BackupAssist is a versatile backup software offering tape and drive backups, customizable alerts, Exchange and SQL backups with options for network and cloud data storage, including AWS and Wasabi, ensuring data safety and ease of recovery.
| Product | Mindshare (%) |
|---|---|
| BackupAssist | 0.8% |
| Veeam Data Platform | 5.8% |
| Commvault Cloud | 3.4% |
| Other | 90.0% |
| Type | Title | Date | |
|---|---|---|---|
| Category | Backup and Recovery | Jun 23, 2026 | Download |
| Product | Reviews, tips, and advice from real users | Jun 23, 2026 | Download |
| Comparison | BackupAssist vs Veeam Data Platform | Jun 23, 2026 | Download |
| Comparison | BackupAssist vs HPE Zerto Software | Jun 23, 2026 | Download |
| Comparison | BackupAssist vs Rubrik | Jun 23, 2026 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Veeam Data Platform | 4.3 | 5.8% | 94% | 433 interviewsAdd to research |
| Acronis Cyber Protect | 4.1 | 2.3% | 86% | 125 interviewsAdd to research |
The most valuable features of BackupAssist, are its reliability, ease of use, and ease of recovery.
Users appreciate that it continues to back up unless there is a major change and that it can handle power issues in the server room. Ransomware checks are also highly valued.
Users find the configuration process simple and appreciate the ability to back up local drives to a network drive or a cloud service like Amazon Web Services or Wasabi.
The fact that BackupAssist releases updates and new features regularly is seen as a positive aspect, as it shows that the company is evolving and not stagnant.
A lack of support and the need for a physical backup solution are areas the solution could be improved. For some, the backups stopped working after an update.
The ROI from BackupAssist was highly satisfactory. It provided significant cost savings and improved efficiency in users' backup processes. The software's ease of use and reliability were praised by users.
The pricing for BackupAssist is on a yearly basis and is considered reasonable. There are also add-on options available for purchase. The cost of support is simple and reasonable.
The primary use case of BackupAssist is to back up servers, including Hyper-V services, Exchange, Active Directory, database servers, and payroll systems. It also allows for backing up network drives and office computers.
The customer service and support of BackupAssist is highly praised for their willingness and ability to provide assistance. They are knowledgeable and can help with setting up the backup correctly to prevent any future surprises.
The deployment and setup of BackupAssist took a couple of days. Users who have extensive experience in IT found the process straightforward.
The solution is capable of handling large applications.
Users had a minor issue with the solution after an update but were able to resolve it by restarting the services. Overall, many find BackupAssist to be a highly stable product that is great at data recovery.
BackupAssist provides reliable backup solutions for businesses with its intuitive interface and straightforward recovery process. It supports a range of storage media and offers cloud storage solutions. While consistently updated, it faces compatibility issues with Linux virtual machines and iSCSI connectivity. There's room for improvement in its marketing and a centralized dashboard is needed. Its Exchange backup processes require attention, and it lacks a dedicated support line, impacting user experience. Deployment covers a variety of servers including file and active directory, demonstrating flexibility in server management and backup processes.
What are the important features of BackupAssist?In industries, BackupAssist is implemented extensively for server backups, particularly in managing Hyper-V hosts to iSCSI devices, covering vast data volumes and supporting numerous virtual machines. It plays a crucial role in backing up essentials like Exchange, databases, payroll systems, and active directory across multiple sectors by providing on-premise and offsite data retention solutions.
Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo
| Author info | Rating | Review Summary |
|---|---|---|
| Director at Gemini Systems | 4.5 | I find this on-premises solution highly reliable for backing up VMs and Exchange, appreciating its reporting and ransomware checks. Setup was straightforward, and despite a minor update issue, I recommend it for its stability and suitability for my client's environment. |
| Tech Doctor at a recruiting/HR firm with 11-50 employees | 5.0 | I find BackupAssist easy to use, configure, and recover with, especially for server backups. It's highly stable, reliable, and continually updated, unlike complicated previous solutions. I highly recommend it for its great value and support. |
| Director at Gemini Systems | 4.5 | I use BackupAssist for Hyper-V backups, finding its convenient UI and successful operations very satisfying. While generally stable and easy to set up, it lacks support for Linux virtual machines. Despite this, I highly recommend it for simple Windows environments, rating it 9/10. |
| Managing Director at KRsolns LTD | 4.0 | I use this stable solution for straightforward backups, appreciating its configurable notifications and easy setup for smaller organizations. However, I wish it offered a central management dashboard and more advanced notification options. |
| Director at Gemini Systems | 4.0 | I've used this for years, easily backing up Hyper-V hosts, Exchange, and SQL. Recovery is simple. However, I often encounter issues with snapshots and iSCSI connection problems when restoring, which needs improvement. |
We are using it at a site for our client. We've got three Hyper-V services with the client's virtual machines. We've got Exchange. We've got Active Directory. We've got a database server. We've got a payroll system. It does backups of everything onto an external hard drive and offsite.
We're using its latest on-premise version.
I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off. Off-site, because it takes a bit longer to run, it might encounter power issues because we do suffer from power cuts here, but generally, it is very good.
I also like the ransomware checks that it does.
The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore.
I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well.
It stopped doing my backups after I did the last update on it.
We've been using it for three and a half years.
It's a very stable product. The only challenge that I've had was when I did the last update on it, it stopped doing my backups. I deleted the current job and recreated it. It started working, but what I needed to do was just restart the services. I was in crisis mode.
My setup is rather small. I don't have more than 10 virtual machines. It's not that big. We are only using it to back up our servers because we've got redirected folders on it. So, our users don't have backups on their specific computers. Everything is backed up on the server.
We've got about 40 users in the organization. We've got administration staff. We've got accounts, and we've got some general users who are just doing communications. At the moment, our office usage is at a stable stage. Most of the work that we do here is mining and value addition. So, generally, the office staff isn't going to grow. It's the quarry staff, and those people don't actually use the system.
I haven't had an opportunity to make a request. If I have an error, I look up what the error code is, and generally, it will tell me what needs to be done. So, I've never had a situation where I needed to call to get tech support.
We were using Windows backup, but now, we're using this product. I switched because I needed something that would give me better reporting. I needed something that I would log into my Exchange and do the actual backup properly within Exchange and that would work with my database program. Windows backup was very basic.
It was straightforward, but I've been in IT for close to 30 years. So, it's nothing new.
I'm sure it took me just a couple of days because I had to do the individual virtualization service. I did one and then made sure that it was running properly before doing the next.
We did it in-house. Its maintenance is being done by me.
It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable.
I was thinking of going with Veeam, but BackupAssist responded quicker when I did my inquiries. Veeam didn't respond in time. If you can't respond to me quickly, it makes me wonder how my experience is going to be. So, I went for BackupAssist. It was also a product that I had seen before. So, it was something I was comfortable working with.
I would definitely recommend this solution to others. I would rate it a nine out of ten. Nobody makes anything perfect. For our use case, it's close to perfect.
Overall I primarily use BackupAssist to back up servers, but there are other applications. I have a network drive and I needed to use it on my office computer to back it up. We have a version called BackupAssist Workstation and BackupAssist Classic and there is a new one that I am not familiar with.
The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward.
What you want is software that can be relied upon at the moment when a server goes down, you can backup simply and reliably, BackupAssist fulfilled this criterion. Whereas the others were more complicated and I just dismissed them as options.
BackupAssist has a feature that allows backups of local drives to a network drive. Additionally, I can set up the solution to backup to a cloud service, such as Amazon Web Services or Wasabi, which is very good.
I have found they come out with updates periodically and new products for the needs of customers. They are an evolving company that releases new features. This is very good because it prevents them from becoming stagnant.
Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation.
I have been using BackupAssist for approximately five years.
BackupAssist is highly stable and is great at data recovery. I have had the unfortunate experience of needing to do some recovery with it and it worked well, I was very happy.
The solution can handle large applications.
Whether you are new to backup solutions or not, I would call their support because they are very willing and able to provide assistance. It is worth calling them to double-check to make sure you have everything set up correctly, this can be helpful to prevent any surprises in the future. I have had good experiences with their support, they are very knowledgeable.
I have previously used iDrive BMR and Symantec Backup Exec. iDrive BMR was not very good and I would not recommend it and Symantec Backup Exec was similar, I could not understand it because it was too complicated. It seemed to be a good solution for enterprise companies but for a small business, it was not user-friendly. If there was ever a crisis that occurred I would not be able to figure out how to recover my backup image. The setup was difficult and I am not sure if I was setting it up correctly.
The installation is straightforward.
The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint.
I would strongly recommend this solution to others.
I would rate BackupAssist a ten out of ten.
I use BackupAssist to back up my Hyper-V host and the virtual machines.
I find BackupAssist very convenient to work on and I really like its user interface. I have found that the backups are usually very successful. Whenever they are not, it will give you a link to a knowledgebase so that you can try to troubleshoot what the problem is. It's actually quite neat and functional.
One issue I had with this program, was that I couldn't get it to back up my Linux virtual machines. So I had to exclude them from that backup. The reason for this was because the Linux virtual machine was a semantic messaging gate.
I have been using BackupAssist for three years now.
I've had some stability issues because I'm using an older version, but on the whole, it's a very stable system. I have it running on a Hyper-V Server 2016 machine. I have checked and found that I've got like six months worth of backups that never failed on that machine.
The scalability has been okay so far. I am only running eight sites or virtual machines, so I haven't had an opportunity to try it out on more. We run this program on two servers, so it is not installed on the clients' machines. At this stage, only one person is needed for deployment.
There hasn't been a need for me to use the technical support. My issues have been simple enough to fix myself.
I chose BackupAssist due to its price.
I did the initial setup myself and it was really straightforward. I had an issue, though in that my machine locked up a random way. The restore process took some time, but I got everything back that I wanted and it saved me on that particular occasion. It took me a few hours to deploy BackupAssist.
The product pricing here in Zimbabwe is good, I cannot complain. That is if you're just using it as a standalone, without integrating it to anything. But I am quite happy with the results that I'm getting. I'm actually trying to get the new version, but I still have to convince the customer.
I would recommend this solution to other people. If you have a simple Windows environment, BackupAssist is the way to go. It's simple, it works if your hardware is good quality. If it doesn't go down a lot, you won't ever have to worry about it. In the future I would like to see more support for Linux. We have some virtual machines that don't deploy because we won't be able to back them up consistently.
On a scale from one to ten, I would rate the solution a nine. I am very satisfied with the product.
We primarily use the solution as an active directory and concurrently as a file server.
Now that we are using the solution, we get notified online when our backups are done. I don't have to go to the server itself to see if the back up has been completed. It relieves us of the tedious work of daily checking the backups. We can also align what we have already configured as well.
The most valuable aspect of the solution is that I can use several tapes. I can do backups on several drives. I can configure it to various drives on different days and I get alerts telling me when backups are done.
We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right.
The solution should do better marketing for the product. I only heard of it because a colleague at another company told me about it.
The solution needs a dashboard or some form of central control from which you can manage all backups.
The solution could use a mobile version.
The solution should offer push notifications to stakeholders rather than just emails when the backup is done. It should offer something that if X job isn't done, then Y gets a notification; basically a way of escalating notifications if something isn't getting done.
The stability of the solution is good. We haven't encountered any issues in the time we have used it.
I use very small and easy configurations; I haven't really tested scalability.
I haven't had any experience with technical support.
The initial setup is very straightforward. Deployment took a few hours. It only takes one person to handle maintenance once it is set up.
We handled the implementation ourselves.
There's a yearly licensing cost. The costs might be around $2000 USD annually.
We didn't really evaluate other options. I was already using Windows Backup Exec and was having problems with it. Veeam was quite expensive. The solution was recommended by someone that was already using it, which is why we decided to implement it.
We use the on-premises deployment model. We use BackupAssist as an add-on to the Windows Server Backup. This solution is sort-of a middle-range software between Veeam and VMware Backup Hypervisor.
My system is fairly small. I may not be using all of the features of the solution because my needs are small and limited. Currently, I'm implementing a system with two servers and clusters with 13 VMs across the two servers. It's a very good solution for smaller organizations. I'm unsure as to how it would work for larger more complex companies.
I'd rate the solution eight out of ten. It's a really simple, straightforward solution.
