Arcserve UDP Reviews

Most of the use cases associated with Arcserve UDP are related to virtual machine backup, for which we use it sometimes, though it is not the fastest one. Arcserve UDP is mostly used as a backup in SAP HANA. Even now, since Arcserve can't trigger the backup from the console, we decided to replace it with Commvault in our company. Still, in our company, we use Arcserve UDP for a few customers for virtual machine backup, as it works perfectly fine with no issues.

The best feature of the product is its simple environment, making it simple for users to take care of the configuration part. In our company, though we have found a few issues with Arcserve UDP, most of them crop up from the lack of features provided in the solution.

There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement.

Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.

I have been using Arcserve UDP since 2015. My company has a partnership with Arcserve.

It is a very stable solution.

It is a scalable solution.

I can say that more than fifty of my company's customers in Sri Lanka use Arcserve UDP.

Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's technical support operated from India, there were some issues in connection with the support provided for Arcserve UDP 6.5, which I believe stemmed from the lack of product knowledge. Nowadays, I feel that Arcserve has fixed the issues related to the operations of its technical support team.

The initial setup of the solution is very easy since it is easy to configure, making everything fine.

The solution is deployed on an on-premises model.

The pricing of the product can be considered to be reasonable enough for the Asian region.

My company chose Arcserve UDP or other products in the market since it is simple to use.

Arcserve UDP can be used in a simple environment in most cases. I have a technical background, but I can say that Arcserve doesn't have any proper videos for its new users. If you want to install Veeam, there are plenty of videos related to how to install Veeam. If I want to add a data store or some ESXi in Arcserve, I can't find any videos to help me with the same on YouTube. In general, there are no online materials for learning about the product, which might not be helpful for the implementation engineers, but in our company, we need some straightforward online video materials about the product to help us with our pre-sales.

I rate the overall product a seven out of ten.

We have a customer who is into manufacturing. They have multiple plants and a central server for backup. It’s a hybrid environment. It is a traditional enterprise backup software.

We have upgraded our customer’s product to the latest version. Our customers have been using it for the last six to seven years. Our customers are happy with the product’s functionality.

The product is not user-friendly. Younger users prefer tools that are very intuitive and more graphical. The users operating the system must be trained properly. It is not a plug-and-play solution. It will be really useful if the solution provides disaster recovery features.

I have been using the solution for 30 years.

The solution’s stability is good. I rate it an eight and a half or nine out of ten.

We had no issues with the tool’s scalability. I rate it an eight and a half or nine out of ten. I recommend the solution for enterprises.

The technical support takes time to respond. I believe it is because the team has less resources. However, the solution they provide is comprehensive. I rate the technical support around seven to eight out of ten.

Neutral

Both Acronis and Arcserve UDP are good solutions. We sell Acronis to people who need applications on the cloud. For Arcserve UDP, we target hybrid and on-premise users. We don't have much experience with Acronis.

The setup is not complex, but it could be better. Many organizations provide intuitive interfaces that are more friendlier. Some companies are on the cloud, but larger companies still have their servers on-premise. For newer applications, organizations move to the cloud.

I rate the product’s pricing a six out of ten. The solution is not very expensive, but it is not cheap. Commvault and Veritas are more expensive. Arcserve UDP is moderately priced.

Overall, I rate the tool an eight out of ten.

We are using Arcserve UDP to backing ups nine sites in India. However, we do not directly back up user data.

The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging.

The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear. 

When we access the source panel, we can view the scheduling and destination panels. To select source files or folders, we use the source panel. However, if we unintentionally uncheck a folder, we won't receive a notification. Similarly, if we mistakenly check a folder, we won't be notified, leaving room for errors. The green tick box must be checked to proceed.

There is room to improve the security of the solution and it would be helpful to provide training for the end users. Other vendors provide training to the end user which is helpful.

I have been using Arcserve UDP for approximately two months and my team has used it for more than five years.

We did not have any critical issues with the stability of the solution.

I rate the stability of Arcserve UDP an eight out of ten.

We have approximately 500 to 2,000 IT specialists users using this solution.

The scalability could improve. Hyperscaling is not good or easy to do.

I rate the scalability of Arcserve UDP a seven out of ten.

Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided is satisfactory, but there's still room for improvement. The support team could be more prompt, and the documentation provided could be more detailed.

I rate the support from Arcserve UDP a seven out of ten.

Neutral

We are using Veeam Backup at the same time as Arcserve UDP and Veeam Backup is more specialized in VMware and cloud backups.

Arcserve UDP is deployed on Windows machines, and during installation, it may crash, causing an impact on the servers. These factors may also contribute to an increase in installation time. The overall implementation was easier than other solutions.

The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.

We are moving to Commvault in the near future because we have a lot of VMware environments. Additionally, we will be using Linux instead of Microsoft Windows because it has fewer crashes and is more secure.

One administrator can handle the maintenance of the solution.

I would recommend the on-premise version of the solution.

I rate Arcserve UDP an eight out of ten.

I like the tool's speed. 

We have to use a Microsoft hypervisor for installation which is expensive. 

I have been working with the product for one year. 

Arcserve UDP is stable. 

Arcserve UDP's support is good and attends cases within two hours. They are the best. 

Positive

We can deploy the solution in a VMware environment within two to three days. However, a Microsoft hypervisor environment's deployment takes 15 days to complete. You need two resources to complete the process. 

I rate the product a ten out of ten. 

Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy. 

I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those. 

I am satisfied with the tool's stability and rate it a nine out of ten. 

I rate Arcserve UDP's scalability a seven out of ten. My company has 50-100 users for the product. 

I rate Arcserve UDP's installation an eight out of ten. The tool's deployment is not difficult if documentation is provided. For the inexperienced, the tool's deployment can take around 15-20 minutes to complete. 

I rate the product an eight out of ten. 

We use the solution as backup software for our clients' on-premises servers.

The solution's most valuable features are backup, recovery, and cloud computing. We can extract the recovery details and then boot up the server. Another best feature is the ease of configuration.

Firstly, the application takes much time to verify and consolidate images for backups. The process could be faster in comparison to other backup solutions. Secondly, the troubleshooting part needs improvement as well. Presently, one needs to plug into the computer and then extract the logs in case of a problem.

I have been using the solution for three years.

It could be a more stable solution in terms of cloud usage. As for a cloud server, the controller of the physical server needs to be present for the backup running.

It is a scalable solution. We have at most ten solution users at the moment.

The technical support team needs to be faster in their responses. I have raised tickets four to five times about the upgrades, the user panel, and unknown backup issues. They take a lot of time to resolve the query. It's very time-consuming.

The initial setup is straightforward. All you need to do is protect the computer online and then the whole server, which you will save as the backup store after setting up the networking and the local admin, where ShadowProtect will use it virtually. After that, authenticate to the backup store, then install it.

In comparison to other vendors, it is a low-cost solution. The licensing cost is easily adjustable based on the number of computers subscribing to the solution.

I recommend the solution to others. If you want an entry-level backup for your on-premises servers, it is a suitable solution. I rate it a seven out of ten.

The solution is used for image backup and recovery.

The ease of use is the best feature of the product.

The price point is quite good. 

Troubleshooting is easy. I've never had critical issues and have been able to deal with the product on my own. 

I don't have any notes for improvement. It's just a general tool. 

Licensing can be quite difficult. 

I've used the solution for a while. I've used it for many years. 

I only have 20 to 25 customers using the solution. 

I've never used the technical support services of the product. I can't say how helpful or responsive they would be. They have been responsive and knowledgeable about licensing questions. However, I've never used them for critical issues. 

Positive

I simply buy their product and install it, typically for clients. 

I am able to handle the installation myself. 

The solution is cumbersome in terms of licensing. 

I'm a reseller and independent consultant. 

I'd rate the solution nine out of ten.

I am in this case studying and taking courses, lessons, and laboratories with ArcSoft since I am on a learning path to be able to handle pre-sales with ArcSoft.

ArcSoft can be used in different scenarios. For example, there exists a specific certification for financial companies. It's possible to apply two ArcSoft solutions with replication with different sites and of course to configure it for disaster recovery, too.

Overall, it's a good product.

The licensing is very good. We're happy it has cloud capabilities. 

It offers a different use method. You can use it on the cloud or buy an ArcSoft appliance. 

The duplication is useful. ArcSoft achieves better duplication levels than Veeam, for example. The performance is much better.

The management is very easy as it has a very good interface. It's simple to configure.

The pricing is fair and reasonable. 

It's simple to set up.

It is complicated for me to discuss features to improve since I don't use it regularly or don't check all products within the ArcSoft portfolio. They could work on their marketing approach. I don't see many people leveraging it. Veeam seems to have better marketing distribution and communication across different types of social media and you just don't see this solution anywhere.

I've used this solution for one to two years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.

Positive

In the past, I have used Veeam. I find this solution to be better.

The initial setup is very easy. I'd rate the ease of implementation nine out of ten. You only need one person to deploy the solution. If you need to work on allocating data center appliances, two or three people might be needed. Technical knowledge of the solution and some knowledge of the data center equipment is necessary.

The pricing is competitive. I'd rate the affordability of the product nine out of ten.

We are partners. 

Currently, I am in training mode in relation to this product.

So far, I like the solution. It's very good and has string capacity for data and information.

I'd rate it eight out of ten. 

Our customers use Arcserve UDP for backup and recovery. Our customers are schools, universities, banks, finance and insurance sectors.

Customers do not like when there is a price increase, but it is understandable as everything in the economy is getting more expensive. Customers eventually get comfortable with the increased price and stop complaining.

We have been using this solution for three years and are using the latest version. We provide a license link to our partner, and the partner gives it to the customers to install.

The solution is stable. We have not heard any issues or complaints from customers installing it.

The scalability is great and better than the competitors. In addition, it takes just a few hours to install.

The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or Arcserve directly deals with the problem. The technical support is very fast. I rate the technical support a ten out of ten.

The initial setup was complex, but with the help of our IT and engineering staff, it was quite straightforward. Compared to other solutions, the setup of Arcserve UDP is fast. Someone new to the solution can take tutorials and training.

The ROI is very good because of the speed of the backup. So our IT staff don't waste time doing unnecessary work. They can set up and focus on other tasks. I rate the ROI a ten out of ten.

I rate the pricing a six out of ten. Arcserve UDP is not cheap but is also not the most expensive.

I rate this solution an eight out of ten.

I am using StorageCraft ShadowProtect on servers and desktop computers.

The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast.

StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast.

I have been using StorageCraft ShadowProtect for approximately seven years.

The stability of StorageCraft ShadowProtect is good.

We are using the solution on a daily basis.

StorageCraft ShadowProtect is scalable, it can be expanded.

For larger enterprises, Veeam or Nakivo is best because of the centralized console.

We have not had issues that we needed to contact support.

I have previously used Nakivo and Veeam backup solutions. The main differences between StorageCraft ShadowProtect and the other two are in StorageCraft ShadowProtect we do not have a centralized console for backups of desktops, servers, or virtual servers.

The initial setup of StorageCraft ShadowProtect is simple and can be done in five minutes.

I rate the setup of StorageCraft ShadowProtect a five out of five.

We did the implementation of the StorageCraft ShadowProtect in-house.

The solution does not require a lot of maintenance, but we have two people that can do the maintenance. We update it approximately twice annually.

The price of StorageCraft ShadowProtect is competitive in the market.

I recommend StorageCraft ShadowProtect to others because it's a very fast backup solution, quick one-file recovery, and the price is reasonable. However, for people who need backup servers and desktops, there is not a central console, it has to be done separately.

I rate StorageCraft ShadowProtect a nine out of ten.