?
This solution is easy to scale.
How are customer service and support?
I have contacted Veeam technical support a few times and was satisfied with the support. I contacted them regarding issues related to the backup copy to cloud and they helped to fix the problem.
How was the initial setup?
The installation was straightforward and we handled it locally.
We have one admin using this application and two IT members working as alternative administrators for any issues if the main admin is not available. So we have a team of three handling maintenance.
What about the implementation team?
We implemented this solution through an in-house team.
What's my experience with pricing, setup cost, and licensing?
The pricing is on the higher side, so I think they have to think about the price. It's a stable product and there was no requirement to keep in touch with the support team, so the renewal license was too expensive.
What other advice do I have?
I rate this solution a ten out of ten, and I would definitely recommend this solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
M S Technical Head at IT Company
Effective protection, scalable, and impressive support
Pros and Cons
- "The initial setup is simple to do in Veeam Backup Replication."
- "The support that we have been receiving has been perfect."
- "Veeam Backup Replication could improve by having more comparably with other hardware with the immutable copy feature."
- "Veeam Backup Replication could improve by having more comparably with other hardware with the immutable copy feature."
What is our primary use case?
We use Veeam Backup Replication to backup our system data.
What needs improvement?
Veeam Backup Replication could improve by having more comparably with other hardware with the immutable copy feature.
For how long have I used the solution?
I have been using Veeam Backup & Replication for approximately three years.
What do I think about the stability of the solution?
Veeam Backup Replication is stable.
What do I think about the scalability of the solution?
I have found Veeam Backup Replication to be scalable.
How are customer service and support?
The support that we have been receiving has been perfect.
How was the initial setup?
The initial setup is simple to do in Veeam Backup Replication.
What's my experience with pricing, setup cost, and licensing?
The single licensing model for the customers is a benefit, it includes many features such as ransomware and other protections.
The price of Veeam Backup Replication is reasonable.
What other advice do I have?
I rate Veeam Backup & Replication a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Consultant at Daniyals Inc
The solution has a straightforward initial setup and comprehensive features, but the Veeam server should have local authentication and not be part of the domain
Pros and Cons
- "The good thing about Veeam is that its initial setup and usage are straightforward."
- "The good thing about Veeam is that its initial setup and usage are straightforward."
- "When in a domain, the virus can easily attack the Veeam server, something which happened to us."
- "When in a domain, the virus can easily attack the Veeam server, something which happened to us."
What is our primary use case?
We use the solution for its basic features, such as storage, backup and restoration.
What is most valuable?
While I have not made use of the disaster recovery option myself, I know it to be pretty good.
What needs improvement?
We encountered a ransomware virus issue, after which we made the environment so that the Veeam server is not in a domain, but a local one, and this helped us resolve the issue. As such, Veeam should state that it's best to have the Veeam server in a non-domain environment, for the preventing of any ransomware issues, with local authentication instead.
When in a domain, the virus can easily attack the Veeam server, something which happened to us. Even our own antivirus solution - whose name I wish to withhold - failed to detect this. Ultimately, we had to go for the Microsoft scanner, which actually helped us to rid ourselves of the virus.
While Veeam does provide the latest patches, it states that it is even fine to have a non-domain environment. It should have that frontline statement that the Veeam server should not be part of a domain for best anti-ransomware practices.
For how long have I used the solution?
I have been using Veeam Backup & Replication for probably around two years.
What do I think about the stability of the solution?
While Veeam does provide the latest patches, it states that it is even fine to have a non-domain environment. It should have that frontline statement that the Veeam server should not be part of a domain for best anti-ransomware practices.
How are customer service and support?
I did not have personal dealings with tech support. One of the IT managers did.
How was the initial setup?
The good thing about Veeam is that its initial setup and usage are straightforward.
What about the implementation team?
The solution is simple and easy and there is no need to be an IT architect to deploy it. This can even be handled by an engineer.
The maintenance of the solution for pulling updates is not a big deal. It's manual. It only involves the operation of Veeam agents to the latest version.
What other advice do I have?
I feel the solution's features to be comprehensive, although I did not make use of all of them.
I rate Veeam Backup & Replication as a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a tech services company with 11-50 employees
Beneficial application awareness, low maintenance, and user-friendly
Pros and Cons
- "The most valuable feature of Veeam Backup Replication is application awareness. Additionally, the solution is user-friendly and it has been working very well."
- "We are satisfied with Veeam Backup Replication, it is a safeguard for our daily work and our environment and it has given us a substantial return on investment."
- "The implementation was straightforward. However, we used an integrator, the process could be easier for us to do it ourselves."
- "The implementation was straightforward. However, we used an integrator, the process could be easier for us to do it ourselves."
What is our primary use case?
We use Veeam Backup Replication for many purposes, such as emails incidents with our users, full email retrieval, or registration. Additionally, I have restored virtual machines, entire working servers, SQL servers.
What is most valuable?
The most valuable feature of Veeam Backup Replication is application awareness. Additionally, the solution is user-friendly and it has been working very well.
For how long have I used the solution?
I have been using Veeam Backup & Replication for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found Veeam Backup Replication scalable.
We have approximately 300 users using the solution.
Which solution did I use previously and why did I switch?
We previously used Symantec Backup Exec. As we moved forward from the physical environment to the virtual environment, we changed products to Veeam Backup Replication. We found that Veeam Backup Replication was the most usable, and fit our companies use case scenario best.
How was the initial setup?
The implementation was straightforward. However, we used an integrator, the process could be easier for us to do it ourselves.
What about the implementation team?
We had a system integrator that implemented the whole solution for us.
The solution does not need a lot of maintenance, the upgraders do not interfere with our systems very much.
What was our ROI?
We are satisfied with Veeam Backup Replication. It is a safeguard for our daily work and our environment. It has given us a substantial return on investment.
What's my experience with pricing, setup cost, and licensing?
We are on an annual license for Veeam Backup Replication. We could expand or upgrade the license for the Office365 features. Next year we might go to a three-year plan for support on license.
What other advice do I have?
In the next year, we will move to Office365 and could use the cloud features. We will upgrade our license and check the new features of Veeam Backup Replication.
I rate Veeam Backup Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager of IT Department at a manufacturing company with 51-200 employees
User-friendly and easy to use, but it takes too long to replicate a virtual machine
Pros and Cons
- "This product is user-friendly. The interface is easy to use."
- "This product is user-friendly."
- "The replication process is very slow. It takes too long to replicate a virtual machine."
- "The replication process is very slow. It takes too long to replicate a virtual machine."
What is our primary use case?
I am using this product in a lab environment and it is primarily for doing replication.
What is most valuable?
This product is user-friendly. The interface is easy to use.
What needs improvement?
I have experienced problems with the backup repository.
The replication process is very slow. It takes too long to replicate a virtual machine.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
I am using this solution in trial mode, as opposed to production. As such, I have not used technical support from Veeam.
What other advice do I have?
I would rate this solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
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