Arcserve UDP Reviews

I use the solution for disaster recovery and continuous availability. For example, if my DC goes down, I can spin up VMs almost instantaneously on my DR site. Plus, I have an Arcserve High Availability or Arcserve Continuous Availability license that helps me to keep a real-time in-sync copy of my SQL database on which my CRM tool runs. So, I can maintain a highly available SQL DB, one on-premises and one in the cloud.

Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained.

We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release.

I would like to see support for SAP HANA in UDP. We are looking for block-level backup or byte-level backup of SAP HANA because we are looking at migrating from the existing SQL to SAP HANA.

I've been using it for almost eight years now.

The primary copy is on the on-premises storage, and the secondary copy is on AWS.

Arcserve UDP is pretty much stable, and as a result, it's a good go-to solution. I've been using it for the last eight years.

The solution is scalable. If you have good infrastructure underneath the software, then, it's a very scalable solution. It's scalable in the sense that it can protect from 100 VMs to 1,000 VMs.

Also, the backups that I need to be retained for six years or seven years for compliance scale out very well on the cloud. So, I'm really happy with that.

I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and solutions in a timely manner.

Arcserve is a very easy solution to deploy because the infrastructure and UI are very user-friendly. It's very easy to deploy. If I remember correctly, I deployed the apps or solution across my new virtualized infrastructure in less than 30 minutes. It worked out of the box.

It works out of the box, and it saves my life a lot. When a server goes down, Arcserve has always restored those critical servers, so I would rate it at nine on a scale from one to ten.

Arcserve UDP provides security to our database and also it takes backup regularly, without human intervention. It's a replication and backup software.

The most valuable feature of Arcserve UDP is live replication.

I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again.

I have been using Arcserve UDP for approximately two years.

The stability of Arcserve UDP could improve.

Arcserve UDP is not a scalable solution.

I have not used technical support.

We were using a different solution previously but after we did some market research we switched.

The initial setup of Arcserve UDP was simple. The process took approximately three hours.

I rate the setup of Arcserve UDP a four out of five.

We did the implementation of the solution. However, you have to be aware of your systems and have some knowledge.

There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution.

I rate the price of Arcserve UDP a two out of five.

Arcserve UDP has served its use case 100 percent for us.

I rate Arcserve UDP an eight out of ten.

We use it to back up pretty much everything that we've got in our system. We've got a 13-terabyte license. We back up HyperV servers, files, and SQL. You name it, and we pretty much back it up.

The standard backup and restore feature is most used.

Its interface can be improved. I find it unintuitive.

It could have some integrations. It doesn't have some of the integration and some of the monitoring features that I would normally utilize. Some of the solutions have got integrations with different storage and things like that.

We've had ArcServe for as long as I can remember.

It is overall rock-solid. It does what it says it is going to do, and it does it well.

We're pretty small. We've been able to scale it out for what we needed to do with it. We could do multiple sites when we needed to.

We have only one backup guy who uses this solution. I pop in once in a while if he is not available and restore something, but overall, it is a one-man show.

It covers all our bases in the entire organization, and we aren't planning on expanding any further.

I have not dealt with them, but I know that the person handling the backups has not been super happy with the technical support on that side.

I don't recall using anything else prior to it.

It was pretty straightforward. We've had it for a long time. It was set up a long time ago, and it has been migrated over the years. The person handling the backups has spent quite a few months fine-tuning it.

The person handling the backups did it pretty much on his own. He also takes care of its maintenance. 

Its price seems reasonable. Its price is average as compared to the other products I've looked at. 

We have a three-year license right now. There are no other costs beyond the standard licensing fee.

I would advise making sure that you have your strategy planned. 

I would rate it a seven out of 10. It is a good, solid product, but it doesn't do anything special. It just does what it is told.

It is a backup solution. We use it for small file restores. 

We don't always have volume shadow copy enabled on various products. If someone deletes a file, this is what we use to restore the file.

One of the things that I do like about it is that it has a very good deduplication feature.

The speed of restores should be improved. We have found the speed of large restores rather slow. 

It should also back up Office 365 mailboxes. It would be nice to be able to restore PST files. It might already be there in version 8, which is a new version, but I haven't looked at it.

I have been using this solution for five or six years.

It has been very stable.

It is fine. As long as you have storage and licenses, you can throw it out to as many virtual servers or physical servers as you have.

In terms of its users, it is really just me. They call me when they have deleted a file.

They're decent.

We hadn't used a previous solution. We tend to use Arcserve backup and the UDP together. So, we had nothing like UDP.

It was pretty straightforward. It wasn't bad.

We are the consultants who implement it. In terms of staff required for deployment and maintenance, it is really a nice one-person solution.

We just give people their files back.

The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware.

We didn't really evaluate other solutions. We were an Arcserve shop at the time.

I would advise others to do large test restores and see if that's going to do it because we have had trouble with doing a restore of large amounts of data, and it takes too long.

I would rate it a seven out of 10. It is good.

We use this product for its protection software and for backup. I'm a system administrator and we are customers of Arcserve.  

The product makes restoration easy and the solution works quickly. 

We do our backup to tape and data protection over the weekend and it's very slow. I have issues when I do a Snapshot for VMware to a machine and spend time working on it, and I have a problem and want to go back to the snapshot, Arcserve does a full backup all over again. 

I've been using this solution for around six years. 

I think the solution is stable but we had an issue with the JBot a while back. We wanted to add extra disks and when we tried to do that the entire backup was destroyed. The issue was not connected to Arcserve but it caused a huge problem for us. 

I'm the only user in the company but it's a scalable solution. 

I've worked with customer support and they're quite good. 

The initial setup is simple. We used a third party for the implementation. 

I am a partner for StorageCraft and work with my customers who are small businesses and use the solution to backup their servers. I am able to backup to a local disk and replicate it in my data center where I have a small network for software applications and customer backups.

This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups.

I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve.

This solution is stable.

This solution is scalable.

Technical support is very fast for the most part.

The initial setup was straightforward.

I was able to complete the setup myself.

As an MSP partner, I believe that the prices are fair.

I would rate this solution an eight out of ten.

Our primary use case with Arcserve is as a backup solution.

We used Arcserve as a backup solution, but it wasn't very flexible. The UDP at Arcserve had multiple issues, and we could not go into granular details of retrieving backup information. For example, what backups existed during what time. We were not able to retrieve to satisfy our requirements. I'm not really satisfied with Arcserve. As a whole, the solution was not very promising.

The product could be improved. For example, on Veritas, you can see a particular file, when it was backed up, on what particular archive it exists, et cetera. We were unable to retrieve that specific information from Arcserve for our requirements.

There could be additional features added based on the practical concerns we had. If I have backed up a certain amount of data, I want to know, if I give the path of the data, how much of data has been backed up, and the sizing information with regards to data. That information could be included in the features.

I've been working with Arcserve UDP for about three years.

The stability of the solution is okay. We used it for some time, but it was not meeting our requirements properly.

We didn't scale the solution, so I'm unable to comment on the scalability of it.

We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the requirements that we had. We weren't contacting Arcserve, but I'm sure the vendor consulted support.

The pricing is moderate.

I would rate the solution a four out of ten.

I would not recommend the solution based on our experience. It depends on the situation. If you just want VMware or backup, it's okay, but in an extensive manner, if you want to use backup technology and tools, then it does not have the flexibility. So I would recommend it if there is a general case. If not, I would say look for something else.

We use Arcserve UDP for the backup replication.

We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature.

I have been using Arcserve UDP for approximately two years.

Arcserve UDP is stable.

I have found Arcserve UDP to be scalable.

Our customers are mostly midsize companies using this solution.

We have plans to increase the usage of the solution in the future.

There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey. However, they close the offices, and we have to receive support from abroad. It takes a bit of time to receive support.

We evaluated Veeam, but you chose Arcserve UDP.

Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly.

The solution is priced well compared to other solutions.

I rate Arcserve UDP a nine out of ten.

We primarily use StorageCraft ShadowProtect for small and medium-sized businesses, backup servers, desktops, and public servers.

The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features.

Physical and virtual servers are treated the same, and an image can be copied from one machine to another, whether physical to virtual, virtual to virtual, virtual to physical, or physical to physical. As a result, you can transition from HP to Dell, or from VMware to Hyper-V to physical.

A lot of their new technologies are not very good. 

The older products were fantastic. They invested in ShadowXafe, OneBox, and other companies, where they purchased hardware and attempted to reinvent product offerings that I do not use because they were difficult.

I have been working with StorageCraft ShadowProtect for ten years.

StorageCraft ShadowProtect has good stability, but ShadowXafe does not.

ShadowProtect does not scale as well as ShadowXafe.

ShadowXafe is an entire space where you can backup all of your virtual machines at once.

It's easier in large environments.

The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long time now, largely because of their support.

They are the worst support organization in existence.

They are assessed using metrics such as closing calls. They are difficult to connect with and even more difficult to reconnect with when you do. They are only interested in resolving cases as quickly as possible. They provide incorrect information.

There are only a few people that know certain products, and getting in touch with them is almost impossible. In general, it is extremely difficult to connect with anyone.

It was completely useless.

A few are good but most are not.

It was more a case of being difficult to reach them. They send you three emails in a row, and if you do not respond, the case is closed, which is frustrating. They don't seem to care about resolving the issue; instead, it appears that they are more concerned with closing the case in order to meet the quota.

In the previous version, the initial setup required the installation of several tools in order to get things working properly. Many of those tools have been combined in the new versions.

The new version is supposedly easier to use, but there is still a lot of fine-tuning to be done, which they may have corrected by now.

Pricing is most likely comparable. Some are more costly than others. They are somewhere in the middle, in my opinion.

ShadowXafe is the new software they have developed, that they have been focusing on it for the past couple of years. ShadowProtect is the older software.

I worked at StorageCraft for seven years. I was responsible for their technical sales. I am familiar with their products, as well as their competition. 

I was on my own for almost five years, using their product and others to do backup recovery as a service for businesses. I use StorageCraft as well as some other vendors to fill in the gaps where they're weak. Because my job at the end of the day is to do a restore for companies.

I resell items, but mostly just implement, and manage their service. In most cases, I pay a monthly fee for whatever software we use.

We still have customers and use StorageCraft. We started using ShadowXafe, but it nearly destroyed my business. For older customers with older products, I reverted to the older version, and Beam for a few others.

If I had to rate ShadowXafe, I would say a two out of ten.

I would rate StorageCraft ShadowProtect an eight out of ten.

We have many servers at our branch head office that are on our premises. A few of those servers and many other user systems are completely being backed up by Arcserve UDP. Approximately 75% of the backups are handled by Arcserve UDP.

There are many backup options available in this solution. For example, you are able to do backups of servers, email, OST files, and users. This is a complete backup solution which is very good.

The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial.

The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.

I have been using this solution within the last 12 months.

Approximately two years ago in the previous version of the solution, it was not stable. However, in the new releases, it is quite stable and we have increased the user count from 100 to 250.

The solution is scalable, we have 250 users using the solution.

The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very good and helpful to our needs.

The initial setup was not complex and was straightforward.

There is an annual license required for this solution and it is priced well.

We have evaluated other options.

My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice.

I rate Arcserve UDP an eight out of ten.