PRTG Network Monitor Reviews

My main use case for PRTG Network Monitor is that I really appreciate the alerting system, allowing me to see when and how long each issue has lasted. The auto-pause for sensors during maintenance windows is awesome, as there are no false alerts till now. Additionally, the built-in SNMP tester tool has saved me multiple times during setups, making PRTG Network Monitor a one-stop monitoring solution for my industry.

Its ability to clone the sensors with all the settings intact is a huge time-saver for me. Apart from that, everything looks positive from my end.

The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient.

SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly.

The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect.

PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.

There could be improvements to PRTG Network Monitor by adding a dark mode instead of white screens all day during the daytime or during the night. Additionally, dashboards can look cluttered on smaller screens, and the UI can feel crowded when there are hundreds of sensors in one group.

Sometimes, SNMP devices need custom OIDs that aren't auto-discovered, which requires additional work. Moreover, sensor names should be renamed manually when cloning, so it would be better if everything were done automatically.

I have been using PRTG Network Monitor for more than two years.

PRTG Network Monitor is absolutely stable.

PRTG Network Monitor's scalability is great. We receive instant customer care support when we are stuck or need assistance understanding the matrices, as they offer 24/7 customer care support.

I rate the customer support for PRTG Network Monitor a 10 because they never charge anything extra for support, resolve our queries 24/7, and follow up if the same issue persists, making regular follow-ups.

Positive

Earlier we were using a different solution called Redwood RMJ, RunMyJobs, to run all our bad jobs, but that was for a different purpose. We did not switch to PRTG Network Monitor; it was our first and foremost go-to product.

Setup was done with the vendor support team and our in-house team.

The total number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people.

I have seen a return on investment with PRTG Network Monitor. The overall number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people. In the first year, the overall return was approximately $7,000, leading to good returns.

Pricing, setup cost, and licensing for PRTG Network Monitor are a bit expensive, but the recurring licensing is not a huge expense. Setup was done with the vendor support team and our in-house team. The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.

We did not evaluate other options; we chose PRTG Network Monitor as our first and only option.

I would advise others looking into using PRTG Network Monitor to consider this product, as it is one of the best IT monitoring tools available, providing proper alerts on time for all critical issues and ensuring a dedicated group of recipients.

Everything with PRTG Network Monitor is running smoothly. We haven't hit any roadblocks, so I'm satisfied with what we have.

On a scale of 1-10, I rate PRTG Network Monitor a 10.

My main use case for PRTG Network Monitor is to create dependencies between sensors, for example, all website check dependencies on internet connectivity. We use it for reduced downtime for our ERP system because I now catch low response times before users log tickets, and for monitoring purposes.

A specific example of how I set up dependencies between sensors is that I can acknowledge alerts and leave comments, which is very useful when working as a team. It helped me avoid downtime when a certificate was about to expire, and I have much better visibility of resource usage across all servers.

PRTG Network Monitor can monitor hardware health, not just network traffic. I caught a fan failure on a server before it caused overheating. The sensors can be paused and resumed without deleting them.

The email integration helps my team stay on top of issues because alerts directly open tickets without manual entry. It also reduced helpdesk load because we fix issues before others notice them.

PRTG Network Monitor has positively impacted my organization by giving me historical logs I used to resolve a vendor dispute about downtime. It helped me detect a backup job that ran during office hours instead of at night, which was slowing down everything. It cut down my troubleshooting time because I can see if the problem is server-side or network-side instantly.

The best features PRTG Network Monitor offers is that I can schedule sensor scans at different intervals, with critical services checking every 30 seconds and less important ones every 10 minutes. The integration with email works flawlessly, and I forward alerts straight to my helpdesk system.

PRTG Network Monitor's ability to monitor SSL certificates saved me from an expired threat incident. The monitoring is more transparent, and my team doesn't need to rely only on me anymore.

PRTG Network Monitor can be improved because the dashboard themes feel outdated. It should be updated to a newer version for the new Gen Z customers. The notification sound options are limited unless customized. Restarting probes after Windows updates is necessary, and there should be some kind of automatic restart. The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.

I have been using PRTG Network Monitor for around two years.

PRTG Network Monitor is stable.

It is doing its best and working to its maximum ability.

The customer support provides 24/7 service and they are very friendly, trying to resolve our issues within one to three working days. For any critical issue, they try to resolve it within 24 hours. Overall, the customer support is very good.

Positive

We did not have any other different solutions. We directly purchased PRTG Network Monitor. We had UC4 Atomic in place in our project, which is now outdated. Now we have completely switched to PRTG Network Monitor, which is solving most of our daily problems. PRTG Network Monitor was our first and foremost priority.

The initial setup of REST sensors needed a trial and error method, but I don't think much improvement is needed for PRTG Network Monitor. Everything is above our standard and doing well in our industry.

Both the vendor and in-house team combined together to set it up. We had almost 20 to 25 employees working on it initially. After setup was complete and monitoring was in place, we only needed five to six employees. The alerting mechanisms have helped us save time and resources, with timely interventions being done by the person on shift for that particular day.

We have seen a return on investment. The implementation reduced our employee resources from 20-25 to 5-6 employees. Money and time are saved because of the alerting mechanisms. For any critical failures, we get alert notifications, and timely intervention is done by the person on shift. In all circumstances, it is a win-win situation for us.

The pricing was higher at the beginning, but the recurring licensing cost is affordable and reasonable. Overall, the pricing, setup cost, and licensing is fair for our industry. They have quoted us a very good price.

We did not have any other different solutions. We directly purchased PRTG Network Monitor. We had UC4 Atomic in place in our project, which is now outdated. Now we have completely switched to PRTG Network Monitor, which is solving most of our daily problems. PRTG Network Monitor was our first and foremost priority.

PRTG Network Monitor allows monitoring anything from small businesses to large enterprises. For larger installations, performance can be optimized by using core servers. This is the best product if you are monitoring up to 200 to 300 sensors. For larger companies, there are paid services available where you can monitor a large number of devices.

I have rated PRTG Network Monitor a ten out of ten based on my experiences.

We use PRTG Network Monitor for our network monitoring and server monitoring, and it helps us significantly during downtime activity by providing all the alerts we need.

During a major incident six months ago, when our alerts were screaming around 2:00 AM, PRTG Network Monitor made a difference when a cascade of our core switches and servers went critical. Instead of waking up to a flood of emails and calls at around 6:00 or 7:00 AM, we implemented PRTG Network Monitor, and since then, it has been working very smoothly, allowing us to do our jobs peacefully.

Our implementation of PRTG Network Monitor is on a public cloud.

The first and foremost feature I appreciate about PRTG Network Monitor is that you implement it and forget it, requiring no maintenance. After deploying the core servers and using the auto-discovery feature, it had most of our network mapped out within an hour, making it very easy to set up and forget.

With PRTG Network Monitor, I didn't need to spend weeks determining if a server was up or if a switch port was saturated, which means going from blind to having visibility in a single day is fantastic.

The dashboards in PRTG Network Monitor are very good. The dashboard and UI are engaging, making it suitable not only for experienced users but also for beginners who are new to the tool.

PRTG Network Monitor has positively impacted our organization by saving us a significant amount of money. During maintenance windows or patching, we used to receive false alerts, but since implementing PRTG, it has saved us thousands of dollars and has become a boon for us by providing convenience and being time and cost-saving.

We have easily saved tens of thousands of dollars since using PRTG Network Monitor.

There is always room for improvement in PRTG Network Monitor. Although the reporting module is functional, I feel it is a bit clunky compared to the rest of the interface, and it would benefit from being polished for future use.

While PRTG Network Monitor is priceless, the interface could be more refined and engaging.

The pricing for PRTG Network Monitor could be decreased a bit so smaller organizations can afford it, though larger organizations can definitely manage it since it saves them significant money.

I have been using PRTG Network Monitor for more than two years.

PRTG Network Monitor is very stable and requires low maintenance; once you set it up, you can forget it, and it keeps running.

PRTG Network Monitor is very much scalable; it can handle growing demands as well as the growing number of sensors, and you just need to pay extra for that.

The support for PRTG Network Monitor is excellent, and I usually receive a quick reply from the team, so I don't have any concerns in that area.

I had raised a ticket a long time ago for PRTG Network Monitor, and we received a very quick response when it was a production issue and a server was down, demonstrating that the customer support is excellent.

Positive

I did not use a different solution before PRTG Network Monitor.

PRTG Network Monitor is the all-in-one monitoring tool, so you don't require any separate tools for this.

I have not evaluated other options before choosing PRTG Network Monitor; I started directly with it.

My advice to others looking into using PRTG Network Monitor is to definitely implement it without overthinking, as it provides auto-discovery and monitors core network devices, servers, and critical links. I rate PRTG Network Monitor 10 out of 10.

I was using PRTG Network Monitor to monitor real-time servers.

When I use PRTG Network Monitor, it shows which servers go down or crash, displaying real-time reports and related information. We have configured PRTG Network Monitor to trigger an alert if any sensor or server goes down for more than five minutes. PRTG Network Monitor shows cause and effect clearly. For example, when our internet link failed, it displayed which dependent services were impacted. The feature in PRTG Network Monitor improved communication within my team since everyone can see the same dashboard. It saves me from constant manual checks as everything I care about is automatically tracked. PRTG Network Monitor has positively impacted my organization because it shows cause and effect clearly. We can see the real-time dashboard and take immediate action based on that. PRTG Network Monitor helped us detect the failing RAID controller before it completely collapsed, allowing us to avoid potential data loss.

There are some vendor-specific sensors in PRTG Network Monitor, particularly for older hardware, that don't always provide consistent results. That could be improved. The dark mode theme in PRTG Network Monitor could be more polished, especially since it is frequently used in the NOC. When editing multiple sensors simultaneously, the UI feels slower. This aspect could be improved.

I used PRTG Network Monitor in my previous organization for around two years.

PRTG Network Monitor is exceptionally stable.

PRTG Network Monitor is flexible regarding notifications, making it good for scalability.

PRTG Network Monitor is an excellent choice, and its functionality is very defined according to requirements. On a scale of 1-10, I rate PRTG Network Monitor a 9.

My main use case for PRTG Network Monitor is that it provides all-in-one monitoring. We don't need separate tools for monitoring servers, networks, and apps as all monitoring can be covered in one tool. Additionally, it provides custom sensors and scripts, which is very useful in my case where I wrote a small PowerShell script to check a specific log file and integrate it easily.

The best features PRTG Network Monitor offers include the alerting sensor and excellent reporting and visualization. The dashboards are neat and clean, and can be shared with management. The historical graphs, such as bandwidth spikes and disk growth, are very easily spotted.

The alerting sensor has helped significantly; for instance, during maintenance windows if our server is down, it helps to capture and count false alerts and only sends crucial and important alerts. This makes it very easy to differentiate between false alerts and actual alerts, which helps save time for both management and those involved with patching activities.

The dashboards are very clean and unique. It is very scalable, and the pricing is also very good, which makes this software outstanding compared to others.

PRTG Network Monitor has positively impacted my organization. Before PRTG Network Monitor, it was very difficult to monitor a wide variety of sensors. Since implementing PRTG Network Monitor, which supports numerous sensor types and protocols, it has become much easier for us to monitor servers, virtual systems, and cloud services to some extent.

PRTG Network Monitor provides a free version which supports up to a certain number of sensors, but that is useful only for small deployments or trial use. If PRTG Network Monitor could reconsider the pricing structure to make it more accessible to everyone, it would become a more stable product in the market for the future.

I don't feel it has any disadvantages apart from pricing.

I have been using PRTG Network Monitor for more than a year, and I continuously monitor the servers, monitoring devices, and application availability.

PRTG Network Monitor is very stable.

PRTG Network Monitor is very scalable. It provides support for numerous sensors. When the sensor count grows large, performance can degrade, but managing many sensors is made easy with PRTG Network Monitor.

Customer support for PRTG Network Monitor is very good, and we can reach out to support as needed. They provide us with service when required.

Neutral

I was not using any other solution before.

Setting up PRTG Network Monitor is very straightforward, and you don't require hardcore networking knowledge to manage it.

It is very stable and requires low maintenance. After completing the setup, which is very easy, you don't need any interference as it keeps running. I rarely have to restart or fix anything unless I add a new device.

I don't have the metrics regarding return on investment. The license team might have that information, but currently I don't have access to these metrics.

I have not evaluated other options before choosing PRTG Network Monitor.

I would advise others looking into using PRTG Network Monitor that if you want advanced analytics features and a clean UI, then you should switch to PRTG Network Monitor. It also provides wonderful customer support, making it very beneficial for users.

I have covered all points from my user experience.

On a scale of 1-10, I rate PRTG Network Monitor a 10.

My main use case for PRTG Network Monitor is for history data comparison so that I can use it to show server performance and how the performance is trending.

One specific example of how I use PRTG Network Monitor for this purpose is by copying the entire device groups with their sensors' names, which has saved me a lot of time.

I can log changes right inside of PRTG Network Monitor.

PRTG Network Monitor offers valuable features that save a lot of time as the reports are automatically available.

These reports help me in my day-to-day work, and I rely on them because they provide proof during escalation, with exact downtime logs and related information.

PRTG Network Monitor has positively impacted my organization as the hourly basis has been reduced, making a significant impact.

The impact is evident as it has saved a lot of time for my team, and monitoring has been top-notch.

PRTG Network Monitor can be improved as there is a lot of manual cleanup needed, which could be reduced.

Some auto-discovered sensors may take time to configure, which needs improvement.

I have been using PRTG Network Monitor for more than two years.

In my experience, PRTG Network Monitor is stable.

PRTG Network Monitor's scalability can handle growth and increased demands easily.

I haven't personally interacted with customer support, but I have heard it has been good.

Positive

I did not previously use a different solution before PRTG Network Monitor as I started with PRTG Network Monitor only.

I did not face any challenges with the setup process or licensing.

I have seen a return on investment with PRTG Network Monitor as it has saved a lot of time, and its monitoring has reduced manpower requirements, which has been helpful.

My experience with pricing, setup cost, and licensing for PRTG Network Monitor is that it is reasonable.

I did not evaluate other options before choosing PRTG Network Monitor because my organization was already using this solution.

My advice to others looking into using PRTG Network Monitor is to use it in an efficient way, as efficient usage can save a significant amount of time. On a scale of one to ten, I rate PRTG Network Monitor an eight out of ten.

I use PRTG Network Monitor for network monitoring, specifically monitoring the capacity of the WAN connections.

PRTG Network Monitor is perhaps the most accurate tool we have used to monitor the capacity of the WAN connection.

Real-time notifications in PRTG Network Monitor are effective in reducing response time; it's a very good product on this point.

The reporting capabilities in PRTG Network Monitor are good. Both built-in reporting and notification features are good for us, and we are utilizing these features, which are satisfying us.

Customization is not the biggest advantage of PRTG Network Monitor, though it remains the most accurate tool.

Customization options are limited when creating a dashboard with specific needs.

The most significant disadvantage of PRTG Network Monitor is that the dashboard for NetFlow is not user-friendly at all.

The dashboard for NetFlow in PRTG Network Monitor presents data in a complex way, making it difficult to extract the information needed.

I have been using PRTG Network Monitor for almost 10 years now. While I don't remember the exact start date, it has been a long time.

PRTG Network Monitor is a completely stable product. We haven't needed vendor support for the last three years, which demonstrates the product's stability.

PRTG Network Monitor is easy to scale up and scale out, making it a scalable solution.

I have not worked with similar tools for network monitoring; we have retired all other tools except PRTG Network Monitor.

The installation of PRTG Network Monitor is very easy.

We see ROI with PRTG Network Monitor through indirect cost savings. It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.

PRTG Network Monitor remains affordable until now.

I decided to stay with PRTG Network Monitor because Cisco Prime has been retired from the vendor and is no longer supported. There is no business need for WhatsUp since we don't require map monitoring anymore. Additionally, we are working with SD-WAN technology, which provides more monitoring capability within the solution itself, reducing the need for external tools.

I am just a user of PRTG Network Monitor. On a scale of 1-10, I rate this solution a 7.

I started as an administrator and was also part of installing the system at another company, so I have experience as both a customer and a consultant. I am a partial integrator of PRTG Network Monitor. I use an alerting system.

The most advantageous aspect of PRTG Network Monitor is that you can start quite fast because there are many sensors you can use, and it's ready to use. You can rapidly monitor all the network of the company because it has a discovery function that enables you to find numerous devices in your network and start working with it immediately by pushing one button.

I am satisfied with the alerting system because it has multiple options available. You can use email alerts or push notifications on your cell phone, as well as SMS short text messages on your cell phone, and they also have a desktop program where you can see alerts immediately.

PRTG Network Monitor is quite easy to install. You simply need to install the program on a Windows environment.

PRTG Network Monitor definitely has room for improvement. They need to change their strategies because it has become relatively expensive compared to what it used to be. They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades. Now it's a subscription model where you need to subscribe for at least three years, and it has become quite expensive, with a rise of more than 100%.

I have been working with PRTG Network Monitor technology for almost two years.

I am using the Auto-Discovery function of PRTG Network Monitor sometimes. It is quite effective, but it's just a good start. If you are trying to monitor some new environment or a new network, you can add a new network in your company and use the discovery function to find all the devices in the network and start resolving them afterward.

It's stable if set up correctly because in the beginning there could be many alerts that are not very important, but if you set it up properly, it's really stable.

PRTG Network Monitor is really scalable because you have one core server that typically requires one license, and you can install multiple probes. There are no limitations regarding the number of probes; you can install them in each network, even if they are not connected, and it works.

They have good web pages with extensive information about the product and potential issues. I actually haven't had to contact them for support.

Positive

I have only experience with PRTG Network Monitor and have not used any competitors.

PRTG Network Monitor is quite easy to install. You simply need to install the program on a Windows environment.

As a technician, I don't have specific ROI information. However, it is really helpful and definitely saves us money because we can find issues in our network before they become big problems.

With PRTG Network Monitor, you can monitor devices such as servers, switches, routers, and other active units on the network. It's focused on monitoring computer networks and many other aspects.

My experience with PRTG Network Monitor is mainly in the network environment, including virtualization with VMware.

I am using mainly SNMP technology which offers some customizations, though it's quite limited. I have tried some script-based sensors, which have been quite helpful.

On a scale of 1-10, I rate PRTG Network Monitor an 8.

We use PRTG Network Monitor to monitor our sensors. We created a dashboard for our particular sensors which is critical, and those sensors show in the same dashboard. Whenever they do fail, it shows in red.

PRTG Network Monitor offers a single-pane dashboard where we can monitor all the servers on one single screen. We can monitor all the servers with a single eye, which helps our team to detect a failed server quickly. Earlier we used to monitor those servers manually one after each, but now we can monitor those servers in a single dashboard easily. This saves our team time checking each server manually, which in turn also reduces downtime.

The reporting features look very technical and that can be improved. If they can change the report so everyone can understand it, that would be helpful.

I have been working in this field for about a decade, more than 10 years.

I have not experienced any stability issues.

I have not experienced any scalability issues.

As of now, we have not required any support to date.

I am not certain which previous solutions were used, as that is taken care of by the administrator team.

I believe the team evaluated some options, including Splunk.

I recommend that others can definitely go with PRTG Network Monitor for monitoring their sensors or servers. I would rate this product 9 out of 10.

My main use case for PRTG Network Monitor is monitoring the real-time server dashboard and dashboards.

When there are multiple servers running at the same time, PRTG Network Monitor helps to monitor them on the same dashboard.

PRTG Network Monitor helped prevent incidents by creating an alert to the DL when servers go down, notifying me before it became a bigger problem.

In my experience, the best features PRTG Network Monitor offers include its capability for real-time monitoring, which helps significantly.

Regarding real-time monitoring, both the dashboard and alert system stand out as especially helpful.

The user interface of PRTG Network Monitor is good for all users.

PRTG Network Monitor has positively impacted my organization by saving time for the team to watch the server manually.

PRTG Network Monitor can be improved; I think the theme needs enhancement.

The dark theme specifically needs improvement.

They need to address the slowness issue that sometimes occurs with PRTG Network Monitor.

I have been working in my current field for five plus years.

PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.

PRTG Network Monitor's scalability is good; it can handle growth easily if I add more servers or devices.

The customer support for PRTG Network Monitor is something I have yet to connect with, but based on experience, it is good.

Positive

I am not sure if I previously used a different solution before PRTG Network Monitor.

I am not sure which cloud provider we use for our private cloud setup; it is taken care of by the admin team.

My company has a business relationship with this vendor as a customer only.

I have seen a return on investment from using PRTG Network Monitor, as using automation helps to save money.

Regarding pricing, setup cost, and licensing for PRTG Network Monitor, that is something I am not sure about.

Before choosing PRTG Network Monitor, company management decides those things regarding evaluating other options.

I can recommend PRTG Network Monitor to others looking into using it. On a scale of one to ten, I rate PRTG Network Monitor a nine out of ten.