Arcserve UDP Reviews

We use the solution as backup software for our clients' on-premises servers.

The solution's most valuable features are backup, recovery, and cloud computing. We can extract the recovery details and then boot up the server. Another best feature is the ease of configuration.

Firstly, the application takes much time to verify and consolidate images for backups. The process could be faster in comparison to other backup solutions. Secondly, the troubleshooting part needs improvement as well. Presently, one needs to plug into the computer and then extract the logs in case of a problem.

I have been using the solution for three years.

It could be a more stable solution in terms of cloud usage. As for a cloud server, the controller of the physical server needs to be present for the backup running.

It is a scalable solution. We have at most ten solution users at the moment.

The technical support team needs to be faster in their responses. I have raised tickets four to five times about the upgrades, the user panel, and unknown backup issues. They take a lot of time to resolve the query. It's very time-consuming.

The initial setup is straightforward. All you need to do is protect the computer online and then the whole server, which you will save as the backup store after setting up the networking and the local admin, where ShadowProtect will use it virtually. After that, authenticate to the backup store, then install it.

In comparison to other vendors, it is a low-cost solution. The licensing cost is easily adjustable based on the number of computers subscribing to the solution.

I recommend the solution to others. If you want an entry-level backup for your on-premises servers, it is a suitable solution. I rate it a seven out of ten.

The solution is used as an on-premises infrastructure backup solution, so we can take the backups of the servers, storage servers, file servers and endpoints, and the virtualization layer.

Global deduplication is the best feature of this solution. The solution is also open for the BMR recovery for any point of failure with bare-metal hardware, like any other OEM, we can restore all the data.

What I have noticed is that UDP can support some test versions of the OS like Linux 6.0 and macOS also 10.0, and 12.0, but sometimes with customers that are using older infrastructure, the UDP doesn't support the infrastructure. It's very challenging for the deployment aspect. The solution can improve by allowing older versions to support the latest version of the OS.

I would like to have the three licenses for Arcserve appliance, Arcserve Cloud, and Arcserve UDP bundled into one license.

I have been using the solution for eight years.

The solution is stable.

The solution is scalable and can be integrated with AWS and other cloud platforms. The solution also supports older cloud types so BC to DR replication as a secondary option is also possible.

The technical support is excellent.

Positive

The initial setup is extremely easy. The deployment took half a day.

The implementation is completed by our organization for our clients.

The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375. The solution licensing is not cheap but I would say it's reasonable compared to other solutions.

I give the solution ten out of ten. 

This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products.

We are the system integrators for our clients, so we design the solution as per the customer's requirements.

We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements.

I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes.

I recommend this solution.

I am using the tool for backup, replication, and Instant VMs.

The product provides instant and virtual standbys.

The time to backup servers that sit in DMZ must be improved.

I have been using the solution for ten years.

I rate the product’s stability an eight out of ten. The product must make the updates of the backend database easier.

I rate the product’s scalability an eight out of ten. Four people use the solution in my organization.

The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.

Neutral

We used a different solution before. We could restore our files quickly, but if we had to restore the whole server, it would take ages, or they have to send us the restoration on a drive. In Arcserve, we can quickly create an instant VM.

The deployment is done by a consultant.

The solution is expensive.

People who want to buy the appliance must get as much storage as possible. Storage is a premium on the appliances. Overall, I rate the tool an eight out of ten.

Most of the use cases associated with Arcserve UDP are related to virtual machine backup, for which we use it sometimes, though it is not the fastest one. Arcserve UDP is mostly used as a backup in SAP HANA. Even now, since Arcserve can't trigger the backup from the console, we decided to replace it with Commvault in our company. Still, in our company, we use Arcserve UDP for a few customers for virtual machine backup, as it works perfectly fine with no issues.

The best feature of the product is its simple environment, making it simple for users to take care of the configuration part. In our company, though we have found a few issues with Arcserve UDP, most of them crop up from the lack of features provided in the solution.

There are two products under Arcserve. There are no single consoles for Arcserve. Arcserve introduced a backup solution and UDP, because of which there are still issues since our customers use the legacy agent-based backup, like SQL backup or Oracle backup, and when our company uses the backup from Arcserve, we need to select two consoles, which becomes an issue. Arcserve functions perfectly only if you use a basic virtual environment or a fully virtualized environment. One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement.

Arcserve doesn't consider its own backup tool, which is a very powerful product, and it may be because most people know only about Arcserve UDP and don't know how to work on the backup product from Arcserve.

I have been using Arcserve UDP since 2015. My company has a partnership with Arcserve.

It is a very stable solution.

It is a scalable solution.

I can say that more than fifty of my company's customers in Sri Lanka use Arcserve UDP.

Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's technical support operated from India, there were some issues in connection with the support provided for Arcserve UDP 6.5, which I believe stemmed from the lack of product knowledge. Nowadays, I feel that Arcserve has fixed the issues related to the operations of its technical support team.

The initial setup of the solution is very easy since it is easy to configure, making everything fine.

The solution is deployed on an on-premises model.

The pricing of the product can be considered to be reasonable enough for the Asian region.

My company chose Arcserve UDP or other products in the market since it is simple to use.

Arcserve UDP can be used in a simple environment in most cases. I have a technical background, but I can say that Arcserve doesn't have any proper videos for its new users. If you want to install Veeam, there are plenty of videos related to how to install Veeam. If I want to add a data store or some ESXi in Arcserve, I can't find any videos to help me with the same on YouTube. In general, there are no online materials for learning about the product, which might not be helpful for the implementation engineers, but in our company, we need some straightforward online video materials about the product to help us with our pre-sales.

I rate the overall product a seven out of ten.

We have a customer who is into manufacturing. They have multiple plants and a central server for backup. It’s a hybrid environment. It is a traditional enterprise backup software.

We have upgraded our customer’s product to the latest version. Our customers have been using it for the last six to seven years. Our customers are happy with the product’s functionality.

The product is not user-friendly. Younger users prefer tools that are very intuitive and more graphical. The users operating the system must be trained properly. It is not a plug-and-play solution. It will be really useful if the solution provides disaster recovery features.

I have been using the solution for 30 years.

The solution’s stability is good. I rate it an eight and a half or nine out of ten.

We had no issues with the tool’s scalability. I rate it an eight and a half or nine out of ten. I recommend the solution for enterprises.

The technical support takes time to respond. I believe it is because the team has less resources. However, the solution they provide is comprehensive. I rate the technical support around seven to eight out of ten.

Neutral

Both Acronis and Arcserve UDP are good solutions. We sell Acronis to people who need applications on the cloud. For Arcserve UDP, we target hybrid and on-premise users. We don't have much experience with Acronis.

The setup is not complex, but it could be better. Many organizations provide intuitive interfaces that are more friendlier. Some companies are on the cloud, but larger companies still have their servers on-premise. For newer applications, organizations move to the cloud.

I rate the product’s pricing a six out of ten. The solution is not very expensive, but it is not cheap. Commvault and Veritas are more expensive. Arcserve UDP is moderately priced.

Overall, I rate the tool an eight out of ten.

I use the solution for disaster recovery and continuous availability. For example, if my DC goes down, I can spin up VMs almost instantaneously on my DR site. Plus, I have an Arcserve High Availability or Arcserve Continuous Availability license that helps me to keep a real-time in-sync copy of my SQL database on which my CRM tool runs. So, I can maintain a highly available SQL DB, one on-premises and one in the cloud.

Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained.

We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release.

I would like to see support for SAP HANA in UDP. We are looking for block-level backup or byte-level backup of SAP HANA because we are looking at migrating from the existing SQL to SAP HANA.

I've been using it for almost eight years now.

The primary copy is on the on-premises storage, and the secondary copy is on AWS.

Arcserve UDP is pretty much stable, and as a result, it's a good go-to solution. I've been using it for the last eight years.

The solution is scalable. If you have good infrastructure underneath the software, then, it's a very scalable solution. It's scalable in the sense that it can protect from 100 VMs to 1,000 VMs.

Also, the backups that I need to be retained for six years or seven years for compliance scale out very well on the cloud. So, I'm really happy with that.

I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and solutions in a timely manner.

Positive

Arcserve is a very easy solution to deploy because the infrastructure and UI are very user-friendly. It's very easy to deploy. If I remember correctly, I deployed the apps or solution across my new virtualized infrastructure in less than 30 minutes. It worked out of the box.

It works out of the box, and it saves my life a lot. When a server goes down, Arcserve has always restored those critical servers, so I would rate it at nine on a scale from one to ten.

Arcserve UDP provides security to our database and also it takes backup regularly, without human intervention. It's a replication and backup software.

The most valuable feature of Arcserve UDP is live replication.

I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again.

I have been using Arcserve UDP for approximately two years.

The stability of Arcserve UDP could improve.

Arcserve UDP is not a scalable solution.

I have not used technical support.

We were using a different solution previously but after we did some market research we switched.

The initial setup of Arcserve UDP was simple. The process took approximately three hours.

I rate the setup of Arcserve UDP a four out of five.

We did the implementation of the solution. However, you have to be aware of your systems and have some knowledge.

There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution.

I rate the price of Arcserve UDP a two out of five.

Arcserve UDP has served its use case 100 percent for us.

I rate Arcserve UDP an eight out of ten.

I like the tool's speed. 

We have to use a Microsoft hypervisor for installation which is expensive. 

I have been working with the product for one year. 

Arcserve UDP is stable. 

Arcserve UDP's support is good and attends cases within two hours. They are the best. 

Positive

We can deploy the solution in a VMware environment within two to three days. However, a Microsoft hypervisor environment's deployment takes 15 days to complete. You need two resources to complete the process. 

I rate the product a ten out of ten.