We use Workday for recording payroll in the USA.
Director Talent Acquisition at Giant Eagle
User-friendly, simple setup, and scales well
Pros and Cons
- "The most valuable feature of Workday is the ease of use which is overall user-friendly."
- "Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have."
What is our primary use case?
What is most valuable?
The most valuable feature of Workday is the ease of use which is overall user-friendly.
What needs improvement?
Workday could improve by adding other features, such as messaging to candidates and other recruiting capabilities that other new-age solutions have.
For how long have I used the solution?
I have been using Workday for approximately two years.
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Workday
March 2025

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861,490 professionals have used our research since 2012.
What do I think about the stability of the solution?
There were not many issues with the stability of the solution.
I rate the stability of Workday a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
Our entire workforce of approximately 100,000 people is using the solution.
I rate the scalability of Workday a ten out of ten.
How are customer service and support?
The support is excellent.
I rate the support from Workday a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Workday is simple.
I rate the initial setup of Workday an eight out of ten.
What other advice do I have?
There is no maintenance required for Workday.
I would advise others to use the solution. It is a holistic tool that does not only focus on candidate experience but on team member experience, it is an end-to-end solution.
I rate Workday a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Sales Partner at Aerovias de Mexico, S.A. de C.V.
It's intuitive, so anyone can use it easily without much training
Pros and Cons
- "Workday is highly intuitive from a customer experience perspective. It was effortless for us to understand what to do even though we didn't have any related training. It was easy to use without guidance."
- "I'm not sure they have added this feature yet, but there should be a cellphone version, so we do not need to do it on a laptop. I'd like to log in on a cellphone and have the same features. I'm not sure if that is already available or if it's on the roadmap, but that would be a great feature."
What is our primary use case?
We only used Workday for the APS or the time acquisition model. Only about 30 people used the solution at the bank.
What is most valuable?
Workday is highly intuitive from a customer experience perspective. It was effortless for us to understand what to do even though we didn't have any related training. It was easy to use without guidance.
What needs improvement?
I'm not sure they have added this feature yet, but there should be a cellphone version, so we do not need to do it on a laptop. I'd like to log in on a cellphone and have the same features. I'm not sure if that is already available or if it's on the roadmap, but that would be a great feature.
For how long have I used the solution?
We used Workday when I was working at a bank in my previous role. Currently, I am working at a a local airline in Mexico that doesn't have a CRM. I used Workday for about a year and a half.
What do I think about the stability of the solution?
Workday is stable.
What do I think about the scalability of the solution?
It was already deployed when I joined the company, but the people involved in the deployment process say it is scalable.
How are customer service and support?
I rate Workday support eight out of 10. I only required assistance from Workday a couple of times, but they responded promptly every time.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Workday is straightforward.
What other advice do I have?
I rate Workday eight out of 10. We did not require training to use Workday, but they provide a lot of supporting material that's useful to help everyone embrace the solution. In my experience, there are always some people who are hesitant to work with a solution like this.
The materials are a good way to overcome because you can show them the benefits they would get by embracing this new way of working. Highlight some facts and data about the benefits they would get by implementing a solution like this.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Workday
March 2025

Learn what your peers think about Workday. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
861,490 professionals have used our research since 2012.
Lead automation engineer at Dentsu
Helps manage the calendar, but they could provide a web chatbot feature
Pros and Cons
- "We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews."
- "They could provide a web chatbot feature in the dashboard for Workday."
What is our primary use case?
We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews.
How has it helped my organization?
The platform doesn't help me in decision-making as I have used it only for basic applications, including applying for leaves and managing calendars.
What needs improvement?
They could provide a web chatbot feature in the dashboard for Workday.
For how long have I used the solution?
We have been using Workday for eight or nine years.
What do I think about the stability of the solution?
I rate the product's stability a seven or eight.
What do I think about the scalability of the solution?
We have over 2000 employees in our organization using Workday.
How was the initial setup?
The product can be deployed on the cloud.
What other advice do I have?
I recommend Workday to others and rate it a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Core Solution Delivery Manager at G-Able
Easy to use and flexible configuration
Pros and Cons
- "I like that it's easy to use and flexible."
- "The price could be lower."
What is our primary use case?
I'm using Workday for human capital management (HCM). It helps me with tasks like managing employee records, tracking time and attendance, and processing payroll.
What is most valuable?
I like that it's easy to use and flexible.
What needs improvement?
The price could be lower.
For how long have I used the solution?
I've been using Workday for about three months. I use the latest version of Workday.
What do I think about the stability of the solution?
It's a very stable solution. I would rate the stability a ten on ten.
What do I think about the scalability of the solution?
It is a scalable solution. We have about 1,000 users using this solution in our organization.
How are customer service and support?
I have used customer service and support a few times. They were very helpful.
How was the initial setup?
It's very easy to set up and flexible to configure.
What's my experience with pricing, setup cost, and licensing?
I need to pay for a license. It is expensive.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. I would recommend Workday to other people.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tech support at Melbourne Institute of Technology, Sydney Campus
The tool is useful for storing employee records, but it is not easy to implement
Pros and Cons
- "The product is useful for storing employee records."
- "The product must include payroll features."
What is our primary use case?
We support the tool. There are users who are using Workday. If there's an issue while they are using Workday, we see what's the issue and help them resolve it.
What is most valuable?
The product is useful for storing employee records.
What needs improvement?
The product must include payroll features.
For how long have I used the solution?
I have been using this solution since 2018. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the product’s stability a six out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a six out of ten. Around 30,000 people are using the solution in our organization.
How was the initial setup?
I rate the ease of setup a six out of ten. The product is not easy to implement. It is difficult to understand the setup at first. The tool is not that informative for us to understand the whole picture. The solution is deployed on the cloud. The deployment took us two years.
What about the implementation team?
The number of people required for deployment depends on the project's size. In our case, it was a global deployment. We needed more than 100 people to deploy the product. If it’s for one company, it can be deployed with fewer people.
What other advice do I have?
I have worked with ERP systems. I could recommend the solution to others. However, people must attend training to understand the tool. Overall, I rate the product a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Support
Practice Head at Vyom Labs
A holistic HR solution that needs to be updated with generative UI
Pros and Cons
- "Workday is a holistic HR solution."
- "The solution needs to be updated with generative UI."
What is our primary use case?
We use Workday for employee benefits.
What is most valuable?
Workday is a holistic HR solution.
What needs improvement?
The solution needs to be updated with generative UI.
For how long have I used the solution?
I have been working with the solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Workday is very scalable, and my company has more than 50 users.
How was the initial setup?
Workday's installation is straightforward.
What about the implementation team?
We deployed the product in-house.
What other advice do I have?
I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Human Capital Administrator at a outsourcing company with 10,001+ employees
Worked well for the agents for performance reviews but not for the HR and recruitment teams
Pros and Cons
- "It was more efficient for the agents for their performance reviews, but when it came to HR and the recruitment team, it sometimes worked, and sometimes, it didn't work."
- "There were a lot of issues. There were consistency or accuracy issues with the data we had, and every time we had to pull reports in Workday, it was difficult."
How has it helped my organization?
When I used to work on Workday, some of the info wasn't accurate, and I had to double-check via Sage People. The company that bought us wanted to use their own product. Their product was Workday, and our product was Sage People. They told us that Workday is like Sage People, but something didn't add up. I always used Sage People as a backup tool for Workday.
What is most valuable?
It was more efficient for the agents for their performance reviews, but when it came to HR and the recruitment team, it sometimes worked, and sometimes, it didn't work.
What needs improvement?
There were a lot of issues. There were consistency or accuracy issues with the data we had, and every time we had to pull reports in Workday, it was difficult.
For how long have I used the solution?
I've been using Workday since 2020. It has been around two years. I don't know the version that we had. All I know is that for HR, we've got access to everything, and employees have got access to their payslips, etc.
What do I think about the scalability of the solution?
It was being used by the whole call center with more than 250 agents.
Which solution did I use previously and why did I switch?
When a company bought us, we were still working on Sage People. That's how Workday came to us. If I could choose between Sage People and Workday, I'd go for Sage People. It's the best.
How was the initial setup?
It's straightforward, but you need to know it in order to work on it. You need training on Workday.
What other advice do I have?
To those considering using this solution, I'd advise doing a proper check. Pay attention and ask more questions.
I'd rate Workday a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Application Development Specialist at Accenture
A user-friendly, unifying capital management solution, with little, to no, customization required for use
Pros and Cons
- "We like the fact that this solution is very user-friendly, with a straightforward user interface."
- "We would like to see improvement in the mobile app variant of this solution. The time sheet entry and approval, and the geo-tagging features all need to have their functionality updated, in order to be comparable with other products on the market."
What is our primary use case?
We install this solution for our customers to use, for capital management purposes.
What is most valuable?
We like the fact that this solution is very user-friendly, with a straightforward user interface.
What needs improvement?
We would like to see improvement in the mobile app variant of this solution. The time sheet entry and approval, and the geo-tagging features all need to have their functionality updated, in order to be comparable with other products on the market.
For how long have I used the solution?
We have been working with this solution for three years.
What do I think about the stability of the solution?
We have found this to be a stable solution during our time working with it.
What do I think about the scalability of the solution?
We are informed bu our customers that it is an easily scalable solution.
How was the initial setup?
The initial setup of this solution is very easy, and the deployment will take a maximum of one week to complete.
What other advice do I have?
We would recommend this solution to organizations looking for a unifying product, as there is very little need for customization or development and it is easy to use from implementation.
We would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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