No more typing reviews! Try our Samantha, our new voice AI agent.
BlackBerry Enterprise Mobility Suite Logo

BlackBerry Enterprise Mobility Suite pros and cons

Vendor: BlackBerry
3.9 out of 5

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

BlackBerry Enterprise Mobility Suite provides high-level security features essential for financial institutions to ensure secure, PCI compliant communications.
The suite's containerization feature separates personal and corporate data on personal devices, enabling corporate data wipe without affecting personal information.
It supports management of various mobile platforms including Windows 10, Android, Apple, and BlackBerry 10 through a single interface.
Enhanced user experience is offered through features like single authentication for application activation and integration of tasks, notes, and Skype for Business.
BlackBerry Enterprise Mobility Suite offers reliable technical support and the ability to remotely wipe data from stolen devices, enhancing its security capabilities.

CONS

Entry level support needs improvement, as Level 1 support must be used for any issues without premium support.
An easier onboarding process for team members would be beneficial; existing programs like Apple DEP and Samsung Knox require a factory wipe to get existing users onto them.
Improved Active Directory integration is desired, using attributes instead of groups to streamline management and reduce overhead.
Quality assurance needs enhancement to avoid releasing versions that break existing functionalities.
More support for Google Chromebook operating system is needed.
 

BlackBerry Enterprise Mobility Suite Pros review quotes

reviewer1310304 - PeerSpot reviewer
IT Mobility Support Analyst at a financial services firm with 5,001-10,000 employees
Aug 3, 2022
Having access to our internet was extremely beneficial. We don't have that functionality now that we have switched to Microsoft Intune. It was definitely better with Blackberry.
DS
Deputy Technical Service Lead at Halodata
Dec 7, 2021
Cylance, their newest antivirus product, is the most valuable feature for us so far.
RC
Regional Business Manager at a consultancy with 201-500 employees
Jan 12, 2022
Access to the emails on the go was most valuable. Having access to your emails in a secure way is one of the most important features of this solution. Blackberry ensures data security, and as a user, I can use it while on roaming or wherever I am.
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
it_user1502070 - PeerSpot reviewer
Technology Specialist at a tech company with 1,001-5,000 employees
Mar 9, 2021
The containerization of the workspace is what we have found to be the most valuable.
reviewer1395348 - PeerSpot reviewer
Owner at a outsourcing company with 1-10 employees
Aug 4, 2020
The technical support for the solution is excellent.
reviewer1362414 - PeerSpot reviewer
IT Administrator Associate at a tech services company with 51-200 employees
Jan 18, 2022
We are able to separate personal information and in the event of e breach, we are able to turn off access and/or delete this information.
reviewer1362414 - PeerSpot reviewer
IT Administrator Associate at a tech services company with 51-200 employees
Nov 28, 2020
If a device is stolen, you have the power to remove all of the contents remotely. You can do this very quickly.
it_user1357914 - PeerSpot reviewer
Senior Manager at IHiS
May 27, 2020
Web-based management tools are handy for administrators to control the ACL.
JL
Senior Manager at GDMS Canada
Nov 22, 2018
When the product works, it allows us to secure these devices in a way we could not before, and have control over the iOS updates and applications that we lacked.
MD
Senior Adviser IT at a consultancy with 51-200 employees
Aug 7, 2018
It keeps things secure, it can remotely wipe the container and it's fairly easy to use.
 

BlackBerry Enterprise Mobility Suite Cons review quotes

reviewer1310304 - PeerSpot reviewer
IT Mobility Support Analyst at a financial services firm with 5,001-10,000 employees
Aug 3, 2022
The interface could be improved.
DS
Deputy Technical Service Lead at Halodata
Dec 7, 2021
We cannot integrate BlackBerry Edit from BlackBerry Enterprise. BlackBerry Edit has issues when we are editing any document. We have other internal applications that we can use for documents, but we cannot edit into BlackBerry Edit. There's room for improvement with editing documents.
RC
Regional Business Manager at a consultancy with 201-500 employees
Jan 12, 2022
The installations on the device could be simpler. It is a good solution, and all the features are there. So, there isn't a lot to improve. I'm sure they already have their thought process on how to improve it.
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
it_user1502070 - PeerSpot reviewer
Technology Specialist at a tech company with 1,001-5,000 employees
Mar 9, 2021
The pain points for us would be the activation.
reviewer1395348 - PeerSpot reviewer
Owner at a outsourcing company with 1-10 employees
Aug 4, 2020
One fault that BlackBerry has is its salesforce. Their direct salesforce department is changing its salespeople constantly. One client I had, over a period of about three years, went through four salespeople. That continuity is a problem, in terms of dealing with the customers.
reviewer1362414 - PeerSpot reviewer
IT Administrator Associate at a tech services company with 51-200 employees
Jan 18, 2022
The initial installation could be simplified.
reviewer1362414 - PeerSpot reviewer
IT Administrator Associate at a tech services company with 51-200 employees
Nov 28, 2020
It would be ideal if there was something for communication with Microsoft tools like Teams or Skype for Business, or perhaps even with Zoom for conference calls.
it_user1357914 - PeerSpot reviewer
Senior Manager at IHiS
May 27, 2020
More devices supported like iOS, Android, and API so it can support various platforms to enhance the experience.
JL
Senior Manager at GDMS Canada
Nov 22, 2018
Support is terrible for the most part.
MD
Senior Adviser IT at a consultancy with 51-200 employees
Aug 7, 2018
I'd like there to be more in the core product rather than having to buy additional products. For example, being able to trace your devices after an emergency is an additional product you have to buy to do that properly.