Arcserve UDP Reviews

I am a very small organization. I am a single person with a group of clients and most of them are five to ten seats.

I do onsite backups and I deal with ShadowProtect, and a couple of clients have moved up to their cloud solution. I will continue with this type of architecture for the small amount that I do.

We are using this solution almost exclusively for a single-server backup.

It's an extraordinary product. We've had ransomware several times over the last few years.

The most valuable features are that it is able to restore quickly and that it is able to virtually restore on Hyper-V.

Licensing is an area that needs improvement. I have had six support calls in the last two years all related to licensing because the license would stop all of a sudden.

I have been working with StorageCraft ShadowProtect for a few years.

Everybody has moved to version 6.

It's a very stable solution.

I believe that this solution is scalable, but it an area that I have not exercised.

I have had very little contact with technical support. I tend to work through things myself.

When I have had contact with technical support, I was satisfied. They did a good job.

The learning curve was about 10 years ago. 

I guess maybe at first, it was complex, as none of those products were really matured at the time. It was in its infancy.

I don't pay monthly. I purchase the solution outright and use it until the license is done. I get my money's worth.

It is approximately $400 to purchase a virtual service outright.

I would suggest that you do your backups and backup your backups. Always have multiple backups.

I would rate this solution a nine out of ten.

The most valuable feature is the duplication.

Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue.

We have also had trouble with the tape sorter.

We have complaints about the simplicity of this product. They have the agent-based and agentless setup options, and there have been issues that meant we could not utilize Arcserve after a catastrophe with our network.

We have been using Arcserve UDP since 2016.

The price of this product is high and it should be lower.

I would rate this solution a six out of ten.

We are a solution provider company, and I work with vendors to find products for my customers. This is one of the solutions that we provide and have customers working with.

This solution is used to perform backups of servers, including information from the cloud.

We have experience with the on-premises and hybrid-cloud deployment models, including Microsoft Azure cloud.

The most valuable features are the replication to the cloud and the deduplication. 

The encryption and password protection options are very good.

Taking a snapshot level backup with this solution is very slow compared to other products. The speed of this needs to be improved.

In the most recent version of premium plus the replication has been removed, and it should re-added to the solution. It is a big selling point.

It would be nice to have more features included with the ransomware protection.

The interface needs to be more user-friendly.

The stability of this solution is good.

Scalability of this solution depends on the licensing.

Technical support for this solution is very good.

We used to provide Veeam Backup, as well as Acronis. The pricing for continuous replication is higher than for this solution. 

This initial setup of this solution is straightforward. The deployment takes two days, maximum. One person can handle the deployment and maintenance.

We perform the deployment of this solution for our customers.

Normally our customers purchase the premium plus license, rather than the standard one, which provides more options.

This is a good solution because it offers multiple hybrid options. The same product can support local backup, cloud backup, and backup a server to the cloud as well. It is a complete portfolio available in a single product. When comparing to other products, all of the options are available.

I would rate this solution a six out of ten.

We primarily use the solution for backup purposes.

It's more the convenience of the solution than an overall improvement to our organization. I can restore online and check that it is working alright as well.

The backup is the most valuable feature. It also makes storage very easy.

The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week.

The stability is very good.

The solution offers good scalability. I don't have plans to increase the usage at this time. Only I am using it.

I've never had to call technical support, so I can't speak to the service level.

Previously, we used NetVault. It didn't have all of the solutions we needed for the VM, so we switched.

The initial setup is easy; it wasn't complex. Deployment took about three hours. You just need one person for deployment and maintenance.

I did have help with the implementation.

The licensing we have is a yearly contract. I don't think there are costs beyond the standard licensing fee.

I am using the on-premises version of the solution.

I like the solution; it's working well for us.

I would rate it eight out of ten.

We were using the hybrid model of this solution but now we're using the on-prem model. We switched to on-prem mainly because of the costs and that it's reachable when something happens. We use this solution to backup the virtual server. 

The data protection functionality is the most valuable feature of this solution.

It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration. 

I would like to see an integrated solution from Arcseve to replicate it to the Azure environment of Arcserve itself, an environment set up by Arcserve ready to connect to the UDP software. It should be a plug and play to replicate the data to an Azure of Arcserve itself. 

It is pretty stable. In the past, we had some issues with a different version in which we had to eventually shut down the servers in the production environment. Now, we don't have any issues with it.

Scalability depends on the configuration. Only I use this solution in my company because I'm the only one in my company who is responsible for the backup and restore functionality. I am also the only one who maintains it. 

Their technical support is excellent. They always understand what the problem is.

The initial setup was straightforward. It took around two or three hours. 

I deployed it myself. 

We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP.

I would rate it an eight out of ten.

Think better of the configuration before shutting off the whole backup environment because when it's running for a couple of months or years it's difficult to change the data storage location and configuration. It would be nice to have more of a whitepaper from Arcserve with respect to setting up certain environments. 

My primary use case for this solution is for backup and restoring. We use it for our VMware solutions and also our physical machines. It's good software that is helping us with our restoring.

The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine. I can just right-click, open it in Arcserve view, and copy anything I want to add to the production. This is very easy and simple. And, the restore function is very fast. This is a huge benefit. The backup is also very short.

Every time I change the disc, I have to do a full backup. But, we were serviced for this, and it appears to not be doing this anymore.

It is very stable. It has not crashed for us. And, every time that we needed to restore something, we had it. We could restore very fast.

I like the scalability of the solution. It seems OK.

We use technical support by a local provider that is very good.

I was not involved with the initial setup of the solution, my manager was in charge of that for our organization.

I do not work with the pricing or licensing issue of the solution for our organization.

Before choosing a solution, I always consider the stability and whether it is doing the work and restoring that it is supposed to do. 

It has improved our disaster management. If necessary, we can restore all our databases and applications. No matter what happens, we have backup.

Arcserve is user-friendly and allows us to back up all the servers and centrally manage them.

• We cannot restore each user's mailbox. Each user's mailbox should be independently restorable.
• This solution is very slow. If you select all of the servers, it runs for a long time. Even a full night is not enough to perform a backup. It needs to be faster.
  
• We are using a Linux server and a Windows Server, and those servers should be supported, as well as SQL Database, mail databases, and file servers.
• If anything happens to one server we should be able to switch to another server.

It's not very scalable.

The support is not really so good. Sometimes we have had to find solutions on our own.

I would rate Arcserve at five out of 10. It's slow, and we cannot restore each user's mailbox individually.

High availability.

I proposed and set up DR and HA solutions for customers who are high profile and in need of business critical functionalities. Implementing these solutions raised the company profile considerably, as the solutions are exactly what organizations need these days.

The product requires too many VMs as intermediaries.

One year.

No, the internet provides the stability factor.

No.

Eight out of 10, due to the local support offered by local distributors.

Yes, our old solution used tape backups and didn't allow HA for secondary sites, active-passive, etc.

Initial setup is a little complex but there are guides so it is manageable.

Pricing is very expensive and licensing is on an annual basis, but this is the norm for a lot of providers today.

Yes, Veeam.

Go with Veeam. Veeam is cheaper and more flexible and uses few VM intermediaries.

Cross-platform support: Hyper-V can be restored in VMware and vice-versa. True online High Availability of Physical and Virtual Machine; full system.

It can protect DC and DR both, and it is very helpful for DC-DR replication.

All Windows, virtualization and Linux VM systems.

Five years.

No.

No.

The best.

Yes, HP Data Protector and Symantec, Double-Take, and all the software's functions which can be done by one Arcserve UDP.

Yes, straightforward.

It's simple and okay.

Veeam.

Just use Arcserve UDP for Backup, Replication, and a High Availability solution. It is one software and one console for all kinds of data protection.

Deduplication, virtual standby and replication. Easy to use, good stability, and disk space gain with greater data protection and we were able to replicate the environment to another place or other platform at no additional cost.

Disk space savings with a higher number of protected data and better performance due to the absence of agents in the virtual servers.

Replication cloud.

Two years.

None.

None.

Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.

We always use Arcserve.

Simple.

Good prices for the features that they offer.

We always use Arcserve.

Evaluate the functions that the product has available without additional pricing.