Zoom Reviews

Users experienced a boost in ROI with Zoom by minimizing travel and office costs. Efficiency was enhanced through remote meetings, storage for sharing information, and cost-effective pricing. Zoom's flexibility and seamless integration supported business operations globally, facilitating meetings from any location, reducing travel expenses, and enabling participation without physical presence. Zoom was recognized for its time-saving attributes, optimizing collaboration during the pandemic, and supporting virtual business ecosystems worldwide.

Zoom offers competitive pricing, with a free version including a 40-minute limit for group meetings. Licensing varies based on team size, with annual subscriptions typically around $150 to $300. Monthly and yearly plans are available, and prices can be affected by add-ons like toll-free dial-in capabilities. Businesses often find Zoom cost-effective compared to competitors like Microsoft Teams, though some express a desire for more mid-tier pricing options to accommodate varying needs.

• "The solution is affordable."
• "For personal use, I use the free version of Zoom, so I haven't paid anything."
• "The tool's paid version is not that expensive. You need to pay 150 USD per year."

Users primarily utilize Zoom for virtual meetings, video conferencing, and communication with clients, colleagues, and partners. It facilitates remote work, customer meetings, team collaborations, webinars, and online classes. Businesses, educators, and professionals find the platform valuable for client consultations, presentations, training sessions, and daily communication. Additionally, Zoom offers screen sharing, recording, and chat features, enhancing interaction and efficiency for various purposes like personal events, international communication, and large-scale conferences.

Many users find Zoom relatively easy to use, often resolving issues via internal IT teams or online resources. Some report good experiences with customer service and responsive support when needed, particularly via chat or email. However, a few users note dissatisfaction, mentioning disjointed support and insufficient localization. Overall, most do not frequently contact technical support due to the platform's straightforward nature and the availability of alternative resources for problem-solving.

Initial setup for Zoom is widely regarded as easy and straightforward. Users find installation simple, taking only a few minutes for both individual and organizational contexts. Despite some finding it initially non-intuitive or needing time for training, it generally requires minimal technical expertise. Many praise its plug-and-play nature and quick deployment, often accomplished with just a few clicks or by accessing via a browser, making it accessible even for non-tech-savvy users.

Zoom is widely considered scalable, with many users in various organizations utilizing it for both small and large meetings. It supports thousands of participants without major issues. Some organizations have successfully conducted webinars, while others manage daily communication with a significant number of users. Scalability depends on licensing and user management, with features like link sharing aiding in accessibility. Despite occasional challenges in large meetings, most users find it adaptable to their expanding needs.

Zoom is consistently recognized for its stability, with many users rating it highly and noting its reliability in both small and large meetings. Connectivity issues are often attributed to user network problems rather than the platform itself. There are occasional concerns with audio and video, but these are generally minor. Most users are satisfied with its performance, praising it for being stable compared to other conferencing tools. Stability ratings often fall between eight and ten out of ten.