Cisco Meraki Wireless LAN Reviews

We have previously used PBXs, wireless solutions and LAN solutions. Our strategy is now to move everything to the cloud which is why we moved to using this solution. 

The fact that Cisco Meraki is cloud based and is reasonably priced has been most valuable.

It would be useful to have a service management platform integrated within this solution where we can measure the customer experience. It would also be useful to have assistance with the go-to-market strategy when using this solution.

We are a partner of Cisco and we have been working with them since 2006.

This is a stable solution. 

This is a scalable solution solution. We are based in Mauritius and since it is a small island, the scale we need fits into the range that Meraki can offer. 

This solution has a good support team and when we raise a support case, it is resolved quickly. We have a local representative for Cisco and they facilitate any support we need. 

Positive

The initial setup was straightforward and deployment was easy. 

We have our own team who are certified in using this solution and who implemented it.

I would rate this solution a seven out of ten. 

The flexibility, since it's a cloud service, is the most valuable feature of this solution. As well as:  

• The administration 
• Management of the whole platform 
• Development
• Deployment options in the cloud

There is only one particular thing that needs improvement. Sometimes, for example, when you need to open a ticket, although it's under the umbrella of Cisco, you still need to go to the Meraki support. We had issues with Cisco in general. We have multiple platforms from Cisco but when it came to Meraki, we thought to go to another support team to open a case. That's something that might be improved. My opinion and recommendation would be that when you open a case at Cisco, Meraki should be irrelevant. You should have the same support experience just as we have with Cisco.

In the next release, they should improve the way that you engage support. Once you engage them, they are quite knowledgeable and they are okay. There's no issue with that. 

It's stable. In terms of our users, we have guest users and such. It might be that on a particular day we have about a thousand clients and devices connected to the platform.

It's scalable. 

The technical support is good. We never had any particular dispute. From the technical point of view, the technical support is fine. The only thing is the thing that although it's Cisco, you have Meraki dashboards. 

We did have another wireless solution that was made up of bits and pieces from different vendors and obviously Meraki was one of the vendors that integrated everything together. So you had one platform from one supply manufacturer. That's a big plus for them.

The initial setup was quite straightforward. As always in technology, you have difficulties. It was normal on the second deployment because it was in phases. You will always have failures but that's normal.

I would rate this solution a nine out of ten and would recommend it. 

We primarily use the solution for our customers.

The solution is easy for deployments. As we are an integrator, we sometimes have several levels separating the customer and our work. With this solution, the customer can look at his environment, and we also have the right to monitor it and to configure it if we need to from our end.

The functionalities are quite professional and complete. It offers good integration with other Meraki products, like switches and the firewall. You can get an overview of all networks and the host. It's really great; nobody else can do that.

Some operations can be quicker within the solution. When it is deployed and registered on Meraki cloud, when you move, for example, a device from one customer to another, you need to un-claim the device from Customer A, and then claim it to Customer B. This process can take one hour. If they could shorten this time to about 10 minutes or so, that would be ideal.

The commercial version of the solution could be cheaper.

The stability of the solution is good. It's stable almost all of the time. We haven't experienced any crashes or anything of that nature.

The solution is scalable. It's very easy. If a company grows, we just have to do a few clicks and it's ready.

Technical support is good. We're satisfied with them so far. They're very interactive, knowledgable, and quick. 

The initial setup was straightforward.

We're an integrator. We handle the implementation ourselves. Sometimes we may need support from Meraki directly for very specific keys and some expertise, but it's very rare.

The price is quite high, but it does have higher functionalities as well. You pay a lot, but you get a good product. Still, it could potentially be 10-15% cheaper than it is.

We pay a yearly subscription. It's my understanding that you can pay for one, two, three or five-year subscriptions. There aren't any fees above that.

We use the public cloud deployment model. 

I'd recommend the solution. It does depend on what the organization needs, however.

I'd rate it nine out of ten.

The cost for the solution's license could be better.

We have used the solution for seven years.

It is a stable solution.

It is a scalable solution. We had 50 solution users in our organization.

The solution's technical support service is good.

Positive

One executive is required for the solution's maintenance.

It is an expensive solution. There are additional costs apart from standard licenses as well.

It is a good product. I recommend it to others and rate it as a nine.

We use the solution for wireless network connection in the organization.

The solution is fast. It is a really good tool, and we do not face any problems with it.

The initial setup could be made easier.

Our organization has been using the solution for three years.

The stability is fine. I rate the stability a ten out of ten.

About 2000 employees in the organization are using the solution. I rate the scalability a ten out of ten.

The initial setup was complex for me.

The implementation can be done in-house. We need twelve employees for the implementation and maintenance of the solution.

We pay a yearly license fee for the solution.

Overall, I rate the solution a ten out of ten.

We are a reseller and Cisco Meraki Wireless LAN is one of the network-related infrastructure devices that we sell. Our customers deploy it where they want to have one single management pane across multiple locations.

The most valuable feature is the ease of deployment.

The price could be slightly lowered to make it more competitive in the market.

We have been reselling this product for between one and two years.

This product is quite stable and we haven't had any issues with our client.

Scalability has not been a problem.

The technical support is good.

I have used Cisco Aironet as well, and I find the Meraki Wireless much easier to deploy.

The initial setup is easier than some other solutions, such as Cisco Aironet. It takes four to five days to complete the deployment.

Our in-house team does the deployment for our customers.

This solution is slightly more expensive than others, such as Ruckus Wi-Fi. There are no costs in addition to the standard licensing fees.

In summary, this is a good product and one that we recommend.

I would rate this solution a nine out of ten.

The most valuable features are the management tools, including monitoring and reporting.

It can also be used for monitoring photos for all iPhones. It's an awesome application!

The price is good, but it could be improved.

The camera needs improvement because currently, it only accepts a 128-gigabyte memory card. It's too small to record a video.

In the future, I would like to see IP telephony in Saudi Arabia. It is currently not available.

The stability is very good.

The scalability of this solution is good.

The support for this solution is good. They're brilliant.

The initial setup was very easy to install.

I would rate this solution an eight out of ten.

We are primarily using Cisco Meraki Wireless LAN for applications.

Cisco Meraki Wireless LAN has benefited organizations by meeting their requirements.

I have been using Cisco Meraki Wireless LAN for approximately three years.

The solution is stable and reliable.

The scalability of Cisco Meraki Wireless LAN is good.

We have used technical support for some issues but not many times.

I have found Cisco Meraki Wireless LAN easy to implement. It can be done in a very short time.

We have a three-person technical team that does the implementation and support of the solution. The team is mostly engineers and architects.

There is an annual license required for the solution.

We evaluated other solutions before Cisco Meraki Wireless LAN.

I would recommend this solution to others because it's reliable, stable, and easy to implement.

I rate Cisco Meraki Wireless LAN a nine out of ten.