ArcSight Logger Reviews

ArcSight Logger improved operational efficiency by making log collection and fraud investigation more seamless. Users reported decreased operational time and described the tool as cost-effective with a positive return over the past year, especially when addressing enterprise requirements for log management and SIEM. One challenge noted was its expense, with licensing covering only essential servers. Professional services were suggested for effective deployment, further enhancing resource use from the start.

ArcSight Logger pricing is perceived as costly compared to competitors, but its features justify the expense for many. Users suggest preparing for unexpected incidents by acquiring extra licenses. Pricing structures include annual subscriptions, three-year terms, and lifetime licenses, with some preferring the latter to avoid recurring fees. Licensing is considered complex, with setup challenges noted. Despite cost concerns, many find the investment worthwhile for its capabilities, although exploration of alternatives like ArcSight Recon is ongoing.

• "We have a lifetime license, so we don't pay a monthly fee."
• "Pricing is reasonable compared to similar tools on the market. They offer perpetual licenses."
• "I rate the product’s pricing a seven out of ten, where one is inexpensive, and ten is expensive."

Organizations use ArcSight Logger primarily for log management, including data retention, query execution, and incident response. It monitors perimeter defenses, security events, and collects logs for compliance. It manages logs from IT assets, networks, databases, and servers. Additionally, it integrates with SIEM tools and applications for fraud prevention and alert management. Its on-premise deployment is favored for firewall and Windows events, facilitating log archiving and structured long-term storage.

ArcSight Logger support varies; some find it efficient, praising knowledgeable and cooperative teams, while others note delays and lack of reactivity. Users mention the community helping more in emergencies. Technical expertise is sometimes found lacking after company changes. They provide timely responses, yet deployment support and critical log issue handling could improve. Disruptions from personnel shifts occur but are managed. Some rely on partners for enhanced assistance with implementation and configuration challenges.

ArcSight Logger's initial setup can be perceived differently. Some found it straightforward, especially with the appliance version, while others experienced complexity due to multiple components and specific network requirements. Proper training and documentation were key factors in easing the complexity. Deployment time varied, with some installations taking hours and others extending to several weeks. Integrating with existing systems and ensuring data privacy required additional effort, which added to the overall complexity for some users.

ArcSight Logger demonstrates robust scalability for larger organizations, accommodating high volumes of data and users efficiently. However, smaller entities may encounter challenges, requiring specific configurations to enhance performance. Adding connectors and expanding resources positively influence its operations. Organizations needing to integrate extensive infrastructure appreciate its user-friendly licensing model. While the impact on digital transformation is noted, some users experience operational difficulties, conflicting data management, and complex storage requirements. Flexibility appears crucial in optimizing ArcSight Logger in diverse environments.

Users report that ArcSight Logger is generally stable with occasional issues. Some experience stability when using smart connectors, while others note rare problems during upgrades or under heavy loads like DDoS attacks. The system's reliance on Java and console-related concerns prompts some users to suggest further improvements. In most cases, ArcSight Logger is seen as reliable with few crashes and bugs, maintaining functionality across different circumstances. Stability ratings vary, but many rate it positively.