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VP Product at Medint
Real User
Top 20
Reasonable price, easy to install, and works well
Pros and Cons
  • "I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing."
  • "If anything, the updates could be less frequent."

What is our primary use case?

I am using it for virtual meetings.

What is most valuable?

I'm using it only for meetings, and it is good for me. It provides options for remote control and screen sharing.

What needs improvement?

If anything, the updates could be less frequent.

For how long have I used the solution?

I have been using this solution for a couple of years.

Buyer's Guide
Zoom
June 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have about 120 users who are using this solution. We don't have any plans to increase its usage.

How are customer service and support?

We connected with them only once.

Which solution did I use previously and why did I switch?

We used to work with Skype in the past, but we are not using that. This is the solution that we chose. I don't care whether it is Webex, Skype, Meet, or something else, as long as it works and it is stable.

How was the initial setup?

It took me minutes. That's all.

What about the implementation team?

I can install it on my own. There is no need for a technical person.

What's my experience with pricing, setup cost, and licensing?

It is reasonable. It has a monthly license. 

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Craig Kona - PeerSpot reviewer
Chief Information Officer at SYNOVA CONSULTANCT
Real User
Top 5
Quick installation, useful screen sharing, but dashboard could improve
Pros and Cons
  • "The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
  • "Zoom could improve by having more dashboards."

What is our primary use case?

We are using Zoom for meetings.

What is most valuable?

The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online.

What needs improvement?

Zoom could improve by having more dashboards.

For how long have I used the solution?

I have been using Zoom for approximately three years.

What do I think about the stability of the solution?

I have not had any issues with the stability of Zoom.

What do I think about the scalability of the solution?

We have approximately 10 people using the solution at my organization. We plan to increase usage in the next nine months.

How are customer service and support?

I have not contacted the support from Zoom.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams.

How was the initial setup?

The initial setup is very easy, it only takes a few minutes.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Zoom.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom
June 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Clara Chen - PeerSpot reviewer
First Vice President/ Private Banking Manager at Eastwest Bank
Real User
Straightforward setup, stable, but could be more user-friendly
Pros and Cons
  • "Zoom is a stable solution."
  • "Zoom could improve by being more user-friendly."

What is our primary use case?

I am using Zoom for online courses because my professor uses it. I watch my classes on Zoom

I both the Zoom application and I use web-based version.

What needs improvement?

Zoom could improve by being more user-friendly.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is a stable solution.

How are customer service and support?

I have not used the technical support from Zoom.

How was the initial setup?

The initial setup of Zoom is simple, it is similar to any other application.

What about the implementation team?

I did the implementation of Zoom myself.

What other advice do I have?

I rate Zoom a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sachindra S - PeerSpot reviewer
Senior Software Engineer at a tech services company with 10,001+ employees
MSP
Top 10
Good communication, reliable, and easy to download
Pros and Cons
  • "The performance is good."
  • "In the next release, I would like to see better security."

What is our primary use case?

We are service providers. If a client has some of those licenses, they will arrange for a Zoom meeting. We share whatever storage the clients have, but we do not purchase storage.

Zoom is used for video communication.

What is most valuable?

The performance is good. 

We are satisfied with this solution, it's good.

What needs improvement?

Security is required, and I assume that it is already in place. Aside from that, we are not utilizing Zoom's high-end capabilities.

In the next release, I would like to see better security.

For how long have I used the solution?

I have been working with Zoom for three years.

It is dependent on what the client does on their end in terms of deployment.

What do I think about the stability of the solution?

We haven't had any problems with Zoom in our limited use.

What do I think about the scalability of the solution?

We have not had any issues with the scalability of Zoom.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Jaeger, Teams, and Grafana are the tools used in the company for remote monitoring.

We use a variety of operating systems, including Linux, Unix, and Windows.

We also use the network storage for office purposes and I personally use Google Drive, iPhone, and iCloud. 

I don't work with the Enterprise edition; instead, I use the open edition.

How was the initial setup?

It doesn't require installation, we use a link, but sometimes we have to download from the browser. This process is straightforward.

What about the implementation team?

I was able to complete this process myself.

What other advice do I have?

I would recommend Zoom to anyone who is thinking about using it.

I would rate Zoom an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Cagdas Kardas - PeerSpot reviewer
Operations Director at Berlitz
Real User
Great for delivering online language lessons
Pros and Cons
  • "The ability to record our online language lessons is great and helps our students"
  • "Our licensing model prevents us from switching off the meeting recording functionality"

What is our primary use case?

We are a language business, we utilize Zoom to hold virtual meetings with clients and customers, in addition we deliver our online lessons through Zoom. 

What is most valuable?

The features I find most valuable are its simplicity to use and we use the recording functionality within meetings. This helps students who may have missed a lesson for some reason, they can then pick up via the recorded session.

One other key feature for us is the centralized management of Zoom, our administration team finds this very useful. 

What needs improvement?

When we host meetings, all of our meetings are recorded. Some clients request that we do not record the meetings and we have to adhere to that. Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration. In that scenario we have to utilize Google Meet for this type of client. 

What do I think about the stability of the solution?

The Zoom software product is very stable. 

What do I think about the scalability of the solution?

Approximately 70-75 users utilize Zoom within the organization, we can scale licenses up and down to suit our needs.

How was the initial setup?

I find the initial setup of Zoom very easy to follow and install. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1174908 - PeerSpot reviewer
Senior Technical Architect at a computer software company with 1,001-5,000 employees
Real User
High quality video, reliable, and free version available
Pros and Cons
  • "The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
  • "Zoom could improve by extending the one-hour maximum session time in the free version."

What is our primary use case?

We are using Zoom in our organization for customer meetings.

What is most valuable?

The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations.

What needs improvement?

Zoom could improve by extending the one-hour maximum session time in the free version.

For how long have I used the solution?

I have been using Zoom for approximately three months.

What do I think about the stability of the solution?

The stability of Zoom has been good.

What do I think about the scalability of the solution?

Zoom is scalable, we have had meetings with over one hundred plus participants and we did not experience any issues.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Cisco Webex previously.

I have found Cisco Webex to be similar to Zoom in functionality.

How was the initial setup?

The initial implementation is straightforward. It only involves a few clicks.

What about the implementation team?

I did the implementation of Zoom myself.

What's my experience with pricing, setup cost, and licensing?

Zoom has a less expensive subscription than other solutions such as Cisco Webex.

Zoom offers a free and paid version of the solution. The price of Zoom could be less expensive.

What other advice do I have?

This is a good solution compared to others because you are receiving many features at a low cost.

I rate Zoom an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Raphael Haroun  Ikyagh - PeerSpot reviewer
Network Administrator at Letshego
Real User
Top 5Leaderboard
Efficient solution for virtual meetings
Pros and Cons
  • "The video stream is very cool, and it's an efficient solution."
  • "It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."

What is our primary use case?

We use Zoom for virtual meetings. We have 250 people in our company using Zoom.

This is a cloud solution.

What is most valuable?

The video stream is very cool, and it's an efficient solution.

What needs improvement?

It could be more user friendly, like having permission to share documents quickly with other users.

It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency.

For how long have I used the solution?

We have been using this solution since 2019.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

Before using Zoom, we used Cisco Webex. Compared to Microsoft Teams, I see Teams as being very heavy. I see it as a solution that was developed in a rush. It's just too heavy if you don't have the bandwidth. It's not as efficient as Zoom.

Zoom gives you the experience of seeing the other person who you are conversing with, even though the person is remote.

How was the initial setup?

Installation is very easy.

What about the implementation team?

We did the installation ourselves.

What other advice do I have?

I would rate this solution 9 out of 10. 

I recommend this solution. It's very comfortable and easy to use.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Thomas Köppner - PeerSpot reviewer
Thomas KöppnerSolution Consultant at Apptio
Top 5Real User

Zoom meetings, definitively most valuable, but Zoom webinars are also quite good. 

Marcelo Sena - PeerSpot reviewer
Business and Solutions Development Manager at a comms service provider with 201-500 employees
Real User
Fast, easy to set up, and offers meeting recording capabilities
Pros and Cons
  • "The initial setup is easy."
  • "I can't speak to any missing features."

What is our primary use case?

We primarily use the solution for digital meetings. 

What is most valuable?

We usually record the calls, the meetings. It's great for that. The recorded file is very quickly delivered to us.

It's a quick product. It's fast.

It meets my needs. It's good, in general.

The initial setup is easy.

What needs improvement?

I can't speak to any missing features. I just do basic calls and haven't had issues.

For how long have I used the solution?

We've used the solution for a while at this point. We've used it since around the start of the pandemic, or thereabouts.

What do I think about the stability of the solution?

We have found the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

When it comes to having meetings or webinars, it's been scalable. It seems to expand to our needs. We've never had any issues. 

How are customer service and support?

I've never had a problem with any of the technology. Therefore, I haven't had a need to contact technical support. I wouldn't be able to rate their services, having never contacted them.

Which solution did I use previously and why did I switch?

A few times when I have had calls with WebEx. It's not my primary tool. My primary tool is Zoom.

Previously, we had other tools like GoToMeeting.Since the start of the pandemic, we have been using Zoom.

We currently also use Meet alongside Zoom.

How was the initial setup?

The initial setup of the solution is very easy, very straightforward. It's not very complex or difficult. 

What other advice do I have?

I'm just a customer and end-user.

We tend to use the latest version of the solution.

I would recommend the solution. I'd advise users to try it out. It's very good.

I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user